I have given this location so many chances ... and I am done with them. So many times asking to get our smoothies remade. This latest order, all three mango magics tasted like only yogurt, no mango, the acai berry boost was watered down and no flavor, and the buffalo chicken wrap as pictured was all tortilla and sauce?! Same with the caesar wrap. I love Tropical Smoothie but this location is the worst one possible time and time again. read more

Tropical Smoothie Cafe - "BUFFALO CHICKEN wrap - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

They need to learn how to make a quesadilla and stop giving people this stuff thinking it's ok. Pretty sure they'd be mad if they ordered it and got this too. read more

Tropical Smoothie Cafe - Literally wtf. I HATE that we pay money just to get this. not wasting my time or money ordering from here again. - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

Staff was friendly. Rice was stale the wrap proportions were very off and there was barely any ginger in the detox smoothie. Wrap was inedible kind of disappointing and honestly concerned about safety of how long the rice was out. The smoothie was okay. read more

I have only had the smoothies from here. Always ready promptly and correct. I generally order in advance in the app but the inside is always clean and employees are friendly. I suggest the app (really online since the app transfers to the site) to order ahead. They will have it ready when you get there. I usually get the Island Green or Detox and add energy. Thanks for the free add in on the app! read more

Tropical Smoothie Cafe - Island Green detox - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

The açaí bowls at this location were not fresh. The açaí at the bottom had clearly been frozen in the cup for some time, and the strawberries, blueberries and banana had a gel like coating - definitely not fresh. I've had tropical smoothie açaí bowls in the past that were not like this location. read more

Smoothies gross, lack professionalism. We are sticking with the Tropical Cafe in Central Park.

9/10 Nice food!!! We came to this place sep26 I ordered a Bahama Mama smoothie with mango. I gotta say the smoothie and the food was grate. Cashier was nice and the food came out in a few minutes. Very clean place in a good location. Definitely going back soon. The gentleman cleaning the floor was very nice too!!! read more

Tropical Smoothie Cafe - Bahama Mama Smoothie No pineapple with mango - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

Obviously, I'm not the first one that's had a bad experience here after reading all of the other reviews, but it seems like nothing is being done to fix these issues, so I will speak on my experience as well. First, I ordered a Caribbean jerk chicken wrap and a kiwi quencher smoothie, but wanted white chocolate added to my smoothie. Well, they were out of white chocolate, no big deal, I went without it. Sat down and waited for my wrap. When my wrap came, it was completely whole, not cut in half like it is at every other tropical smoothie I've ever been to, again, not a big deal, just annoying. So I asked the girl to cut it in half for me. Keep in mind, I had to open and close the door to make the entrance bell ring to get their attention because they were already all sitting in the back playing on their phones when I came up to the counter. So then, I took one bite of my wrap and knew that something was wrong. I thought maybe there wasn't enough sauce on it, so I asked for a side of jerk sauce and waited. The girl starts looking everywhere for the sauce, can't find it. She had to go in the back to get it out. Well, I'm looking into the kitchen, just waiting on my sauce and another girl at the counter rudely interrupts the customer that is already placing her order at the register and asks me rudely, "Do you need something?" I was flabbergasted. So I just said "just waiting on a side of sauce" and she rolled her eyes at me. So I get my sauce, put it on one bite of my wrap, take a few more bites and all I taste is peanuts. Come to find out, they put Thai peanut sauce on my wrap. Then, I look a bit closer and it was missing the pineapple salsa as well. If I had a peanut allergy, it would have been a HUGE problem, but I don't, so I politely went up to the counter and asked if they could remake it with the correct sauce and they did. But again, they did not cut the wrap in half. So, again, I had to ask them to cut it in half. As I'm waiting, others are coming in to order, asking for generic smoothies and they are out of almost everything the customers were asking for. Never again. Hire some new employees. read more

Tropical Smoothie Cafe - Wrap was made with the wrong sauce, not cut in half and missing ingredients - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

Order made incorrectly.....yet again! Ordered two Hummus Veggie salad bowls. Made with iceberg shredded lettuce (no kale or spinach), no beans, no pickled red onions, no avocado. So disappointed, every time we go the mess the order up, make it half hearted. We wait 4-6 months and go back to try again because this location is the closest to our house. Who's at fault here, is the owner/manager not ordering the correct items to fulfill the menu or do these employees not care to make the orders correctly.....both! read more

Tropical Smoothie Cafe - $7 "Hummus Veggie Bowl" - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

I frequently visit my local tropical smoothie cafe and while on a road trip I just so happened to stumble upon this location. There were no other customers in the store so the guy that rung me up was super friendly and we chit chatted about my 10 hour drive that I was about half way through. He even gave me a discount for taking the time to stop in rather that get something quick at the wawa across the parking lot. My Bahama Mama smoothie was consistent with the quality I'm used to back home. I don't typically get anything but a smoothie but I grabbed a flatbread sandwich and it hit the spot, no complaints! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

Placed our orders online for a lunch combo with a wrap and a smoothie, got there to pick them up and the sign on the door said NO SMOOTHIES. They ran out of about every type of fruit and couldn't make a single smoothie for the rest of the day. I figured they were probably able to make ours or surely someone would have contacted us when we submitted and paid for our orders online. The two girls working looked dumbfounded when i walked in, asked if i ordered a smoothie, looked around awhile and then discussed amongst themselves how to issue me a refund without ever saying so much as sorry for the inconvenience or even looking up at me. My wrap was also prepared very sloppy and messy, i was embarrassed i recommended this place to my coworker. read more

Tropical Smoothie Cafe - Jamaican Jerk Chicken Wrap, how it looked as soon as i opened it. - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

Short .... because this place doesn't deserve my time but I want to make others aware! Do not go to this location!!! I literally walked in and was stared at by the two kids behind the counter and one of their friends that came to get a free smoothie. No, "Hi, how are you?" ... like huh? Then when I said "Hi" they didn't even say hello back. Really, Tropical Smoothie, these are the types of children you employ? Fire them! If you can't even greet a customer, you do not deserve a job, take your butt home. The experience was awkward. And when I got my sandwich and smoothie, they both tasted horrible. Poorly made and messy. Just "no" ... do not come here. Head to another location or try a Smoothie King. This location was not worth the 10 dollars spent with the side of stare down. It's called Customer Service 101 youngins, learn about it. Favs: Walking out the door. Would Change: Everything! read more

NEVER AGAIN. Downloaded the app thinking it would be easier to order and pick up during our lunch break. Worse experience ever - the order was incomplete the girls literally just argued with my husband over the fact that it was missing the smoothies just repetitively saying it wasn't apart of the order until I went in and SHOWED the order slip attached to this review where you can CLEARLY see it. No apology. Just instead came back 3xs to ask the same question of what kinds of smoothies again because they were too busy discussing whether or not they were going to get a bonus. The girl making the smoothies took off her mask while making them cause you can CLEARLY SEE THROUGH THE WINDOW and then puts it back on to give us the smoothies which not sure if they understand defeats the purpose pointless to argue with this location anymore because now it's to the point where we're almost late for work. We ended up throwing away the smoothies that also ended up with long hair in it. Seven months pregnant and this has made me want to vomit more than the baby. Even after all this our order wasn't even made or completed correctly. Seriously stay away from FXBG tropical smoothie on RT 17 by Wawa until the owner decided to higher people who actually pay attention more to what they're doing than "if they're getting their bonus anyways." read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

I got a fine tasting smoothie here. Located in a small shopping center convenient to I-95 for those long distance drivers. Less seating than you would normally find in a TSC so be careful if coming at peak times and expecting to eat in. read more

Tropical Smoothie Cafe - Tropical Smoothie Cafe in Fredericksburg, VA - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

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I didn't know how good tropical smoothie could be until I went to another location. Here the cashier never knows the menu, half the time my order is made wrong or it's not hot (and they're the ones annoyed at me for it), and twice now I've seen the people making the food using their phones at the same time. read more

On May 19, 2020 I placed an online order for two smoothies at this location. When I arrived I experienced the worst customer service ever! One, no one greeted me nor acknowledged my presence. Two, The smoothies appeared to be less than full, as they normally are. When I inquired to have the smoothies topped off, I received teeth sucking with an attitude. I requested to speak with the store manager, Kylie, only to receive the same type of attitude. I was taken aback because as a store manager, Kylie, you are suppose to set an example for your employees. I proceeded to ask for the store owner's information because at this point I no longer wanted my smoothies. Kylie tried to ignore my request until another employee directed her to where the store owner's information was placed. I was given his card and tried to contact him. (The store owner's name is Curtis Williams). I noticed that Kylie was able to reach him but I had no success until about 20mins later. Mr. Williams response was very nonchalant, as I explained to him of what had occurred. So I took my complaint to corporate. Matter resolved!!! Also, with this pandemic you would think the store would have safety measures in place. Not one employee wore a mask, not safe distancing outline as you see other places! So much for caring about your community! Overall My experience at this location was terrible! read more

The teens that work here clearly do not know the importance of professionalism. Was walking up to the store and all the lights were off besides the kitchen at 8pm, no open sign, no cafe lights, and no one in sight, yet their sign said open until 9pm. After saying hello a couple times we were greeted by eye rolls and impatience while we were deciding what we wanted to get. We shrugged it off and didn't think too much of it. We told them they should turn some lights on to make it aware they're open and the girl who took our order had said, "Oh wow, the lights are off? I had no idea! I guess we forgot to turn them on." From previous trips here though, even in the middle of the day, cafe lights are on, and the open sign is lit as well, but no big deal. We ordered and my friend had asked for no tomatoes on both of his sandwiches, and when our order was brought over to us, he looked in to double check and only one had tomatoes. So he went up to the counter, waited a couple minutes to get service and another girl had come from the back and asked rudely what was wrong. He told her, and she walked away to the back and yelled, "(Anna or Brittney, can't remember the name) get your bitch ass out here!" Seriously? The level of unprofessionalism was ridiculous. When the girl who took our order came out, she rudely asked what was wrong, and so he had told her. She had then grabbed the sandwich, sighed and then threw it away aggressively. When she was done making it she walked out and threw it on the counter and went back to her coworker and started complaining. I don't usually write yelp reviews, but this one was needed. We get it, accidents and mistakes happen, but you chose how you react. Cursing up a storm and acting like we were the biggest inconvenience to come into your store is not how you react. So with all that being said, hope you guys do something so this doesn't happen again, reconsider your staff and make a change, because they're going to drive your customers away. read more

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The employees do not seem to like their job. Everyone was frowning. They were out of ingredients, making my smoothie taste off. I ordered a turkey bacon ranch that they made without bacon?! Terrible customer service. Terrible food. This location shames all other TSC. read more

Every single time I go here my order is wrong. Some of the employees are very sweet and apologize for the issue, which is the only reason its not 1 star. However, other employees can be heard complaining about customers in front of us. At one point several months ago, I had ordered the substitute vegetarian chicken and the employee went back to make the food and said to another that the hate vegans?? Fix this place please. read more

I clearly should have read the reviews before coming to this location. I order Detox Island Green smoothies all the time from other locations. There's no juice added and it's sweetened with the fruit and ginger making it the only smoothly I can have. After picking up the smoothies and tasting it, it was clear that it was way to sweet and no ginger. I called the location. The woman who answered was very unfriendly. She explained to me she made the smoothie herself and there was no sugar, and that it was probably the pineapple juice. I get this exact smoothie all the time, and it never tastes like this. The only only time it did another location had made me the Island Green (not Detox) by myself and quickly rectified the situation. read more

How do I give them ZERO stars? When I walked in all the employees were hanging out in the back and no one came out to the front for at least over 5 minutes. It wasn't until I used my phone to call the store when they finally came out from the back. Mind you the girl picked up the phone and when I didn't speak right away she hung up and walked back to the back. WHAT? I called AGAIN and finally when she walked to the phone she saw me standing there. Never mind all that- look at how my "quesadilla" was given to me. Man what a sh*th0le. read more

Tropical Smoothie Cafe - This mess was how my "quesadilla" was given to me - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

Nice folks but they got my order wrong twice while sitting there waiting. No a lot of people in front of us.

i absolutely love this tropical smoothie. theyve never disappointed me and have always had the best food and smoothies. my first choice will always be this specific store because of how well they prepare their food and always have orders made on time. the workers take their job seriously and work hard during lunch/dinner rushes. thank you to this store for being one of the best!! read more

We stop in here on occasion when driving through and in the mood for a smoothie. The location is right off of Rt17 and I95, so it's easy to get to as we drive home. The staff is friendly and the menu has nice, creative items on it. The restaurant is clean. We haven't been since they had the bad press about hepatitis though. read more

Meh. They've removed a lot of wiches from the 'nu, so in my op, you need not go here unless you only want a smoothie. I've heard they're pretty good, never had one, not a smoothie guy. Great service though, friendly people. read more

Tropical Smoothie Cafe - Decor - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

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No whey, chia, salsa reg or verde, tomato, carrots, or apples. Seems a recurring theme with this place out of ingredients. Used my app only to arrive and find multiple ingredients from my smoothie not available. Scratching this TSC off my list of stops. read more

I have been to several fast casual smoothie type locations across Northern Virginia and this is hands down one of the most proficient and professional locations I have been to. Their service is quick and their staff is extremely friendly. The smoothies are excellent and anytime I have a friend/relative in town, we are sure to stop in for a healthy beverage. read more

Tropical Smoothie Cafe - The view from their seated area. - Juice Bars & Smoothies Near Me - Fredericksburg, Virginia

The customer service was very poor the workers are not very nice. Don't go to this location at all . Go to the one in Central Park better customer service. They don't open up on time in the morning at all always open late. They don't smile here at all they aren't friendly. read more

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Came in on a Saturday afternoon with my wife and kids. Took over 45 minutes to get our food and smoothies. During this time, 3 customers cancelled their orders and asked for a refund because it was taking so long. As customers poured in, the shop started filling up since food/smoothies were not coming out of the kitchen. They were out of multiple smoothie ingredients and also ran out of full size smoothie cups so we got 2 kids cups per smoothie. Food tasted fine when it finally came out. Service and management need a serious overhaul. read more

One star isn't even low enough. I placed an online order on Sunday morning and when I arrived to pick it up the store was still closed. My refund still hasn't posted (God forbid I was broke and needed that cash) and I had to call corporate to get it. One would think they owner would have been proactive in making the situation right when he realized the store was opened late and an online order wasn't picked up as a result. Most stores would offer some sort of credit (sorry for wasting your time/gas) to retain a customer as opposed to losing business. When I spoke with the owner he made excuses (people are human and someone forgot their key). Excuses don't keep a business running. Do yourself a favor and go to Panera or even Wawa next door. read more

Tasty smoothies. I ordered the ultimate club with the kale apple slaw. The sandwich was very good. The slaw was amazing. My only complaint about the place is that it took a while to prepare the food. There was one person before us and she just ordered a smoothie. It still took a fairly long time to get our food out. But overall worth trying. read more

This store is NEVER open on time. It's supposed to be open at 7:00 am. I'll wait outside for 30 minutes and still no one is at the store. I'm not one to leave bad reviews but this is an ongoing issue and an issue MANY people have experienced. Absolutely ridiculous!!!!!! read more

I have visited this location several times and I'm finally writing a review because enough is enough. Walked in and all 3 young employees were hanging out in the back on their phones. After a few minutes we were finally greeted, no big deal as it gave us time to figure out our order. I ordered the island detox and my husband ordered a wrap. A couple minutes passed after placing our order and Paige returned starting "oh, they just told me that we are out of spinach and kale" and she kind of chuckled. No big deal, i ordered something different. I received my smoothie and we continued waiting for my husbands wrap. SEVERAL minutes passed, two more customers entered and their orders were taken. Paige returns to the counter after placing my husbands wrap ONTOP of the microwave, removes ONE GLOVE, takes a customers order, and proceeds to handle cash with both hands, one gloved and the other ungloved. She returns to retrieve my husbands food with the same glove she just handled cash with I tried to stop her but she had her dirty gloves all over my husbands wrap before i got to her. I requested that she remake the wrap and she tried to defend her use of the dirty gloves saying "i took one glove off." While her statement was correct, she still handled the cash with both hands. Time for some new employees and food safety training. read more

The customer service was awful. I was greeted with a "hey" like she didn't want to help me. She had earbuds in her ears while she talked to me. She was just extremely unwelcoming and the whole team was in the back talking loudly about throwing up. I will not be coming back to this location. read more

They dont sell bowls. They sell salads with a tablespoon of rice and half an ounce of chicken. Lol.

The food was good and I love the smoothies. But the girls could've been a little more helpful and to at least see that j was sounding there for a good few minutes after me and the kids found what we wanted. There was only 2 workers so I understand that part, but still a hello we will be right with you would've been nice. Also my son wanted a regular drink not a smoothie but the machine was broke so one girl went over to the subway next door and got his fountain drink from there, lol. Then my kids wanted the chips with there meals so I had to turn around and ask for them cause the girls never gave them to me. Good food but again the staff wasn't on their A game tonight. read more

I love tropical smoothie. The food and smoothies are amazing! But the rt 17 in Fredericksburg, VA is notorious for opening late at least 50% of the time. Just this week I went yesterday to buy some for me and my coworkers and no one was there. Today I tried again. The sign said open but all the light were out and the door locked. I get that in the grand scheme of things my money isn't going to make or break your business, but it is frustrating. And after venting about it to coworkers, it apparently happens at several locations. read more

Nice little place to have lunch! This is a typical TSC (a bit smaller than their typical size) with typical TSC offerings. Smoothies are well made and delicious. Sandwiches, flatbreads, and salads are freshly made and healthy. Staff is nice as is the owner often working behind the counter or in the kitchen. All in all a nice place to have lunch. read more

This is the worst tropical smoothie I've ever been to! Even after all the things I've heard about this location; even it being shut down by the health department I still decided to spend my money at this location! First off they are always out of something! Weather it be cups (they were out of for months), straws (Using Wawa straws), Fruit, Chicken, or anything else that is a necessity for the store to be ran properly. Today I visited and my smoothie (Kiwi Quencher) was beyond watery. I tasted it and it tasted like a bahama mama (Im guessing they were out of the right ingredients). This store is ran very unprofessional and in my opinion needs to be shut down by corporate. read more

Absolute worst experience today. Store had no veggie chicken, no pineapples, no cookies, no apples for slaw & no freakin paper to even give me a receipt! They should've just closed until the delivery truck came. And the kicker...my pineapple-less smoothie tasted like mushy slush. SUPER disappointed read more