Fast when ordering at the location - everyone is mostly friendly Has issues with the app often though and have just resorted to driving up there each time instead of trying to order ahead read more

I would give zero stars if I could, but unfortunately, in order to leave a review and to share my experience, I have to put at least one star. I had an extremely disappointing and humiliating experience at Tropical Smoothie that I feel others should be aware of. I placed an order, picked up my food, and then went to use the restroom. When I came out, the cashier (Indian girl) loudly confronted me in front of other customers, saying, "Excuse me, did you purchase anything? You cannot use our bathroom unless you purchased something." This was incredibly embarrassing, especially considering I had just ordered from there. Being called out publicly like that--while other customers were ordering and watching--was completely disrespectful and unprofessional. I am a businesswoman in the area and have frequented this location before, but after this experience, I will never return. You should never treat your customers this way. I understand having a sign posted and not wanting people who are not purchasing items to use the restroom, but to have your staff trained to yell at customers to confirm this is ridiculous. I've never seen such poor management and poor training. You need to train your staff better and hold a meeting to ensure this does not happen again, because this is completely unacceptable. What made it worse was the explanation: the cashier (small Indian girl) said her boss/the manager requires staff to verify that anyone using the restroom has made a purchase, or they could get in trouble. Even if that is store policy, there is a respectful and discreet way to handle it. Yelling at a paying customer in front of others is absolutely not acceptable. I left feeling embarrassed, humiliated, and so uncomfortable that I ended up throwing away the food I had just bought because I didn't even want to sit there and eat anymore. This was one of the worst customer service experiences I've ever had. I strongly encourage others to think twice about supporting a place that treats customers this way. No one should be made to feel this disrespected - especially after already paying for their food. Do better. read more

During my visit, I witnessed behavior from the owner/manager that was deeply concerning and unprofessional. The manager spoke to her employee in a degrading, disrespectful, and rude manner. Rather than addressing any concerns privately, she chose to openly scold and reprimand the employee in front of me and others present. This type of public humiliation not only undermines employee dignity, but also creates a hostile and uncomfortable environment for both staff and customers. Professional leadership should foster respect, accountability, and constructive communication, and unfortunately, what I observed reflected the opposite. read more

Stopped here because my husband wanted a smoothie. His smoothie was great, he had the Bahama Mama. I ordered the Sunrise Sunset and it was completely bitter and undrinkable. I think they left out the turbinado on mine because this was gross. I should have taken it back but I didnt take a sip until we were back on the road. Two stars only because my my husband enjoyed his smoothie. read more

Tropical Smoothie Cafe - Sunrise Sunset smoothie. Bitter. - Juice Bars & Smoothies Near Me - Matthews, North Carolina

I stopped by the Tropical Smoothie on Matthews Township Parkway on Tuesday, 3/18/25 around 4:30 PM, and had such a great experience! The young ladies working were so sweet and welcoming--it really made my visit feel special. I ordered the Peanut Paradise and it was absolutely delicious, perfectly blended and packed with flavor. Out of all the locations in the area, this one is definitely one of my favorites. Great service and tasty smoothies every time! read more

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Great little shop and the owner is a sweet heart 5the owners are very nice , the food and smoothie was fresh and tastes amazing . - fire inspector read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Matthews, North Carolina

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I can't return to this location unless major changes are made. The restrooms were left unattended (no soap or bath tissue). Trash cans were overflowing and stayed that way our entire dine-in visit. Staff was ambivalent to customer notice of this and barely paid attention to the customers in general. This could be because the music was so loud they couldn't hear the customers very well. My wife threw out her disappointing salad. Not to pile on, but for some reason delivery boxes were stacked in the dining area. I'm not sure what's going on here because I have visited other Tropical Smoothie Cafe locations that were pleasant and run much better. read more

Ordered a mango magic and paradise point smoothie, both were completely watered down with almost no flavor. Absolute waste of money. $16 for 2 cups of blended ice. read more

Says that it opens at 7am. At 7:15am I tried to stop by to get some food. No one was there and all the lights were off

Service is slow. I waited 15 mins for a smoothie with 3 people working and 1 customer in front of me. Oh man, this place wouldn't last a day up north. We don't have half a lunch break to wait on a smoothie. My sandwich across the street took less time with a line! read more

never go here they barely speak English, and you cannot understand them and then I asked for extra protein powder and she had no idea what I was talking about and so I had to show her on the menu not a good look for tropical smoothie and then they didn't even make it fresh was not tropical. They pulled my açai bowl out of the freezer and it is still defrosting. To make things worse they didn't even give me silverware and when I asked for silverware, I asked for a spoon they gave me a fork and a knife. read more

The food was amazing! I really enjoyed the sweet hint of pineapple and the slight kick from the jerk sauce. The smooth was good as well. read more

Tropical Smoothie Cafe - Hurricane Smoothie and Caribbean Jerk Chicken Wrap - Juice Bars & Smoothies Near Me - Matthews, North Carolina

STORE DOES NOT OPEN AT 7 I placed a mobile order for earliest pickup and the app says my order will be ready at 7:10am, it is now 7:20am and I have arrived at the store to find it closed with lights off and no body there. How do I get a refund?? read more

We were told the "food side" closes at 7:10pm ... but UberEats shows that they allow online orders until 7:45pm. Not sure what's true. Fresh smoothies as usual just order pickup or delivery if you want food because you won't get served inside. read more

Good, fresh smoothie to follow up the first workout of the new year, working on a better me!

This location has to be the worst tropical smoothie I've been too. I say this because every time I've come here at 8 they told me they not making food anymore. This last time I was here the girl said the same thing when a few minutes earlier she told her coworker that the oven is still on, the person in front of me orders food but when I get to the register she said they aren't making food anymore. So I'm guessing she said that because she doesn't feel like making food anymore? She should be fired if she doesn't even want to do her job. Worst customer service. read more

Came in with a friend and Ella was super sweet the whole time! Delivered amazing customer service, everyone else working seemed to be a little down and looked like they didnt want to be there but she was super upbeat and at em! Food was amazing as well, I got the thai chicken wrap and my friend got the chicken bacon ranch flatbread. Will be back!! read more

Actually the rudest employees i've ever met. Got mad and had an attitude when my smoothie was made wrong and then shoved the cup in my hand. All three employees were dumbfounded and look unprofessional. One of them has hickies all over their neck and was a mess. Also, in the middle of making my smoothie, she asked a coworker to go get her vape out of the car. Sad. read more

My order is almost never right. Either there is no chicken in my chicken quesadilla or no sauce that it comes with or chicken on half the quesadilla or I order extra chicken for almost $3 more and it's the same amount as usual. Like I get the same thing every week and it's only right 25% of the time. I prefer the Monroe location. My order is never wrong there. So it must be this location. read more

I am currently at tropical smoothie, 2309 Suite 102 Matthews Township, North Carolina. I placed an online order for pick up at 7:15 AM. It is now 7:25 AM and no one is here!! read more

The owners do not care about this location. I placed an order on the app for a morning smoothie. Got there and the whole store was closed and hour after they were supposed to open. Since my order was asap, I couldn't get a refund. I have called multiple times with no answer. I also sent and email to the care line that "goes to the owners." I haven't heard a peep back and lost almost $10 on ONE smoothie. It's ridiculous I can't even get a refund for what I didn't even receive. I will never go to this location again. read more

Came in on a Sunday Memorial Day weekend. I stood there at the register for at least 10-15 minutes before someone even acknowledged my existence. It's not like they were short handed with help either. I think there were 4 maybe 5 employees behind the counter. No one even looked at me. Finally, one girl did. And said they would be with me momentarily. A perfect example of young and clueless. I'll stick with Smoothie King. As for the smoothie itself, it was not bad. Not worth a second trip though. read more

The smoothie was good, unfortunately I can't eat my flatwrap because I'm allergic to tomatoes and the order stated no tomatoes. I'll maybe give them another try one day! read more

Tropical Smoothie Cafe - CHIPOTLE CHICKEN CLUB. - Juice Bars & Smoothies Near Me - Matthews, North Carolina

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Good smoothie. But my sandwich had a hair in it & lettuce when it was a pb & banana flatbread...

I came inside there today 4/7/2023 and they were not busy. One girl was making a smoothie or something and didn't even say hello or I'll be with you in a minute. Not a single word. There was no one in the place. The music was so loud I felt like I was in a club. The other lady was cleaning up. I guess from lunch. And turned around looked at me and continued cleaning. Never asked me if I need help or anything. This is the 2nd time I have had horrible service at this one location. I will not eat there again. Y'all need to do better. read more

I love tropical cafe! I was surprised to see one near the Costco I frequent at. It was hiding so I never noticed it! My go to smoothie is the "Mocha Madness". My husband ordered the "Sunrise Sunset". I have yet to try the food here but I'm sure it's good! I will be sure to try some food the next time I stop by. Service was quick and the lady was nice. Will be back! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Matthews, North Carolina

This was my first time going to Tropical Smoothie. Ordered a blueberry, strawberry and banana smoothie with soy protein. I could not even suck the smoothie thru the straw it was so thick. I removed the lid and there were still chunks of banana and strawberries in the smoothie. In addition, there were chunks of ice. It was like a smoothie blended with a cheap blender. I had to eat it with a spoon. I was not happy. How can you be a smoothie place and not even know how to make a smoothie. I seriously doubt I will ever go back. read more

The smoothies are bomb . But the staff sucks . If i get there in the morning i expect an awesome attitude ... u work at a smoothie place - everyone should be happy. When i get done cycling and come next door i expect to be greeted. Staff needs chick fil a training lol. read more

Nice Selection of Smoothies, hot Flatbreads. Quesadilla are my favorite. Definitely going back. Great service.

Yesterday will be the last time I visit this establishment. I attend the cycling classes next door and crave a smoothie once I'm finished. Everyone at this establishment has the WORST ATTITUDE. Nobody says hello, thank you. They seem to hate their job. Smoothies are always great but customer service is terrible. read more

HORRIBLE SERVICE! I visited this restaurant yesterday afternoon and was not greeted when I walked in. I wasn't even addressed once the employee approached the register. She literally just looked at me waiting for me to speak. After placing my order, she took the orders for two gentlemen behind me. Then, she proceeded to take care of them. Forgot my order. Had to ask what I wanted before making my smoothie. Absolutely unacceptable. The employees name was Stevie. read more

i have been waiting for my food for 30 minutes. horrible service with food. i think they forgot about it.

I always get my smoothie and sandwiches from this location. Never ever had any problems. I don't know why others complain about employees attitude, all I care is about my food is prepared right. Awesome smoothies and sandwiches. read more

I have always been a big fan of Tropical Smoothie. Unfortunately though, this particular location disappointed me as far as the portion sizes and quality of food. It looks like it was carelessly put together. My Baja chicken wrap is not nearly filled and has more lettuce than anything, with minimal chicken and sauce. It's my favorite thing to order so I'm just a little disappointed. The smoothie wasn't great either, which I've always loved as well, not a lot of flavor. Hopefully this is a one time occurrence because this location is close to my place of work! read more

I went here like 4 times and only one time they fucked up our order, meaning the 1sr time I took my gf here to eat they gave us bad lettuce...I rather just order the smoothie going forward. read more

Depends on the day you come on (the employees working) to get excellent service or ehhh okay service. Food is always great and so are the smoothies! Love coming here for a lunch break read more

I love tropical smoothie, I always go to the one in Monroe because it's the most convenient one to go to. Today, I went to this particular one because I was working over here in matthews. I ordered a smoothie and flatbread (which is my favorite here) and let me tell you, it was the worst sandwich I've eating in my life. The two stars comes from the smoothie being good but man was that flatbread gross and wet for some reason. It's always amazing at the monroe location and the people there are fabulous!!! This location is the opposite. Very dissatisfied read more

Ordered a Thai Chicken Wrap and an Island Green. My smoothie was all over the cup. I had to whip it myself. My Thai Chicken Wrap has no said on it at all! Therefore, my sandwich was dry! read more

Amazing young staff! Owner/manager, horrible. Demeaning to their hardworking young staff. Oh and guess what?!? The tip jar that these young adults work hard for each day, the owner pockets that as well, it gets better, slow day.... still had employees there to work it, no problem the owner just docks all their pay 10 hours. This will be reported to the labor board... illegal!!!! read more

Super unprofessional, employees yelling at each other in front of customers and I waited 10 minutes once I got there for an online order that should have already been ready. The employee made the smoothie after I had already gotten there and he knew I was waiting and then instead of handing it to me right in front of him, he walked it over to the online table making me have to go get it. Won't be back, terrible customer service! Go to clean juice! read more