The team there is friendly, helpful and work hard to give you the care your car needs. Jeff is the…read morebest manager he does everything he can to make sure you have a great experience. My car was a little more work than they expected but Jeff made sure he did all he could to get me on the road again. He kindness and professionalism are appreciated. I was very pleased. Thank you to the whole team.

Today, I visited the Jiffy Lube location at 13319 Occoquan Rd. Woodbridge, VA 22191, for an oil…read morechange. It was my first time at a Jiffy Lube period and was unaware of your service their service methods. After the service was performed, the manager refused to issue a hard copy receipt citing some green policy (seems more like a way to minimize overhead costs) which was not mentioned from the onset. The store manager insisted with providing only an electronic copy resulting in a needless back and forth that I must say was not up to an acceptable level of customer service. The manager apparently is under some misguided notion that he is not required to provide a hard copy invoice if requested. I tried to file a complaint with their corporate office but their intake system fails to upload the complaint for some odd reason. A little research for Jiffy Lube's benefit, please refer to the following state statute requiring the production of an invoice upon completion of work. Virginia Code § 59.1-207.5, part of the Automobile Repair Facilities Act, requires automobile repair facilities to provide customers with a detailed written invoice upon completion of repair work. This invoice must separately list the charges for parts and labor, identify which parts were supplied under warranty and which were not, and note any used, rebuilt, or reconditioned parts. The provision does not apply to work performed on a pre-advertised single price basis. Had I known it would've become an issue, I would not have provided an email address as my preference would have been a hard copy for my records. Needless to say, I would not consider Jiffy Lube for any future maintenance needs.

The work say that he have appointment can't check my car. And in map say it's open very very bad…read moremechanic shop

Got my inspection done here and they also fixed my AC compressor. My car is better than ever. This…read moreis the place I'll be coming to from now on. Honest work and great customer service. I highly recommend.

I normally have no issues with this location. Now...not anymore. Went in for an oil change and tire…read morerotation, the man who handled my intake was fabulous. During the tire rotation they broke something off my tire (okay fine) what's not okay is me paying over 200$ for an hour of labor for something you broke...no coupon or discount. As soon as I get home the tire pressure light is on. Now that same tire is leaking and cannot hold air. Never coming back here again.

Excellent service kind guys wonderful super experience!! I highly recommend. Do go to those…read morelocation.

I've been going to Caton's auto repair for over thirty years and these guys are completely…read moretrustworthy, great mechanics and honest , reliable and friendly.

Had a major exhaust leak and they did a good job, though was a lot. They did come in $500 under…read moreestimate, which I'm grateful for. I feel better about my car and the experience as a result. They are often booked out a week or more so you have to plan ahead. They do not do Virginia inspections. The folks are friendly and so it has retained a small town feel. They are convenient to where I live, which is a plus. I think busses run by there and it's near Wawa and the commuter lot somewhat.

Was in and out fairly quickly! I didn't feel pressured to buy any services I didn't want . Prices…read moreare comparable to others in The area. The nice thing about valvoline is that you can stay in the car while they do the service. Also be sure to check the website for coupons to save a little money!

Extremely Disappointed and Concerned About Today's Service…read more I'm very upset with the service I received today at Valvoline. What should have been a routine oil change turned into a frustrating and concerning experience. A technician jammed an evac tube into my oil well in an attempt to drain the old oil -- a method I've never seen used before and clearly not the right one( Jamming the tube into my engine). I sat for 20 minutes before anyone even explained what was happening. The only reason I was told anything was because I walked over and asked why they were yanking under my hood. I ended up waiting for 2.5hours while they kept trying to remove the tube and pieces from my engine -- without giving me any proactive updates or clear explanation at all. Now, my car is disabled, and I'm stuck with no vehicle. It has to be towed to a mechanic because of their mistake. As a customer, it's incredibly disappointing not to be able to trust professionals with my vehicle. I expected basic communication, accountability, and care. Instead, I was left in the dark and now dealing with the consequences of careless service. This experience has completely shattered my trust in Valvoline.

I cannot recommend this shop enough. Mark and his brother are both good people and honest. You can…read morebe assured that they will fix your car issue the right way. And if they cannot handle it, they will tell you and will recommend a good shop. Mark also saved me a lot of headaches every time I have car issues and all my friends are very happy with his service.

This was my first visit to Prime Automotive and I was extremely satisfied with the service and…read moreprofessionalism. I received a detailed estimate with each item priced separately. Mark went over each item and made recommendations. My car is running like new. Thanks to Mark and his staff. Rick S.

Fantastic experience! I live out of state and needed a PPI (Pre-Purchase Inspection) completed on a…read morevehicle I was considering purchasing from Woodbridge Public Auto Auction that was about a mile down the road from this shop. The owner was always available via phone or text. He completed the PPI quickly, took several pics of the issues, and gave a written summary of all the problems. It turned out that this vehicle was in very bad shape and would have been dangerous to drive. Suffice it to say, this shop saved me thousands of dollars, time, and a lot of headache had I not gotten the PPI done. I highly recommend this shop! Also, the price for the PPI was about half the cost it would have been here in Texas and the owner was great on the phone. He never made me feel rushed and was happy to answer all of my questions!

Think you need an oil change... do it here. Best service ever. Made an appointment 2 days before,…read morecalled them 2 minutes before the appointment and 30 minutes later my car was purring like it was brand new. Thank you Kenny.

Honest!! If you are seeking a car mechanic with integrity, look no further. We had agreed on a…read morerepair price and when we went to pick up the car, Frank said it was cheaper because he found the part cheaper. He passed the savings to us when he didn't have to do that. He was cheaper than a station we had been using for decades with a preferred customer discount. Really nice people!

Frank and his mechanics saved me a lot of time and trouble by correctly diagnosing and fixing my…read morework van. These guys are knowledgeable and professional and charge a fair price. Highly recommended.

I am 46 and this is the first time I ever leave a yelp review. I was quoted for something - they…read morewere kind, quick, and charged me less than half of the quote because the job didn't take as long! Who does that? You can't find that anywhere anymore. It shows so much trustworthiness. I 100% will come back to them for any tire needs.

My daughter took my 2014 Honda CRV into this shop for "spongy" brake feel. The shop changed all…read morethe brakes and rotors, for over a $1,000, and the problem wasn't fixed. When I picked up the CRV, I noticed the brake feel was good for the first 1/2 mile as I drove away, but by the time I got home, the brake pressure was diminished and I had to pump the brakes to get adequate brake pressure. I called the shop and they said there wasn't anything they could do. I took the CRV to another shop, that quickly identified a bad Master Cylinder (leaking by internally) and fixed it for less than $500.

Quick and painless for today's oil change. I chose this location based on having a coupon that was…read morelocation specific. I didn't feel pressured to purchase additional services. The price was what I expected, slightly more because I have a Volkswagen that requires a certain type of oil. The waiting area was comfortable. I'd visit this location again if convenient.

I have been going to this Jiffy Lube for 6-7 years, and over several dozen oil changes, have always…read moregotten quick, reliable service. However, earlier this year, when I took my car in to get an oil change and a new cabin filter, they told me that while working on my car, they had accidentally broken my glove box dampener (a cord which keeps the glovebox from flopping open). They said they would need to order a replacement from the dealership. I appreciated their honesty and patiently waited about a month until the part came in. By the time I needed another oil change (just recently), I had moved three hours from Woodbridge, and so went to a different Jiffy Lube. I had been there about 5 minutes when the Tech told me they had found a two problems with my car. They said that the oil drain plug had been stripped by the last Tech, and that two 'ears' which hold on part of the dash had been broken, apparently while replacing the cabin filter. (The cabin filter is behind the dash.) I related to them that it had been another Jiffy Lube in the Washington area who had last worked on it. They just said they were unable to do anything for me, and told me to contact the Jiffy Lube in Woodbridge. I called and spoke with the Asst. Manager there. He spoke with the Regional Manager and then came back and told me that, because I could not prove that they had caused the damage, that there was nothing they could do -- even though they were the ONLY place that has worked on my car, and even though they previously admitted that they had broken the glove box dampener. I cannot recall being so disappointed in a business that I have done business with for years without any issues. Though I am no longer in the DC area, this poor support from the original Jiffy Lube, and then the lack of help with the Jiffy Lube who found the problem will definitely cause this long-time customer to look for another company for my oil changes.