Scheduled a test drive, they confirmed it with me over the phone for a certain time. Upon arrival,…read morethere was already a customer looking at the vehicle and once I spoke to the salesman they told me the guy came 10 minutes prior to me from very far and they already had him scheduled. They made me waste an hour because of their lack of communication and respect for people's time and told me to "get lunch" while I wait. These people do not care about your time, they go against their words and don't say a word until you're there ready to buy. I still have yet to hear back from them on the status of the car, it is beyond ridiculous how unprofessional they are. BEWARE DOING BUSINESS WITH THEM, ESPECIALLY ON HOTTER CARS!!!!

I recommend this place. I bought a Tesla X from here, and couldn't be happier with the car…read more Andy, I wish I had your positive energy. And thanks also to Kevin. Very nice folks. From Chris

Leased an Accord from them. Very happy with the deal and the car. Had it all worked out ahead of…read moretime. Car and salesman were waiting for us at our appointment time. Easy and smooth. Only complaint was they only had one finance guy there at the time and we had to wait for him to get through other customers. We ended up having dinner and coming back and still waiting.

I visited Scott Robinson Honda after spending the past week communicating with management Chris…read moreCarlson and Michael Dion while negotiating pricing on a vehicle. I went in today with the intention of physically seeing the car and finalizing an out-the-door price so I could move forward with the purchase. I spoke with a salesperson named Eddie and requested the out-the-door price. I was then asked to provide a California ID before receiving any numbers, which I declined until I could review the full pricing details. After that, I was told that management believed I was not ready to purchase and I was asked to leave the dealership. I ultimately left without being shown the final pricing and without the opportunity to proceed further. As a long-time Honda customer of over 15 years, I was disappointed by how the situation was handled during what I believed was a ready-to-buy visit.

We were on Vacation from the Bay Area. Our plans were to buy two vehicles, one for our Son and the…read moreother for my wife who had just retired from Law Enforcement (25 years of service). The day before, we had already put a deposit down for my wife's vehicle 2020 E 400 MB. The vehicle for our Son was a 5 series BMW, however it was out being serviced so we decided to wait until the next day to test drive it. As we drove back to the Hotel, we drove past this car lot. Spoke with the owner and the next thing you know is we were buying a car for our Son. He test drove a C Class MB they had and he loved it. They gave us an amazing deal. These are awesome people who care. I only wish them the very best. David and Anesha and Joseph

They sold me a car that could not pass smog 90 days before or after. Our contract was to repair the…read morecar before delivery. I was given 2 "loaner cars" which were disgusting - the first one had ash everywhere and also had a check engine while they "worked" on the car I bought. Then the 2nd loaner - they tried to have make me switch cars so they could sell me a car that passed smog but it wasn't the car we wanted... he kept postponing delivery. I went through 6 months of promises before I called the bank to cancel the agreement and return the loaner. The owner signed a contract to return my deposit within 30 days. And nothing. I am taking them to small claims. I should have known better when I walked in to a disgusting office with ash and files and trash everywhere. They took my $6000 deposit- sold me a lemon, signed a contract to cancel and return my deposit, and then kept postponing my repayment. I'm literally in the process of filing a complaint with the BBB and small claims. The bank had no issue canceling my loan AS THE CONTRACT WAS NEVER FULFILLED. DO NOT DO BUSINESS WITH THESE SCAMMERS!! THEY STOLE MY $6000!!!!

Buying a car is never the most pleasant process to go through…read more Daniel's service made the process feel like a breeze. We came in on a Wednesday evening looking for a particular vehicle in stock - a used vehicle to be exact. Unfortunately we got there too late, it was no longer available. We came in with a budget for a used 2023 Rav4 and walked out with a great deal on a 2025 Rav4 XLE Premium. Daniel was helpful, accommodating, and made the process seamless. Definitely recommend asking for him if you plan to purchase a new vehicle. 10/10 recommend.

I made appointment here at 8:45am got here early for my appointment about 10mins and waitied until…read moreNoon (3 plus hours) and still have not worked on my vehicle. Over 3 hours with appointment for Toyota care check up and oil change. Then I asked the front desk after waiting hours, ask a young lady about my status of the car and she gave me an additude and was not really helpful. I went to speak to adviser and he said another hour or so. Of course they did not find any issues. Even though my android auto keeps crashing and screen goes black while driving. I am going to have to reach out to Toyota directly and submit my proof and get this fixed. I can hear another customer complaining and they are trying so hard to upsale her on servcie when she is upset already. I ended up waiting over 6 hours even with appointment. Around 12pm they say I have wait another 2 hours more due to a glitch they just found out after hours of having my car. Hmmm... i ended up picking up my car around after 3pm total of over 6 hours of waiting to get a oil change is a bit much and then the front desk lady giving me an additude did not help with this review at all. Ridiculous. One star for the service guy being nice. Otherwise .negative star would be more like it. But, I can't justify the service here for my overall experience and don't want give a bad review. But have to be honest about reviews. I am very surprised because normally I had good experience here overall before. MAYBE A BAD visit. This is 2nd time babd experience in my last 2 visits. Hopefully this is not how it is here now. Went downhill in service and treatment towards customers.

I came in to get my dad's car oil changed and Darryl was fantastic with the service side of things…read moreand it went really smoothly. Later on I inquired about having to get the same car upgraded and that's when I spoke with Mr Green. Huge shout out to this guy who made things possible for my dad. Along side with Junior, they did my dad a good one. Sam from finance was of great help too in making sure we had the right plans for the car incase things were to happen. I'm really happy with how things came out to be and we will most definitely be back. Their professionalism and care is something that can't be overlooked and we appreciate them for that. Thank you guys once again ! Sincerely , Lance Vasquez

Joseph Martinez in Sales was a pleasure to work with and has a strong passion for the BMW driving…read moreexperience! We had a great time experience purchasing our new vehicle!

I recently bought a vehicle from Manhattan Beach Toyota and I am a happy customer…read more I wanted to take the time to give a shout out to Kenia. Thank you so much for being very responsive to my questions and transparent with pricing! I am very happy with the service you provided and I would be happy to recommend you to anyone I know who is looking to buy a car in the future. Kenia is one of the Internet Managers at the Manhattan Beach Toyota dealership and I was mainly communicating with her through text messages. I found her through an affiliate website. Right away she was very responsive in answering me. No BS, no games. She told me the car I wanted was out of stock but she would let me know when it was available. It took a few weeks but she helped me find the car that I was looking for instead of just trying to sell me one that was currently available on their lot. When I came in for a test drive she did not rush me. I felt no pressure at all as I was walking around the car. After all the paperwork was signed, instead of just giving me the keys to drive off, Kenia took the time to show me all the features of the car. For months I had reached out to many dealerships within a 100 mile radius asking for out the door pricing. Some dealerships wanted me to make a deposit upfront, others tried to push options I did not want and refused to remove them when i asked. Most dealerships would stop communication if they did not have what I was asking for. It was like pulling teeth trying to get transparent numbers with other dealers. Kenia really stood out because there was no hesitation with providing the final out the door pricing, and it still beat out most of the competition. Everything she presented was clearly laid out when I asked her to break it down. If you are buying a new car, make sure to do your research! Know what you want, get comparables from other dealerships, and do not rush. Be patient! If you do find the Toyota you are looking for at a different dealership, I would still recommend giving Manhattan Beach Toyota a call and give them a chance to earn your business. You might just be pleasantly surprised with the experience.

Car shopping is usually stressful, but not at Manhattan Beach Toyota!…read more I was so happy to reconnect with Lawrence A., and he helped me secure the exact RAV4 XSE I wanted and in the exact color I wanted. From the start, he was transparent, professional, and always kept me updated while I was waiting for my car to arrive. After everything, picking up my car was such a smooth and exciting experience. If you're considering Manhattan Beach Toyota, I highly recommend asking for Lawrence!

Sebastian, Alejandro, Javier, & Miguel are game changers and made the deal happen for me! We took…read moreour new to us family vehicle home last week. The Purchase was effortless and quick (took 30minutes or less to do the paperworks). Hertz gave me 7 days to return the vehicle in case I was not satisfied with it. Well, It's been a week now since owning the vehicle and so far everything's been running good without any issues. Happy to say we got a keeper! So it turns out that the vehicle we were interested in did not work out with the previous buyer who bought it impulsively. Sebastian kept in contact with me to let me know that the vehicle would be available for purchase again. Alejandro & Javier assisted me on the day of sale. Miguel, the manager, spoke with me personally and made sure I was satisfied with my purchase. Because of these guys, my faith has been restored. I recommend them and will for surely be buying a vehicle with Hertz again. Thank You so much fellas, keep up the good work!

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

Sarah and Vicky are exceptionally the best when it comes to getting you behind the wheel. Very…read moreprofessional and nice. This is a family owned and managed business and they treated me and the wife like family. We will keep coming back! Thank you:) Jerry

We purchase a vehicle around August 2024. Very friendly staff, a family business who treat their…read morecustomers with respect and are considerate while accommodating. Purchasing the vehicle was an easy process. We offered full cash for the vehicle and asked if the price would be negotiable, there was little to no wiggle room, so we did half cash and half finance. Drove the vehicle home the same day. On Thanksgiving evening (on our way out) the transmission went out while on the freeway. Car was loaded with the entire family, had to get the car towed to the mechanic while Ubering to our destination. We spent a couple thousand dollars in fixing the transmission, and a few hundred bucks on the tow truck along with the uber on Thanksgiving night. We haven't driven the truck for even 1000 miles and already replaced the transmission, which gives this place a 1 star rating. We did not call when the transmission went out, didn't think we'd get any consideration since we were considered owners of the vehicle already. However, we called 1-week after they responded to our google review and until today, we have not received follow up. If a follow up is received, I will post an update. The entire family was friendly and helpful throughout the purchasing process. My conclusion on this experience: I purchased a used vehicle at Hawthorne Motors Express and the transmission went out 3 months after owning it. *we are proud owners of 2 previously owned vehicles, which were purchased from Enterprise Car Sales. I know where I'll be going for my next car.

After a disappointing experience at Downey Hyundai (where I was quoted $5,000 over MSRP plus an…read moreinflated interest rate on a Palisade Calligraphy without even running my credit), I drove to Southbay Hyundai in Torrance. The difference was night and day. From the moment I walked in, I was treated like a valued customer rather than someone to squeeze every possible dollar from. I explained exactly what I was looking for - a Palisade Calligraphy in specific exterior and interior colors. Rather than trying to push me toward whatever was easiest for them, they actually listened and found me the exact vehicle I wanted. The pricing discussion was straightforward and transparent. No games, no "let me talk to my manager" runaround, no mysterious markups justified by vague claims about "high demand." Just honest, professional service and fair pricing that made sense. What really stood out was being treated with respect throughout the entire process. They understood I was an informed buyer who had done my research, and they responded with the kind of honest, professional approach that earns long-term customers rather than one-time sales. I left Downey Hyundai. I bought from Southbay Hyundai. That should tell you everything you need to know. If you're in the market for a Hyundai, save yourself the frustration and start at Southbay. This is what the car-buying experience should be.

They take so much money from you. My first time buying the car, they were "super nice" with forced…read morefriendliness (you can tell when it's not genuine) and then charged me so much extra money, until my husband came in to talk about the price and they said "okay, maybe we can lower the price a bit..." I had to take my car in frequently for service checks where they charge me hundreds and hundreds of dollars for basic service oil changes. It honestly feels like such a rip off every single time. It also costs so much time out of your day. My last service surpassed a thousand dollars just for some fluid changes and they told me they would drive the car up for me. So I waited outside for my car. He took my car fob, then turned around and handed me back the fob because he changed his mind. He just pointed at my car in the other parking lot and said "there it is, it's over there" so I had to walk to the other lot with my stroller and fussy toddler in my arms to get the car myself. Really fake customer service here. They just want your money. For the amount of money I spent, they couldn't even help me a little bit by driving the car up. Ridiculous.

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun