Just had new Asko washer installed by Chris and Fonz and wanted to let you know how pleased my wife…read moreand I were with them. Friendly and professional and installation was quick. Would highly recommend John

I recently did a review of National Appliance in Middletown Delaware…read more The review was a 1 star review. My problem of a repair to my new refrigerator has been resolved, the GM Frank got involved and champion my issue and resolved the matter. The leadership Frank demonstrated was worthy of being labeled as awesome. I will continue to buy my appliances from the Middletown location, due to the seriousness Frank approach my problem.

SHOP LOCAL!! I must admit, this was my motivation when I decided to shop at Sears Hometown Store…read morein Middletown. I was buying a range, and little was I to know that my situation would become complicated due to selection, availability and delivery surrounding a scheduled home inspection. WOW! Alexis worked "magic" to ensure things were sorted out and everything went as smooth as silk. What Alexis did to accommodate me would NEVER have happened at a big box store. This affirmed to me that for many reasons we should SHOP LOCAL!

The Staff was great!! They priced Matched and it was a very fast turnaround on delivery.read more

I had a great experience working with Marshall to purchase a refrigerator and oven. He went out…read moreof his way after the point of sale to answer questions, set up delivery and instillation. I couldn't ask for better customer care. I'm a customer for life. Do yourself a favor and ask for Marshall Dave D

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

Refrigerator,started making wierd noises.Called,next day he was here. 15 minutes, he was finished.I…read moreasked, " how much" ? He said,"took longer to get here, then to make the repair".Great deal !!!!!!

Thank goodness for John. I do buy all my appliances from him but yesterday just needed a favor and…read moreJohn came over in less than 1/2 hour. That's why I support local businesses. They become your friends.

Review: Sears Service / American Freight Insurance Policy…read more Extremely disappointed with the handling of what should have been a simple washer repair covered under my American Freight protection plan. At the two-year maintenance mark, a technician identified that the door gasket was failing -- even though we'd had no issues. He said he'd order the part but couldn't install it that day. I later contacted Sears and the insurance provider to schedule the repair. At that point, neither company seemed to know what part was needed -- despite the technician's initial diagnosis. Soon after, the washer started leaking, and I called again to explain that it was clearly the bottom door gasket. A second visit was scheduled for 7/18, with a promise of a one-hour heads-up call -- especially important since their arrival window spans nine hours. I received no advance call. Instead, the technician rang the doorbell unannounced, and I told him (from my motorcycle) that I'd be right back. My 14-year-old daughter answered the door in the meantime, and the technician entered my home without my permission, proceeded with the inspection alone with my children inside (including my 5-year-old son), and took photos -- all before I returned. When I came in, I was shocked to find him casually explaining he'd inspected the machine and would be ordering the part -- again. This is the same technician who visited before and had already identified the part that needed replacement. The fact that he came unprepared, unannounced, and entered my home without consent is completely unacceptable. As a father, this was deeply uncomfortable. I had to ask him to leave my home. Since then, I've spent over three hours on the phone trying to report this situation through the proper channels. I am beyond frustrated and waiting to see if this will be handled appropriately. "To be determined," but I felt this experience deserved to be documented now. This was not the product originally having issues! I feel it was ripped off possibly at this point. No proof but seems odd. Likes to ride and not work on things imo.

Zero stars. Do not recommend!…read more Company has poor standards for theft/ pick up! Purchased furniture in which soon went "missing." Only to find out about the companies poor policy in place for pick up.. which essentially is theft. I was informed my items would be returned to the warehouse. It was stolen by someone within the company. No one in management is competent enough to find an appropriate resolution. Disgusting and embarrassing. I would not recommend anyone to deal with these types of poor services. Shop around before causing yourself and extreme headache and loss of your hard earned money. Scammed!

Highly recommended for excellent customer service , quality, and pricing. With over 100 years…read moreexperience Sanatoga Corp Appliance family owned business are experts in this field. My top-of-the-line appliances with App/Wifi connections have taken my cooking experience to the next level. Now I love to cook before cooking was a chore.

bought washer dry from Sanatoga December 2023 . was promised rebate on both never got rebate when…read moreI inquired they said it was sent . I never received them. Washing machine is now broken needing new control panel total cost to fix over 800 dollars .They pestered me for a review and I gave them a good one...mistake . regret ever going to this place... stick with the bigger companies which can give better warranties .

Family run business. Good people, helpful, courteous…read more Allowed us to look, answered all our questions.

I needed a washing machine after the 28 year old Kenmore died. Matterns came recommended by a…read morefriend. Anne was great to deal with in the showroom. I saved a little money with price matching. They do their own delivery, which went smoothly too. Very happy.

I purchased washer and dryer from BigCentric this past summer. What had brought me into the store…read morewas the sale price of a front-load LG washer and dryer pair. When comparing prices, BigCentric's price was about $300 less for each unit than the exact same units at The Home Depot and Lowe's, which were also supposedly on sale at those stores. I had recently moved into a new condo, and the salesperson was familiar with my condo development. Given what the salesperson knew of the condo development and the space limitations that sometimes existed there, he thought that the LG units that were on sale were the best bet. There was no attempt to get me to upgrade to more expensive units. Additionally there was no attempt to get me to purchase an extended warranty on the units. In fact, there was no mention of an extended warranty at all! I was further impressed, however, when they followed up with me after the delivery of the units. My condo, indeed, has a very tight space to fit the units in, and the delivery people who installed the units were relatively new to the job. BigCentric phoned me to ask me how the installation went. They offered to send their experienced installers to come and take a look to make sure that everything was done correctly, which occurred within the next several days. The more experienced guys did find something that had not been taken care of during the initial installation, and they corrected it. The staff at the store is totally professional, and everyone seems to have a genuine concern that the customer is completely satisfied. When it comes to buying appliances in the future, I will not even think about shopping anywhere else.

I went there to look for new kitchen appliances, and the experience was disappointing from start to…read morefinish. The staff was rude, and I was told I needed an appointment. I had called ahead to ask whether the models I wanted to see were in stock and was told they were, but when I arrived, they weren't. Instead, I was told to go see them at National Appliance Warehouse and then come back because they would price match. That struck me as very unprofessional. It seemed like they were using other companies as their showroom because they didn't actually have what they advertised on display. I also noticed several older models being presented as if they were new. I could be mistaken, but that was the impression I got. One thing that really stood out to me was that it appeared one of the refrigerators on the showroom floor was being used to store an employee's lunch. Maybe that particular refrigerator wasn't actually for sale, but it wasn't marked as such, so it gave the impression that the display appliances were being used by employees. I could be wrong, but that was honestly how it looked to me. The delivery times were also much longer than expected. When it came time to place an order, I found out the appliance would actually be shipped from another company rather than directly from them. That made the entire process feel like they were brokering the sale instead of selling inventory they actually had. Several of the appliances also had small nicks, dents, and marks, yet they were not labeled as scratch-and-dent items. In the end, they didn't earn my business. Buyers should do their homework before purchasing and make sure the products they're expecting to see are actually available before making the trip.

Had a great experience very helpful. They will drop off new and pick up the old. amazing prices. if…read moreyou buy used that thing is going to work like new.

I had a great first experience with this company! Called this morning and got an appointment today!…read moreScheduled with H and she called me to say E & E could arrive earlier than originally planned. Both Eds were friendly and very helpful and didn't mind my barking dogs. They gave me very helpful advice about my washing machine and charged me a very reasonable price for the service call. If I have any other appliances that need servicing I plan to call them again. I highly recommend them.

I needed a new microwave. I got a good price and delivery the next day!! Beth was great as usual.read more

Purchased new stove and microwave combo as well as new side-by-side refrigerator. Beth was an…read moreabsolute pleasure to work with and the delivery (next business day) and installation crews were terrific. Highly recommend for personalized service, competitive pricing and wide selection.