I came here due to a non-healing wound on my tongue. I had a minor, unexpected surgery on April 2nd…read moreto remove 4 mm of my tongue for a biopsy. My doctor was kind and empathetic throughout the whole process. I felt no pain during the fast, less than 51-minute visit, even after receiving two stitches. The numbing spray helped ease the pain of the shot. It wasn't until after the procedure that I felt immense pain. I did not receive a pamphlet like I usually do after hospital visits, nor did I receive instructions on how to care for myself. An hour later, the pain hit me like a tidal wave. It was excruciating. I'm glad Kaiser has an app where we can speak to our PCP right away. If we can't reach them, we can call urgent care and get a callback with advice. The doctor called the pharmacy to ensure I had pain medicine and mouthwash. My surgeon called the next morning to check on me, which I appreciated. However, my stitches came undone the next day. I went to the ER in Wahiawa. It took an hour to be admitted, and once seen, they quickly decided not to do anything since it was clotted. I explained I have a hard time healing, but they said tongues heal quickly and didn't want to mess with that. They told me to follow up with my surgeon if needed. Two days passed, and I seemed fine. I barely talked or ate to allow healing. Monday passed with light talking. Tuesday I talked more, and it hurt less. Then Wednesday at 7 a.m., I woke up choking on blood. My tongue was dripping like a faucet. Because of my experience in Wahiawa, I stayed home and tried to manage it. It took 5 hours for the bleeding to stop. I slept again and woke up choking on blood around 4 p.m. That's when I knew home care wasn't enough. I didn't want to return to Wahiawa, so I went to the location where my surgery was done. I'm happy to say the care there made me feel at ease. They didn't make me feel like a burden. I was spitting blood from the parking lot to the ER and into my room. After receiving five stitches, I was sent home. A few hours later, I coughed and started bleeding again, like a sprinkler so I was brought back to the ER. The night team was kind and patient. The doctor prepared to stitch again but saw clotting and decided not to. Another team considered cauterizing, which I would have preferred, but also chose not to due to clotting. I slept through most of the night with nurses checking in. One nurse told me my oxygen levels dropped while sleeping due to an obstruction. The most stressful part was using my call light multiple times with no response. Around 1 p.m., my doctor asked if I had eaten. I said no because no one had come by. The nurse later offered crackers but never brought them and told me to drink water. It was discouraging to see staff walk by or enter for supplies while my call light was on. When I spoke up, I was told to wait or that my nurse would come. I eventually insisted I needed the restroom but wasn't allowed, likely due to fall risk, until I was moved to my room. I asked a nurse about the call light, and she kindly said, thank you for your patience, the ER is a zoo right now. I understand healthcare is not easy. I used to be a CNA and come from a family in healthcare, so I try to be understanding. My issue is that I bite my tongue at night, wake up choking, and don't heal easily. We suspect sleep apnea, but it is not confirmed. I asked to stay overnight due to the trauma, and I am grateful I was moved for observation. Special thanks to my nurse Liezel. She was amazing, attentive, proactive, and kind. She made sure I was comfortable, brought me a fan, gave me extra pillows, checked on me often, and made sure I finally ate after over 24 hours without food. She even ordered dinner. I am on a clear liquid diet, and it is not bad. I appreciate the room service options. At times, it felt like a mini hotel with iced water, sanitizer, tissues, and validated parking for visitors. Also, my nurse speaks Visaya like me, which was such a comforting surprise. Overall, this experience has been a roller coaster, but the great care I received outweighs the negative moments. Praying for a better night with no more bleeding. Thank you, Kaiser team.

I went for a follow up appointment earlier this week…read more Excellent care. I can't complain even about the parking, as my appointment was at 900a and I got lucky in finding a stall...it was still busy.

A great benefit of joining the military. I was just visiting. You need to get a pass by bring…read moreyour drivers license, car insurance and registration. Make sure all documents are current. Courteous staff if you have questions. It is a bit of a maze to find hospital rooms.

I went into Tripler ER with severe stomach pain. I could not walk upright. Within moments I was…read moreadmitted to the hospital. There were no games or weirdness at reception. I was taken to the PCU and stayed at TAMC for a total of 8 days. I was cared for every step of the way. There were teams of RNs asking me questions to make sure they had an accurate picture of what my level of discomfort was. They were really good at not just going off their original assumptions of me based off the way I look. They were able to look beyond that with a fact based approach eventually. They were able to see the "total patient". The absolute best night shift crew I had was LT. Cuellar, Wendy, and Diego . Day Crew, didn't really talk me their names, but there were a lot of good caretakers on that shift as well. Thank you Tripler Staff!!

The SYSTEM is the problem but the PEOPLE are the ANSWER! I…read moream BLESSED to receive VA disability benefits here on Oahu. The staff here is consistently providing professional and quality care. The A.I. computer prescreening calls has been my only issue. Unfortunately there is no going back to direct access to your PC Nurse or Doctor for Questions due to their very busy scheduled patients. However, those HUMANS that answer calls, have delivered quality and kind follow up for my related health issues. Thank you US tax payers, politicians and Uncle Sam for your support and commitment to all Veterans.

Always helpful service here for my Dad. From the drop off area with assistance with vehicle doors…read moreand his walker. Including a happy greeting to all. Walk inside and you have an information service help to direct you to the correct office and location. Professional service throughout contact here. A high degree of respect is given and felt by those who serve or have served our country. Care is detailed and thorough at the PT station. My Dad was provided an aluminum lightweight walker for indoor mobility and they ordered other items for his needs. 5/5 stars overall.

Physical Therapy I…read morehad some sort of issue with numbness in my left leg. I made an appointment and they said numbness typically occurs when you have an injury, or will happen to both legs when it has to do with diabetes or vitamin deficiency. So this was odd, but may have occurred from sitting at my desk or hiking with tight shoes... I made an appointment with one of the PTs at Mapunapuna, Maurisa Terao, who performed many checks on me. She showed me a number of stretches, had me download an app, and provided me with items to do over the week in between the next visit. She explained how numbness can heal and the timeframe, but that the stretching and exercises are important and we set goals. I met up with her for a couple of additional visits and the feeling returned!!! I am very grateful for the guidance and care provided. She was attentive and right for my style as I don't have a lot of knowledge in this space. The facility was massive. They have a really big gym at Mapunapuna. I would recommend this for most in need of physical therapy. I heard you can self refer for almost any treatment nowadays due to their wellness programs. Call first to confirm. Parking is not free after 30 mins.

I was expecting to have "the test" done today (not being advised to have someone pick me up first…read moreshould have been a hint) but, instead, had a very detail-oriented and enlightening convo with David Peterson, PA. He answered questions and bought up the topic of what interferes with our digestive system besides what we consume; namely, stress and what we hold onto! Well, duhhh. I hadn't thought of that. Besides being adorable, he's a pretty smart guy

The Aloha here and great Mana spirit over come the wait times and frustrating issues beyond…read morecontrol. Quality of care is very good. The focus here is to meet the needs of all Veterans with a huge challenge of keeping up with those aging and with changing needs. I am deeply appreciative of the VA Connection from the IAMAW Machinist Union that helped me through the long road of the disability process. The quality of care here is very good considering their work load. The Aloha spirit prevails through all issues! Four Fantastic Stars for striving for excellence!

This is a fabulous facility. I feel blessed to have this life long resource in my backyard. As a…read moreretiree on a fixed income living in paradise is expensive and the VA takes care of my service related medical needs. I've been coming to this facility for 5 years and I have had GREAT service here. I have never experienced any problems or the horror stories reported in the mainland. Great facility, even better staff, good treatment no long waits. Than you Veterans Administration.

do not come here at all. they lag and take forever to even see you. they make you sit in a room and…read morepretty much forget about you. i came here today for my toddler due to her breathing and yet been waiting for 4 hours now and still sitting in a room with nothing done lol crazy. they need people that actually care for people that are in need.

IF I COULD I WOULD GIVE ZERO STARS. This is one of the worst hospitals on the island. They wait in…read morethe waiting room was forever and mind you there was not many people in there. When we got take back still there were not much people in there a lot of empty beds. My husband went here puking and crapping his brains out and they did nothing for him. They did the bare minimum and we got a lot of looks and rude comments. The nurses are not nice and don't help at all. They all just sit at the nurses stations and talking and laughing. I've asked multiple times if we can see a doctor so he can get something to stop the vomiting. They asked for a stool sample and he gave one and only to tell us they lost (misplaced) the sample. The doctor that we had told us "we need to go his PCP if he wants help" which is very unprofessional. This visit was during non operational hours for his PCP. 10/10 DO NOT RECOMMEND coming here if your active duty, reserves, and national guard.

I want to express my heartfelt gratitude to the entire staff at Avalon Care Center Honolulu for the…read morewonderful care they provided to my mother. During a time when our family needed support the most, everyone at Avalon treated us with kindness, compassion, and genuine concern. Over time, the staff became more than just caregivers--they truly became an extension of our family. A very special thank you to Joanne Batalon and Kiana Muneoka. They consistently went above and beyond to make sure not only that my mother was well cared for, but that our family was doing okay too. They always made time for us whenever we had questions or concerns and made sure we received answers in a timely manner. Their patience, understanding, and compassion gave us comfort and reassurance throughout our mother's stay. It means so much to know that your loved one is being cared for by people who genuinely care about them. We will always be grateful to Joanne, Kiana, and the entire Avalon Care Center Honolulu team for the kindness, support, and care they showed our mother and our family. Thank you from the bottom of our hearts for being there for us and for treating our mother like family.

1. Type of care: totally inconsistent 2. Care Quality:…read moretotally inconsistent Currently a patient who has been in the health care industry for 17 yrs I can actually give you an non bias review of the overall care given here at Avalon. Been in and out of here two times and am currently here 9_/12/26. Both times so far they have screwed up my pain medication where I have suffered at a pain level of 9 almost 10 for over periods of 3 hrs or more. That's totally unacceptable and all nursing could say is "oh we're sorry " which to me is total bullshit. Medications are always a #1 priority, especially pain medication. The total inconsistencies of the quality of care is what makes me not recommend this place for quality skilled nursing facility. They need to improve on all levels of their business, for me to recommend them at all.