Went here a couple days ago, simple interaction with the cashier and quickly finished my smoothie. Couple of high schoolers as staff, good work ethic! read more

I went about 20 minutes before closing. No greeting. Got a "I can't believe you're here right now" eye roll from one of the employees as I walked in. The employee who took my order also looked and sounded very annoyed. I ordered just one smoothie. I would understand the frustration if I had come like 5 minutes before closing (definitely warranted) but to get that kind of service 20 minutes before closing? Also, someone did end up coming 5 minutes before closing and they did not let him in. read more

Just went in again because I do love a good smoothie so why not. Same thing no flavor tastes like lemon kale water. I understand y'all may be busy at times but we all pay the same money. I spent 35 dollars on 3 smoothies and a lunch sandwich My detox smoothie 1/10 Peanut butter cup with peanut butter powder 3/10 Mango smoothie which my daughter always loves I would love for the smoothie have a taste (detox smoothie) Customer service was good friendly atmosphere, wait time 30 minutes read more

Worst 2 smoothies I've ever had. $26 later Employees were nice. I should've tried the smoothies before leaving. They tasted watery and had no flavor. Clearly missing ingredients and even paid extra for collagen, multivitamin and energizer. Not worth the price at all. I will not be spending any more money here read more

Sometimes after a weekend full of gluttony foodie adventures I have to try to reset. So a great way to do it for me is within. They offer a variety of different options but since I was trying to recover I went with the Detox Island Green. This smoothie came with spinach, kale mango, pineapple, banana and ginger. I also added vitamin c since I really needed it. I'm so not a pineapple fan and that's probably the only thing I didn't like about the drink but it did do its job. The service was unfriendly and I was so surprised because they seemed old enough to know better.Luckily they have do mobile app orders so I don't have to deal with that again. And that's my take on it, Peace... read more

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My smoothies never tasted bad but their employees don't have customer service skills at all. I mostly do pick up as well.

This place has the worst customer service I have ever experienced. I placed a delivery order today at 7:21 p.m., only for it to never arrive. I called the café and explained the situation to both Lauren and April. They were both extremely rude and told me there was nothing they could do to resolve the issue. I even asked if I could come in the next morning to speak with a manager and explain what happened, since I paid for an order that I never received. Instead of trying to help, they spoke to me in a rude and dismissive tone, repeatedly talking over me while I was trying to explain the situation. It came across as unprofessional and made me feel like they were not properly trained in customer service. It's disappointing to be treated this way. I am a frequent customer, especially for delivery orders, but after this experience and the way I was treated, I would rather take my business elsewhere. If I could give zero stars I absolutely would. read more

Hard to believe this company is still in business. Why people WASTE their money on hyped up food that is WAY OVERPRICED, less than average in taste and portions are ridiculously small, it is just crazy. This company needs to invest in better food, increase portions and lower their prices...and stop spending ridiculous amounts of money on advertising. Service, what service and the ambiance is also lacking. read more

Great smoothies! Open late and staff was very friendly! We ordered the mango magic and sunrise sunset! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

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Absolutely horrible service, I kid you not it took 30 minutes to get a strawberry and banana smoothie. The smoothie tasted like water infused with strawberry and banana. The smoothie was horrible and the wait time was absolutely not even close to being acceptable. Customer service was mediocre at best. Seemed like two high school girls that were overwhelmed, this place needs stronger leadership. read more

These smoothies are so good. Quality, flavorful, balanced refreshment. Use the app to order ahead as well as get some free smoothies! They frequently offer specials on their food and drinks. I received a free drink for my birthday, too. They also offer kids drinks that come in fun flavors. The service is quick and friendly. The shop is set up like your average smoothie bar, located in the Food 4 Less plaza. read more

Tropical Smoothie Cafe - Acai Berry Boost - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

I've had a couple different smoothies here, as well as a chipotle chicken club flatbread sandwich. Everything has been delicious and tasted fresh and healthy. I actually can't speak for the prices, though, because I've gotten everything free either through their app or T-Mobile Tuesday. Every time I've been, it's very empty inside. My drinks are always ready when I arrive after I order on the app. read more

Tropical Smoothie Cafe - Chicken chipotle flatbread - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

Visited Tropical Smoothie Cafe around 2 pm. There was one female employee with long brown hair working. The interaction was not welcoming. After I paid, she did not say anything about wait time or that my order would be ready shortly and walked away. When my order was called and I said thank you, there was no response and we were the only customers in the store, and there was no background noise, so it was noticeable. There was also no goodbye or closing greeting. Also, Not sure why but we had another customer behind us who got their order before us. That said, the Mango Monsoon smoothie tasted good but the service was not there. read more

I placed an order on the Tropical Smoothie Cafe app using a T-Mobile Tuesday deal and when I got to the store they didn't have my order and told me that they're not fulfilling any orders that used the deal. They didn't cancel the order so I drove there expecting my order to be done. What a waste of time. The order was processed online and the store didn't cancel it, meaning that they're purposely doing that so that they can still collect the check from T-Mobile. Very sketchy business practice from this location. read more

Tropical Smoothie Cafe - Couldn't cancel my order and they didn't want to cancel it either so they could collect the money still - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

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The smoothies were very watery and had no flavor. The service from the female employee was also not welcoming. They weren't busy, but she seemed visibly bothered when my husband and I walked in. This occurred on 11/28 around 2pm, the employee had long brown hair. read more

My fave smoothie is the pomegranate paradise! So good! Such a great place! The food is good too! I love how cute the space is. The staff is always great and I have never had any problems here what so ever. read more

It's hard to find chicken wraps in the area. I came in after doing some research on Yelp and I said I would give this place a try. The location is nice and the inside was small but cute. I was helped and I ordered the super green chicken wrap, sweet baked potatoes and the Bahama mama smoothie. The smoothie hands down was good and flavorful. The size is good too. I would go back just to try it again. The chicken wrap was okay. It's not something I would seek to try out again. The sweet baked potatoes were hard and needed some sugar lol I only took a bite of it and I wasn't impressed. I'm aware everyone makes them different but it just wasn't my cup of tea. Overall I would give it a 3.5. I'm glad I tried something new read more

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Came here to try the place out for a T-Mobile promotion. Ordered through the store's mobile app without any hiccups. I show up to the store where they said they didn't make my order because they are not participating in the promo. Not only was it frustrating that they let the order go through, didn't contact me to inform me that they aren't taking the T mobile order once they received it to the app, but worse of all, did not show any care or remorse regarding all this. They just told me that they turned other customers down today too and I can make a purchase if I want. No wonder the location was empty on my arrival. I won't be back at this location. read more

Was waiting for over 35 mins for açaí bowl! They kept telling me your next and seen everyone else getting their bowls... never again. Should have went to freedom bowls instead! read more

Came here a couple of days ago and honestly I'm not sure if I would be coming back. The cemployees didnt even pay attention to who came in and out the store. I walked in and they didn't greet me. They kinda looked and kept talking. So I came closer to the cashier and asked if I could order. Tried to order a few things but they said they were out of a lot so I couldn't really try what I actually wanted to try. The smoothie that I got was pretty decent. It was a little thick. And icy so it was harder to drink. I'm not sure if I would come back. read more

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Today was my first day trying tropical smoothie Café. I do have to say their strawberry banana smoothie was delicious. I also had their bacon egg and mozzarella and cheddar cheese burrito and it was perfect. Size wasn't like a huge giant size. It was just perfect for breakfast with my smoothie I will continue to order from here. This is my new spot, keep up the good work. Food taste great very happy with this place and I will share with Others about the tropical smoothie Café read more

Delicious drinks and great customer service. I ordered the detox smoothie and avocado smoothie. Both smoothies have all natural ingredients and gave me a boost of energy for the day. I appreciate the cashier giving me recommendations and referring to which drinks contained the most healthy ingredients. Will definitely return read more

My order was placed fine within the app using the Tmobile promo code and when I get there they said they are not participating. They could have called me to let me know. They need to update the system so they are not wasting peoples time. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

I was craving a smoothie all day, and my husband suggested we try the new Tropical Smoothie Cafe. I was pleasantly surprised how yummy my smoothie was. First of all, the store is super clean. Secondly, Tropical Smoothie Cafe has an extensive menu of healthy food items as well as smoothies. We did not try any food today, but I can tell you my Paradise Point smoothie was DELISH! It was refreshing on this hit summer day, and the perfect consistency. I hate it when my smoothies are the consistency of a thick runny juice. My Paradise Point smoothie was of that same consistency as of a milkshake. I'm looking forward to try many more stuff on their menu, as everything looks so good. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

Never coming here again! Family and I drove over 20 minutes to be told my order was cancelled. They said they are not participating in the T-Mobile Tuesday offer even though my order went through on the app. Would have appreciated a phone call to let me know my order was cancelled. read more

Tropical Smoothie Cafe - Scammers - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

Food and smoothie are decent. Customer service is another thing. The workers and the owner would stare, look annoyed and talk to you in a monotone voice as if they don't like customers. Well, time to change that attitude if you want to stay open! read more

Been wanting to try this place out for so long and finally did today! I tried the Sunrise Sunset and the turkey bacon ranch sandwich and everything was delicious! The smooth was so good and the sandwich was amazing! I will definitely be coming here more often and they offer a lot of different types of smoothies and food too! It gets quite busy in here, so that's how you know this place is good!! Will definitely come back! A little hidden gem! read more

Worst customer service ever !!! Could care less about making sure I enjoyed the taste of my smoothies after paying $10 for it waited paternally I . Will NEVER go back read more

Best smoothie place in town 10/10 the kids and I love this place especially on a hot day like today.

Food is good but service is not good or okay. Very rude people here they should work on their customer service, i felt very uncomfortable. read more

Tropical Smoothie Cafe - inside - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

Waited 40 minutes for a smoothie. Then it had absolutely no taste. So bland. I saw several people waiting and some even left because it was so badly managed. Im surprised they are still in business. This place needs a major overhaul. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

smoothies are fantastic but you will deal with horrible customer service to get your treat. There was about 5 extra ounces in the blender after they poured my smoothie, so I asked for the remainder to give to my son, to which they said, "we are not allowed to" and then proceeded to dump the rest of the $9 smoothie down the drain. They told me the manager would be mad if they gave the rest. I have a hard time believing that. read more

there were two girls working around 12pm. Right when we walked into the store, they look at each other and give annoyed looks and took minutes to greet and take our order. They had no sense of urgency to make our order when we clearly saw they didn't have orders on the screen. very annoying. read more

I've been coming to tropical smoothie for the past year, and ironically, they had their one year anniversary, not too long ago! They decorated the café aesthetically with balloons just like how they had their grand opening last year, it's very memorable! Let me tell you that the customer service here is impeccable and absolutely remarkable, especially Srishti and Kavita. They are so kind and respectful while also tentative, they make everything feel so welcoming and endearing. Even if I have a complicated order, they know how to simplify it and make it absolutely remarkable. read more

Tropical Smoothie Cafe - CHIA OATMEAL PUDDING - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

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Perfect for a hot day. Ordered the green smoothie with spinach and kale and they can substitute with spenda for people calorie counting. Store was clean and staff friendly. They offer curb side pick up as well when you order online. Cant wait to try other flavors read more

Tropical Smoothie Cafe - . - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

I was super excited to try this place out because the photos & smoothies looked amazing. I left super disappointed. I ordered online for order pick up because I was in another part of Rancho for work and thought it would be more convenient to order ahead. I saw they had this Island Chicken Quesadilla which had Pineapple salsa & it sounded amazing so I ordered that. I also ordered the Mango Smoothie which has Yogurt, Mango & Pineapple. I got there a few minutes early just to check in and the guy that was making the food asked what I had in my order. When I told him I got the Island Chicken Quesadilla he told me that they were out of the Pineapple Salsa but offered to make the Chicken & Cheese Quesadilla instead. I was hesitant at first but decided why not I'll try that one out instead. After I got my Chicken & Cheese Quesadilla I went over to the drink counter to wait for my drink. When Andrew asked me if I was waiting for my order I said yes and I told him I got the Mango Smoothie. He told me unfortunately they were out of Yogurt. He was super apologetic & so was the other guy who made the Quesadilla. But how.. are y'all out of yogurt? And why did you guys not contact me by phone to let me know before I got there? Y'all had 30 minutes to call and let me know. I already paid for the stuff I wanted and now I have to substitute? I ended up having him add strawberries because the substitute he offered was not what I like. I feel so bad because it was three employees and it seemed like they may have been backed up and there were others waiting just as patiently as I was for their orders. I figure they probably couldn't contact me because they just have been too busy to take a moment to call me and tell me they were out of a few ingredients. But those few ingredients change the whole flavor of the smoothie & quesadilla. I paid 12bucks for a smoothie I didn't really care for & a quesadilla that I honestly was not at all impressed with. I should have def read into the low reviews because it seems like they miss the mark on several occasions with other customers. Management, whoever is in charge of ordering your supplies really just dropped the ball. How are you guys out of yogurt? That's pretty important to have especially in several of your smoothies. It's a Tuesday afternoon? It's not like I showed up 20 minutes before closing or even during an actual lunch rush. It just doesn't make sense. read more

"Very good service here! Got a birthday text this morning, "Hey Happy Birthday" Free smoothie on us! So after the gym I rushed over to get my free gift Nirbhay.S was so kind and professional, Him and the young lady their with him were so kind and wished me a Happy Birthday Also wrote it on my order, They know how to treat their customers. Thanks Nirbhay, See ya soon -Michael.S read more

Tropical Smoothie Cafe - My free B-Day smoothie - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

I ordered from T mobile for the coupon, I walked in and they said they weren't participating. That's understandable but they could have at least canceled the order... not make someone waste their time waiting for it.. so unprofessional and just a waste of time to make an account etc. so sad. The guy didn't even care or anything just a smirk.. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Rancho Cucamonga, California

Great service! Very friendly. Clean. Quick at making food and smoothies, even when it was busy.

Smoothies are good but the worker was not friendly i came around 9am so i know it's morning but the least you could do is say hello. don't know if i'll be back was definitely not welcoming at all. read more