Professional employee. Wash met expectations. Wash plan was competitive. Good experience and good…read morevalue and quality business. Recommend.

Always was happy with Tommy's but when my wife took her car in for the Works wash, looks like only…read moreabout 40% of the salt and dirt was cleaned off and tire shine did not work as well as usual. I called and the employee was very nice and told me once she left the site, they could not do a rewash. I understand policy but explained she had no idea until I saw it when she came home. some policies could be bent but oh well.

Their touchless car wash really works! Just be sure to follow instructions carefully to make sure…read moreyou get good cleaning. Also, don't try to use a malfunctioning lane - if the lights are not on, which does occassionally happen, make sure to use one where the lights are on. If the lane is non-lit like the others, it won't wash, but will still take payment. It sounds obvious, but you are responsible for paying attention (I know, I was tired and in a hurry and missed it!)

It's okay for a touch less wash, since they don't really get the car clean. If it was on the west…read moreend, and I could wash it every day fo4va reasonable monthly rate, then I might be a repeat customer. At $15 a pop, I don't think so.

Wash your way is a great place to get a car wash if you are not in the mood to vacuum and wipe the…read moreinside yourself lol! I really appreciate the effort that is put into cleaning all of the "nooks and crannies" of your car. The kids working are always super nice and helpful. The only downside is the wait time while waiting for your car to get detailed. If you have the time to wait, wash your way is definitely worth it.

I've held Wash Your Way RVA in high regard for a long time, for years, they easily delivered 5-star…read moreservice every visit. I'm writing this review constructively because I truly want to see them maintain the standard they set, but the attention to detail has noticeably declined recently. On my most recent visit, I paid extra for a vacuum upgrade to get my interior looking sharp. Unfortunately, right before driving off, I noticed several obvious patches of pet hair that looked completely untouched. When I brought it to the detailer's attention, instead of quickly re-vacuuming the spots, he opted to wipe them down with a chemical product on a rag, which didn't actually remove the hair. To top it off, once I got on the road, I realized the main display screen hadn't been wiped down properly either. At the end of the day, I ended up having to use the vacuum station at my apartment complex to finish the job they missed. Having to redo the work yourself after paying for an upgraded package defeats the purpose of going to a professional wash. Wash Your Way RVA has a great foundation, but I hope management can tighten up final inspections and get quality control back to where it used to be.

I would suggest avoiding this car wash. I used the hand wash side and nothing makes me feel as…read morethough my car is as dirty as when I started. To begin, the tire cleaner just hissed air for a minute. I switched to the Presoak function. The stream was so narrow and underpowered even for "low pressure" that I wasted 3 minutes just trying to get coverage on my car. Switching to "High Powered" rinse and soap it is woefully underpowered. Usually bird poop and other clingy things will was off with this type of function, but not here. Also, it took over a full minute for soap to actually appear in the sprayer. Also of frustration, the sprayer boom will not fully circle the car. Moving on to the foam brush, the bristles are so old and thin that it has a better chance of scratching your car than actually scrubbing any clingers. And then there's the "foam" of the brush. It comes out so thin and runny that it just slides down the car. It's a foaming brush, not a soap cannon. I decided to just try to rinse the car. Back to the under powered "high pressure" sprayer. I literally spent 5 minutes trying to get the "foaming soap" off of my car. I tried the wax function, to at least get rid of spots, but as I could tell, there was no actual wax coming through the sprayer. (For 2 minutes) They clearly don't seem to be on top of filling in their liquid solutions. Now my car is spotty and still has dirty areas that cheaper and more effective hand wash places get clean no problem. I wasted nearly 20 dollars and I now have to go somewhere else I know I can actually get my car clean. Save yourself time and money, start somewhere else until this place updates and improves every aspect of this car wash

I had occasion to call them and the gentleman who answered was very friendly and helpful. They have…read morea brushless no-touch drive through wash bay which is important to me and not all car wash places have one. Their top of the line ($20) wash also includes a ceramic finishing spray which I also like.

Free vacuum stations. Quality industrial car wash at a flexible price, depending on the level of…read moreservices you choose. Very clean, efficient, inviting, well run, well maintained. Every step is labeled clearly for a smooth experience. Gets the job done!

Wonderful. No soap reside after car has completed wash. Strong vacuums help suck iup dust and…read moredebris in car. Delightful smiling employees. Great Richmond location.

Great service and a great cause! I randomly decided to get…read moremy cash washed today. Typically I wash it myself but it was 95 degrees outside. They were really welcoming and did a fantastic job. I drive a Jeep which often gets covered in bugs (fellow Jeep drivers can attest). Car washes are never able to get the bugs off with just the machines. The employees noticed this and spent time getting the remaining bugs off. Also, my tires look amazing!! Thanks so much, I'll be back!

Other than the supervisor who went the extra mile, the staff is pretty lazy. I'm not sure the last…read moretime I ever remember having to walk around the car pointing out how they didn't take a single washcloth to the interior, did not clean the inside windshield nor wipe down the front bumper to remove bugs and certainly a pet peeve of mine not drying off the insides of the door seals along with the hatchback. Come on guys when your customers are walking around wiping up things the employees should be doing.

Great customer service! I've never had an attendant approach me to ask if I needed assistance…read more Zachary was pleasant and answered my questions with no hesitation.

Severn-Donaldson, MD - I am so sick and tired of poor service and results, closed interior cleaning…read moreservices this morning due to lack of staff, equipment repair common, AND NO MANAGEMENT ENGAGEMENT. Not worth the premium monthly membership price!!! CANCELING TODAY! Unreliable Business!!! Dam!

DO NOT recommend this car wash…read more I went in with my car in good condition and came out with my front windshield completely cracked. They are trying to blame a small chip that was already there, but that damage is completely separate and unrelated. The crack spread across the entire windshield DURING the wash. Worst part: they refuse to take responsibility or provide the video. Be careful with this place. If something happens to your car, they won't take responsibility. I will continue escalating this until they are held accountable.

Update: they responded to our messages and gave us a refund…read more do not go to go car wash 7408 w broad st richmond va. they secretly sign you up for a membership and steal your money. i visited richmond and went for a one time card wash. the employee signed me up for a membership and 3 months later i figure out they are taking payments from my credit card they saved on file from a one time wash! do not go here. deceptive.