You can hear every single noise. From traffic, to your neighbors footsteps and conversations. The…read morewalls and windows are thin. If you want quiet, this is not the hotel for you. I stayed here for 2 nights. 4 floors here. I got the Deluxe superior room, king bed, on the third floor, with a Separate sitting area and tvs. The room was spacious and had half carpet and half wood flooring. We heard every footstep in the room above us. And the conversations, tv and music from the rooms on the side of us. continental breakfast is served 7am-10am. Has a Heated pool and free parking. And I located right by a Walmart, Texas Roadhouse and Cracker Barrel

Staff is unfriendly and does not greet or say hello when you walk up to the front desk to check in,…read morewalls are not soundproof, the building is not properly maintained and needs repairs, bring your own disinfectant wipes to clean the room and a scented plug in as there are weird smells.

WHAT A NIGHTMARE... NEVER AGAIN…read more I opted to go through my traveling self-booking company Beacon. Check in was quick and easy. The hotel air was scented & awesome. Upon entering the room, I recognized it looked smaller than the photos on the website. My husband noticed the TV was discolored and had a purple tint to the screen so he called the front desk to let them know and they decided to move us to another room. The new room was on a higher level and was a bit more spacious. So that was a positive. Apparently when I was showering, the TV in the room we had just gotten moved to also had some issue with the TV as it was automatically shutting off when my young son was watching a show. Again my hubby called the front desk to make them aware. No change as my husband was told we had already been moved to a new room by staff. No problem as we never asked to be moved from the first room - we simply wanted a working television. THE DOWNSIDE TO THE BIGGER ROOM: During bedtime we began preparing the suite. Upon walking into this suite - The couch had a gross strange white-type dirty appearance on the cushions (will upload photo). When pulling out the sleeper bed under the couch - the sheet on the mattress had already been slept on from a previous guest as there was long black hairs in the sheets and a couple disgusting yellowish blotches in the sheet. (Will upload photo) I ended up calling the front desk and to my surprise, Graecyn- fixed this situation immediately as she graciously and quickly brought extra clean and fresh bedding and even laid them on the couch as well as removed and replaced the dirty sheet on the sleeper. This really resulted in me feeling better about the cushions and the erratic TV. We opted to watch TV on our IPad. BREAKFAST OF DOOM Here's where things got ugly... During breakfast the next morning downstairs at the buffet while a guest was using the waffle equipment- the equipment became faulty and batter spilled all over the counter. Mind you there were two machines and the one on the farther left of me had issue. The one on the right (on my side) was still in working condition and a male in front of me removed his waffle once the machine timer signaled and he left the area. I was next in line.. I poured my batter and waited to the farthest right along the wall to give staff room to clean up the mess. I reached into the small trash hole within the counter on my side to throw away the disposable batter cup and just as I did - the younger staff member on the left leaned over on my side, (practically over me) bumping my hand while throwing away napkins and batter into the same small hole I was already in and got my left hand and diamond wedding ring (that I had professionally cleaned) drenched with batter mix. At this point I became frustrated and mentioned her error because she didn't even acknowledge her error. When I spoke up, she failed to even look at me, but instead said "Sorry" a little sarcastically. I then pulled out my phone with my right hand and snapped a photo of her (will upload photo). I thought, how could you not say, excuse me - pardon me or may I please get into your space to throw this away? But no... not a word, just a reach over me and got my hand and ring filthy. Later after my family got their meal and was eating.. I arrived at the breakfast table to join after I tried wiping off the batter that was now in my ring and on my fingers. I noticed my daughter looking at her food and asked her if she was ok. She then proceeded to show me the hair she found in her oatmeal. To me, this was the last draw. I walked straight away to the front desk and brought up these downfalls as errors to the front desk staff member on duty and a worker went straight to the oatmeal to remove it, meanwhile I was told a manager could speak to me regarding the issues once she arrived on site - but by that time, I was ready to check out immediately. I asked to receive a phone call instead. The manager called me approx 20 minutes later - but I was driving and couldn't speak as there was a signal issue so I asked her to please call me in a couple hours when I would no longer be driving so we could discuss the issues. She agreed and our conversation ended. I expected to get the call from her - though unfortunately she never called me back. Springhill Suites by Marriot in Flagstaff truly dropped the ball and that just showed me the lack of care for consumers/customers/guests time, money & satisfaction. FINAL WORDS: I will never stay at this location again and do not recommend this hotel to anyone now or in the future. Consumers Beware.

Great hotel . Good location, close to everything. The breakfast was delicious. It was the same…read moreitems I normally get at their breakfast with room deal, however the preparation and maintenance was superior to the other ones that I had. Mellissa on staff when out of her way to make me feel at home.

Sonesta ES Suites is listed as a 3-star hotel, but our experience was absolutely 5-star level…read more While the rooms are a bit dated and could use a refresh, the service more than makes up for it. We stayed during Northern Arizona University graduation weekend, so we assumed there was no chance of getting an early check-in with how busy Flagstaff was. Thankfully, Chris, the General Manager, took amazing care of us. He was incredibly friendly, gave us great dinner recommendations, and went out of his way to make sure we could check in early. That level of hospitality made a huge difference during a hectic graduation weekend. Since this is an extended stay property, the layout feels more like an apartment complex than a traditional hotel. The room was essentially a studio apartment complete with a kitchen, living area, king size bed, full bathroom, and even a fireplace. The kitchen included a full-size refrigerator and stovetop, which was a nice bonus. There was also storage everywhere--drawers and cabinets throughout the room, including several in the bathroom--which made the space feel very functional and comfortable. The bed was extremely comfortable and the air conditioning worked like a charm. The bed came with four pillows, which usually means thin pillows where you need to stack two together to sleep comfortably. Not these. They were fluffy and firm enough that I only needed one. The shower took a little time to heat up, but once it did there was plenty of hot water. There were definitely some visible signs of wear--the couch and carpet especially--but it really didn't detract much from the overall experience. The check-in building also has a dining area that offers a complimentary daily breakfast. There's a small bar serving a few local draft beers and wine, plus a convenience store where you can grab snacks and other incidentals. Parking is $5, and there was plenty of parking conveniently located near the rooms. If you're looking for a spacious, comfortable stay in Flagstaff with exceptional customer service, Sonesta ES Suites is an easy recommendation.

Let's start with what was good about this hotel. I really enjoyed the daily breakfast buffet, which…read moreoffered a wide variety of options. The selection included toast, bagels, blueberry muffins, English muffins, eggs, bacon or sausage, biscuit and sausage gravy, fried potatoes, oatmeal, cereal with milk, orange and apple juice, coffee, and pancakes. Everything was complimentary, convenient and satisfying, and it made for a great start to each day of our stay. The breakfast was definitely one of the highlights of the experience. I also appreciated that the hotel had a laundry room available. Having access to laundry made it much easier to manage dirty clothes during the trip instead of having to cram them into our luggage, which was very convenient. However, the unit we stayed in was far from ideal. The biggest issue was the sofa, which essentially had no cushioning left and looked extremely worn down. Sitting on it was extremely uncomfortable, and its condition stood out right away. The leather one seater in the room was also in poor shape and had clearly seen better days. In addition to the furniture, some areas of the room appeared neglected. The air vents, in particular, looked very dirty and rusty, which was hard to ignore. To make matters worse, there was a wasp in the room when we first walked in, which was unpleasant and unexpected. On a more positive note, the beds and comforters were comfortable, so sleeping was not an issue during our stay. Overall, the hotel was a decent place to stay, but it was not great. While there were some strong positives, especially the breakfast and laundry access, the condition and maintenance of the room could have been much better.

Like every other person from the Desert, I made the trek to higher elevation for Memorial Day…read moreweekend. I needed something convenient and within walking distance of downtown, but also something with real amenities--no run-down historic sites for me. Country Inn delivered where it mattered, and helped me have a comfortable vacation. What I loved: Indoor heated pool and hot tub. While it was 50 degrees and raining outside, I was staying toasty while taking in views of the city. You'll be a short walk from some of the most popular restaurants in town, and 8-10 minutes from the attractions on the other side of the tracks. What I liked: Rooms were sparkling clean, and housekeeping seems to drop by daily. There's a small gym. You can text your questions to the hotel if you need anything. Breakfast was adequate and convenient. What needs work: I feel petty complaining about this, but the little convenience store by the front desk has a terrible selection of snacks. They advertise laundry on-site, but it's a tiny closet with literally just one washing machine and one dryer. Neither of these issues are dealbreakers. If you're going to be in town for a few days, and you need a comfortable spot with easy access to both nature and nightlife, this will be a fine choice.

Terrible and rude front desk staff, think her name was Kimberly. Won't be staying there again. She…read morewas not sympathetic to my medical situation with my son. Instead of offering to help me with an early check in, she was rude and said, "Well I can't rush housekeeping, you need to wait until check in time." She said that to me but as I waited in the lobby she allowed 2 other parties to check in early. Didn't even explain nicely what was going on with my room. She just looked at us like we were bothering her as we waited. The room was showing its age, big rip on the sofa. Breakfast and coffee were terrible as well. Won't be staying here again. The people walking around the building were sketchy. Didn't feel safe walking to downtown area from there. Never again, you live and you learn I guess.

Knowing we were going to just need a place to rest for a few hours, I emailed this place about 4…read moredays ahead to see if they would have staff available in the wee hours and if possibly we could get a reduced rate as we planned a very late check in of 2-3am and still would be checking out by 11. They never responded and so I called the day before. I was told of course no discount (fine, whatever the room was a little over $110) and that I could ring for service and someone would come out to check us in. The driveway is easy to miss at night, so we had to circle around and there isn't direct parking in front of your room for all cars. The very small room had two queens but they were firm and we were glad of just a brief nap vs staying there longer; a little table and 2 chairs off the beds in a "hallway" that lead to the bathroom. The bathroom door was right up against the toilet pretty much, yet they had a bath tub? Idk who uses a bath tub in a place like this but it would've saved space to just have a stall. The AC was loud. They did have a larger than normal mini fridge, but we didn't use it. As the morning progressed, you really hear the traffic...we thought this would be quieter than off the highway but Milton is a MAIN Street. This place had less accommodation/space than a Motel 6 and they cover their bedding with a white sheet sandwiching the thin comforter so it was awkward to determine what was what and no other covering if you're chilled. In short, fine for an overnight stay or if you're truly not picky about comfort.

Clean, well kept, quiet with a friendly staff. Close enough to walk to downtown and restaurants on…read moreMilton Street. Good coffee house borders the property. We would return in the future.

This was very conveniently located, right off the freeway and a short easy drive to the cute…read moredowntown area. The staff were friendly and efficient. The room was very clean and good quality linens. Appreciated the eco friendly items. Actual real glass drinkware and wood sticks. Nice to have the fridge in room too.

Location: 5/5 Value: 4/5…read moreRoom (QQ on 2F): 4/5 Great lighting throughout Tons of outlets, USB, USB-C Shower: very good water pressure, Apotheke bath products WiFi: 218 (down), 181 (up) Bed pillows are way too big (not the best sleep as a result) No safe Voco doesn't offer free breakfast, which I believe is standard across their brand. Parking is $10/night at this location. As a Platinum Elite, I was offered 600 pts or $5 F&B credit upon check-in. 55" Roku TV allows input selection; however not able to connect firestick to WiFi (prob blocked), only workaround is to connect to hotspot. Easy parking, convenient location, tons of stores, restaurants in the area. Walmart, Target, In-N-Out, etc. Lowell Observatory is only 1.9mi away.

Great hotel for price and location! Stayed one night with family of five, in room 208. It was our…read morefavorite motel, out of the 9 hotels we stayed at, during our cross country vacation. Pros: Nice staff. Provided twin blowup mattress for our youngest kid. Comfortable beds. Clean. Obviously recently updated. Cold A/C. Working fridge and microwave. Simply decorated with no cheap painting prints, which I prefer. Working ice maker and coin operated washer and dryer next door. Felt safe, well lit. They had cute reading lights attached to bedside lamps; we used for spot lighting and for making shadow puppets that were a welcome laugh, after many hours on the road. Cons: Very few. Man screaming to his friend with his door open (this seems to be a trend at inexpensive motels, is not the fault of the motel staff). Definitely would recommend. Would stay here again (which we can say of only one other motel we stayed during our trip).

Last minute reservation durring our road trip, and they were very accommodating and very nice.read more

Castle rock is hands down the cleanest motel/hotel I've ever been too in my entire life. The bed…read moreand pillows were super comfy, great quality. The towels are super clean, no stains, extra plush. The ac/heater/fan works fast. You can cast to the TV which is not very common from my experience. Coffee pot in the room with folgers coffee was just like a cherry on top. I was just passing through, but this place makes me want to come back

Sonia the manager is a delight and accommodated my husband and me on our honeymoon. Room was very…read moreclean with a fridge. And very safe. We walked to dinners and stores and ice cream parlor. Great location