The hotel felt private with its own parking lot and security guard on-site at all times. It made me…read morefeel very secure to have that peace of mind during my stay. I enjoyed the clean pool, and hot tub to unwind after a long day of exploring. I really appreciated the willingness to help when the refrigerator wasn't working. The front desk quickly sent someone to fix the fridge, and he carried the entire new fridge up to the room to discover that it simply hasn't been turned on. There were a few issues I came across, the shower never got hotter than lukewarm which was a bummer. Soundproofing was another, I could hear everything from water running through the walls, metal clanking from the floor above, constant hums from appliances. I stayed for 2 nights and I felt quite restless despite the bed and pillows being incredibly comfortable. Despite the issues, I still found it a comfortable stay and it was very convenient to explore the SGV area.

I attended a banquet at the Holiday Inn in El Monte. Since the event had not started yet, several…read moremembers of our group, including some elderly guests, sat in the restaurant lobby while we waited. Unfortunately, we were treated very poorly by a member of the security staff. He informed us that the lobby was not associated with the restaurant and that we were not allowed to remain there. I understand that the hotel may have policies regarding the use of the lobby, and I respect those rules. However, what was disappointing was the way the message was delivered. The security staff spoke to us in a harsh and unwelcoming tone, making us feel as though we were an inconvenience rather than potential guests. Hospitality is not only about enforcing policies--it is also about treating people with courtesy and respect. When your guests include elderly individuals, a little patience and kindness can make a significant difference. There are many professional and respectful ways to explain hotel policies without making people feel unwelcome. I hope hotel management will provide additional customer service training to its security staff so that future visitors receive the level of hospitality that guests should reasonably expect from a hotel.

2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

My wife and I booked this hotel for 4 nights on a recent trip. It's in a good location to food…read moreoptions, decent freeway access from where we needed to drive on the trip, etc. We also drove a Tesla and there charging stations not too far away. Overall the hotel is definitely clean and I guess that's why people have bigger events there. We didn't opt for room cleaning but the staff were responsive when we needed more towels or toilet paper, etc. Instead of the $20-24 for parking, we decided to park in the neighborhood. If you go to the San Gabriel Police Station, you must pay for a permit to park overnight, you register by your license plate. We were able to find residential street parking close to the hotel. We had lounge access on the 6th Floor, which was nice to have a place to hang out and grab some drinks and snacks. They breakfast and afternoon Hors d'oeuvres were ok, the hot items seems like stuff they can easily heat up, but not bad. The best thing is they have a self-serve coffee machine which was pretty good. The reason I'm not giving the place 5 stars are issues that others have reviewed about the wifi and tv connectivity. We opted for the "enhanced wifi" which was included because of my wife's Bonvoy status and it still seemed to lag at times, and there were times she or I had to shift to hotspots in order to take Zoom Meetings. The tv was also lagging and I reset it myself (unplugging and replugging some of the cords), but the wifi even when I told the front desk, they said they were working on it, but it didn't seem to get that much better. It is a decent sized hotel, but if you're planning to do business while you're there, I hope they improve that part.

Family friendly…read more Beautiful hotel and property, well maintained. Website does not do it justice, two pools, hot tub, gorgeous gardens and a scavenger hunt for kids complete with prize Staff are all friendly and attentive, house keeping is top notch We enjoyed the pool, very kid friendly--kids can splash & make noise, order burgers poolside. Lanai pool is heated, Royce pool is larger not heated and the hot tub is good sized. Lots of weddings on property

One-Star Restaurant at a Five-Star Hotel…read more We had lunch at The Terrace at the Langham on Labor Day. The restaurant is down near the pool, and the setting is exactly what you would expect from the Langham: polished, and upscale. The hotel itself is beautiful, and walking through the property always feels special. Unfortunately, the meal did not live up to the surroundings. The menu had regular entrée options starting around $30, along with a $72 buffet. The staff was friendly, and the restaurant appeared well staffed, but things went downhill from there. We ordered coffee, mimosas, and the hummus trio. After a long wait, none of it had arrived. We finally flagged down our waiter, who seemed unaware that we had ordered anything. Apparently, the first waiter had taken our order before going on break and never passed it along to the next server. When the drinks finally arrived, the coffee was lukewarm. We sent it back, and the replacement was only slightly hotter. Not a great start and certainly not what you expect from the Langham. The hummus trio was also disappointing. It came with a thick fried flatbread that was hard, dry, and unpleasant to eat. It had a rough texture that reminded me more of cardboard than pita. My wife ordered the buffet, which had a carving station with smoked brisket and roughly 10 to 15 hot dishes. Most of the hot dishes were dairy-heavy, so she could not try many of them. She did have the soup, brisket, and fruit, but none were good. The soup did not look appetizing, the fruit was underripe and not sweet, and the brisket was probably the driest brisket I have ever seen. It was also underseasoned. I was already skeptical about brisket sitting under a heat lamp. BBQ restaurants store their briskets wrapped in butcher paper and sitting in warming ovens around 150 so they don't dry out. The executive allowed his staff to store the brisket on the carveing board under a heat lamp and what we got was extremely dry bland uneditable brisket. I ordered the branzino, which was probably the best thing we had. The fish was moist, and there were a few crisp bits on the outside. It was fine, but for the price and location, it was not particularly memorable. Dessert was another miss. The rest of the table ordered sorbet, while I ordered the mango sticky rice. What arrived looked like half of a coconut with a chocolate shell and a white filling. I assume the filling was meant to be sticky rice and coconut milk, but it tasted more like an Almond Joy than mango sticky rice. This version was not good and should not be called mango sticky rice. Great location, poor execution and quality. I am sorry but I expected so much more from the beloved Langham.

The customer service was stellar and consistent no matter with whom we interacted. They gave us a…read morefree 2pm checkout (instead of 11am). The room had amazing blackout curtains and a shade screen to help protect from the sun's heat. The AC worked super well and ran all night (it is very loud but provides great white noise for those who enjoy that). The beds were comfortable and had soft down pillows on them. A couple wall plugs in our room didn't work, but there were ample plugs around the room. The shower pressure was a little weak. Logging into WiFi was a bit challenging, but they provided us with a promotional code after we tried the traditional login process a few times without success. It was really easy to get ahold of the front desk quickly by dialing zero from the room phone.

i would say five stars, but there were some issues…read more a/c consistently loses power in around 5 a.m and stays out for hours. front desk claims someone must enter the room, and it's not a circuit breaker. it happens every morning. she seemed to be kind of nasty about it, too, because i told her every time it fixed, no one actually entered. she seemed to say that she didn't pass the information on, because i said we weren't ready for someone to enter the room when one of us is still sleeping in an unpresentable state of dress. it had us wondering if they are turning it off. if not, the consistency of the issue had us wondering if it is a fire safety issue. this review is from the eighth floor. there was a very nice and helpful front desk associate. i'm terrible with looking at name-tags, since many people flip them around nowadays. that wasn't happening here. i think she had long hair. friendly yet professional smile and demeanor. thanks, everyone. it was generally good. the surrounding area seemed easygoing, too.

So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

Horrible service, I stayed here for one night for some night work I was scheduled for, I spoke to…read morethe front desk and ask if I could pay for late check out , he told me no and assured me that I could stay till 1pm . I thought that was perfect I need some extra hours in the room due to my crazy schedule. I was woken up 3 times at 11:00 then at 11:45 then again at 12:00 they knocked 3 times if you don't answer then they come in . House keeping had no respect to waiting for my to check out . They kept checking to see if I was there still . I got so frustrated after barely getting sleep I left . I told the front desk and all they said was we are sorry . I won't ever come back here again

Rachel made me the best coffee , I love it , she is the best , the best coffee everread more

Great hotel with exceptional staff. Everyone was genuinely friendly, welcoming, and eager to help…read more The property is beautifully maintained, and the rooms are spacious, comfortable, and feel luxurious. The only reason I'm giving it four instead of five stars is the mandatory valet parking. There is no self-parking option, which can be inconvenient if you prefer to park your own vehicle or come and go frequently. Other than that, I had a great stay and would definitely recommend this hotel.

The staff was very friendly and helpful. The rooms are very clean and have a large space. Free…read morecontinental breakfast. Close to restaurants, shopping centers, and highways.

Firstly it should be shut down clean this place up it was disgusting graffiti on the George as you…read moreopen don't you put your clothes in look like blood stains on the carpet big stains on the wall like if somebody got shot and they try to clean the blood it was nasty no thanks to hotel.com for booking me here

I want to take a moment to recognize the incredible staff here at Comfort Suites in the City of…read moreIndustry. After going through a very stressful situation with a previous stay that led to my son having medical issues, my family and I came here exhausted and overwhelmed. From the moment we walked in, Emily at the front desk showed us nothing but kindness, professionalism, and understanding. She made the check-in process smooth and welcomed us without hesitation. I've stayed at many places over the years--Marriott, Embassy Suites, even high-end casino resorts back home in San Diego--and I can honestly say this place stands right there with them. The cleanliness, the comfort, the atmosphere... it truly exceeded expectations, especially for the value. This experience reminded me not to judge a place from the outside. What matters is how you're treated and how a place makes you feel--and this team made my family feel safe, comfortable, and cared for when we needed it the most. To Emily, and the manager, and the entire staff--thank you. What you did for my family means more than words can express. -- Snowden, LLC

Health department alert If I could give them a -1 star I…read moremost definitely would September 2025 I was told to leave after informing them that they have bed bugs. I checked in with my 2 yr old toddler who kept telling mythst she was itchy. Once I saw what it was and informed front desk, their mgr Akesh Patel told me to leave. But would not check me out so that I wouldn't be refunded.

This motel was home to us for almost 3 months, while we were waiting for escrow to close. Shout out…read moreto Victor! This place felt like home, it was a bitter sweet moment to leave.

My husband and I were in La Puente for a baby shower and one of the Airbnb's we were suppose to…read morestay at fell through leaving us with nowhere to stay. We had to book a hotel last minute and that's when we found Eunice Motel. We were so pleasantly surprised with this place. Extremely clean room, comfortable bed, great water pressure in the shower, clean bathroom, couldn't have asked for a better last minute accommodation! I highly recommend this place.

Lovely hotel! I'd definitely come back if I needed somewhere to stay near family again. Clean,…read morespacious, and friendly staff. Breakfast was the usual you get anywhere else but always a positive note. Thanks!

It's a strange hotel with a somewhat eerie lobby area. I've been here once and I can't say I get…read morethe best feeling. There are several other choices of hotels in the area that I would recommend over this place.