I came here due to a non-healing wound on my tongue. I had a minor, unexpected surgery on April 2nd…read moreto remove 4 mm of my tongue for a biopsy. My doctor was kind and empathetic throughout the whole process. I felt no pain during the fast, less than 51-minute visit, even after receiving two stitches. The numbing spray helped ease the pain of the shot. It wasn't until after the procedure that I felt immense pain. I did not receive a pamphlet like I usually do after hospital visits, nor did I receive instructions on how to care for myself. An hour later, the pain hit me like a tidal wave. It was excruciating. I'm glad Kaiser has an app where we can speak to our PCP right away. If we can't reach them, we can call urgent care and get a callback with advice. The doctor called the pharmacy to ensure I had pain medicine and mouthwash. My surgeon called the next morning to check on me, which I appreciated. However, my stitches came undone the next day. I went to the ER in Wahiawa. It took an hour to be admitted, and once seen, they quickly decided not to do anything since it was clotted. I explained I have a hard time healing, but they said tongues heal quickly and didn't want to mess with that. They told me to follow up with my surgeon if needed. Two days passed, and I seemed fine. I barely talked or ate to allow healing. Monday passed with light talking. Tuesday I talked more, and it hurt less. Then Wednesday at 7 a.m., I woke up choking on blood. My tongue was dripping like a faucet. Because of my experience in Wahiawa, I stayed home and tried to manage it. It took 5 hours for the bleeding to stop. I slept again and woke up choking on blood around 4 p.m. That's when I knew home care wasn't enough. I didn't want to return to Wahiawa, so I went to the location where my surgery was done. I'm happy to say the care there made me feel at ease. They didn't make me feel like a burden. I was spitting blood from the parking lot to the ER and into my room. After receiving five stitches, I was sent home. A few hours later, I coughed and started bleeding again, like a sprinkler so I was brought back to the ER. The night team was kind and patient. The doctor prepared to stitch again but saw clotting and decided not to. Another team considered cauterizing, which I would have preferred, but also chose not to due to clotting. I slept through most of the night with nurses checking in. One nurse told me my oxygen levels dropped while sleeping due to an obstruction. The most stressful part was using my call light multiple times with no response. Around 1 p.m., my doctor asked if I had eaten. I said no because no one had come by. The nurse later offered crackers but never brought them and told me to drink water. It was discouraging to see staff walk by or enter for supplies while my call light was on. When I spoke up, I was told to wait or that my nurse would come. I eventually insisted I needed the restroom but wasn't allowed, likely due to fall risk, until I was moved to my room. I asked a nurse about the call light, and she kindly said, thank you for your patience, the ER is a zoo right now. I understand healthcare is not easy. I used to be a CNA and come from a family in healthcare, so I try to be understanding. My issue is that I bite my tongue at night, wake up choking, and don't heal easily. We suspect sleep apnea, but it is not confirmed. I asked to stay overnight due to the trauma, and I am grateful I was moved for observation. Special thanks to my nurse Liezel. She was amazing, attentive, proactive, and kind. She made sure I was comfortable, brought me a fan, gave me extra pillows, checked on me often, and made sure I finally ate after over 24 hours without food. She even ordered dinner. I am on a clear liquid diet, and it is not bad. I appreciate the room service options. At times, it felt like a mini hotel with iced water, sanitizer, tissues, and validated parking for visitors. Also, my nurse speaks Visaya like me, which was such a comforting surprise. Overall, this experience has been a roller coaster, but the great care I received outweighs the negative moments. Praying for a better night with no more bleeding. Thank you, Kaiser team.

I went for a follow up appointment earlier this week…read more Excellent care. I can't complain even about the parking, as my appointment was at 900a and I got lucky in finding a stall...it was still busy.

This review is specifically for the reopened (Aug 2025) Post Traumatic Stress Disorder (PTSD)…read moreResidential Recovery Program (PRRP) located at Tripler Army Medical Center (TAMC). For those considering residential treatment at this program, it may be helpful to be aware of current conditions when making an informed decision. At this time, the program appears to be experiencing staffing challenges, including reliance on staff shared with the acute inpatient unit. These circumstances may contribute to increased stress for both staff and residents, as resources are limited and staff availability can vary. Some policies and levels of supervision may feel more consistent with an acute inpatient setting, which is typically designed for short-term crisis stabilization, rather than a residential program intended to support longer-term treatment and recovery. Residential programs such as PRRP are generally described as trauma-informed. However, some individuals--particularly those with PTSD--may find that increased restrictions or frequent supervision feel activating rather than therapeutic, depending on personal history and needs. Prospective participants may wish to ask questions about current staffing levels, program structure, and daily expectations, or consider whether timing aligns with their treatment goals before committing to admission.

A great benefit of joining the military. I was just visiting. You need to get a pass by bring…read moreyour drivers license, car insurance and registration. Make sure all documents are current. Courteous staff if you have questions. It is a bit of a maze to find hospital rooms.

I have a great appreciation for the dedicated employees here that are professional, friendly and…read morepassionate about service to Veterans. I really like my Primary Care Doctor and his staff. The only downside is the presence of A.I. taking over the initial contact or using an answering service that limits when and how you talk to a nurse or doctor. I will do my best as a Yelper, to insist on a human interaction when utilizing all services, restaurants and local businesses. Thanks to those nurses and health care professionals that place service before self in their daily routine! Missing Star due to the Government bureaucracy. Mega Stars to the Human Touch with ALOHA HERE!

Always helpful service here for my Dad. From the drop off area with assistance with vehicle doors…read moreand his walker. Including a happy greeting to all. Walk inside and you have an information service help to direct you to the correct office and location. Professional service throughout contact here. A high degree of respect is given and felt by those who serve or have served our country. Care is detailed and thorough at the PT station. My Dad was provided an aluminum lightweight walker for indoor mobility and they ordered other items for his needs. 5/5 stars overall.

Physical Therapy I…read morehad some sort of issue with numbness in my left leg. I made an appointment and they said numbness typically occurs when you have an injury, or will happen to both legs when it has to do with diabetes or vitamin deficiency. So this was odd, but may have occurred from sitting at my desk or hiking with tight shoes... I made an appointment with one of the PTs at Mapunapuna, Maurisa Terao, who performed many checks on me. She showed me a number of stretches, had me download an app, and provided me with items to do over the week in between the next visit. She explained how numbness can heal and the timeframe, but that the stretching and exercises are important and we set goals. I met up with her for a couple of additional visits and the feeling returned!!! I am very grateful for the guidance and care provided. She was attentive and right for my style as I don't have a lot of knowledge in this space. The facility was massive. They have a really big gym at Mapunapuna. I would recommend this for most in need of physical therapy. I heard you can self refer for almost any treatment nowadays due to their wellness programs. Call first to confirm. Parking is not free after 30 mins.

Every so often I have an appointment at this Kaiser facility because they provide services that…read moreHonolulu Clinic and Moanalua MC don't provide. Hr #3 bus will drop you off one block away in case you don't have a car. The facility is smaller than the Honolulu clinic and the reception/cashier is right in the middle of the main floor as you enter. Had a really great experience with a skilled occupational therapist (Cara) who had me put my hand into a small vat of melted wax before wrapping it up and massaging it. I just had to ask where the wick was supposed to go. Was shown stretching exercises and she provided me with both a hard copy and access to the online "active" version. Something I noticed was missing here is a food/beverage cart outside the facility just like at the Honolulu & Moanalua locations. I asked the receptionist where I could get coffee and she referred me to the bodega attached to the gas station across the street. They only sell cold drinks and candy. Could I suggest Kaiser invest in looking into having a coffee kiosk for a few hours a day? I'm sure the patients and staff would be grateful.

The Aloha here and great Mana spirit over come the wait times and frustrating issues beyond…read morecontrol. Quality of care is very good. The focus here is to meet the needs of all Veterans with a huge challenge of keeping up with those aging and with changing needs. I am deeply appreciative of the VA Connection from the IAMAW Machinist Union that helped me through the long road of the disability process. The quality of care here is very good considering their work load. The Aloha spirit prevails through all issues! Four Fantastic Stars for striving for excellence!

This is a fabulous facility. I feel blessed to have this life long resource in my backyard. As a…read moreretiree on a fixed income living in paradise is expensive and the VA takes care of my service related medical needs. I've been coming to this facility for 5 years and I have had GREAT service here. I have never experienced any problems or the horror stories reported in the mainland. Great facility, even better staff, good treatment no long waits. Than you Veterans Administration.

This place SUUUUUUUUUCKS! If you are in serious pain or a…read morelife or death emergency don't come here. Honestly, if you need anything that requires urgency...don't come here. I'm writing this as I've been lying down for the past hour in the waiting room. I've been here since 9:45 am and it's currently 1:30 pm. I came in because my lower back is in immense pain and I can barely walk or stand up straight. All I've done was watch kids and old folks come in and get helped. I'll revisit this after the actual care.

The type of care I have received at Tripler is terrible. I am surprised they don't get lawsuits…read moreevery month. They only prioritize kids. Every other department is poor in education for nurses and attention. I have went into the emergency room about a dozen times while stationed here as active duty and always put last of the list during ER visits. During these visits, even after having post op symptoms I am typically dismissed and given medicines to "numb the problem". To be quite frank I don't want to numb anything, I want them to do their job and solve the issues they can. My wife worked for there medical maintenance department and also saw the ugly of Tripler. She saw that they had instruments in calibrated for years out of preventative maintenance period. Which means ALL of those instruments read results wrong. They have the worst attitudes for nurses and are always on their phones. They don't even care. The charge nurses are even worse. Wrong results for medical screenings and worst attitudes. I've heard people would rather not go to a hospital than put up with this bs.

The RNs, CNAs, and nurses assistants were all passionate of their job and duties in spite of having…read morehectic schedules. The PTs and OTs were awesome too! Although the sessions were short, it was packed with challenges that were suitable for the patients. Every one was encouraging and supportive of both residents and patients who were there for rehab. Just simply Awesome!

After my uncle was discharged from Pali Momi, finding a rehabilitation center that truly…read moreprioritizes the health and well-being of their patients was one less thing to worry about, thanks to Avalon. Their knowledgeable nurses and nurse aides took great care of him, and especially the dietitian for providing the proper nutrition for my Uncle. The list of things to thank them of can go on and on, but let me end it by expressing gratitude towards the admission office for making the whole experience a walk in the park. Overall, I would highly recommend Avalon for anyone who is seeking the need of a skilled nursing facility.