I went and ordered two smoothies got charged for three and somehow they had no one on staff that could issue me an actual refund instead I had to take them writing me down in a booklet for a free smoothie in the future. I don't go to tropical smoothie specifically because they always mess up. And now I have to go back just to get my worth because you can't properly train your staff. read more

I ordered via mobile app. Pick up was super easy. I ordered my go to açai bowl. The bowl is packed with a lot of flavor, fruit is fresh. It's a little on the small side when comparing to other açai bowls I have had but still very tasty. read more

Waited so long that I was getting ready to ask for a refund after I had stood there the entire time looking into the kitchen area and watching and listening to 3 of the employees playing around (1 in particular) loudly calling each other b**ch and h* while repeatedly saying the "f" word for all customers to hear. I don't like to single anyone out or leave bad reviews because we are all just trying to make it these days but the rude girl with the long blonde hair and glasses should be replaced with someone with some class and customer service skills because putting my smoothie down behind the counter then looking at me to very bluntly say, "What are you waiting for?!," about made me forget about my class for a minute. If I ever go back and she's working, I'll go elsewhere. Very immature and not the place to be very loudly talking like that with kids and elderly customers present. read more

I come here all the time and the food here is delightful my favorite is the grilled cheese sandwich or a quesadilla. there is amazing quick service also this is a very clean and cute cafe. The smoothies are definitely up to the hype. read more

Almost just swallowed this plastic bag plastic piece which was in the middle of my wrap... super dangerous and so glad that it was me and not my toddler who I occasionally let eat here. Definitely weary of going back. read more

Tropical Smoothie Cafe - Wrap with plastic piece - Juice Bars & Smoothies Near Me - Saint Augustine, Florida

Tropical smoothie has very good food and I love the chocolate chip smoothie. I highly recommend you go to tropical smoothie!

I walk in and employees are complaining about not being able to go on break kind of discouraging to hear, it also mean to me that the quality of the product is sacrificed because the employees is just focused on break. Recommend training your manager better. My assumption was correct i ordered a Buffalo chicken wrap that was swimming in Buffalo sauce. You can tell the franchise owners are not involved in the place. Smoothie was the only thing that was a good experience. read more

Smoothies taste like water. I had mine remade twice. A woman brought her daughters back to have remade because it tasted like water also. They are not using the proper amount of ingredients. Employees are not following recipes. NEVER GO HERE! Go to the one in Durban crossing. read more

Made an order online, food was great, but even with the receipt showing food AND a smoothie, smoothie hadn't been made, so I had to wait longer for the smoothie to be made. While waiting for my smoothie, not in anyones way, a little pony tailed girl that WORKS there bumped herself into me without a single apology. Definitely not coming back to this place again. read more

If you'd like to be talked about in a negative fashion behind your back by the management, this is a great place to go. Yes I wasn't wearing a mask and was asked to leave as a result, but no excuse for derogatory comments when you think you're not being heard. Guess the sheep continue to prevail :/ Food is "okay", service subpar to say the least. read more

The employees and the general manager made a huge impact on me today! There was a mishap where another customer with the same/similar name took my food while I was in the restroom and I was sitting there waiting for my food for quite a while, not knowing it was already out the door in the wrong hands. Well! When this was all figured out, the general manager made my food for me quickly and sent me on my way with a ticket for a free smoothie and wrap for my next visit. I'm very happy that they not only made my food the second time with a smile on their faces, but took the extra step to send me off happier with my coupon for the next time. Handled well. High-fives all around! Aside from that one experience, the staff is always very pleasant to speak with and have fast service. My favorite things to get here are the avocolada smoothie and the chia banana smoothie. Both are nutritious and delicious. If I want something that isn't a smoothie I get the hummus veggie wrap with no ranch and no cheese to make it vegan-friendly. Tip! I always ask them to remove the turbunado sugar. But you can also ask them to only put 25%, 50%, or 75% sugar. Or replace with honey (I think they have agave nectar as well). Tip! All tropical smoothies have free wifi, you just have to ask for the password. read more

My wife and I stopped for breakfast. The staff are kind and friendly. The atmosphere is definitely young and vibrant. I ordered a Cuban sandwich and a kale smoothie. My wife ordered a breakfast wrap and a blueberry smooth. Both dishes were very well prepared and the smoothies were delicious. I recommend this restaurant. read more

We have been currently waiting 20 minutes for our food. While sitting here the workers are handling all the online orders first before taking care of customers in the building first. Apparently the manager does not have the ability to plan accordingly. We are still waiting. It's upsetting because it is not the employees fault for this but management. Pretty sad. It took 24 minutes. Just got our food. We won't come here again and not online order first. read more

Poor customer service. I literally go here all the time, sometimes 4x a week, spend a ton of money here, and it's happened twice now that I've gotten there exactly 1/2 min before closing because I'm coming from work and there's traffic (something that if I could avoid I would) and they refused to let me pay even when my food is already made and ready to go and I've called at least 30 minutes ahead of time. I understand having to close, I'm also in retail, but I've made an effort to call multiple times to let them know I was on my way, and it's just poor customer service. I wouldn't treat loyal customers that way. read more

We stayed away from Tropical Smoothie for awhile. It seemed like the quality had gone down. But! Recently we have rediscovered TS and it's better than before! We particularly love this location. We just moved to the community here and we've been here almost a dozen times already. Sure, you should expect a delay during lunch time. That's just normal for anywhere serving food at lunch though. They are efficient with their system of taking orders, and getting them out in order. If you're in a hurry they have an app now and you can order ahead! It's really a nice feature. Seating inside consists of high top tables, booths, and tables. There are also a number of tables outside with umbrellas. They have a kids menu too. It's not posted but it's in the paper menu or you can find it online. My 3 year olds LOVE having their own little smoothie. We've had them share one a few times and the staff are really friendly and give us an extra cup for that. I was impressed today with the staff. The manager (I think) was training a front order taker and she was covering in detail what he should do. Like having him practice answering the phone and such. Training is so important to having good quality staff. Great work tropical!! For food we are vegetarian so we always get the hummus veggie wrap. But! You can ask for alternate "chicken". Love this option! Our favorite smoothie is the Health Nut and we get it with whey or pea protein depending on what we are wanting that day. So far I haven't had a bad wrap here. My son enjoyed the kids quesadilla recently and I love that they have a fruit option for a side now. Once I did order my kids the breakfast pb and banana wrap but they weren't into it. It was them, not the wrap. :) I thought it was a tasty treat! read more

Tropical Smoothie Cafe - Heath Nut Smoothies, our favorite! You can choose your protein. Today we got whey but sometimes we get pea. - Juice Bars & Smoothies Near Me - Saint Augustine, Florida

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First time coming to this location the food is fantastic and so is the service. I ordered a hummus/veggie wrap with the avocolada smothies. My taste buds are happy I found this place. Love it and would definitely recommend my friends and family looking for healthy alternatives read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Saint Augustine, Florida

I went in last week and purchased a smoothie and chipotle chicken wrap. I got to my vehicle and decided to check the wrap. The tomatoes still had the stems on them. I took it in and showed them. She took the wrap and was debating with another employee about fixing it. Finally they replaced it. Gave me the wrap back and never once said anything not even sorry for the trouble. I filled out the survey expressing my concerns. I got a email stating they will do there best to make the experience better for the customer. Again, no apology. It seems to me they don't want to it knowledge the issues. I emailed back expressing me thoughts about the quality and freshness of the food provided and how Tropical smoothie suppose to set it's self apart from others. I got a second response stating the issue with the staff and their only 16-18. and the will retrain. Really! I think the issue with management. It starts from the top. Paying $11.00 for lunch should get you quality food and good service. I come here often and this is not the first time receiving bad service. This time I addressed it. I believe the lady that help me that day was a store lead! read more

Slow service they have 6 workers at a time and will just look at you and walk away without taking orders.They have unnecessary attitudes. Don't know why there's so many workers at a time if there slow either way. Deeply disappointed in the service I expected better. Also got my order wrong.This lack of service is consistently an issue. read more

I was in the area and called ahead for two wraps. I was told it would be 15 minutes and when I should up 20 minutes later and get to the counter, I was told it would be 10-15 minutes. Clearly I was frustrated but I sat down and waiting only 5 minutes as they rushed my order. The food was good and hot and the guy behind the counter was sympathetic to my frustration. read more

I have used this location multiple times for both breakfast and lunch catering when we have events at our office nearby in World Golf Village. In all honesty I first chose it solely because it was the closest place I could find that would deliver to us. Both Nick (the owner) and Stacy (who is in charge of catering) are super friendly and helpful every time I've contacted them. My personal favorite is their veggie hummus wrap (so good). I like to order the boxes so each person has not only their sandwich but chips and a cookie all in one neat, easy to clean up package. If you need a quick, filling lunch or need to order for a group, this Tropical Smoothie cafe is a fantastic choice! read more

When this location first opened, the quality seemed to be quite a bit better than it is now. We've had multiple times with orders being incorrect, or too much dressing, or just poor quality. The salad options sometimes don't seem fresh and the chicken used seems questionable at best. The smoothies are usually pretty consistent, but be careful thinking they are a healthy option, they are PACKED with sugar. It's more of a treat than it is a healthy snack. read more

It drives me absolutely insane when this chain cuts corners on wraps. I have had the same issue with other locations but always thought that this location was very solid until today. I ordered the Baja chicken wrap and instead of warming up the chicken and the contents separately the way it should be, they put everything together in the wrap and then in the oven so you end up with wilted hot lettuce and hot guacamole on top of chewy non-hot chicken and non-melted cheese which basically creates a disgusting soup inside of a wrap. Take the extra 30 seconds to make the sandwich right and I promise you you will get more business. Also, I called the corporate headquarters number to leave a message but no one answers and their voicemail is full. Carelessness starts from the top I guess. read more

Yum! Had the half chicken Caesar salad with Hawaiian breeze smoothie for lunch. Delicious and the staff was so nice!! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Saint Augustine, Florida

I meant to place an online group order for 10 people and forgot to submit the order, when I got there the manager immediately put together the order for me and had it ready within 10 minutes, completely accurate too. read more

The three cheese quesadilla is very delectable and even has a bit of spice to her, yet sadly the mango magical smoothie is not so magical, it's very bland and tastes more like pineapple then mango. The cashier was very unenthusiastic and stared at me with dead eyes and nodded as an indication she was ready to take my order, rather then simply saying so. read more

Open at last! This is an area that is WAY under served by restaurants. Tropical Smoothie is an excellent choice for quick and healthy. Nice outdoor area with umbrellas. I had a carrot smoothie and it was great. Fast, friendly service. I'll be back to try lunch. read more

I've never been disappointed here. Staff always positive & helpful with super attitudes. I usually stay away from chains. This is a yummy exception! Everything I've had here has been great. I wish they'd bring back those grain / veggie / salad bowls they had a few months ago. read more

Horrible - got sick for days after eating here had to miss important appointments and work!!!!!!!!. Dont recommended.

Got a tasteless "veggie" wrap here that had plain white rice. No corn, no black beans, no hummus, no southwestern rice as advertised. This sucks. read more

Tropical Smoothie Cafe - "Veggie" wrap supposed to have Southwestern rice with corn, black beans and hummus. Tasteless white rice, lettuce and tomato. - Juice Bars & Smoothies Near Me - Saint Augustine, Florida

Next time you are in make sure your smoothie maker uses gloves or tongues to handle your fruits and ready to eat food. After handling things around the kitchen and wiping hands on apron they touched ready to eat food. I told him about manager about it and was told he was new. Poor training. Someone will get sick. They remade it properly. read more

i work at a tropical in another location and this one is so bad. like seriously. heard an employee asking to please go on break which was already weird to hear. took awhile to get my smoothie out too even tho i was 1 of 2 ppl in there. also the portions of ingredients is sooooo off lol. read more

Picked up two wraps ordered online. Got home to find out that they gave us the wrong wraps. Called and asked for a manager to see if they'd refund me over he phone, was told one would call shortly. Call back to have the manager answer the phone. Asked if they could refund over the phone, they refused, made me drive back down there, and didn't seem to care that they messed up. read more

I frequent Tropical Smoothies all over Jax and St aug. But for whatever reason this one location can never get it right. Annoyingly slow service and more than half the time they have to remake the smoothies. Whats going on here?? read more

This restaurant is fantastic! Excellent selections. Fresh. Healthy. A+ every single time! I can literally eat here everyday.

Expensive, but worth it!! Very good smoothies and Food. They also have low calorie options as well!!

They are proficient and very friendly. The place looks clean and upbeat. I mainly go for their smoothies, so I really couldn't comment on the food. I did notice that they introduced a thai addition to their food. Looks good! Definitely recommend. read more

This tropical smoothie is the best one I've ever been to. I drove to this location because the smoothie place near my house closed down. It's a little bit further away than I would like, but my fiancé and I wanted some smoothies to recover from Saturday night festivities. After I ordered, I realized I forgot my wallet at home and didn't have enough money to pay for everything. But they took the money I had and gave me the entire order of food and smoothies! How nice is that?! I'll definitely be going back. Instead of making me feel badly, they made me feel welcome. The smoothies and food were wonderful as well. Their one mistake was that they did forget our sauce on the side. But the people really make it worth going out of my way to come here. :-) read more

Don't eat here. They serve hair in every other dish and the orders you receive without hair in them will likely be incorrect. Don't believe me? Open up your wrap right now. I dare you. I double dare you. Which did you get, the hair or the chicken quesadilla without the chicken? The worst part about it is when you tell them they have fed you their own hair these people are rude and unapologetic and will do nothing to fix what they have done. This place regularly goes on and thumbs down or reports all of their bad reviews to skew the ratings in their favor. Don't be fooled. You are being fed hair. read more

3 out of the past 3 times i've gone, I've had hair in my food. That makes it the 5th time overall. Love the food but have to draw the line... can't go there any more. If they would just use hairnets, I'd go back. read more

The smoothies at various locations are generally very good. A good slightly overpriced smoothie in a variety of flavors and some tasty quick bites. This location is convenient to our eye dr so we have popped in before. Today was kind of a miss. The cashier was efficient and polite but we donated to the Sunshine Camp and didn't get the coupon or discount :( The rest of the staff was rowdy. Apparently they had some friends hanging around and carried on some conversations amongst themselves and the rest of the staff working in the back. No "adult" was available and it seemed more like 6 employees hanging out with friends vs a work environment. An elderly duo seemed to have trouble with the menu and ordering, etc and one young man quickly answered their questions but no real hospitality was displayed by any staff member. Watch your language folks while others, especially kiddos are around. Overall a clean place including the restrooms. read more