Waiting to have your sample taken while fasting, holding your #1 is never a pleasant experience…read more but I will share that this Saturday team was great. I had a 915am appointment. While i entered the room, it was Full. Receptionist announced that they are handling additional appointment coming from closed location because of the Garden Grove chemical incidents. I watched the team process through the waiting crowd efficiently. When it was my turn, i got an very experienced technician. She was fast and the needle almost didnt even hurt. She had me in and out under 10 mins Looking good this time. Day and night difference compared to 3 years ago when i have to do an employment drug test at the Placentia location

Every time we come here, we are told they are short-staffed and running behind. While occasional…read moredelays are understandable, this seems to be a consistent issue. Patients make appointments because they are sick, have schedules, and need timely care. Having people sit in the same waiting area for 2-4 hours is not only extremely frustrating, but also unsafe, as it increases the risk of spreading germs. What's even more concerning is that appointment times are not respected. If multiple patients are scheduled for the same time (for example, 10:00 AM), they are not seen in any clear or fair order. It feels disorganized and inconsiderate of patients' time. This level of service shows a lack of respect for patients. If staffing is an ongoing issue, there needs to be better scheduling, communication, and accountability. Patients deserve better--especially when they are not feeling well.

Fastest testing around for real. Get that urine in a cup in a jiffy. Idk what other care they…read moreprovide but urine testing for sure. Service is top notch. The worker got straight to the point. Quick and painless experience. I wish all urine sample places were like this. Office was nice and quiet. Good job to this place.

Quick! I was in and…read moreout very fast. I did call them to make an appointment, and I was able to get one the next day. It was empty inside. Which was really nice. I checked in and he took me back immediately. He explained the drug sample process, and we were on our way. I had to do a drug test for work. Did the urine sample and checked the label, to make sure it was correct. Everything looked good. Smooth process, and very quick. Quality care I would say. The hardest part was finding parking and finding the place lol You park right next door. There are a few labeled spots. Then you walk over to the building, and you will see a security car parked. Walk past the car and go up the stairs. Then turn right and enter through the doors and you will find a courtyard. Keep walking and you will see fast labs on the right-hand side. Took me a minute to find the place lol

Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a…read moreshout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

715 am, Saturday, May 16, 2026…read more I came an hour early to the Quest Lab to find out if they'd take me early before my appointment time as a walk-in. Not sure if it'll happen as I already have the standing appointment. The self service kiosk is easy to use, there are four machines near the entrance. Plenty of parking spaces here at the medical plaza. There's a constant arrival of patients, so not likely to be seen earlier than the appointment time. I have no idea when walk-ins would be seen as appointments have priority. I don't recommend trying to get here any earlier than ten minutes. The restrooms are clean, however, there's no wall mounted soap dispenser. That's such a big miss! Super silly having that gallon sized pump hand soap on the cabinet away from the sink. The hand dryer works well, there are no paper towels. This one is weird too, I was given a small plastic double Dixie cup with lid instead of the medical grade plastic urine collection cup. Hmm... Not sure if that was because I had to go before she had a jar ready and labeled. My phlebotomist was professional, yes. But she wasn't as good as the other one I had previously. All I care about is that they're able to collect the blood sample on the first insertion of the needle. Don't miss! Haha.

I haven't been here since they finished their remodeling…read more I love how they have so many kiosks with a clear divider for some privacy from patient to patient. The waiting room is large and they have long business hours from 5a-5pm. I don't love getting my lab drawn in general but I am happy to have this location close to my house. Mobile check in is nice.

This was second time here and I couldn't be any happier. It…read moretook me a week to find an appointment here but once I arrived this morning I was seen within minutes. Without my appointment it said it would be a 3.5 hour wait. Anyway, the staff and the location is top notch. Staff is very friendly and helpful too!!

Horrible experience walking into this office. My aunt can hardly walk and it's very difficult for…read moreher to leave the house. They could've simply squeezed her in for bloodwork to be done but the receptionist was very snobbing and said no she had to make an appointment. When clearly over the phone it states no appointment required. Horrible place!! They don't care for patients at all!!

Once again, check in with my phone was easy with the text message they sent, room was comfortable,…read moregot called within a few minutes. Angie drew my blood again and was just as nice and sweet as usual, no bruising afterward. She is very good at her job. I recommend this lab & will continue to give them my business because they're good! Thank You Angie!

Quest totally screwed up everything. They sent me to collections for $35 - a bill from 2024. Found…read moreout they had the wrong city for my mailing address. Then I sent payment via my bank on May 22nd -- it cleared immediately because Quest has an account with my bank and payments are processed immediately. Received a bil today dated may 27th for the same amount. Called billing they have not record of my payment. Asked our doctors not to use Quest anymore. I'm tired of having to do the work for companys that keep screwing up thins.

It's 2026 and we've used AIH twice already and they have been really easy to work with. We've…read morecollected our own samples and bagged them up and dropped them off at the lab. They offer many turnaround times and it's been a breeze to get results. I've attached what the results look like...

Very professional, friendly, and easy to drop off my sample. Great price for a fast turn around…read moretime as well! Would highly recommend.