I am writing to formally address several outstanding issues and discrepancies that remain…read moreunresolved following recent service interactions and communications. My primary concern stems from what appears to be a systemic failure to honor warranty commitments and address persistent problems. Firstly, the electrical issues for which your team has conducted multiple site visits continue to be unrectified. This ongoing problem significantly impacts my home's functionality and safety. Secondly, regarding the hot water tank, there has been a notable absence of clear communication regarding project details or potential warranty limitations from the outset. Crucially, during his in-home visit, Mr. Brendan, the Project Manager, explicitly assured me that both the hot water tank and the associated labor for its repair would be fully covered under warranty. While he mentioned an inquiry with the manufacturer regarding labor coverage, the current stance that labor is not covered directly contradicts this explicit assurance. It is pertinent to note that the hot water tank is only three years old and carries a six-year manufacturer's warranty, and a five year warranty with Delmar. During a recent service call, I personally overheard your plumber confirming the active warranty status of the unit. Thirdly, the bathroom cabinet, also installed three years ago, has developed significant warping. Your representative, Mr. Mike H attributed this to alleged misuse, specifically suggesting infrequent fan usage or excessively hot water temperatures. I must clarify that I consistently use the bathroom fan during each shower, and my preference is for moderate, not extremely hot, water temperatures. These assumptions do not align with my actual usage habits and appear to be an attempt to sidestep the obligation to cover the associated repair costs. The overall standard of service and communication provided by your company has been consistently below acceptable levels. Documented issues and findings have not been adequately addressed. Specifically, Mr. Mike's email stating that the warranty does not cover labor charges for necessary repairs is perplexing, they did however offer to give me an estimate for labor cost, provided for these very labor costs on items are still explicitly under warranty. Furthermore, my experience has been marred by instances where initial work required rework due to apparent oversights, leading to considerable inconvenience. I have made multiple attempts to schedule a direct discussion with Mr. Mike H. regarding these pressing matters; however, I have consistently been informed of his unavailability, and despite my requests, my calls have not been returned. I possess comprehensively documentation, including emails, text messages, and photographic evidence, which substantiates all the claims outlined above, and the many , many issues that happened during the rebuildMy objective is to achieve a fair and prompt resolution based on the original commitments and warranty terms. I trust that these documented concerns will be given the serious and immediate attention they require. I would have preferred to share these photos with Mike H. In person but he refuses to meet with me. These are just a couple photos from the rebuild. I have many many more showing all the issues during the rebuild Sincerely, Jackie C. Sent from Yahoo Mail for iPhone

Would give zero stars if I could. Del Mar reconstructed my basement after a pipe burst in January…read more2024. They emphasized how they would add insulation to my walls/pipes so it would not happen again. January 2026 the SAME pipe burst, and i had my walls opened to reveal zero insulation that was billed to my insurance in 2024. They also 'fit' a door in my basement which was just a door cut in half, instead of finding a door that fit properly. I wrote this review in January but was contacted by them to take it down in exchange for them paying for it to be fixed. It's now May 2026 with Mike from Del Mar builders playing phone tag. He eventually said he would send a check, but I never received noticed on my USPS dashboard that anything from him was even coming. I was left to pay the mitigation out of my own pocket and now I have to turn to insurance to fix it. Very unsatisfied with the poor quality work and unprofessionalism.

This is our first time doing a major bathroom remodelling at our place and we were quite nervous…read moreabout the process, but Eric and Jordan's professionalism and expertise made the entire experience a breeze. Throughout the remodelling , they guided us through different choices we need to make during the remodelling while still addressing our specific requests. When it comes to details and planning, they are very thorough and we felt assured that they can meet our requirements. Most importantly, the quality of the work and the craftsmanship is excellent. We are very happy with the work and we would definitely recommend RT Renovation for any renovation project.

Eric and Jordan are truly some of the best in class - both in terms of their quality of work,…read moreprofessionalism, responsiveness, and communication. We had eric and Jordan help us through a horrible leak in our bathroom. They arrived on scene within a few hours of the call and navigated us through the insurance process. It felt like having a personal / concierge service. Throughout this process, RT continuously offered their help, service and guidance across other parts of our remodel and became a trusted source for us during what was a very stressful period. Every day we would get updates about progress and if there were any delays we knew ahead of time. They are true problem solvers and work with you to find creative solutions. Additionally, their staff, namely Renee, are true crafstmen of their trade. I would recommend Eric and Jordan to anyone looking for high quality professional service!

Called them on a Monday, got an estimate Tuesday, and the job was done on Friday! They did…read moreexcellent work at a great price. I called them about doing some tuckpointing by my basement windows and the chimney. They came on time, were very professional and explained any issues that came up. They rebuilt the top section of my chimney and did tuckpointing on it down to the roof. Then they made sure all basement windows were sealed. Would definitely recommend.

Pierce came out & sent me an estimate right away - very reasonable for the job. They also were…read moreavailable to start my project the very next week. They worked on a chimney crown, brickwork & minor tuckpointing above my garage. Very grateful as I had difficulty finding anyone to do any work on my home - apparently the pitch of the roof frightened many contractors off. Not Kerry!! The gentlemen on the job were careful, professional and cleaned up afterwards. I asked for pictures and they accommodated. Excellent work! I also used them for tuckpointing other buildings in the past & have been pleased with their work every time!

Unfortunately, hiring this company for our basement's concrete slab epoxy coating in custom…read moremetallic matte finish turned out to be a very costly mistake. Cannot recommend. Originally, our basement had wall-to-wall carpeting with some old linoleum tiles underneath. But, after a happenstance of heavy rains and sewer backup, the basement got flooded and the ruined carpeting was removed by the damage mitigation company leaving us with highly unattractive linoleum glue-down tiles in faded rose pattern from the 70's. So, after some research, we decided on epoxy coating in metallic matte finish hoping to get durability, low maintenance and high aesthetic appeal for our basement floor. From the start, the project was filled with numerous delays and setbacks as the company seemed to have been stretched out thin between several concurrent project sites, trading daylaborers with doubtful qualifications (as evidenced by them getting yelled at throughout the day) and, at times, displaying complete disregard to the amount of collateral damage inflicted upon our basement's walls, doors, stairs, HVAC equipment, light fixtures and adjacent bathroom. Despite my pleas to cover up the doorways, stairs, closet shelves and provide proper containment for the airborne dust from grinding the concrete floor, virtually zero precautions were taken along the way. Furthermore, an enormous cloud of dust was generated one day by the apparently malfunctioning grinder setting off smoke detectors around the house and covering the entire kitchen, the living room, playroom and hallway upstairs in a layer of thick white dust. I'm baffled why the work was not stopped immediately and instead went on for the rest of the day. This lack of basic job site supervision showed very little concern for the well being and health of my family (my wife and our 1 year old son had no choice but to stay at home during the pandemic lockdown). We were not offered any compensation for the hours and hours of unexpected cleanup that we had to do afterwards. While we can't know for certain of the quality of the products being used for the epoxy mix (or any of the stages), we're not convinced that the guys that were here on company's behalf were doing a diligent job across the board as evidenced by very poor handling of dust/debris control that we were exposed to. So, given the sad end results, there are reasonable doubts on how well the process was handled along the way. Fast-forward to now, not even 120 days after the job was completed, the majority of the epoxy coated floor started developing blisters and bubbles filled with liquid and air. Strangely, the blisters on the epoxy followed the checkered/square pattern of the glue-down tiles. Jake (the owner) denied any wrongdoing during the install of the epoxy coating and blamed the environmental factors (such as ground waters) after the fact. We were offered to pay about 25-30% extra to have the floor re-sanded and covered in permeable/breathable concrete overlay, instead of offering even a partial refund for the poor outcome to date. Concerned for the collateral damage to the newly remodeled basement and the overall devastation to the budget, we asked to be refunded rather than paying more because we have not been happy with the results so far. According to several second opinions we received from the other flooring companies, it is not uncommon for the concrete floor to soak up moisture during the basement flood (which was caused by the sewer backup in our case prior to the epoxy coating) and the epoxy blisters are in the shape of the linoleum tiles for the most part because that's where the weakest penetration point was, around the glue-down tiles. It also appears to be a well known fact that the concrete is prone to a very slow release of this moisture back into the air under a curing seal as ambient humidity levels and temperature change over time. I was told 3 times by different people that this situation could have been basically avoided all together with proper concrete prep/drying and checking for humidity levels by drilling into concrete (typically 3 spots for every 1000 square feet) and taking appropriate measurements before the vapor barrier was installed. All of the blistering now is in the areas originally affected by flooding. We did not get any of our money back yet. I'd be glad to update this review if we ever get our refund.

Buss was quick to answer job was done in a timely manner…read more Floor color is amazing does have weird markings but I'm sure doing epoxy concrete on an old concrete basement floor cannot be perfect.

If i could but 0 stars i would this company has been nothing but a nightmare to deal with from day…read more1 it took over 7 months to complete the repairs. Which i understand but i could have been less there were hold ups because of various different things that's could have been avoided. At one point i had to shell out $20,000 of my own money to get cabinets ordered that were being covered by insurance anyways because they wouldn't. that was a month long holdup. I had multiple workmanship issues and had to have them come out and repair drywall and other various things multiple times in the same spot and am still having issues. In fact i think they had to come back 3-4 times to repair the drywall seams that kept cracking in two different spots. Recently over the last year and a half i have been battling with them over flooring that they had to replace and install due to the water damage. The floor kept coming apart they had to come out multiple times to (repair it) before they had to contact a different company to come out. This other company Performers Carpet and Tile had to come out and remove probably 75% of the floor in my house and reinstall it and replace and handful of boards due to Omnicons incompetence. In doing so Omnicon apparently has not paid them for those repairs which was Omnicons fault because there is now a mechanics lean on my house that i now have to deal with and was never once informed about. No one has ever reached out to me about and charges at any time during the last 6 months after or before the repairs. When i contacted Omnicon about the certified letter i received i was brushed off by Fran who i had been dealing with which up until this point was pleasant to deal with and was told to contact accounting and was given the wrong phone number the first time and had to leave a message. I've dealt with Mike Bovio who disappeared on my multiple times throughout the process and wouldn't call me back. The owner Mike at one point came out to my house and threatened to stop the repairs because there was no movement and i called complaining and proceeded to talk to me like i was an idiot claiming i didn't know anything about dealing with insurance company's. Little does he know I've been dealing with insurance company's for 15 years. With that being said i would not recommend omnicon or the performers carpet company to anyone since now my house has a lean on it and no one wants to claim responsibility and pay the bill for their own poor workmanship.

I had a foundation crack in my basement, with a terrible leak late last year - my HOA called some…read moreguys that came and made the issue much worse, after complaining to my HOA, they sent out Omnicon. Joe and Joe got the job done like they said they would. Very professional and efficient. Now the row of townhouses where I live have horrible icicles and snow collection that is causing leaks, ice dams, and my garage door freezing shut. After sending an email to my HOA, I saw an Omnicon van pull up, I didnt get the man's name but he helped me get my garage door open and taught me how to fix it next time. Seriously, great guys - I feel very blessed that they were on the job!! Highly recommend!

This is a great company! They do excellent work. Jason is amazing! He is helpful, understanding,…read morepatient and honest....truly a blessing! Our house burnt down last year and it was a major struggle. Jason is very knowledgeable as a public adjuster as well. He patiently walked us through the process. He knew how to deal with the insurance company (which was great!) and took us from a burnt down pile of mess to a beautiful new home! Thank God!!! If you need construction done or a Public Adjuster or both, I highly recommend this company. You will not be sorry :)

We had major leaking after 2 big storms and needed help fast. Jason came highly recommended, and he…read moredelivered. He found the issue right away, stopped the leak, and was super responsive throughout. The roof repair was affordable and we are truly grateful. If we have roof issues again, he will be our first call. Highly recommend!

Positives: Quick repairs, great and timely communications, fantastic customer services,…read moreprofessional staff, no bad surprises, fixed the problem from the first time Negatives: It's my first experience with roof repairs, so please do not judge :). Their referral program could be stronger. Don't hesitate to ask them about it! Overall: It was a great and painless experience. I was so worried, but their customer service was fantastic and it helped a lot to reduce my blood pressure :). I would definitely recommend them! Details: Claudia came to our rescue from nowhere. I was very skeptical in the beginning, but she was professional and knowledgeable, so I decided to give it a try. We signed a PA agreement and surprisingly everything went very fast. Proliance did all the work: negotiated with my Insurance to ensure I did not pay from my pocket too much, got permits, brought roofers and fixed gutters. All that was well coordinated and at every moment I knew what is going on. For example, Kim (from Customer Service) called me when quota from Insurance arrived to inform about the next steps; Faraz (from Production) called me to schedule roof and gutters repairs. Claudia was a charm - answered all my questions and concerns in a timely manner. They also gave me a gift card for my neighbor referral (after I asked about referral program). The whole process took less than 3 weeks without a headache and minimum involvement from my side + a gift card (as a bonus). What can be better?

Scummy service. Got a roof inspection was told my roof was good. Got a check of $1k to fix metal in…read morewindows. Proliance told me to keep the whole check. A year later i end up in collections for $100 that they wanted off my $1k or i can refer a friend to waive it. Scummy business people. Be aware. These people are rats

we had hail damage to our siding in May. John came & did an assessment and I told him I wanted him…read moreto do the work. He said they were very busy and wouldn't be able to do the work for a few months. I followed up with him several times with phone calls and texts, but have not received any return correspondence. I used him in the past and was very satisfied with his work. I'm wondering if he is still in business. MB

I called john for an exterior finish on my home. I couldn't have been more pleased on how his guys…read morecompleted my house. Thank you Komperda crew!