My husband Danny W. and I absolutely love this company! They have helped us out so many times and…read morewe are so appreciative. They have the best staff in the entire world! We've had nothing but great interactions and are so appreciative of their service. We want to give a shout out to Adam, who came to our house and not only helped us but also told us what we were doing wrong and how to get the most out of our pool. Adam is awesome! Everyone there is awesome! I'm saying awesome a billion times because I think they're absolutely fantastic! Thanks again everyone! ....and BTW, whomever gave this company less than 5 stars is nuts. I personally hate how the wackadoos are the only ones that want to leave reviews. Anyway enough said. You want a great company this is the one you want to use.

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

Amir used to be very responsive. He doesn't seem to be around anymore and the service is not what…read moreit used to be.

For the 2026 season, apparently Amir is not reachable and his brother Kevin has taken over. Things…read moreare running horribly, and they have bailed on multiple appts that were scheduled. The company is completely mismanaged now and will not survive if they continue operating this poorly.

I never received my pool service either,I was scammed, I gave the benefits of doubt was never…read morehostile, and i payed 850.00 and was blocked,and my grandsons pool party was cancelled.Ive been ignored and blocked on all platforms,and anxiety is an understatement.. I just need you to Make it right.and do what you were payed to do.i have your address,and I will be pressing charges.

The statement posted by Legacy Pool Services is a complete fabrication meant to save face. The…read more$1,250 I paid was for services that were never completed. There was no contract fulfilled, no work done, and absolutely no disrespect on my part that is simply a lie to deflect from the fact that this is a scam operation. Don't be fooled by the carefully worded response. This person hides behind fake professionalism while taking money without delivering. Stay away. scammer and a liar. ask for ID before sending payment. I bet he run! The proof is posted. Refund please!!

I had an estimator come out, and a surprise fee was levied after the technician came out. Be…read morecareful with this company!

this boy is no good he has been a nightmare since i hired him he does no know what he is doing and…read morehis contract reads like a second grader wrote it. please do not hire him he is terrible and does not know what he is doing. broke my pool on day one. he is a kid with no experience who has learned how ot scam people.

I've used Top Line Pool for the last 18 years, also "inherited" from the previous owner. Over the…read moreyears, they've handled openings, closings, repairs, and painting my pool. The owner Charlie used to live in my neighborhood and everyone with pools uses his company. Charlie, Vickie, and the other staff are super friendly, highly educated in everything pool and spa related, and professional. I couldn't imagine going anywhere else. I look forward to summer just so I can see them every week when I get my water tested.

Top Line is my favorite pool store. Vicki and the other employees always provide me with excellent…read moreservice. They are friendly, knowledgeable, and always willing to help with any pool issue I have.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I'm writing this review because of the great support I've had with this company. After much much…read moreresearch I bought a hot tub from Capital Hot Tubs a few years ago. The purchase costed more than Costco or an online retailer, but It's well worth it. There are a lot of logistics when purchasing a hot tub such as delivery, installation, electrical, setup and so many other factors. And also warranty. These folks did an amazing job from electrical to set up and so many other items that's needed when setting up a hot tub. The best part is they provide amazing service afterwards. I've had to call for maintenance a few times and capital hot tubs takes care of it. Recently my control display died and Jay came over and took care of everything and was courteous, professional, and he knew his stuff. On top of that Jay also fixed another item under warranty that I wasn't even aware of. If you're looking for a real hot tub please don't buy online. Instead go to these folks and they will make it great and also after.

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.