I really like Trophy Club Cleaners for several reasons. 1. The employees are friendly, they remember your name and it's always a joy to visit. 2. The quality of cleaning is great and detailed. I had a high priced ($98) dress with bra inserts cleaned and they used safety pins to hold the inserts in place while cleaning. Nice touch. If you know you know why this is a big deal. 3. The price, you get a 10% discount when you pay cash. 4. They do great alterations, too. Shop local and give your cleaning business to local businesses. read more

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Been going to this dry cleaners for almost 3 years. Picked up my dry cleaning on 12/6, went to wear my pants today 12/8 and noticed 6 holes in one pair and 1 hole in another pair. Went it to speak to them, and the immediate response was that I must have brought them in that way, and we must have moths in our home. They stated they normally call when they see holes like this, but must have gotten busy... I did not bring my pants in with holes in them, and we do not have moths. How could you remember me bringing in these exact pants and remember seeing holes in them and not mention anything after saying that you normally call when you see something like this? No resolution, basically was told we have moths (which we don't) and I brought my pants in with holes in them to be cleaned, and they are sticking to that story... awful customer service, never giving them my money again. read more

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I uber here to have the best in area dry cleaning /sewing/ done it 25.00 rounds trip other places in area can not come close to the service I get so please don't listen to negative reviews any complaints could be answered in person on site if a mistake is made a correction can be have customer know as uber man read more

I wanted to support a local dry cleaning and tailoring business, but the customer service was extremely disappointing. The front desk woman was rude and dismissive from the start, making it very clear she did not want to take on the job or increase the rates because I needed the dress hemmed by Friday. I was repeatedly told how difficult the alterations would be, how expensive it would be, and asked if I "understood" how much money I would have to pay -- even though I never objected to the price. I dropped the dress off on Monday and paid $146, which was more than the dress itself, and I was willing to do so. What I didn't expect was the poor attitude and lack of basic courtesy, which continued when I picked up the dress. Paying a premium does not justify being treated poorly. I would not recommend this business based on customer service alone. read more

I drive from Justin to get my dry cleaning done here. Ive never had a bad experience. The employees are very friendly, the accommodate as much as possible, and my clothes are always perfect. read more

Amazing people and service! Front desk lady looks mean but she is extremely nice. She was very welcoming and kind and her service was great! Would recommend and go again read more

We've used Trophy Club Cleaners ever since we moved to Texas (13) years ago, and I can't say enough good things about them! From the moment I walk in, I'm greeted by name, "Hello, Mr. Lentz" in a friendly manner that always makes me feel valued. The staff takes great care of our family's clothes, they always come back looking fresh, pressed, and perfectly clean--far exceeding our expectations. They offer a quick turnaround time without sacrificing quality, and their attention to detail is unmatched. Whether it's a delicate fabric or a tough stain, they know how to handle it. Trophy Club Cleaners is a standout in the area for quality and customer care. They are our only choice for expert dry cleaning services! We highly recommend! Keith Lentz read more

Poor service, rude customer support, and clothing returned damaged. We were compensated for the damage, but we will not return due to the poor customer service. read more

My clothes are done on time the staff is very friendly and know you by mane.i can also repair your clothes and remove spots that you cannot get out. And if you pay with cash you receive a discount. read more

So lucky to have this wonderful dry cleaners so close to us! They do amazing work, but what is even better, their staff are the nicest around! Ask about their cash discount!! read more

We love Trophy Club Cleaners! The customer service is unmatched, everyone is so friendly and helpful. They don't only care about your clothes, they care about you! The dry cleaning and tailoring has exceeded our expectations. They're always able to get hard stains out of clothing. Clothes are always done in a timely manner. We won't ever bring our clothes anywhere else! We highly recommend this wonderful dry cleaners! read more

Professional quality hometown establishment with outstanding staff support. Have used them for years. Never had an issue they couldn't handle. read more

I have been using Trophy Club cleaners since 2009 and I have been very happy and satisfied with them as they have always had my clothes very starched as I like it and plus their friendly attitude and always smiling . Their service is amazing and since it is a family run business , I get to meet such a wonderful and glorious husband, wife, and their parents. Hee and Rick are great people and they take pride in their service. Also Ms. He's mother is so pleasant and they help me keep brushed up on my Korean. This Korean family is the best and their employees are so friendly and helpful. read more

Very nice and friendly. Being a first time customer and paying cash I was able to get a discount on my shirts

I had hoped I found a great cleaner. At first it was great however I noticed that my shirts did not have light starch as requested. Then I noticed the normally laundered shirts were being dry cleaned and the price went up to over 4 a shirt. Not going to pay this much. In search of a good cleaners again read more

TC Cleaners has been going above and beyond in the customer service catagory for my family for years! I have been extremely pleased with the service, on time delivery and the extra attention to detail they provide. Extra button, collar stays, minor repairs...just to name a few of their great features. Their freindly greetings, family atmosphere, alteration services, cash discounts and so much more make this a fantastic business ! WAY TO GO and ask for the Great One...she is the bomb !! read more

I have a lot of vintage clothes, with those full skirts, so I needed one of them pressed and cleaned. Trophy Club did a great job-they understood what I needed, and the delicacy of the vintage fabrics. Very happy and next time I am in town I will definitely use again!!! read more

Excellent service w/ friendly and knowledgeable staff. Same day service if you provide prior to 9am.

I used trophy club cleaners for the first time this week and they did a fantastic job! The shirts I needed cleaned, were finished on time, and the staff was very friendly! I highly recommend using them for any of your dry cleaning needs! read more

So over this place. We started using them because they are very convenient and my husband was trying to save me some time doing laundry. Then, in April, I went in and a lot of customers were upset. I grabbed my husband's white work shirts and they all had black grease on them. Apparently there was a machine problem. Fast forward to today: he dropped off brand new shirts to be pressed and the shoulders, seams, and details on the sleeves are messy and have that crushed look. Oh, and there are new stains on the collar. Brand. New. Shirts. Apparently, there was a machine problem. This was the excuse given each time we raised a concern. Save yourself some time and stress and don't use this place. read more

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I had both an alteration and dry cleaning rush order. Not only did they deliver, it was done earlier than expected saving me an extra trip and stress. Quality work, great service. read more

Not usually the type of person to leave reviews but the customer service here is awful. The woman working the front counter was rude for no apparent reason. Take your business elsewhere. read more

TC Cleaners has been my dry cleaner of choice for the last 10 years. Their prices are competitive, the staff is super helpful, and I haven't had a single bad experience there in 10 years. If you're looking for a dry cleaner that's dependable then you should definitely check them out. read more

The clerk refused to sew on two loose trouser buttons as requested in writing when I dropped off my clothes. The clerk complained that I should have said something when I dropped the clothes off, that it costs too much to re-process, even when I informed the clerk that I would not return. When I called for the manager I was treated rudely by a different person answering the phone. I am now using Anchor Cleaners in Roanoke. read more

This cleaner has the best staff there is in a cleaners. The lady that works up front I don't know what her name is but sometimes she is so hilarious. I love taking my clothes here because they always turn out so great. I would not choose another cleaners over this one even if it takes longer to get things done or shorter time this would be my top choice. Go see them they will get your items in and out the same day if you need them. read more

Really does deserve a 1 star rating. "Rude" doesn't describe how bad they were. Dropped off at 7:00 am. At 6:00 pm, only half (6 pieces) of dry cleaning was ready. Was told I could come back close to 7:00... so i did. Then I caught the girl who calls herself "Piffy", in a lie. (maybe a name she made up) She's a youngish girl with a star tattoo on her arm. She brings out all my left over dry cleaning except one shirt. She said it wasn't ready and I can pick it up tomorrow. When I asked how she was able to get the others done she then said that actually they couldn't find my last shirt. So I said ok, if you can't find it, then how do you know it would be ready tomorrow? I ask to speak to manager. She came out and tried the same BS story. So I asked point blank, "Are you able to find my shirt?" She says yes so I say ok, I will wait while you find it and I will take it somewhere else. .... 30 min. later they finally find it. But here's the real kicker .. while waiting around I mention to Piffy that they only have 2 stars on Yelp ... mostly for this same reason ... and that I was taking a chance with them despite that rating in order to support local business ... and so far they are blowing it. She said, "That's ok, we want better customers anyway..." And what does that mean? Are "better customers" people who don't complain about not getting their clothes done on time? Or are they people people who don't mind the business losing their $60 shirts? Can you believe the audacity? Like they are doing me a favor by accepting my business. When they finally find the shirt they lost, Piffy reached into the register and grabs a dollar and change and proceeds to tell me that, "I need this more than they do." Really? That's what you tell customers? At this point I'm now in complete shock. Mostly because of the fact that this chick feels so secure in her job that she has no reservations what-so-ever in making such outrageous statements... Think about all this and read the other reviews before you give them your business. Trophy Club residents deserve better. read more

So far we have been pleased and impressed with this place. They have quick and quality service and are nice and polite. Super pleased so far in the few weeks we have been using them. read more

Poor quality pressing. Looks like my shirts went from the dryer straight to a hanger, with the exception that if I did the items wouldn't have broken buttons. read more

Nice people, very good service, highly recommend! Eight years a patron with no problems with the quality of their work. read more

In reading the past reviews i was hesitant in utilizing their services; however, being that it is close to home, I'd give them a shot. Took my tux in for cleaning and needed my pants hemmed for a work function. Needed a quick turn around and they made it happen. Polite and friendly customer service. I will return. read more

I took my clothes there to be cleaned prior to a wedding. I asked them to fold them for travel. When I went to pick them up they could not find them. I went back two more times and they still could not find them. I had to buy a new outfit for the wedding. They told me they would reimburse me, but only after a 10 day waiting period, that would mean while I was on my trip. When I got back they finally had found them and would not reimburse the money. I will never return. read more

Worst cleaners ever! Dropped off my son's very nice suit for cleaning, and forgot it was there until he needed it to wear to a wedding 2 mos later. When I picked it up, the pants were missing and they said they must have fallen off the hanger on the conveyor belt and would look for them and call me. I called them 3 days in a row (they never called me) and they said they must have donated the pants bc they couldn't find them anywhere! What? They couldn't have been any ruder and refused to give me any $ for the pants bc they had been left over 30 days, even though it was their fault the pants were lost! Do not trust these irresponsible people with your clothes, you may not ever get them back!! read more

Good service and my clothes were done when expected. They are a little slow in store and I had to wait quite a while dropping off and picking up. read more

Let's be honest; dry cleaning is a tough business model. I've had pants ripped, buttons broken, shirts dyed red, and clothes lost. However, in the six years I've used TC Cleaners the worst thing that's happened is a "misplaced" laundry bag (which they promptly replaced). I'll take those results. Besides, Shelly and Abbey provide the consistency and personal touch so desperately needed in a small town service-oriented business. Well done. read more

I asked them to hem my jeans. They told me to come back a week later. When I went back a week later, they weren't done. I had to wait a few more days to pick up my jeans. I wouldn't leave this review if my jeans were done right. All of them look weird when I tried them on. These jeans are about $150-$200 each. I wasted three pairs of nice designer jeans because of them. I would never go back. Stay out of them. read more

Brought in a coat for dry cleaning and was told would be ready next day 6pm. Next day coat was not ready. No apologies, no discount offered, nothing. Upon pickup, coat still had the smell of the hot pot BBQ which was the reason we brought the coat in to be cleaned in the first place. Definitely will not be back. read more

There should be an option of ZERO stars. This place sucks. Customer service sucks and they lose your clothes. Oh, let's throw in their attitude. It sucks as well. If you know you drop off 5 articles of clothing, your ticket says FIVE, why in the hell would they argue with you and tell you other wise. They straight up lost it. No apologies.....NOTHING. Please reconsider when going here. They are the worst cleaners I have EVER experienced in my entire life. THEY SUCK!!!!!! read more

I will never be back, and I'd recommend you never go either. New to Trophy Club and needing a dry cleaner, I tried the only one listed in Trophy Club. I went twice and both times they screwed up, with the second screw-up being major. The first time I went, when I picked up my clothes, one item was missing. However, in their defense, they knew it right away and told me they'd call me when they found it. They called the next day and had it. I decided to give them the benefit of the doubt that this one was a simple mistake, since they knew about it before I had to complain, and they called when they found it. The second time was not a minor mistake. They gave my most expensive items to someone else and couldn't have handled the entire situation any worse. I dropped off 20 items (per their own ticket), including a brand-new custom tailored suit that I had worn one time, and a brand new dress that my wife had worn one time. When I went to pick up my items, they gave me 15 items. Since most other items were shirts, I could immediately see that the suit was not in there. I asked where my suit was, and the girl tried telling me this was all I dropped off. I showed her that the ticket said 20, and we counted 15 hangers this time. She looked more in the back and said she couldn't find it. I told her I needed this suit, as I was traveling the next day and needed it for my trip. She went in the back longer, even had me come back with her, and another girl helped her also, They checked the video camera footage that clearly showed me dropping off the suit and dress. After I was there an hour, they determined that they gave my items to someone else. They called that person and asked if they could pick it up, she said she wasn't home. So, I couldn't get my suit in time for my travel. So, I went on my trip without my suit, and waited for them to call on Monday. No call. On Tuesday, no call. So, I finally had to call them and asked if they had recovered my suit and other items yet. They said they had. (Great service, to not even call me back, or apologize) They said they had 4 pieces for me. I pointed out that the ticket said 20, I had taken 15, and you are saying you have 4 pieces, so where's the other piece? They claimed that they checked the video and it only showed 19. I find this beyond suspect, as I always count out pieces as I give them to the person at a dry-cleaner before they do the ticket. However, the suit and dress were the most expensive items, so I was just happy to recover those. At this point, I have no idea what the other item was that they lost and never recovered. If a company with any level of integrity or service acumen had a situation like this, what would you expect? I'd expect that when I showed up, they'd apologize profusely and not charge me for these items, and even refund me for the items I'd already paid for. Well, this company has no level of integrity or service acumen, because when I went to pick up the items, there was no apology. Instead, they simply said "that'll be 13 dollars". What I wonder - did they even give that other lady her money back, since they clearly charged her when she picked up my items by mistake? So, to recap - - They lost something BOTH times I used them - The second time, they had given them to someone else - They didn't even call me back when they recovered the items - They only gave me 19 items, when my ticket said 20 - They didn't even make any sort of service gesture to make up for the errors; instead, charging me full-price Horrible, horrible service read more

Worst customer service. Asked simply for men's shirts to be laundered, they chose dry cleaning to triple the price. Would not listen and do not care. NEVER USE THEM! read more

Abby is great!!! The staff are great and clothes are always done right and on time. They always have a big smile and are very helpful. The prices are affordable. I've been coming here a very long time now. But you were great read more