I realized I previously reviewed the wrong location, so here's an updated review after coming to this location consistently for almost two months. It's close to my job, and I try to choose healthier options when eating out, which is why I keep coming to Tropical Smoothie Cafe. BUT unfortunately, the customer service here has been consistently disappointing. There's really no other way to put it. Most times when I walk in, I'm not greeted at all. It often feels like the staff doesn't want to be there, which makes the experience uncomfortable. One of the last times I came in, I thought there was a glimmer of hope. Karzina took my order, and from start to finish, she provided the best customer service I've experienced at this location... ever! Friendly, attentive, and professional. That interaction stood out because it's not the norm here. My first visit, I ordered through the app and requested extra buffalo sauce on the side for my wrap. When I asked for it, I was met with a "nice nasty" response: "We put the extra on the wrap. It's usually $0.50 for extra sauce, but I'll give it to you this time." Today's visit (4/30/26) was even more frustrating. I ordered my usual: a buffalo chicken wrap and a chia banana booster smoothie. When I walked in, the employee continued cleaning the refrigerators and didn't acknowledge me until she finished. I had to ask again for my buffalo sauce, and again, I was met with a bit of attitude. I got back to work, drank my smoothie, and saved my wrap for dinner... only to find out I had been given the wrong order entirely. I tried calling the store, but the number was not in service, so there was no way to resolve the issue. At this point, I'm honestly not sure why I keep coming back when the service continues to be this poor. It seems like a management issue, because the overall tone and consistency of the staff reflect that something isn't being addressed. This location has potential, but the customer experience needs serious improvement. Previous review to wrong store : This was my first time visiting this location. I placed an online order for pickup. When I walked in, there was no greeting, but I could tell I was noticed. I grabbed my order and headed out. Once I got to my car, I checked the bag and realized I had paid extra for a side sauce that wasn't included. I went back inside to let the lady at the counter know. She did get the sauce for me, but her response came across a bit "nice nasty." She said, "When you ask for extra, we put it on the sandwich. But I'll go get it..." It may sound fine written out, but the tone and body language made it feel like I was bothering her for something I had actually paid for. When I got back to work and opened my bag again, I also noticed the napkins were balled up and tossed in the bag. It just didn't feel like the order was prepared with much care. Maybe it's just me being observant, but those little details stand out when you're paying for service. read more

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Back in the day, TSC was THEE spot for smoothies. Even when other smoothie shops popped up, you could not touch TSC's smoothie concoctions with it's taste from using real actual fruits and the protein/vitamin additives. Location didn't matter since every single one put out a 10/10 product. Now, it depends what TSC location you frequent. This place is hit or miss. I've had some days where my smoothie is the way it should be (smooth, easy to sip, clear flavors); then other days where it's too runny or ice isn't broken up enough leading to delayed/trapped sips. Fortunately they do not lack in flavor with my favorites such as the peanut butter, mocha madness, and blueberry bliss. As for the wraps/sandwiches, they are quite filling. And breakfast is served all day. Sadly no more breakfast sandwich (not sure why TSC discontinued it). Bring it back! Usually when I come here it's always empty as this spot is more of either takeout or doordash. But there is seating if you want to plop down and enjoy your smoothie properly. No issues with customer service despite what other reviews might say. read more

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What a find! I had heard of TSC before, but this was my first time visiting. Ya girl needed a healthy breakfast on this hectic Saturday! Construction near the Cafe was a bit intense this day, but they had a few reserved spots directly in front. I opted for the green detox smoothie and one of the breakfast wraps. Love that they serve breakfast all day! The food was delicious and the smoothie was bigger than I expected. Service was only okay. read more

I did a pick up order which is the best thing to do at this location. There was only one worker and it looked like she was slammed with making orders. I was the only person in the business and was not spoken to. Other people came and left because they were not acknowledged when they walked in the door to place their order. I patiently waited and watched the young lady preparing my food in silence. Once she was finishing up another worker popped up and started assisting customers. The lady slides the smoothie (I already grabbed my sandwich) and says you're welcome. Luckily everything tasted as it was suppose too. They need more workers so that they can provide better customer service. read more

A managers responsibility should be to send employees home when they are sick -- especially at a food establishment. As my smoothie was being made, the said employee sneezed while pouring my smoothie - ran away to sneeze more - but then didn't wash their hands and returned to making my smoothie. Another employee just stood there and watched. Walked out and tossed them in the trash, wasn't worth arguing with them just a huge turn off from wanting to enjoy what I ordered. read more

I visited the Tropical Smoothie Café on 34th with my 2.5-year-old son. After ordering food and a smoothie, I attempted to take him to the restroom. The women's restroom was marked "employees only." When I asked an employee for access, I was told the manager does not allow customers to use it because of a previous incident involving another family. Instead, I was directed to the men's restroom. Upon entering, I discovered the light did not work, leaving the restroom completely dark. When I brought this to the staff's attention, another employee, very rudely, told me to use the flashlight on my phone. I was very surprised and disappointed by this response, especially as a paying customer with a young child. When I pressed further about restroom access, I was told that "no one else has had a problem with it." I have frequented this location with my son many times, but this was the first time I needed to take him to the restroom. Unfortunately, this experience was unacceptable, and I do not plan to return. I am shocked a family-oriented business in our neighborhood would operate this way. Do better, manager and ownership. Just a reminder your employees are a reflection of you. read more

Slow service. Extremely processed ingredients, "fake healthy". Will not be back. There are definitely better alternatives

THEY DO NOT HAVE THE PLANT BASED PROTEIN which was my ONLY reason for coming here. I got a smoothie since I drove out of my fucking way JUST for that but today will be my last day EVER coming. The girls here said they "she" doesn't order it because it isn't requested and only me and some other guy ask. So don't waste your time folks...they don't have vegan, vegetarian, plant based meat options read more

Ordered a quesadilla and smoothie and received a flatbread with eggs on it, which I can't eat. Tried to call this location multiple times with no answer or option to leave a message. Won't be going back. read more

Customer service is non existent. Walk into the place and you will leave feeling miserable. I always get ignored. Three times in a row I've come to pick up my order and NO ONE greets you. You literally have to wait forever to get any type of acknowledgment. I once waited almost 10 minutes while 3 employees were walking around making orders while my To go order was sitting right on the counter behind them. It's so frustrating. The employees are rude and clearly don't want to be there. Last time I go to this location. No one should feel like a nuisance over a smoothie... Food is still good, but their smoothie quality has gone down at this location. Very bland and icy. read more

I am extremely frustrated with my experience at this Tropical Smoothie Café. I downloaded the app because I was excited to bring my cousin and show her the new place I had found. As a new member, I received a buy one get one free coupon, which I planned to use. When I arrived, the first thing I saw was two employees sleeping on the tables. That immediately gave me a bad impression, but I decided to give it a chance. While waiting for my order, another customer came in very upset because he found a hair in his food. Instead of handling the situation professionally, the employees showed no concern, and I even overheard one of them whisper "yeah, that's her hair" ( referring to the manager) after the customer left. When I got my food, I noticed my total seemed high. I checked my receipt and saw that my BOGO coupon hadn't been applied, even though I had told the cashier I would be using it. I asked her about it, and she called the manager to see what could be done. To my shock, the manager, Kashby, was extremely rude and unprofessional. Over the phone, she told me I "didn't know what I was talking about," claimed that my coupon "didn't exist," and said I should have caught the mistake myself before paying. As someone who works as a manager in customer service, I know it is not the customer's responsibility to ensure discounts are applied--that is the employee's responsibility at the register. The way this was handled was unacceptable. Instead of helping me, Kashby dismissed me, made me feel stupid, and even mumbled her name when I asked for it so I wouldn't catch it clearly. Her behavior was unprofessional, and honestly, I even felt bad for the employees because they seemed embarrassed by her attitude. This was one of the most disappointing customer service experiences I've ever had. I was genuinely excited to try Tropical Smoothie Café, but after being treated this way and seeing how unclean and unprofessional the store was run, I doubt I'll be returning. read more

Great smoothies. Sweet because of the sugar added but addicting. I would recommend for sure.

Today we went around 8 and they said they were closed which wasn't true they are supposed to close at 9. After getting off the phone with cooperate they said the same. I thought everyone should know this store tends to have mold, knats, and bugs flying everywhere. The owner just sprays bug spray everywhere instead of getting a proper exterminator. She's very rude so is all her staff.overall a dirty place. Idk how cooperate hasn't shut them down. And they keep expired things read more

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Just came in to pick up some smoothies because I have been feeling long under the weather and the girl making my smoothie literally just sneezed as she was making them and then ran to the back and proceeded to sneeze more. She came back right away and proceeded to continue to make them without even washing her hands. Completely disgusted. I should have said something but I'm really not into confrontation so I instead threw them out and went to Whole Foods to get my own ingredients to make a smoothie at home. Do not go here if you want to say healthy. read more

I ordered my food on the app 10mins earlier and the staff was clueless about it. The place is dirty and to top it off the person making my food put on gloves then started making my wrap and pulled out her phone with the same gloves on and then proceeded to make my wrap. The fruits are sitting in the open and exposed while not being used and the floor and counters look dirty and disgusting. read more

Tropical Smoothie Cafe - Dirty floors - Juice Bars & Smoothies Near Me - Houston, Texas

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Drove an exit away to get the smoothie i ordered from their app. They are located on Ella Blvd by the Heights along a square of different restaurant, coffee and yoga stalls. Definitely good location! Parking is plenty! Place wasn't busy at around 630pm. Got my 24 oz detox smoothie and i didnt realize it was so big! Place has dine in available. Love that they have an app as well where you can pre order your stuff. My order was also ready so quickly! Ill try their dine in next time and maybe then I'll rate them 5 stars! read more

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Not to be confused with Topical Ointment Cafe, which is quite different and unreasonably medical. This is a national chain, and not one of my favourites, but some of the stuff tastes really good, and it seems to be pretty popular, and we're obviously happy that it's opened up here - but like I said it's a national chain, so I can't get too excited. read more

Tropical Smoothie Cafe - I'm a bit of a smoothie - Juice Bars & Smoothies Near Me - Houston, Texas

Smoothie always taste different each time, very plain & flavorless. This location really went downhill. If I could give 0 stars I would.

Came in today to grab a smoothie, never been here before. Had a girl working by herself, she rudely stated there was a wait give attitude to all of us customers there. We had no problem waiting, however, the whole time she was slamming things down, cussing under her breath and giving us dirty looks for waiting. She the proceeded to throw an order down at a gentleman that door dashes. Finally 2 of her coworkers came in for their 4pm shift and she yelled at them and walked out the place... i believe her name was Melanie... The two girl who came at 4 were very nice and helpful! Got our orders right away and handle the situation lovely!! Thanks to them we will be coming back. They are the only reason I'm giving this place three stars instead of zero. read more

They've been open here 5 days and I have been here three times. That's it, that's the review No but really, its like they put crack in these smoothies. They're so good. I've had the Island Green, Avocolada & Blimey Limey Their flatbreads (got chicken pesto) are also filling and come with a side. Fairly inexpensive read more

Tropical Smoothie Cafe - Cute little drawing with my mobile pick up - Juice Bars & Smoothies Near Me - Houston, Texas

I worked here for 4 months recently and the Manager(khushbu Patel ) is really sketchy she lied about my raise that she promised me when I asked her about it over a text message she fired me through text and she overworks her employees and underpays she has no way to check our weekly hours we work she makes us pay for our free meal we're supposed to receive she is very rude to customers she has picked up a chair at one point recently and chased a customer out the door just for using the restroom she is very unprofessional as a (Manager) read more

I tried going to Luce Coffee Roasters next door to study but it was packed so my friends and I decided to come here instead. It was actually not a bad place to study if you can tolerate the noise of blenders in the background. (There are waves of people that come in and out as well.) Staff were nice! I ordered an Açaí Berry smoothie ($5.99) while my friend ordered a Mango Berry Cosmo ($5.49) (they have a BOGO free if you use their app) and we both really enjoyed our smoothies. The smoothies are pretty big, but that's a given for its price. read more

The server (Melony G) was so rude and didn't seem interested in taking our order. We walked in and I guess that ruined her day. Took our order in a very condescending and aggressive manner. And when it came down to the food being done, she just threw our food on the table and walked away. Worst service, do not come here. Go to a different location if possible read more

Was working here 1 week ago, the manger (kushbu Patel) is really unprofessional, she said she would give me a raise and lied about it, she has interfered while I was taking Order about a small problem that could've been told after the order was taking , I had to make the customer repeat there order, I asked my manger why she told me during a order and not after and she said "this is my store I run it how I want" which is really unacceptable, because the store is big on customer service, I worked in other tropicals locations and I never seen a "manger" so unprofessional like this one . She always leaves work to get "product" and takes 1 hour and 40-50 mins , shouldn't take that long , she thinks everything is fine because it's her store and she's "manger" atm I'm fed up , I never had a manger like her specially for a tropical smoothie cafe , you guys need a new manger asap, I work 4 other locations for tropical and I seen her work before and I'm not one to judge but I know there's things she's not allowed to do that I seen that other managers don't allow. It's sad she's losing a good employee because of her actions and words . read more

Clean and bright store with a variety of smoothies, wraps and sandwiches to choose from without the guilt. I like that you can customize your smoothie to your tastes from reducing the sugar level or substituting fruits and vegetables. The employees are all very nice and attentive. When your order is ready, they will personally walk it past the counter to you and hand it to you directly. You will also receive a have written note on your smoothie cup which is a nice gesture! read more

This store closes at 9. I walked in around 8:15pm. I wanted to order food, however was told that they stop making food at 8 pm. There is a sign on the window that states breakfast is served all day. Needless to say, I went and spent my money somewhere else. read more

This is by far the worst location. I have been here a couple times hoping that it would get better. It has only gotten worse and this last time was the icing on the cake. They always get my order wrong and never give me my points for ordering. They have mis charged me and if I don't catch it they have no clue. This last time I walked in and no one came to the front. I had to call out excuse me. And this worker looked at me and when I asked for the manager he walked back and never acknowledged me or took my order. They have the worst customer service I have ever experienced. Would not recommend this place. I am still waiting to speak to the manager. read more

Tropical Smoothie Cafe - This worker sat in the back while I waited at the front for someone to take my order and never acknowledged me. - Juice Bars & Smoothies Near Me - Houston, Texas

SMOOTHIES 3 - sunrise sunset 5 - watermelon Mojito FOOD 4 - Club sandwich 3 - Wrap, Caribbean Jerk read more

Horrible service. The lady was so rude and dismissive when I asked her to help me with ordering at the wrong location. My phone mistakenly ordered here when I was at work, I called less than 5 seconds after placing letting them know don't make it, I had made a mistake. Instead of offering a solution she told me "I can't help you" "we don't give refunds". I said, okay can you keep the payment and I will pick it up at the location I'm at? "No. We don't do that. Essentially no help at all. I didn't even want a refund just my smoothie! This is wild.. and still no refund or smoothie or anything from customer service. I work in service industry, we have multiple locations and people order at the wrong one from time to time. I would never just tell someone they are shit out of luck and take their money. Especially since there was no loss of product, I called before they began the order. I want my money back, and won't try this place again. This was Wednesday around 11:45. Figure it out yall. read more

Meh. Smoothie was the best out of everything. This was a Grubhub order. Wrap could have been better and the corn didn't look as pictured. read more

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The place was clean and the service was fast. What is not to like about a smoothie on a hot day? They have fun choices including add on's like protein powder. It is in a small strip small so you might have a hard time with parking but if you go early not an issue. read more

Tropical Smoothie Cafe - The menu is on the wall. This place was fast and fresh. - Juice Bars & Smoothies Near Me - Houston, Texas

Today is the start of their grand opening and they are offering $1.99 smoothies! I have been waiting for tropical smoothie cafe to open and they did not disappoint. All the employees are very nice and welcoming! We tried the island green and açaí berry boost. There were plenty of add-ins for the smoothie and it was only .99 cents to add multi vitamins. Both smoothies are super good, not too sweet and very fresh! They even decorated the cups - super cute! We were also offered a .99 cent smoothie coupon valid through January. I am excited to come back and get food! And they are having deals all weekend for their grand opening so go stop by! read more

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I had been going to the Tropical smoothie cafe ever since The Pet Bar opened up across the street since I'm a member I go at least once a week to get my dog washed and go across to buy smoothies for me and my kids . Well I went in one day with my dogs as I always have and I guess he was the owner or manager came out from the back to yell at us to take the dogs out he said no dogs allowed! He was very rude about it and kicked us out ! He had no sign in his establishment stating no animals were allowed and both my small dogs had service vest on and are certified he didn't seem to care. I was humiliated in front of people and me and my kids and dogs left . I will not be supporting his business anymore . read more

Decided to try today placed order online, 15 minutes to PU. Took about 5 minutes to find parking in tiny lot, so I got there 18 minutes from ordering. Employees just asked if I was picking up and my name then scrambled to look for my order which was on counter with many others. Lots of gnats flying around while I stood there which makes the place feel kinda gross. Smoothie was ok, wish it was colder and it had many chuncks of Kale I had to chew or spit out. Buffalo Chicken Wrap was better than smoothie but overall was very underwhelming and I wish I had ordered something else for lunch. read more

Smoothie wasn't throughly blended tasted a bit off but the staff were so welcoming and extremely sweet. Will definitely give it another shot

I love tropical smoothie and when I moved to Houston I was so excited to find one right by my house! Last time I came, I had 0 issue with being greeted, asked if I was ready to order, and order my meal within minutes. Today I came in to order a quick meal and I stood at the counter waiting to place my order for 5+ minutes. One worker was making smoothies and another was just standing at the register on her phone or looking the other direction. They both made eye contact with me and didn't ask if I was ready to order. Finally after waiting 5+ minutes I asked if I could order and she said yes and gave me the rudest face. Staff needs some serious culture training on how to greet, treat, and be polite/ at least nice. I will probably never return to this location again due to this interaction. read more

I've ordered from this location on several occasions and the smoothies never turn out good. I've busted Manet locations and this one never seem to get it right. I keep trying them in hopes that it would get better as I know they are fairly new but they need really need help with making smoothies. read more

Smoothies are so good! They have an edible like straw and it amps up the flavor of your smoothie for 99 cents! I would just say a more outgoing staff would be better, but it's understandable as most of the employees are teens! read more

Poor customer service, the two young ladies decided to close the store because they are backed up, so they refused to allow us in and refused to take the order while I wait in my car. That is bad for business and disrespectful that the employees decided to close the store because they felt like like. Management needs to step in and handle this type of behavior. I now understand why they have a 3 star rating. Hire folks that need to work and not these lazy folks who can't keep up with day to day work orders and procedures. read more

Great product!!! BUT the service and management is far from good, when order and get there the place is empty and always have to wait and extra 15min from the given pick up time...Also employees seem to hate their jobs.... read more