Ordered for pickup, and the staff was off putting to say the least. No greeting, and when I asked about my order I was just pointed towards a shelf next to the cash wrap. There was also a man that appeared to be asleep at one of the tables. My sandwich was cold, the smoothie wasn't blended very well, but taste wise everything was fine. I usually love this chain, but this location was not it read more

Service is blah. Ordered two smoothies and a wrap, and within 3 minutes they managed to not only forget about them but had three different people come up and ask what we were getting. After that, it took another 10 minutes to make a smoothie. read more

It was multiple pieces of hair in my fkn smoothie with the follicle attached. I'm completely disgusted. No telling how many I actually swallowed. Smh. Also when I visited I left a bad review because the customer service was horrible. I was never greeted not even asked what I would like. Just a stared at until I placed my order. I never liked this location but this is the final straw I will never visit again. Just overall horrible. read more

oh my god where do i even start.... soon as you walk in, the boy in the front just stares you down, doesnt smile or anything even if YOU greet them first. He cant seem to take down orders at all. I asked for a buffalo chicken wrap with a side of ceasar and ranch dressing. Ok. Cool. Waited about twenty minutes for a wrap. It comes out finally and he hands me a side of ceasar and buffalo sauce. I said i got the ranch and ceasar, he says NOTHING back. Just blankely stares at me. And im just like ....??? so i repeat even slower to him..... side. of. ranch. and. ceasar. My patience was growing thin from the start of the greeting (dont mess with pregnant hungry women). Finally got shit straightened out and opened up my wrap to eat it in the car, and holy shit.... THE CHICKEN WAS TOUGH. HARD. AND TASTED OLD. I worked at Tropical Smoothie in VA for 5 years and my boss would have killed me if i served this "top of the bin from the previous day" to a customer. I was so mad. I pulled a Karen and called corp. I am not paying $11 and waiting 20 for a nasty ass chicken wrap and shitty service. I will 100% be driving to a farther location for what i am used to from tropical smoothie . I will say that I wish the girl that was in the back waited on me because she was super nice on the phone when I called & asked if they were open because they didn't have the open sign on. Also the customer service lady was SO nice and helped me out alot, understood that when you are pregnant and hungry theres no stopping you from being upset about shit like this. I HIGHLY RECOMMEND the tropical smoothie in Phoenix by CVS. tastes 10000x better than this shithole. read more

I waited 45 minutes for my smoothies it's literally ridiculous and when I went to finally say something after 45 minutes everyone has an attitude no one could give me a refund and to top it off the wait wasn't even worth it my drinks were disgusting I will never be visiting this location again it's probably one of the worst experiences I've ever had. read more

Not much to say, left without ordering or eating. I used to go to one off of bell rd near arrowhead mall and loved it. Have been to a few in Florida as well and had a good experience. I just got done at the gym and thought a smoothie and a jerk chicken wrap would sound amazing. We stopped by and saw a sign in the door, free smoothie if you wear flip flops on June 16th... oops, someone forgot to change the sign, oh well. Open the door and BAM the stench of 1000 rotting souls leaves the door. But seriously, it was like they have used to same mop head for 6 years and never thought to change it after it got that rotting mop/food smell. It was so nasty and over powering that we opened the door, took a step in did a 180 and walked back out into the fresh Phoenix air... if anyone in their Corporate or management reads this, someone needs to go and look into that, it was nasty. read more

All the smoothies are watered down horribly! I've tried 3 diff times a new one each time and each time a disappointment. Food is mediocre at best! Definitely go to Jamba or one stop... don't recommend really wish I could get a refund also no one mentioned bacon in the avocado grilled cheese so that was a waste can't even eat it. read more

Tropical Smoothie Cafe - AVOCADO GRILLED CHEESE - Juice Bars & Smoothies Near Me - Goodyear, Arizona

The district manager and owner are not professionally cleaning their store after an employee tested positive they expect the workers to come in if they are not having symptoms and are supposed to work during their quarantine time read more

Ok. I am hooked on this place. First I was like WHAT? Eat at a smoothie place. They serve FOOD? The flatbreads looked so good. I ordered the chicken pesto flatbread. The flatbread is soft and grilled to be slight crispy at the edges. And chicken, parmesan cheese, and pesto was super flavorful. I had to get it again the next week. he he he... I got the Hawaiian Breeze smoothie the first time. SO GOOD. I had to try other flavors... This time I got the Kiwi Quencher smoothie. YUM. Keep in mind the smoothies are lowfat! read more

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THIS PLACE HAS HORRRIBLE SERVICE!! My husband waited a total of almost 40 mins for a sandwich!!! When my husband asked after patiently waiting for 20mins, they said they already made it but "lost it"... wtf? Okay so they said theyll remake it again and it took them a looong time to make a caprese??? Really? A manager needs to be present at all times since employees seem to not be capable of running this place on their own. read more

Just about saved my life So I got the norovirus and was having problems keeping anything down. No jello or bullion or ginger ale would stay inside for more than a few minutes. Dehydrated and cramping, my wife bought me a Mango Magic from Tropical Smoothie Cafe with the thought that the cold and natural juices would help. I nursed on the smoothie for the next five hours. It stayed down and I started to emerge from the throes of what felt like a certain painful, wasting death. After losing about eight pounds in two days, I had two Mango Magics a day the next two days as I recovered fluids and electrolytes. Kidding aside, the smoothies are tasty and don't have the artificial flavoring taste that other places do. I'm grateful we found them and will stick with them for an occasional meal or snack. read more

I've been craving this place ever since I tried it for the first time last month!! My food was delicious and sunset smoothie off the hook!!

To be honest I LOVE their smoothies but this is the second time I ordered a breakfast wrap both times I ordered I they had WAY TO MUCH SALT!!! having high blood pressure this is not a good thing. I can't even get past the first bite! I called the store and was told that the eggs are pre-made and there is nothing they can do about it. The counter person I talked to was nice and offered to remake it but what good would that do since the eggs are pre-made. I ordered this through ubereats and of course they were no help so I'm stuck with paying for a meal that could possible kill me if I ate it. read more

I rated this restaurant with a 2 Star because on more than one occasion, they have caused problems with my order. The other reason is because you can never get anyone on the phone after a certain hour because they turn off the ringer, I know this because I placed a curbside order they delivered the order to my car but a food item was missing so I phoned to make them aware and the phone just ranged with no answer. I walked into the store with the phone ringing and clearly the ringer was off! I approached the counter and asked for a manager and was told that there wasn't one. Needless to say I had to wait again for them to get the rest of my order to me! Extremely poor customer service and bad business when you can't even get someone on the phone . read more

Horrible service. Next in line and lady asked what we wanted. First thing I asked was What's your best seller. She awkwardly turns around goes straight to another staff member without even saying anything to us w/ an ugly look on her face whispers something. That new staff members comes to the front instead and says How can i help you? WTF just happened?!?! Lmao tropical smoothie supervisor or owner There needs to be some re training or new staff members soon. Definitely loosing my service if this shit keeps happening. Rude, not welcoming and shitty costumer service Have a great night read more

The banana chai smoothie with peach is bomb!!! The only complaint I have with this place is that they take forever sometimes, even when it's not that packed...... That was my last review and I still love the smoothie and all of their food but I will not ever come back. The service is absolutely horrible!!! None of the employees care about their job and are not friendly at all. I stood at the register for 5 min waiting to order when there were 4 Employees behind the counter and 2 of them were standing in the back talking!!! They looked directly at me and saw me waiting. There was 2 People waiting at tables for their smoothies and it wasn't busy at all but with as long as it takes you would think you're ordering 20 smoothies!!! This business will not last if they don't train their employees betted and have better customer service. I am done with this place! read more

This location is horrible. The windows are filthy and covered in fingerprints. It immediately made me reconsider walking into to this place. The staff have no idea what's going on and it seems like no one is in charge. I recently had an issue with an online order and no one could help me or even tell me when the manager would come in. I've called several times and yet no one knows what I'm talking about. I've contacted the online email since there is no phone number for customer service, but have yet to receive a response after 2 weeks. So disappointed Tropical Smoothie! read more

I went into this location not long ago and was very disappointed! There were two younger kids working. I walked up to the cashier and asked if they sold gift cards. The younger man asked me "I'm sorry what was that?" 2 times, until he then took off his AirPods to hear me correctly. I didn't know whether to laugh or get angry that he felt it was ok to have his AirPods on while attending to a customer. He then proceeded to tell me "he didn't know" if gifts cards were sold. I stood there for a few seconds in silence thinking about what I said next without seeming frustrated. So I asked if there was anyone else he could ask. He proceeded to ask the other girl and she said they didn't not have gift cards. If they did not have gifts cards, I get it, but the interaction that I experienced up until this point was unreal. I called the location when I got home and asked for the manager's names then left a message. I never received a phone call back. Follow through is so important in customer service. Needless to say, it takes one interaction like this, to not want to go back there. And I am still not confident that gifts cards are even available at this location, that's how much uncertainty I received from the staff working this night. read more

I always come here after I work out at the gym. I usually order the peanut butter cup smoothie and it's delicious! I love love love peanut butter It was my first time ordering the buffalo chicken wrap. Which was really good! The customer service is wonderful tho, the girls are really sweet. I left my wallet here once and called.. they kept it safe for me! This place loses one star because it has a musty humid smell every time I enter the doors. I came here last night and it just seems like they don't really clean this place really well. The floor doesn't seem to be mopped or swept. Other than that I love it here! read more

Tropical Smoothie Cafe - Buffalo Chicken Wrap & Peanut Butter Cup - Juice Bars & Smoothies Near Me - Goodyear, Arizona

They are worst, HORRIBLE SERVICE. This place definitely hires staff with no people skills. To bad because it used to not be this way, might as well just go anywhere else for a smoothie where theres no negative attitude, and faster service and in addition they just leave the food next to the register un attended, when they clearly know you just placed the order in person, then other people go thinking is there order and touch the bag, such a good think to do especially now with the coivid-19 pandemic. So disappointed of this place. read more

So disappointed. Found a piece of styrofoam inside of my smoothie that was not from my cup. Totally grossed out, on top of that the paradise smoothie was supposed to be banana, strawberries, and pineapple but taste like a rotten banana on ice. Poorly done will not be back read more

Tropical Smoothie Cafe - Styrofoam - Juice Bars & Smoothies Near Me - Goodyear, Arizona

This review is only in regard to the opening crew. I visit Tropical Smoothie @ 7:00AM a few times a week. The opening crew are great representatives of what customer service should be. They are polite, pleasant, and remember me and my order. The smoothie tastes the same every time and the one time they were out of an ingredient that my smoothie uses they offered me an alternative that also tasted great. Talking to the two of them has further shown me that they care about consistent quality and customer experience. read more

Wish I could've left 0 stars. We waited so long for our smoothies 20+ mins. Just not worth it, waste of time. Update after waiting twenty plus mins, the smoothie girl comes out and says the yogurt that we need to make your smoothie is frozen. Would you like me to make it without it? I said no thanks this whole experience has been awful I'm just gonna leave. By this time the place is full of unhappy customers that have been waiting for ever. I will never go back. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Goodyear, Arizona

I ordered a sunrise sunset smoothie and my smoothie had pieces of plastic in it and I called them three times and there was no response. read more

Tropical Smoothie Cafe - Can you see the plastic piece in my smoothie! - Juice Bars & Smoothies Near Me - Goodyear, Arizona

I visited this location today 11/27/2019 at around 6:15 pm and as much as I wanted to love it due to the fact that it's so close to my home I left with a terrible impression of TSC. To begin, the staff were barely sociable and provided no customer service whatsoever. You would think they were flustered because they were so busy or something but my wife and I were the only 2 people inside for the entire 30 mins we were there. The boy who took my order was so timid and soft spoken I had to ask him to repeat what he was asking me multiple times. We planned to dine in as we wanted to enjoy our meal sitting down at a table instead of having to hassle with it in our car but we were not even asked if our order was to go. They bagged it up and dropped it off at our table, no biggie we took it out of the bag and sat down anyway. While we ate we could see most of the staff sitting on the counters with their eyes glued to their cell phones, especially the two gentlemen wearing doo rags. It honestly made me feel as if they were overstaffed as there were 5 to 6 people working in the back. They seemed disgruntled and bored out of their mind. I think the location would benefit from reducing labor costs if they're just paying people to sit around and play on their phones. I was also wondering why this location didn't seem to use uniforms as all of the other locations I have visited had their staff in uniform. I will definitely never return to this location. I gave a 2 star review due to the fact that the food was actually pretty decent. Corporate may need to stop by and evaluate this location because it's a pathetic example of what a Tropical Smoothie Cafe is supposed to be. I can say this because I've been to plenty other locations and haven't ever encountered something like this... read more

The manager does not tie her hair up, wear gloves, or wash her hands when she's in the kitchen. I had her hair in my smoothie and I know it was hers since it was that red color that no one else had. Very dirty and gross. DO NOT EAT HERE! read more

Have only been here a couple of times because the smoothies are good but their customer services is horrible. Nobody acknowledges you when your at the counter and then when they do they are kind of off putting. Also something that bothers me is just that everyone handling the smoothies isn't wearing gloves, comes to cash people out and touches money then goes back to working. Just a weird location that seems unorganized. read more

Definitely the worst I have ever visited and without extremely slow, they need to have better customer service. And to the owner or manager please hire more staff so they can deliver orders on time. read more

Good smoothie but most likely won't come back here. They don't hire enough staff the 3rd time now that I've been here I've had to wait a really long time for a smoothie. Looked like everyone around me was upset and waiting for a long time as well. Suggestion: hire more staff, lose less customers. read more

I wish I could give 0 stars. This place has gone extremely downhill. It's peak was 2015-2017 and after that went down hill. I stopped coming here and went to Robeks. Sadly Robeks was closed so I thought I'd give tropical smoothie a shot. Terrible mistake paying $8 (price of a whole meal) for a watered down tasteless smoothie is not worth it. I had them remake and they did but it tasted the exact same so I think tropical smoothie changed recipes to save on fruit sourcing? It's terrible Please just shut it down and give up. Go to Robeks if you're looking for a smoothie you can actually taste. Tropical smoothie revise the recipes or get quality ingredients. If you want us to pay inflated prices source great tasting ingredients so it's worth it. At this point I feel cheated. Never coming here again. I wish these high schoolers found a job they actually like :/ good luck to the employees. read more

This location is horrible! I do not recommend at all!! Their staff is also super rude!! They do not care one but about service. I got a blimey limey and it wasn't even the correct color. All you could taste was ice... they are putting way to much ice and not enough fruit. From someone who has friend to have worked there, I know how they are supposed to be made. read more

Amazing smoothies. Very fast. Had the grilled cheese it was ok. The only thing I recommend is that they need to clean their high chairs. They were really dirty. read more

Whoever says the food is good must like microwaved chicken? I googled wraps after I moved to Goodyear. Now I am used to a local place where I'm from that has hands down the best wraps you've ever eaten (check out La Parilla in Bozeman MT it you're ever there). Well this place came up so I tried it out. Yuck! My husband did have a smoothie and liked it but of course they're pricey (like most smoothie places) All in all, I would stop in again for a smoothie but I'll look elsewhere for food. read more

The best drinks...so very yummy and refreshing no sure about the food but the drinks are to die for here n Az

Best Smoothies!!! Perfectly Blended and Sweetened just right!!! Very nice staff and fast service too!!! Thank you guys for keeping us cool in such hot weather!!! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Goodyear, Arizona

Bad service. No smile. I ordered one drink. He asked me twice if that's all. Toi get a 15% discount on yelp but he only gave me 10%. He also didn't say thank you. read more

I hate this location ): my orders always messed up. Food never melted cheese all the way. They give u two bites of corn in your side. It's just bad. The surprise location is awesome never have any complaints and I love tropical smoothie but this location just doesn't do a good job read more

Never coming here again!! Had a piece of metal in my smoothie!! Use to come here often but finding a piece of metal in my smoothie and almost swallowing made me rethink about this place. They found out it was one of their blenders that was barely working. That tells me that they are not thoroughly checking equipment. read more

Tropical Smoothie Cafe - Never coming here again!! Had a piece of metal in my smoothie!! - Juice Bars & Smoothies Near Me - Goodyear, Arizona

It's been a few years since I've come to tropical smoothie and unfortunately I remember why I do not like coming here. The service is absolutely terrible. I arrived Saturday at about 1:50 in the afternoon, I was the first person to place an order for a small kids smoothie and one adult smoothie. I waited 20 minutes due to the cashier who was alone. She would start to make the drinks and then another customer would walk in and instead of finishing what she was in the middle of doing she would stop and go take another order and go back to start my order and this cycle repeated about four times. Eventually her orders piled up at that point I asked for the status on my drinks. She said they were in the process of being made so I asked for a refund as I simply lost patience at that moment and decided go to Robeks. Also the place smells pretty bad which I give credit to the fruit but the place is also very dirty in the lobby area as well as in the back where they are preparing the menu items, it just grossed me out. I have made contact through their website and provided this information, we will see if something comes out of it. But honestly, I wouldn't drink a smoothie from here anyway. read more

I don't know if she's a manager or what, but the woman with black hair and some tattoos is a real bitch to her staff. There's only one girl in the back making smoothies during a busy morning and the manager woman starts berating her in front of customers. We left before we even ordered. I don't know her name as she wasn't wearing a tag, but in the 3 minutes I was there she had already yelled at this poor girl three times for not bringing the drinks to the customer and instead calling out the order at the counter. Keep in mind this girl had 25+ orders and she's the only one working the back. I feel for her. The manager woman is a total bitch and should have been fired on the spot for her treatment of staff, let alone in front of many customers. UPDATE: She's not a manager, her name is Lizzie and she was incredibly rude on the phone. Not surprised. read more