Don't waste your time. Horrible service! Even if you order ahead and arrive late your order will…read morenot be ready. Happened to me 3 consecutive times Food packaging is subpar your drinks will spill if you have to use their "drink carrier in a plastic bag" technique.

No issues with online order. Ready when said it would be…read more I love that my cup was full. Please wipe off all of the smoothie dripping around the sides!

This is usually a GOOD First Watch, but unfortunately this time we experienced some issues…read more We walked up at about 10:00AM to come get some breakfast on a Sunday morning, but realized there was a 40min wait. We decided to wait it out, but we ended up waiting longer than 40mins. I know that the employees can't control when customers get done with their food, but for a good 15 minutes about 5 tables sat vacant while dirty, as they could have cleaned those tables and got the waiting parties seated. Me and my grandmother both love the lemon ricotta pancakes. No matter what day or time it is, they always hit the spot. You can tell that they are made from scratch, as they are not rubbery. The thought of ricotta in a pancake can turn some people away, but all it really does is adds delicacy (makes the pancake tender (if that makes sense)). They usually have soft scrambled eggs, but today they were a bit more of a hard scramble and had trouble cutting a bite with a fork. The bacon this time was so hard that it wouldn't really bend like normal bacon would. I would have rather waited a couple more minutes for some better bacon. They do have a drink called the "Pineapple Express" that is always good. I can't really describe the flavor, but I recommend you try it. You'll have to taste for yourself! As a summary, this First Watch is usually great, but this time it was a miss. I wish that they would be more consistent with the quality of the food AND the service, as some servers act like they don't want to be there while others are great.

My husband and I visit this location often--at least once a week--so this experience was especially…read moredisappointing. I placed an online pickup order at 12:27 PM with a scheduled pickup time of 12:40 PM. I arrived at 12:45 PM, and the order wasn't ready. I waited a few minutes, but by 1:00 PM, there was still no update, so I left and returned at 1:30 PM. At that point, my order was still not ready. By then, I was understandably frustrated. I had already waited over an hour for an order placed in advance, was hungry, and had received little to no communication beyond "it should be next." When I returned, the same host asked for the name on the order and disappeared into the kitchen for about 10 minutes. I then asked another staff member to speak with a manager. Just before the manager came out, the host returned with two pickup orders--neither had my name on them. When the manager arrived and asked what I ordered, she pointed to a bag the host had set out, which turned out to be my order--but it was labeled under a completely different name. This only added to my frustration, especially after waiting over an hour and a half. I asked about a refund due to the excessive delay and lack of communication, but I was told I would need to contact DoorDash. I took the food home (about a 10-minute drive), only to find that the entire order was cold. My entrée was incorrect--I requested no mushrooms but received an excessive amount--and the donut holes were burnt to the point of being inedible. At that point, more than half of the order had to be thrown away, and the rest wasn't enjoyable. I essentially paid for food I couldn't eat after waiting nearly two hours. I understand that restaurants can get busy and that staffing issues happen, but the lack of communication, the excessive wait time, the order mix-up, and the poor food quality made this an extremely frustrating experience. Time and money were both wasted, and I am beyond disappointed in both the service and the food.

My family has been coming here for over a decade so when I stop in now it feels like I am taking a…read morebite of my childhood. They are always nice!. It is preferred to speak Spanish but many bilingual friendly employees. We always come for the paletas!!!! They are the best around town. I really can't name all the flavors but here are some: Cookies and Cream, Strawberry, Strawberry kiwi, Chocolate, Watermelon, Lime, Mango with chile (Chamoy), Tequila, Piña colada, Coconut, Dulce de Leche, Pistachio, Raspberry, Manzana (apple), Maracuya, Melon, Choco Menta, vanilla, Tamarindo, Rompope, Gansito (strawberry- and crème-filled cake with chocolate-flavored coating, like Twinkie) etc etc. I have had some tacos once and they were cooked really quick but not what I think of when I come in the door. We are leaving with stacks of paletas in tinfoil ready to take home to my freezer. Oh and they serve regular ice cream too!

Mom and I found an article with a list of 10 ice cream places in the Charlotte area. This was our…read more3rd stop and it did not disappoint. Mom ordered chocolate. Her go to flavor. She said it was very good, creamy with a great chocolate flavor. I got mint chocolate. Not only did it have rich chunks of fudge but it also had these yummy disks of chocolate. I saw a few comments about the staff on here. The 2 ladies I encountered were very nice. Rhe one lady, who scooped my ice cream spoke broken Englist and I spoke broken Spanish so we met in the middle...lol. We will be back!

Everything I've tried has been delicious, and the service is also friendly and efficient. It is…read morejust ~so~ expensive though ($33 for two smoothies, no add-ins). I love it as a treat every once in a while!

Happy this opened in NoDa! The açaí, juice, and smoothies are wonderful. I'm still working my way…read morethrough the menu. I appreciate the large variety and that they do have some seating inside. Interior is bright and service is efficient!

10/10 experience. The ice cream was excellent, the customer service was outstanding, and the…read moreselection was incredible. The number of options can almost feel overwhelming--but that's a good problem to have. There's truly something here for everyone.

I love this place! They offer unique flavor combinations and unlimited toppings! We promptly…read moregreeted with smiles. The young man and woman working were very patient and gave me every sample I wanted! We decided on the Carmel Cheesecake and a Brownie Stack. Both were very delicious! I will definitely be returning and I suggest you give them a try!

Food fantastic but the cheddar potatoes. Cold and no cheddar on my potatoes…read more Service was great. The delivery lady got it there on time. It's always great

I'm not sure who manages this establishment, but the customer service was very disappointing. I…read morefelt uncomfortable during my visit, and the interaction with one staff member came across as unnecessarily rude and unwelcoming. As a new resident in Charlotte who enjoys trying different restaurants, this experience really stood out in a negative way. Unfortunately, I won't be returning. Waitress was switch and thank goodness mykahia * saved the day .( also didnt ask i guess my waitress didnt wanna serve blacks today ) Food: 7/10 Service: 0/10 Drinks: 8/10 Overall, I wouldn't recommend based on my experience."

First time at a Seafood Boil Spot…read more I was very pleased with the quality of the food for the price. This was my first time going and it definitely won't be my last. The fried whiting was a great portion fried perfectly, flaky, and the plate was very filling. The coleslaw was AMAZING! The only downside was that the food was a little too salty for my taste, I got the seafood boil, but now that I know, that's something I can ask to have adjusted next time. My only real disappointment was the "butter." It tasted more like movie-theater popcorn butter than actual butter. Definitely not a fan of that.....yuck! SERVICE WAS TOP NOTCH, wish I remember her name. Overall, though, the food was delicious, the portions were great, and we will absolutely be back!

I don't normally leave reviews this detailed, and I want to start by saying the food at The Juicy…read moreCrab Gastonia is usually very good. We've eaten here before and continue coming back because we genuinely enjoy the food. Even tonight, our food was good. Unfortunately, the service and overall organization of the restaurant were unacceptable. We arrived around 9 PM and were told by two different servers that someone would be with us "in a second." We were seated around 9:11, but then continued waiting without much acknowledgment. Around 9:25, the person who appeared to be the manager finally came over and took our order after we had already watched the bartender ask them several minutes earlier to assist us. As we sat there, it became obvious just how overwhelmed the restaurant was. There appeared to be only four active servers, each handling around nine tables, most of which were four-tops. At that point, I don't think it's fair to simply blame the servers. Trying to provide attentive service to potentially 30+ guests each is an unreasonable workload. We could clearly hear other tables complaining about the service as well. We also watched finished drinks sit on the bar instead of being run to customers. Some sat long enough that they eventually had to be remade, creating even more work for an already overwhelmed bar and making customers wait even longer. The bartender deserves specific recognition because he was clearly doing everything he could. In addition to making drinks for the restaurant, he was covering several tables and eventually ours as well. He brought our food out around 9:38-9:46 and was literally out of breath from running around. He was not the problem here. We also watched another couple come in and wait for approximately 20 minutes. Eventually, they went and sat themselves at the bar, presumably hoping someone would finally acknowledge them. They still weren't helped and ultimately got up and walked out. We finally received our check around 10:30 PM, and I asked the bartender if they were short-staffed because it was obvious this wasn't a normal situation. We were told approximately five employees had called out that night and two kitchen employees had recently quit. From what we could see, the person who appeared to be the manager was also helping cover the back of house while the kitchen was being slammed with dine-in, to-go, and DoorDash orders. Knowing all of that actually made me more sympathetic toward the employees working that night. This didn't look like a restaurant full of people who simply didn't care. It looked like a handful of employees being asked to handle more than they could realistically keep up with. However, understanding why the restaurant was struggling doesn't make the experience acceptable. My biggest issue is that the restaurant continued accepting and seating customers despite the staff already being completely overwhelmed. If four servers are each carrying around nine tables and customers already inside aren't being properly acknowledged, it's time to slow down seating, put people on a wait, close a section, or at the very least warn incoming customers that service is going to be significantly delayed. Had someone simply told us at 9pm "We've had several call-outs tonight and we're extremely backed up, so service is going to take longer than normal," I would have been much more understanding. Instead, we were told someone would be with us "in a second" and had to figure out for ourselves what was happening. There is a difference between bad service because employees don't care and bad service because employees have been given an impossible workload. Tonight appeared to be the latter, which is why I don't want this review to come across as attacking the servers who were clearly struggling to keep up. At the same time, customers shouldn't be left wondering if anyone is going to acknowledge them, drinks shouldn't be sitting until they need to be remade, and people shouldn't be able to wait 20 minutes, move themselves to the bar, still receive no service, and eventually leave. The frustrating part is that our food was still good, as it usually is. That's why we've continued coming back, and it's what makes tonight so disappointing. The bartender also deserves credit for how hard he was working under the circumstances. I genuinely hope this was just an exceptionally bad night. Being severely short-staffed happens, but when it does, the restaurant needs to adjust the amount of business it accepts and communicate honestly with customers. Tonight's situation was unfair to the customers and, frankly, unfair to the employees who actually showed up and were trying to keep the place running.

What a wonderful dining experience! From the moment we walked in, the staff was courteous,…read moreprofessional, and genuinely welcoming. They even let us sample a few menu items before ordering, which was such a nice touch and made choosing our meals so much easier. The restaurant was exceptionally clean, and you could tell they take pride in both their food and customer service. I ordered the daily special, the bourbon chicken, and it was absolutely delicious--tender, flavorful, and cooked perfectly. My beau had the fried chicken with collard greens and baked macaroni and cheese, and every bite was excellent. The fried chicken was crispy on the outside, juicy on the inside, the collard greens were seasoned just right, and the mac and cheese was creamy, cheesy, and comforting. Excellent food, outstanding service, and a spotless restaurant--it's everything you hope for when dining out. We will definitely be back and highly recommend it to anyone looking for a fantastic meal and true Southern hospitality!

I've never had anything that I didn't like! And it's as close to home cooked as you can get in this…read morearea. Service is amazing. Everyone is friendly and greets you warmly. I added a new favorite today... smothered meatballs, the Saturday special. We were shocked to find them open on the 4th of July today, too. Other favorites...baked chicken, cabbage, greens, macaroni and cheese. Definitely stop in for some good comfort food.