They take forever and a day to make smoothies. I have had to wait over 20 minutes on more than one occasion at this location for a smoothie and it seems to be a reoccurring thing given the already placed reviews. It is also a common thing that none of the staff have the bright idea to make the person who is waiting on food or large orders to park in front of the store while they get it together and then fill the other customers orders that are in the drive through. So that way everyone in line is not waiting on this one order, especially if you have multiple staff members. I waited for 10 minutes just to get my order taken and another 20 in line before I left. Why am I spending 30 minutes in line at tropical smoothie??And for this to happen on more than one occasion, it needs to be addressed. This place is a poor representation of tropical smoothie. tThe one by my house does not operate like this. Not to mention, I do not get added from this location because it is hit or miss and when it is a miss, it ruins the entire drink because the drink will be chalky and taste like medication. lol it's smoothies and flatbreads not rocket science. read more

The staff here is very rude. We were not treated kindly at all. I asked to speak with the shift leader or manager as the you g girl was so ride when i asked to please have the extra in the blender as i paid alot for the extra add ins for additional nutritional benefit on my cancer recovery. The girl said "you have to oay extra". I explained that inoaid alit already for multiple add ins and wanted the original smoothie olus need all the extra that i added and already paid for. She told me "you have to pay ". I asked to speak with the manager and she became very rude and didnt care that i had oaid for alot of add ins and said "you have to pay if you want it". I again explained that i paid for extra fruita and collagen and pea protein and vitamins and chia seeds and would like everything that i did pay for. She rudely said no you cant have it unless you pay for it. I said i i would not come back to this location and she said "ok good" and walked away and then they poured my smoothie down the sink. Shift lead:manager was "akeila". Very rude read more

Tropical Smoothie Cafe - Very rude staff! Will not cone back to this location - Juice Bars & Smoothies Near Me - Clarksville, Tennessee

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This witch had an attitude the whole time both taking our orders and being asked for ranch. You are being paid and have a job to do, maybe cheer up a bit and not roll your eyes when asked to do your job Khloe better count her days at tropical... Foods good though read more

picking up a order and waiting 20 mins for a few things is absolutely ridiculous. if your order from here or pick up a order be prepared to wait atleast 20 mins!! read more

Khloe wasnt being the kindest and then proceeded to roll her eyes the whole time. overall negative experience. The smoothies are bomb asf tho read more

So much love for Tropical Smoothie!! They have such great customer service and friendly employees. They always make you feel welcome! Smoothies are amazing. Love the wraps and kale salad! So delicious! For a small upcharge you can add a smoothie to a meal! Healthiest meal in town for a great price! Also they are very flexible about substituting ingredients in the smoothies! The app is great that you can earn points for free food! I hear such great things about the owner. I haven't met him but he's a retired veteran that likes to hire teens as an opportunity for a first job. Service is always quick! I always come inside to order or pick up. Definitely a top favorite place in Clarksville! read more

Tropical Smoothie Cafe - BAJA CHICKEN wrap, smoothie, & KALE & APPLE SLAW! - Juice Bars & Smoothies Near Me - Clarksville, Tennessee

Okaaaay...I didn't even know they had food here! I wanted a grilled cheese for lunch so my co-worker told me to try it here. Grilled cheese with avocado and bacon? Yes please! We ordered online - which was easy and convenient. I couldn't figure out delivery - as it kept trying to have me order from somewhere in Georgia?? But alas, I just went to pick it up. The website mentioned you could get delivery on orders over $25 - I'm not sure if that is always how it is or a special since we didn't get it delivered Each sandwich we got came with a side - and Miss Vickies jalapeño chips are BANGIN. The ordering process was easy, the workers were all present when I picked up the food and told me how to try and better navigate the website to make sure the location is chosen first and then find the delivery once you're online ordering so it knows your location. They have so many options- between sandwiches, wraps, salads, smoothies...you've got plenty of choices there! Glad that I tried it. We had four sandwiches and all of the orders came out correct! It's almost of unheard of these days. Will return to try a smoothie. read more

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Nothing like a delicious smoothie on a hot day! We went in the other day and really liked the atmosphere of this location. Very open and welcoming with pictures of the beach decorating the walls. I got the chicken pesto flatbread and it was made on a different bread than usual as well as being a lot smaller. However, the staff was super friendly and did their best to make our experience a good one. I wouldn't necessarily recommend going for the food but the smoothies are delicious! A go-to for hot summer days :)) read more

And I even tipped I'm paying 17 dollars for one person meal and my smoothie is just ice. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Clarksville, Tennessee

At first I was hesitant of trying this place. I'm not normally a health food kind of guy. My wife and I stopped anyhow. At first I was confused by the myriad of options. When we got to counter we were greeted by a nice young lady with long red hair. Despite how busy the store was she never lost her patience with my many questions and helped me pick out a flavor and drink style. She was so nice and absolutely on target. 5 out of 5 for the crew working and their candor in helping an old dog try new things. Smoothies have now become a regular treat for us! read more

Always smart to order ahead and pick up bc they make everything to order. I have ordered a lot of different smoothies & wraps, salads & sandos..no complaints yet. Most people complain bc of how long it takes to get stuff, once again everything is made when u order it so u need some patience if u r going thru drive thru or eating in house. But like I said haven't had anything bad yet. Thanx read more

When I was in California I used to go to Jamba Juice, now that I moved here the closest thing that seems & taste like Jamba is this place. I don't wanna say it but in my taste is better than Jamba. The service was super quick and they were very friendly. The he ambiance was great. read more

I ordered a wrap, it came out cold, wasn't put through the oven, and wasn't cut properly. It was badly folded so all the ingredients fell out immediately. read more

Terrible service and not efficient at all. Came in today and waited 15 minutes for 2x smoothies. 5 people on staff, ended up asking for a refund and not even waiting the smoothies. read more

Food and smoothies are top quality. I will give them that. However, in the 20 or so times I've been since they've open, it's a at least a 30 minute wait. Usually 45 minutes and one time I waited over an hour. This last time I waited in the drive through for 25 minutes after ordering. Sat at the window for 15 minutes with out even being greeted by a team member. All we ordered was one smoothie. We decided to leave and go to Smoothie king because the get your order out in 5 minutes. What I believe the problem is, because we usually order inside is lack of organization and under employed. We will most likely never come back, and that's very unfortunate because like I said the food and smoothies are good. read more

Ordered 4 entrees with smoothies. Total was $55.86 and they would not take a $100 bill. Will not be back. Some people only have cash. read more

My girlfriend placed an order at this particular Tropical Smoothie Cafe at approximately 12:19 PM. It said it would be ready at approximately 12:41 PM. We arrive at that time and are waiting for them to come out with our order, but they never do. They even "completed" the order on the phone but we still never got our food. We drive up to their drive through to explain the situation and the woman tells us she'll bring our order out right away. She never does and we continue to wait. We go back to the drive through at approximately 1:23 PM and tell the lady working that we've been waiting for over 40 minutes for our order and have been told it was going to be brought out. The lady immediately brings out our food, which lets us know it was sitting on the counter the whole time. Our food was ice cold, and our smoothies were melted down. We were not compensated at all, nor offered a refund. I do not recommend this place unless you have the whole day to waste waiting on your food. read more

Tropical Smoothie Cafe - You can see the promised time on the food item, and the actual time behind it. (I apologize for the blurry screen) - Juice Bars & Smoothies Near Me - Clarksville, Tennessee

Lack of customer service!! The drive through line took very long and when I finally got to the window I watched 3 different employees walk by the window several times before someone came to the window to actually help me. All while my order sat at the window ready. Just sitting at the window took over 10 minutes not to mention I didn't get an apology for the long wait. In a world where business are struggling to stay open due to Covid-19 you would think the business who are open would step up the customer service but that is clearly not a priority at this place. read more

Just discovered this joint this evening on a complete whim! Me and the wife wanted to get a dessert of some kind, but we also didn't want to have to settle for DD or something ridiculously unhealthy like that. My wife suggested this place as a more healthy alternative, so I said sure, let's give it a shot. Well, they literally made my night, no joke. First of all, the mere fact that I was able to satisfy a craving and not feel ultra guilty about it was extremely satisfying. Secondly, their product isn't lacking in quality, so I didn't feel like I had to justify buying a lacking product all n the name of being health-conscious. Their smoothie was made to PERFECTION. Let me define perfection in this scenario so we're all on the same page as to exactly what that standard is-thick enough that it was milky or "watery", but still smooth enough that I didn't feel like I was about to swallow the straw while trying to suck the smoothie through it. Anyway, I just couldn't be more thankful for this spot, for the fact that it's local, for the fact that now I have a healthy option that I can always depend on, and that they don't sacrifice quality while enjoying all these other perks simultaneously. Can't wait to go back! I'll add pictures next time! read more

The food was delicious. I had the Buffalo Chicken Wrap and it was so tasty! To wash it down, I had the Blueberry Bliss. Simply delicious. Loved the setting, music and hospitality. read more

Y'all I've grown to HATE this establishment. It sucks because I use to be a REGULAR customer. Ever since the new establishment opened on Wilma (I absolutely love them!!!) it's not been the same at the one on Madison. The customer service went straight out the window! Nobody greets you, they have the most bland expressions as if they don't want to be there. The atmosphere just SUCKS there. Not to mention, they have bitchy attitudes and want to charge you for every little thing. And it's only THIS location that does it. I dread coming here when I use to love it, today was my last strike! I don't even like to come on here, but I'd rather someone experience a better location than this one!!! read more

Only one person on the floor on a hot Saturday afternoon. Bryanna (a total rockstar, give her a raise please) was taking orders in the drive thru, making smoothies, taking orders in the cafe, and managing online orders while her (maybe assistant?) manager walked around gossiping and ranting. Not sure if this is a scheduling problem or leadership problem, but it certainly makes me hesitate to come again in the future. Smoothies are fire though. read more

Service is always incredibly slow. One employee carrying the load while others stood around and watched her drown. Ordered ahead to save some wait time, still waited an additional 15 minutes for our food. Food was mediocre. read more

The food is great, but for some reason customer service is not great. takes for ever to get your food and too of that they forget what your order was. they forgot that I paid for my food!!!!! was not busy at all!!! read more

We love coming to the tropical smokthis on Wilma because the people are so kind!! Their boss Michelle is the BOMB!!! she's one of the kindest ladies ive met!! S takes good care of her customers and employees!! read more

The food was delicious and the staff was super friendly! I am definitely going back and would highly recommend. And it was nice and clean.

I went there because of a recommendation from my friend who lives in Clarksville. I noticed they were busy so I don't mind waiting, but during that time we overheard the manager talking to the employees about "getting spoken to later". We walked over to the waiting line and noticed that the manager was very frantic and not exactly paying attention to the orders that needed prioritized (i.e food orders, orders that were put in before others, food delivery orders) In the time that it took for us waiting, a lady waiting for an order for DoorDash asked to speak to the manager. While that altercation was being handled I noticed every other employees working hard to organize the chaos they were in. Once the manager finished speaking to the delivery woman, she went to put new gloves on. The gloves were the last in the box, and she was noticeably flustered. She decided to whip the empty box across the back part of the restaurant, but it was in an area that anyone waiting for their food could noticeably see. I used to work in the food industry, and I understand being busy and dealing with customers can be difficult. However, the ability to conduct yourself in those fast paced and stressful situations is something the manager should have before they're made manager. Discussing hair color, Starbucks orders, and employee discipline can wait until the place is less chaotic. The food and smoothies were very delicious and I was satisfied with the employee that ordered our food. I tried to leave a review on the chains website, but the questions seemed more focused on the food and smoothies, which definitely was not the problem with our experience. read more

Literally took us 45 minutes to get our food and we were the 3rd car in line. Rather get McDonalds. Also, it cost 24 bucks for 2 kids and all of our order is incorrect. Never going again. read more

Great place and great environment. The smoothies are amazing. I love the paradise point. The customer service is always awesome. Highly recommend. read more

We've lived in Clarksville for about 2 years and we have passed this place countless times but never stopped. I saw Groupon so I thought we'd give it a try! We loved it. The food was fresh, the staff was so friendly, and the dine-in area was light, airy and had a beachy vibe. I will DEFINITELY be going back. I also noticed they had free WiFi which is a huge plus! read more

Great, delicious foods! I also love the smoothies. The staff is pleasant and customer service always excellent! The decor is bright tropical theme. I highly recommend it! read more

Two months after my visit, my debit card was compromised due to a fraudulent charge at this location. I am still updating all my auto drafts due to the fraudulent charge. read more

Delicious smoothies. I got the triple berry oat and mango smoothie! Nice employees, good location. Love that they have drive-thru. The menu has a lot to offer! read more

First visit here did not disappoint! I have been longing for a place like this in Clarksville for 15 years. The smoothies here are so much creamier and way less artificial tasting than Smoothie King! I had the Island Green and my kids had the strawberry limeade. Both were delicious! The food selection is great as well, so many options, fresh and tasty! My son had the BBQ chicken flatbread, which was great! I'm torn between wanting to keep this place a secret so it doesn't get crowded vs. telling the world just to make sure it stays around forever. Well done Tropical Smoothie, well done! read more

The slowest restaurant I've ever been to...this is crazy. Literally about 20 minutes a car once it gets to the window. I had enough time to time it. read more

I'm rating this place again. And I wish this was a better rating but unfortunately we will NEVER go back to this place. On Monday 11/29/21 approx 9:15am my husband and I went thru drive thru. After waiting close to 15 mins to get out order of course we were rushed for time. My husband ordered the Mocha Madness and I ordered the Peanut Paradise w/whey. I guess we should of paid more attention but we didn't and mine was some sort of strawberry drink. I'm allergic to strawberries! I became itchy and I broke out. My husband had to immediately take me to the doctors which made me miss work as well as my husband. Well, while sitting in doctors office my husband emailed the owner and explained the situation. Today the owner calls me (3 days later) (I guess it was the owner he sounded awful young and unprofessional) he leaves me a message (I saved the message) and he says that he was sorry to hear what happened but these things happen. THESE THINGS HAPPEN?! REALLY?! We work in the medical field and an allergic reaction can be a VERY serious thing. And luckily I didn't drink no more of the drink than I did. He said in his message I could call him back if I wanted to. IF I wanted to?! I'm sorry......but if that attitude I'm not calling him back. But they will NEVER get our business again. Y'all just please be sure to check your drinks. Like I said I know I should of checked mine but we were pushed for time and I was preoccupied in passenger seat with other things. And pushed for time ended up making us miss work. read more

This smoothie cafe offers a refreshing break for the ordinary. Smoothies are made from fresh fruit and ingredients. Nothing is fried. Sandwiches are made fresh as they are ordered. The owners are very friendly, knowledgeable and promote healthy living. You will fall in love. Thanks for providing Clarksville some healthy alternatives. read more

three stars because the food is great- i mean its tropical cafe. but their customer service needs some work. stood in the cafe for over five minutes before someone acknowledged me while taking over five orders in the drive thru. if u come to this location, either come in the mornings or through the drive thru. read more

My main go to in Clarksville. Clean restaurant, mediocre wait time in drive through. But the food and the smoothies are AMAZING!!!! Love the chicken pesto flatbread and the cranberry truffle smoothie!! High recommend! Sometimes they will give out free swag in the drive through. read more

Super slow. Only me and another car in the drive thru and we waited from 1:19 til 1:37 for just 2 smoothies.....