I can't begin to state how great this place is. After two bad experiences with our local PetSmart…read morewe decided to look elsewhere and thankfully we found this place. The customer service is amazing, if you are beginners they are willing to walk you through everything and give you great knowledge. Will be back every single time we need something for our aquarium. Will definitely be going here once we start our Saltwater tank. The are expanding soon and we cannot wait to see how it looks. They always have this amazing Puffer fish, it's a must see (See attached)

HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.

i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

Outstanding customer service and very knowledgeable regarding aquariums and fish. The salesman was…read moreso accommodating and very easy to talk to. Despite us being rookies, they were so patient and I would recommend coming here for your fish and aquarium needs. We had a great experience here.

Staff is friendly and knowledgeable. They don't mind educating you so that you are making the right…read morepurchases and always have great deals for new fish hobbyists. The only downside is you will likely end up a major fish person with many aquariums this is a fun hobby!

This is one of my favorite spots, chill store to browse, nice selection of corals & fish, and they…read morecan order what you want in a week too. Casey is super nice, knowledgeable, & been around the Phoenix reef scene a long time too.

Nice little place. Friendly knowledgeable staff helped me. Very nice young guy helped me, his name…read moreis Tony. He sold me 3 beautiful, healthy fish that are doing great in my reef tank a week later. They also have salt and RODI water at a very reasonable rate. I highly recommend them and they will be my go to from now on.

Sabrina was great ! And I got helped to find exactly what I needed, and I was able to get a…read morediscount and everybody there was friendly and then she was knowledgeable about the product.

I had a great experience today! Shawn was incredibly helpful, kind, and confidently guided me…read morethrough everything I needed. I had a lot of questions, and he took the time to answer each one without making me feel rushed. He helped me find the perfect harness for my 4-pound Cavapoo puppy, as well as a bully stick that was appropriate for such a small puppy. He was very knowledgeable and informative, and I really appreciated his excellent customer service. Thank you, Shawn, for making my visit such a positive experience!

I went to this location today to get some fish i must say it is the worst fish and fish display IV…read moreever seen in the 38 years of buying and rescuing fish tanks were dingy and dark All the price tags say one thing and the lady says another,,,,,i asked for 1 electric blue looking fish and got some black and red???? Fish i asked for 2 pokadot molly and got home to 2:f,,,,,,, guppies and this is ridiculous and i asked for one calical gold rings fish and specifically said don't give me the one with the inbreeding spinal injury and she gave me the exact one I'll never in my life go back to that shit hole and I feel sorry for the fish there

I went in for Tigger's scheduled appointment with Vetco. We…read morewere there about an hour in total from picking up kitty food to shots/check-up. Did not have to wait long in line to checkout.

I have now been using Reef Dr. for 2 years. I can promise you that the following statements are…read moregenuine: they're consistent, thorough, and knowledgeable. Lastly, but more importantly, the Reef Dr is a business. This isn't some kid doing water changes on your 5 gal guppy tank. This is the Reef Doctor.

Very knowledgeable and geinuenly helpful in creating the perfect tank for my fish. Ari really…read morecares and helped me turn my vision into a reality for my fishys now tricked out home.. Ari really listened and helped me find piceses that are a perfect fit for my clown and puffer fish. He knows his stuff, in regards to what differnt types of fish like and need in their environment to thrive. The best part, is that Ari helped me keep the price extremly reasonable and taught me how to up keep my tank and keep it looking clean. You can tell right away that Ari is passionate in his craft. I'm so happy I met him and want to say thank you again. I'm sure he can help you too, and I'll definitely be going back to see the doctor himself.

I've been relying on Justin's crew since 2023 after the fumblings and miss-directions of a handful…read moreof other aquarium service providers. Justin and Bobby have been, hands down the most consistently professional, easiest to work with, available for emergencies, and overall most technically competent of all aquarium retailers and service providers in the greater Phoenix Area. I have been keeping reef aquaria for over 50 years, since the days of dolomite and undergravel filters, when the concept was a novelty. I am particular, I know a bit, and I need a crew that can match wits with me to figure out the more challenging stuff to partner with me. The Justin-Bobby Team matches my needs, is patient with my sometimes old-school thinking, and always is keen to make sure I am satisfied. They are as interested in the success of my reef as I am!! I cannot give Aquatic Innovations a recommendation too high. If you are struggling with your salt aquarium and you still haven't contacted Justin, then its your own damn fault...

Excellent service and our aquatic turtle, Tori, is a happy thriving girl in her tank. Highly…read morerecommend Aquatic Innovations.

My eight-year-old daughter has wanted a snake since she was three, and I was incredibly…read moreapprehensive about the idea. We visited several reptile stores on the west side and had some nice experiences, but nothing compared to the care, integrity, and heart we experienced at Scales and Tails. What truly sets this shop apart is the people who work there and how deeply they care about the animals in their care. Jason knew so much about the individual snakes and was able to tell us which ones he felt comfortable letting my daughter hold and interact with and why. He knew which snakes were more head-shy, which had been around kids more often, and which had different temperaments. He patiently let her interact with several snakes until she fell in love with a beautiful six-month-old ball python. Since then, we've come back to the shop many times and have always been greeted with so much enthusiasm for this exciting new adventure in her life. They have taught us so much about creating the right enclosure, including the warm and cool sides, humidity, using moss, the importance of proper hides, heating, and so much more. John even gave us the sweet suggestion of having my daughter wear a shirt and then place it in the enclosure so her snake could begin getting used to her scent. Everyone took their time with my daughter, treated her with kindness and compassion, educated me without ever making me feel silly for asking a million questions, and gave me the space I needed to become comfortable and confident with bringing a snake into our home. We had such a wonderful experience, and when we finally brought our little dude home, we did it feeling prepared and confident instead of nervous and unsure. I would highly recommend Scales and Tails to anyone looking for a reptile, especially families who want knowledgeable, patient, honest guidance. My daughter is absolutely over the moon to finally bring home the little snake she has dreamed about for years, and I'm so thankful we found a shop that helped make that experience so special.

Went here for the first time tonight and the state of the reptiles and all other animals was…read morehorrible. Poor husbandry of everything. More than 75% of snakes had stuck shed on them. When asking the manager about the stuck shed, he said it was very common, which is not true with proper care. I have over 10 snakes and have never been an issue. The dart frog tanks were bone dry. It makes me enraged to see the mistreatment of these animals. This shop should not be open, a report will be filed. If I could give no or negative stars I would.

Aloha Hawaiians, My…read morebaby girl needed some doggy beauty I took her today. Sunday around 2:30 pm. I'm glad there was no waiting. There was lots of bargains on mark down Xmas outfits for your pooch and if you're looking for focal pieces for your tank there is a massive selection and they have some Xmas things also. I recommend this store and the store in Dessert Ridge for your grooming needs. .

This was the first Petsmart location I have gone to, to get my dogs food. The second location was…read morethe Petsmart on Agua Fria fwy. Both with the same issue. I have purchased Purina, Purina one (large breed), Purina one (standard), and Iams (large breed), and Iams (standard). EVERY BAG HAS HAD MEAL WORMS IN IT. I can't return the food as I empty the bags into an air tight container and toss the bag. I've cleaned the dog food containers, I've replaced the containers, I've swapped brands. At this point I believe all the local Petsmart in the area have this issue. It is probably a problem at the processing facility or the warehouse. I'm done shopping here. The only thing I've gotten after making Petsmart aware of this is coupons for more of their food. I know I'm not the only one that's experienced this. Something needs to be done about it!