1 star. Absolutely terrible experience. I brought my BMW here thinking I would save money compared to the dealership. Big mistake. They quoted me around $2,950 for an oil housing replacement, while the dealership quoted $3,000. So there is basically no price advantage at all. Then it got worse. On the first day, they gave me my car back without the underbody cover at all. When I came to pick it up, I clearly told them that I would take the cover myself and they didn't need to install anything, but instead they handed me someone else's cover, which does not even fit my car. On top of that, I had insurance that was supposed to cover specific damage, but they opened a claim for everything they possibly could, creating unnecessary complications. I would not recommend it to anyone. read more

Had an emergency tire situation and took my Mercedes GLE350 in on a Monday morning with no appointment. Had to replace a broken valve stem. The ordered the part and changed my oil and repaired the tire in under 3 hours. Todd the service manager was friendly, honest and easy to talk with. Will definitely return for my next service! read more

I took my 2004 Mercedes E350 to German Auto Group (GAG) after the dealer maintenance costs became obviously excessive. With each visit over the next seven years, it became abundantly clear that GAG was the right place to take my vehicle for annual maintenance or specific repairs. The GAG Team was responsive, qualified and fair to the point where there was nowhere else I would've rather gone. Each repair or maintenance job was done well, in a timely fashion and at a fair price. The GAG Team Counselors were top notch and honest with me at every turn. I kept my 2004 for 17 years. My only regret after buying a new car that is now under warranty, is that I will miss the GAG Team, but I keep them on speed dial nonetheless. read more

German Auto Group - 2004 Mercedes E320. - Auto Repair Near Me - Alexandria, Virginia

Professionals. I knew my Mini was on good hands. Everything cost today, there's a sticker shock. Here, you know it's worth every mile

Adrian, Thank you for the response. I understand you are saying the Alexandria (Pickett) location is a single independent repair facility. I do want to note, though, that the person who provided my receipt stated you are affiliated with the other German Auto Group locations. If that's incorrect, fine, but that is what I was told on site and it contributed to my expectation that pricing would be consistent across locations. I'm also going to restate my original point clearly: my review was about transparency on labor and how my follow-up questions were handled, not whether work was performed. Here are the key facts: I brought the vehicle in for hesitation during acceleration. I suspected a misfire, and your team confirmed a misfire after a $179 diagnostic. I was told that diagnostic fee would be applied toward the repair. I was quoted $969 for spark plugs and ignition coils, and I authorized the work based on that quote. After the car was already at your shop, I realized I had intended to go to the Springfield location, which quoted the same repair at $658. The invoice reflected $537 in labor and $381 in parts, bringing the total close to $1,000 after taxes. What was never explained was how the labor hours were calculated for this job. Replacing plugs and coils is generally straightforward, and access to the plugs requires removing the coils anyway. So adding coils does not reasonably translate into multiple additional labor hours. I'm confident this did not take an extra four hours of labor beyond a basic plug service. When I asked for a clear breakdown of the billed hours and rate, and whether any adjustment was possible, I was told the price was firm, without an explanation. I understand shops set their own rates. What I expect is transparency and a professional explanation when a customer asks how labor is being billed. Also, the Ruth's Chris vs McDonald's comparison in your reply came off as dismissive. If your position is simply that your shop charges more because of labor rate, book time, warranty, or testing procedures, that's fine, but it should be explained directly. If you'd like to resolve this, please send an itemized breakdown showing: Labor hours billed and labor rate Any book-time standard you used (if applicable) Parts list with part numbers Exactly how the $179 diagnostic was applied If the breakdown supports the charge, I'll acknowledge it. If it shows an overcharge or misunderstanding, I'd expect a reasonable adjustment. read more

I had a chronic oil leak in a used Audi I had recently bought. I am 100% satisfied with the work done to stop the leak and with the attention paid to customer relations. I highly recommend German Auto Group of Alexandria (VA). They are now my go-to repair shop. read more

Took my Audi here and they were able to diagnose the issue and repaired it satisfactorily. I found them to be honest and kept me informed throughout my repair. I'll bring my car back. I highly recommend Jung Kim as the mechanic. read more

The customer service I had here was great. I brought my car here because I was fed up with the dealership. Adrian helped me try to get a better deal! read more

German Auto Group - A guest worker space!!! - Auto Repair Near Me - Alexandria, Virginia

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I highly recommend . I have an older Audi 200 a window regulator replaced. I took it to the dealer and they quoted me a price that I thought was pretty high so I took it to for an estimate. They were considerably less than the dealer charged and they used OEM part which explained for some of the higher cost. They were able to do the work in one day and everything worked fine after that. You can tell from the amount of cars that they're working on that they indeed specialize in German autos all brands all years I parked around on the I'm guessing because the full. I plan on taking my car there in the future for additional service. read more

Had my 2023 Audi Q3 serviced for the scheduled 20K checkup. Price was significantly less than the quote from the Audi dealership. I was in and out in about 1.5hrs and their waiting room was nice enough with good wifi so I could get some work done. Would highly recommend anyone giving them a call before taking your Audi into a dealership for service. read more

German Auto, I am very thankful for your help and repairs on my Audi A6. Ms. Jen, you are the Greatest! LeRoy read more

Got a service for my Mercedes here; it took 2.5 hours. It came with a free quick detail. Cost was standard for the service. Employees were friendly and helpful. read more

High quality repair shop that does first class work with honesty and is cheaper than the dealer by at least 25 pct. I have a diesel bmw that needed a new oxygen sensor, the bmw dealer gave me a ridiculous quote to replace far more than what I really needed, over $5k, Adrian got me just a new sensor and installed it for less than $600. Even more a few weeks later when check engine light came on (which ended up being nothing and not related to the sensor) Adrian did the scan for me to check out what was wrong free of charge. I won't ever really even think of going anywhere else. read more

Abysmal. Took my 2017 BMW M4 to German Auto Group on Saturday. I'm familiar with the location, and have referred friends in the past. I dropped my car off late afternoon for diagnostic and servicing to begin Monday. I was notified that my fuel line needed to be replaced, as expected since my vehicle was brought in for a fuel leak, along with some other minor work. After I picked up my car today, I tried to park my car and found that the Park function will not engage, remaining in Neutral and making a clicking sound. I returned to the shop and asked for them to take a look. Adrian Mungiu insisted that any difference in function must have been due to damage as a result of being brought in on a tow truck. Fascinating, because I drove my car to the shop myself, it was never towed in. Then he decided to pivot, and say he never put the car in park, that it was always left in neutral. When I explained that there is a procedure for engaging Park (sequencing with the break/e-break/engine shut off), he explained he didn't know, and that's what he always does. When left in Neutral, the car will have an indicator sound and indicator light on the dash, which he ignored. After running a diagnostic test, Adrian returned to tell me that my transmission (newly replaced earlier this year by BMW directly) was having a problem, and the problem was found to have started 'within 3/10 of a mile from the shop'. Perhaps if he said, the issue was found to have originated ~100 miles before drop off, I could understand, but 3/10 of a mile is about from the shop to the nearest stop light. I explained to him that the vehicle should always be put in park, that I never leave it in Neutral, and it's likely the cause of the new issue. After much persistence, Adrian reluctantly agreed to keep my car overnight, however when I asked him to show me how he would park the car, so that I could see his procedure and verify it for correctness, he refused. He would not let me ride in the vehicle with him, nor would he put the car in Park even with me on the outside so that I could watch. I'm incredibly disappointed, and will continue to escalate the issue until an adequate resolution is agreed upon. Will be reaching out to the owner, Samuel Todd, who Adrian likes to keep a secret, directly. read more

Great efficient service at lower cost than the dealership, I highly recommend this company.

Friendly valued, very happy with the service. Future service needs will be brought there.

It can be unnerving and stressful to take your car in for service because soooooo many shops are dishonest and rude. So I really appreciate my experience(s) with German Auto Group! Gio is great! He explained everything going on with my car in detail ( and in layman's terms) plus he has gone out of his way to be helpful to assist me in building a reasonable plan to address everything. I also really like how he made sure to communicate with me along the way so that I could manage life and transportation back to the shop around when the car would be finished. There were no surprises! Look for Gio when you go! He provides excellent customer service! read more

Came in looking for a quote to have a repair done on my car was recommended to come here based on them being European car specialists. I should have walked out once the first red flag went off when the gentleman stated he had never heard of a pendulum mount or a dog bone mount seeing as almost all if not all European cars have them. But he said he would look into it and reached back out stating that he spoke with his Audi guys and they also have never heard of said mount and proceeded to send me a picture of the exact Mount I was referring to and called it an engine mount even though the mount is in the subframe and does not connect to the engine. never the less I proceeded with just looking for an estimate which I was then quoted $2,550 for the mount replacement and alignment which is double the amount I was quoted from the Audi dealership. I definitely recommend shopping around and if you're going to shop here why not shop at the dealership? read more

German Auto Group - Text log - Auto Repair Near Me - Alexandria, Virginia

I did a timing chain on my Porsche Cayenne S 2013. They finished everything fast, and honestly, The price was much lower than other places that I visited. Just ask for Manny! read more

German Auto Group - Porsche Cayenne S - Auto Repair Near Me - Alexandria, Virginia

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Found this group looking for a quality service shop nearby as an alternative to the local dealership after hearing about a recent decline in the dealer's quality of service. Had a coolant leak in my older Mini Cooper S and figured I'd take it here instead and give them a shot. Staff are very friendly, courteous, and make it a point to be personable. They identified my leak and seem to have fixed the issue as well (no leaks so far) and identified another two (legitimate) issues which I also had them repair. Some aspects seemed a little pricey, but considering costs of everything in the surrounding area (cost of living and competitor pricing) and time that was likely involved for the specific repairs from competent mechanics, I think they're reasonably priced and an overall good value. Surprisingly, they guaranteed their work with a one year warranty which was explained to me at checkout. I believe that covered both parts and labor but I suspect labor at least. Wasn't expecting that as most shops, once you roll out of the parking lot, it's going to be a battle to get the shop to cover their work if something wasn't correctly fixed. To me, this says they stand by thequality of their work and actually did the repairs they said they did. I'll be returning here for any future repairs that are beyond my novice maintenance skills. read more

Hands down, I highly recommend the German Auto Group of Alexandria! They are honest, the price is definitely reasonable, and they know what they're doing! Pat is my service advisor, and I like how he explains the problem and gives me options. read more

This place is awesome! I just had some issues with my old BMW and had some really bad experience with mechanics in the past that just don't know what they are doing. But this place is really great. Awesome customer service and super friendly staff in general. The mechanic told me about the progress and what he thinks is wrong. They even cleaned my car inside and out didn't even expect them to do that. 5/5 experience and will definitely coming back here! read more

I have a 2014 Volkswagen Beetle and I was having check engine issues, with the dealership previously over quoting. Someone on Facebook recommended German Auto Group so I emailed a request and Tim told me to take it whenever I can for first come first serve. I arrived at 10 am and they took me right away. The waiting room was comfy and spacious with free Wi-Fi. The mechanic, who I unfortunately didn't get the name of, was very kind and explained everything to me thoroughly. I felt like I and my car were in good hands, which can be rare when trying to find a mechanic. I didn't receive fixes because the issue was covered by a VW warranty and thus needed to go to the dealer, but I'll definitely only come back here for any future needs. read more

First i get very friendly greeting. I came there with oil leak issue Mercedes told me it might be pipe under turbo And i told them the same thing. Mechanich came check and gave me an estimate Ext day i came to pick up my car but leak was still there and i paid full amount. So basically they change a pipe which is not leaking. And of course i was frustrated and an old guy with midleeastern accent start yelling at me and blaming me treating me like shit. First day also another customer was frustrated but didnt hear the problem. There is big possibility that u might have bad experience as well. Just keep in your mind and dont get fooled for high yelp ratings. I want one thing if you see the pipe doesnt leak why u change. You are the master and u check my car. Just tell me this is not leaking and no need to change. read more

I was looking around for alternatives to the dealership, so I decided to try out German Auto Group for some maintenance services, since they claim to beat dealership prices. I was due for some regular maintenance which involved a trans fluid/filter, engine oil, and rear diff axle oil change on my 2016 C63. I got to chat up the mechanic who was a cool, knowledgeable guy and he answered all the questions I had. He also didn't try to upsell me on any unnecessary services - a big plus in my book. So I got quoted on the prices, left the car with them around noon and had it back by 5:30pm which is right around their closing time. Quality and timing of service was solid. Since I was a walk-in, I was pleasantly surprised they were able to get everything done in one day. Compared to the dealership who probably would've kept my car for days, the guys at GAGA work fast. I don't think the pricing beat the dealership as they claimed. I don't have dealership quotes for the trans and diff service, so I can't compare there. But the engine oil change at GAGA was $140 whereas I've gotten it done at the dealership for $118 in the past. In the end, this was the only gripe I've had. TL;DR Overall, the technicians at GAGA seemed competent and I felt comfortable handing over my car to the shop and the service was completed very fast considering that I was a walk-in. Pricing-wise - not sure if it makes sense to go back for oil changes. And the cost of a trans/diff service seemed a bit on the higher end (AMG tax is real). But the guys here seem honest and good at what they do, so it might be worth coming back. read more

This place is fantastic! I brought my Audi in after the dealership quoted me some insane prices on replacement breaks, these guys took me with no appointment, did an assessment for free and determined I didn't need the service yet. So friendly, so kind! They have a lovely waiting area. I really trust them and will be back once I need an actual service. Go here!! read more

I took my BMW to the German Auto Group for an oil change, and tune up. I got there two hours before they closed, they were able to change the oil but no tune up because of the time. However since they knew I wanted a tune up they checked the car out and found some things wrong and will provide me with a quote. They were very professional, great customer service and have a nice guest lounge with coffee, tea and a fridge full of bottle waters. I will return when I receive the quote; they clearly know and understand how BMWS operate. read more

By far the best repair service I have experienced in the 6 years I have owned my car. I have been in the store for maintenance and repairs over 5 times. Each time I have been blown away by their friendliness, attention to detail and knowledge about each and every car they have in the shop. As an owner of multiple BMWs, I have had great experience with BMW dealerships and repair shops. I can genuinely say that the service, care and accomodations I received from German Auto Group on my 2014 320i was better than when I took in a 2022 M8 competition to BMW of Alexandria and BMW of San Diego . A big thank you to Aaron and Gio who have helped me many times! read more

I can't speak highly enough of the team at German Auto Group - Alexandria. My Mercedes ML350 needed a Service A5 and spark plugs. I did not have the best experience with the area Mercedes dealership and refused to go back. After doing some research and reading countless reviews I decided to roll the dice. Not only did Shabaz and his team provide expert customer service but they delivered outstanding work at a fraction of the cost, all while using OEM parts. Win-Win in my book. While servicing my vehicle that Saturday they noticed a leak. The following Monday they took the time to carefully diagnose where the leak was coming from, kept me up-to-date and was forthcoming regarding costs and even made the extra effort to procure the parts and finish the repair the same day when I communicated that I needed my car back. I will ONLY take my car to GAGA...the dealership can kick rocks read more

Was quoted 1325-1400 for a valve cover replacement on my m3. I drove close to an hour to get to the place. The guy (Adrian) tells me he misread my request when I get there and bring out a quote for 2800 dollars like it's ok. Extremely frustrating, he apologized but that isn't enough. read more

Affordable pricing, and friendly and honest staff. If you need your luxury vehicle serviced, these guys offer one of the most competitive prices in the area. I'm a returning customer and have been very satisfied with the quality of service. They have several work spaces for those who need to bring a laptop and clock in a few hours, a lounge and a snack area. Like many other places, they offer a 5 mile shuttle service but there are several places nearby within walking distance to help pass the time. Highly recommended, give them a call! read more

I took my Porsche in for an oil change. Upon reviewing my car, the expert mechanics at German Auto Group found an issue with my car which was caused during my last oil change at another shop. Luis took lots of time, photos and explained in detailed the issue. He also outlined the proper protocol for changing oil for my type of vehicle. I am very thankful I took my car here, otherwise I potentially could have had to replace my engine in the near future. I drive everywhere and rely upon my car to be safe. Luis and the team at German Auto group is interested in safety first with your car. They didn't charge me for the diagnosis of this problem rather they offered to have my car towed back to the last mechanic to fix the problem. They also want to re-check my car after the work has been performed to make sure the other mechanic performed the work correctly. If you are looking for a an honest mechanic, please see the team at German Auto group. My dad also takes his car here too. read more

I did some research before bringing my 2016 328xi to them for an estimate on replacing the tailpipe clip or the entire exhaust acctuator if needed. This was simply a nuisance repair to eliminate the rattling noise. German Auto Group of Alexandria quoted me $715 to which of course I said even the dealer told me the cost would be $400 if the acctuator needed replacing. I ended up taking it to the dealer and paying $175 (parts and labor and taxes) to replace the clip. Still too much money for this repair but at least NOT $715. I would have been ripped off had I not done my homework. I would have paid $600 more to GAG. I won't be going back to German Auto Group for ANYTHING. I don't trust them. The service rep, Lui, showed me the rattling exhaust clip as we stood under my car and said without batting an eye as he pointed to his written estimate that he could not just replace the clip that he checked and would have to replace the entire acctuator for a total parts and labor cost of $715. What a ______________!!! You fill in the blank. Again, the high priced BMW dealership charged me $175! Problem solved. Even if the acctuator needed replacing Lui was grossly overcharging me. DO YOUR HOMEWORK BEFORE dealing with the dealer or these other so-called mechanics. If you don't, they will surely rip you off! read more

This shop charged me for 4 hours of labor when they only had my car for 2 hours and 45 minutes. They told me their estimate was for TOTAL JOB PRICE and not total service cost. They are out to take advantage of you! A truly scummy shop. Their waiting area was nasty as well. First and last time I'll ever go here! read more

My experience here was not the best, there were some misunderstandings over billing with one employee, but after talking with the manager we were able to reach an amicable agreement. They did a good job with the brakes and did their best to resolve our disagreement, they clearly care about quality and transparency. My experience seems to be far from the norm and they'll probably make it right if any misunderstandings do arise. read more

My car was sitting at the Audi dealership in Arlington for almost a week without being seen by the Technician, this is after I made an appointment 3 weeks prior. I decided to take it to German Auto Group of Alexandria after discussing what issues I was experiencing. They found the issue in no time and fixed it overnight (it was a major issue that would leave my car immobile). I will be doing business with these guys from this point on. read more

Fixed my 1991 300ce in a timely manner... respectful responsive and professional staff... they earned my trust

This place is a rip off....I cant believe that the posted rating are accurate. They may be deleting past reviews. They lure you with cheaper rates then don't complete the full service as require by the service book from Mercedes. Dont use these people. I was warned...now I'm warning you. I use them for a Mercedez GLS 550 service and was disappointed I have contacted the manager to inform him that this is the correct company and a correct assessment of what happened and responded to his comments back to me. read more

Amazing service with fair prices. They work fast and are honest, hard workers. I recently purchased a used Mercedes and they made her like brand new in one visit. Couldn't recommend these guys enough. read more

Over the years I've had several BMWs serviced here, and have always been impressed. They are knowledgeable, fairly priced, and are great at keeping you up to date on the status of your vehicle. Todd and Steve are honest and forthright, and they will always tell you *really* needs to be done and what can wait. The shop is also clean and bonus - they have great snacks and drinks for free. read more