Having only been here once, and while it was super slow, I can't really give a full review. However, I will say, the beyond meat option is fantastic, and makes for a yummy sandwich :) read more

I come here because the food and smoothies are good and it's close to work. But every time I leave I always say I'm not coming back. I have once to be greeted or have somebody say we will be right with you, even after standing in line for 5 + minutes without being helped. The chubby balding guy is always there, with his usual I'm to cool to be here attitude and no smile 'what can I get you' greeting. My sandwich always has tomatoes even though I ask for no tomatoes every time. My guess is they don't read the reviews since this is the norm review for over a year. If they got it together I might come here more than once a month. read more

smoothie tasted pretty watered down & still had chunks of ice, etc in it. not much taste there. the hummus veggie wrap was good bc of the ingredients but again, pretty underwhelming & a bit stale. i have found inconsistencies in the quality they deliver based off of many previous experiences. read more

Good food. Takes way too long for food and drinks to be made. Was 15 min this time for a simple sandwich and smoothie.

So the wife and I wanted a smoothie, I heard about this place.. Googled it and on our way we go.. Showed up at 709am and the hours on the door say hours of operation 7am-9pm but no one is here! The hours on Yelp say 6am yet they are not open! Don't waste your time with this place! read more

Came in tonight only to be told adter standing in line waiting for several minutes that they are out of ice and it would be a 10 to 20 minute wait until they got more. Wth?!?! How does a smoothie place run out of ice???? Poor management! read more

This is the 2nd time I've been to this location where my smoothie was not made correctly. Both of the smoothies I ordered today contain banana, yet, I don't taste banana in either of them. I tried calling the store three times and no one answered. I guess a word of advice, taste your smoothie before leaving the place. Normally, when the ladies make my drinks they're correct. And I've been to this location numerous times. Just a little disappointed today! read more

Stopped by while on a bike ride at 10pm. Needed something to drink and saw they were open (24 hours). Had a spinach smoothie (one with mango) and it hit the spot. read more

Brandon is the best! Amazing smoothies and the entire staff always makes me feel special!!!

First time here the food had good ingredients but honestly I really came here for a smoothie and it was very delicious so as for juice and smoothies I will definitely come back. Good service and it's very laid back and chill. read more

The smoothie and half chicken salad sandwhich combo was the best 8 bucks I've spent in a long time.

This is one of my favorite smoothie chains of all time. However this location is always incredibly slow. Only one person working who isn't in a rush at all to help customers out. 10 minutes without even ordering with no one ahead of me. Ridiculous. Don't come if you're in any sort of rush or schedule unless you set aside at least 15 minutes. read more

If the receipt machine is broken and you are unable to see online orders coming in maybe you should ask the customer who came in and has been waiting for a while if maybe just maybe they are waiting for an online order!? No acknowledgement at all. Still four stars because the smoothies are good :) read more

Came in and waited over 20 minutes for 2 smoothies. Ridiculous. If you're understaffed then you need to hire more people to help during rush hour. In five minutes I will be waiting 30 minutes for two smoothies. Worst service . read more

I love their smoothies but the staff is HORRIBLE. They know absolutely nothing about their menu. I have come in several times and asked questions about the smoothies and what's in them/ explain what I want/ ask if they have something similar and they just stare at you blankly. They'll just kinda mumble and give you some irrelevant answer. The workers just seem so out of it. Also they have no phone!! I called so many time about a to go order, and called about possibly getting a refund for a terrible smoothie and they didn't answer. When I came back I asked if they had a phone and the guy answered with "uhhh I think my manager disconnected the phone line because it was getting expensive". How unprofessional and ridiculous. After getting a watered down smoothie and being told they have no phone line because it's so pricey I decided I'm never going back. read more

Worst experience EVER! I live right across the street and have been here multiple times. There's always new people working and today I can't even get a wrap because ANOTHER new girl working and she can't cook. Wtf seriously worst location do not go to this location read more

Wow 25 min to get two wraps and two drinks. Only one person working on a Tuesday morning at 8 am...

I love coming in to this location first thing in the morning!!! With Anna and William, they are awesome as a team, There has been a few days where it is just william in the store by himself. He does an amazing job. Gets you in and out as fast as he can. I see him there five days a week. But, I will say this. Great job to the Tempe Location for the great turn around that has happened at this location. I still keep coming back... read more

This location has the poorest customer service. Not friendly at all. It also seems to be out of key ingredients often.

What a joke.....They sell gift Cards here but then tell you they can't accept gift cards. Drove almost 10 moles since thre arent many of these stores in the valley, just to be told no gift cards are allowed. One of the workers advised that her manager has known about this for some time now and will eventually fix it....was advised I could visit one of their other far away stores and try to use gift cards there.....No hospitality or apologies given for the inconvenience I experienced. read more

Only one person working.... on a Saturday. The employee rang through the entire line without starting any beverages. The whole lobby is full, but everyone is just waiting. Come on management, ever heard of lean thinking? Seems like this place enjoys working harder, not smarter. read more

If I could give 0 stars I would. Five smoothies have been made in the last 30 minutes that I have been sitting and waiting for mine. Payment system is always 'messing up' every time I am here. Always extremely slow, understaffed, and running out of food. Gave multiple tries, will not be back. read more

My wife and I came in to Tropical Smoothie cafe the other day and were greeted by an extremely friendly employee. Not only did she give us suggestions, she made the greatest smoothie!!!! The shop was clean and we loved the atmosphere!!! Thanks for the experience and delicious smoothies Cassie!!! read more

I love the smoothies here and it's very convenient because I work down the road about 2 minutes away. It's also my go to after leaving the gym to head back to work. So as to why it's only 3 stars, it seems that almost every other time I come here I have to wait in a long line even though I had ordered and paid through the app. They do have an online pick up sign but that doesn't even matter when there is only one person manning the entire operation with many customers yet to order, which seems to be most of the time. Lack of management and/or staff here is the norm. I try to tell them that I am picking up an order but usually get a stare or no response. On my most recent visit I order 15-20 minutes before showing up, walked in to a line at the counter so I waited by the online pickup area, when she finally got to me I was told it is going to be awhile as she was backed up with 10+ orders. She did not seem to hear me when I said it was an online order almost half an hour ago by then, and had given my name to her. I should have left but chose to stay and wait since I already paid for it. So I waited, frustrated of course as I was going to be late for work, two minutes later it seemed it clicked in her head that it was an online order as she brought it over to me, name on it an all already, and told me to have a good day. No "sorry for the wait/confusion" as should have been told to everybody there. They seem to forget that there are a lot of people at lunch, and need to have a minimum 3 people there at all times during the lunch rush, maybe be more clear as to where online order people should be in line so they can get in an out fast, as is the purpose of ordering through the app. We will see what happens on today's visit. read more

Great service! Friendly staff, great smoothies and food. Highly recommend this cafe. Very convenient location!

This place use to be my favorite! You see this was my first job , my stomping grounds per say. From 2006 till now it was amazing. The smoothies haven't changed one bit still amazing as always but the food is gone to crap. I have an allergy to gluten and specifically ordered a bowl only to get home with a wrap, immediately I called and they fixed it with telling me I could come get another one. But yet again they made a wrap luckily this time I caught it before I got out the door. But I came home opened up my "salad/bowl" and realized it was simply spinach. It's way too expensive to pay for a bowl of spinach. Sadly I will no longer recommend TSC except for their smoothies. read more

I have gone to this location on many occasions and the experience was pleasant. Lately and as recently as yesterday however the pleasant experience has become nonexistent. Not only were we basically ignored upon arrival (as was every other customer that walked in) the product was haphazardly made and the taste was horrible. The 2 employees yesterday not only moved slower than snails...there were no smiles..no desire to be at work apparently and no manager available. I'm saddened by the decline of this location. I used to love this place. Back to Jamba I guess.. read more

After receiving some material in the mail about Tropical Smoothie Cafe, we decided to order lunch for our entire staff today. The ordering process was smooth and painless even though we had a large and somewhat complicated order. Arrived at designated pickup time and order was ready and waiting for me. Our entire team enjoyed the variety of their wraps and sandwiches. Will definitely go back to try the smoothies! read more

I want to say that the detox smoothie is the bomb. It's soo good that I come back everyday to get one. Now, on another note. There has been a change to this store. It has a new store manager and his name is William. He is so freaking awesome. You can see a difference in the staff there and the store has done a 180 turn around since he has come on to this location. Right choice for a store manager. Can't wait to see what else he does for this location. I'll always coming back to the location. The team there is awesome. Friendly, keeps everything clean. But, watch out for charisma she is very rude. Always ask for William. He is the best friendly and most of all out going to all the customer that come in. Nice job to the owners of this location. read more

Came here this morning for a smoothie mid-morning. There were a few people sitting down with their food/smoothies and I could tell one guy was standing and waiting around for his order. There were three employees working at the time. I walked up to the counter and nobody acknowledged me. The employees were frantically running around not paying attention. Finally, what seemed to be the manager looks up a few minutes later and says "we will be with you in a few minutes folks." I look behind me and there are now about 10 people waiting behind me to order. Minutes go by and he comes over to take everyone's order in line. I was the first person in line to order. He gets through the huge line of orders but there isn't anyone making smoothie orders as they come in. When he's finished taking orders he starts to make the smoothies but he wasn't making them in the order he rang them up in. I saw people in line behind me get their orders before me. I asked an employee if they called my name already and I missed it. I overheard her asking the manager and he rudely said he was backed up. When he called my name when my smoothie was ready I said thank you and he just handed it to me and walked away. Poor customer service and the manager had a terrible attitude. If that's the way he treats his customers and staff during a rush he's clearly in the wrong business. Took over 30 minutes to get a smoothie when I was the first one in line! read more

Yes! I lived in San sonoma for a year and I visited here weekly! I now drive over here just to get their smoothies and the hummus wrap. Their happy hour is awesome I save the extra smoothie for breakfast the next day Big Craig is the sweetest, funniest guy, too. Highly recommend this place. read more

This place is almost always under staffed. Their workers are slow and inconsiderate towards customers who have short lunch breaks. They offer a discount to local businesses, but depending on your nationality they'll ask you for your SSN before they ask to confirm your work badge. They treat some customers better than others. Their manager often holds up the line by conversating with customers and spewing jokes rather then getting customers in and out. He's not very professional. They employ a satanist girl who I would never tick off, because she works in the back on the food line. I once said "God bless you all and have a good day" I received the most devilish look from that satanists girl, and I'm not even religious. I just said it out of good nature, naturally. Let's talk about the products. Are any of their fruits or vegetables organic? No.(GMO's) Do they use high fructose corn syrup as an additive/filler? Not sure, but Possible. Their food is good but not filling and a little extreme as far as "trying" to be exotic. I recommend One Stop nutrition which is located next door. Better quality, better health. We live in the age of information, do your own research. read more

It is astounding to me how a business can let customers just walk out the door because of slow service. They would rather have their customers wait 25 MINUTES for their order than to hire a second person to work a shift...DURING HAPPY HOUR!!! I just watched two customers go next door to the One Stop Nutrition because of the non-moving line. I feel bad for the employee read more

Yes CJ F. is correct only I think it has to do with who is making your smoothie as I got one this morning as I wanted something to put me in a better mood than I was in but I had to throw away my $7 smoothie as it was more of a juice. They should really pay attention to how much ice they put in it cause the girl put to much, but the gentlemen that did the last ones came out awesome!!! read more

I've been to Jamba Juice and I never like it. I'm not sure what they put in their smoothies because it always tastes bitter, grainy, and tastes like diet food. But at Tropical Smoothie it's always a flavor explosion of goodness in my mouth. I did learn a long time ago that I've never cared for TS' s food, so this review is solely based on their smoothies...although maybe they've made some changes in the last 15 years and I should try it... Anyhow! Going to Tropical Smoothie, for me, is a rare treat and not something I do on a regular basis, 1) because I'm almost never near one, and 2) like coffee, it can get pricey. So with that in mind, I couldn't care less how annoying the staff is. As long as my smoothie is mouthgasmic those rowdy, bored looking teens can do whatever they want. My favorites are the Peanut Butter Cup, Bahama Mama, Sunrise Sunset, Paradise Point, Beach Bum, TropiColada, and Pineapple Delight. Yum yum! I hope to never see Tropical Smoothie go out of business because their smoothies truly are the best ones I've ever had! read more

By far the rudest manage I have ever seen in my life to the other employee all because the kid took my order , so he scolds him in front of customers "don't take a order if you can't ring it up " I'll never be back , owner needs to wake up and fire that clown !!!!!!!! Bad for business will never be back read more

I used to come here all the time and smoothies were really good. Staff was friendly. I stopped going for a while and went back last week for a smoothie. The smoothie tasted like a veggie drink before when I had ordered a chocolate and banana smoothie, not the best taste combination. I went there again today with a friend and got the same result. She had ordered a Peanut Paradise and her reaction after tasting it was that it tasted like grass. That's the last time we visit this store, it just seems like they might not be washing their blender containers correctly or probably not rinsing them out after every use. read more

Maybe a little understaffed at the time. But very polite employees. The store was was clean. I will definitely be back.

Absolutely THE WORST customer service I have EVER received at a place like this. Story goes like this...I watched the employees repeatedly pour out nearly 1/2 of the blender into the sink after each smoothie made., wasting tons of perfectly edible food. As someone who likes to give back and help out where I can, I asked the girl to please save the remaining smoothie so that 1) I could try to find someone homeless to give the remaining smoothie to or 2) take it home to my little brother. At first she was very kind about it, and told me she would be more than happy to do so. 7-8 smoothies made later when I finally thought my smoothie was up, and after watching the other employee (a very nice guy btw) pour the remaining content of the blender into a cup on the side, the woman told me that actually was not my smoothie. Fine, no issue. But then...girls goes and whispers to her colleague to discreetly take the other cup into the back. So, I clearly watched him take the remaining smoothie (the same exact one I had ordered mind you) and take it into the back stock area. The girl then told me mine was up next and told me it would be done in just a minute. I kindly reminded her again to put the contents of the leftovers into a side cup and she nodded in agreement. Immediately after pouring my smoothie, however, she turned her back and dumped water into the blender, turned back to me and said "OOPS! So sorry, I forgot you wanted the rest on the side!" Homegirl clearly thought I was born yesterday because she continued to defend herself claiming it was "an accident." Yeah, not buying it - 100% intentional and hands down some of the shittiest customer service I have personally ever received anywhere ever. The manager should be ashamed to have someone willing to behave so childishly. Oh let's also not forgot that she claimed having never asked her colleague to take the other smoothie and put it in the back. Watch your damn video surveillance and I promise you, promise you, you will see who was right. read more

It's been awhile since I have been here but decided today and my experience today was way different than my past experiences. I had to wait about 15 minutes to order and while waiting the guy making the smoothie or girl in the back never greeted me or the guests as they walked in. They already had 4 people waiting but still greet guest and be friendly... nothing. As I was waiting some people who received their food brought it back because it was the wrong order. My buffalo chicken wrap was extra saucy and lean machine was very tart. Maybe I'll go back if theyor try the smoothie spot next to them next time. read more