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    True Monarch In Home Veterinary Service

    5.0 (5 reviews)
    Closed 10:00 am - 8:00 pm

    Services - True Monarch In Home Veterinary Service

    Pet physical or wellness exam

    Pet vaccinations

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    Summit Dog & Cat Hospital

    Summit Dog & Cat Hospital

    (71 reviews)

    Staff at Summit Dog and Cat hospital are kind and accommodating. I have been taking my two dogs and…read more two cats here for years and they have consistently delivered great care.

    Ellie would have been 10 last month. Poor management of care at Summit Dog and Cat Hospital…read more On 10/4/25, Ellie underwent services by Dr. Baker due to loss of appetite. She was not seen until 12/15/25 due to unreliable communication from Summit Dog and Cat Hospital. Here is what happened: -We called the front desk 3x in between that time frame to follow up on her bloodwork, which we later learned was abnormal results. -The receptionist stated the doctor had left a voicemail. -We later learned they had the incorrect phone number. They had the wrong area code of 917 instead of 973. (I am still trying to understand how that can be misinterpreted over the phone when the rest of the phone number was correct.) -We also left our email address, but the doctor or front desk never took the extra step to communicate with us. After hearing this news, we promptly scheduled her in December after two months- She was diagnosed with Advanced Kidney Disease. She underwent bloodwork and prescribed medication, but she had progressed far along that she wasn't taking medication anymore. Fluids were given and we administered subcutaneously at home. Ellie declined rapidly. We had a visiting doctor because she could not stand or walk anymore. She was incontinent, lethargic, and in pain. She passed away in home on 1/8/26. This was extremely tragic. We are very sad that Ellie passed away. But we are even more upset with the way her experience was handled. -If the correct phone number was put in, she would have had timely care. -If the front desk or doctor took the extra step to email if they did call about abnormal results, she may have had more time. -We should not have been the ones confirming an incorrect phone number 2 months later. If the front desk had known we had called multiple times and did not hear from the doctor, further steps should have been taken to confirm correct information was input in the system. I work in a healthcare setting and would do anything in my power to ensure my employees relay abnormal results or matters over as soon and efficiently as possible. Reason being is to establish patient safety, reduction in medical errors, and improvement in health outcomes. Clear and timely communication builds trust and accurate treatment to deliver high-quality, efficient care. We did not receive this at Summit Dog and Cat Hospital. My hope is that this facility trains their employees to work on their communication with pet parents through our experience. Everything starts with the receptionist staff for reliable communication and comfort knowing our pets have proper care. This should not be a repeated mistake and I can only hope that their management of staff improves after our unfortunate situation. Other factors that require review by management (see pictures below): -Ellie's birthday is input incorrect in the system. Her correct birthday is 2/6/16. -We were overcharged 10/4/25 for blood panel. This was resolved, but this should not be a mistake. -We were charged on 12/15/25 for urinalysis (UA) that was not done because she passed. We were told that it cannot be refunded due to a set fee with the other blood work. -We discussed getting a refund on needles after talking to Karen on the phone. When I went in person on 2/4/16, a receptionist with initials "HS" was not aware that Ellie had passed nor knew about conversation had with Karen. We had notes taken ourselves and showed it to her. I can only hope communication increases amongst employees and it is updated in their system that her passing was 1/8/26. -Management must learn to take accountability and take action when mistakes happen. There are several Google Reviews where when they are in the wrong, they do not respond or get defensive. This is not acceptable business practice especially to unhappy pet parents or grieving families. I look forward to hearing their response and if need be, they can give us a call to further discuss.

    Millburn Veterinary Hospital & Laser Surgery Center

    Millburn Veterinary Hospital & Laser Surgery Center

    (15 reviews)

    Once upon a time ago this was my deceased cat's vet office…read more Staff is friendly and knowledgeable. Parking can be tight. Keep in mind this is a for profit hospital and their fees are priced accordingly. I could not afford for general vaccination shots to go to this practice instead I go to People For Animals at the Hillside, NJ location which is a non-profit. The same for spay/neuter. I called for a general price for a cat spay neuter and was informed I would have to make an appointment for the cat to be examined.

    I wrote this on Google Reviews as well…read more My dog was recommended Cryosurgery from her normal Vet so I called to check availability for that procedure here. I was told that yes they do, and that my dog would just need to come in for a "consultation" to make sure it was possible. Was charged $40 deposit. No big deal. All this makes sense to me. I get to the Vet, they do an "Exam" instead of just a "Consult" and then tell me they don't even do Cryosurgery. Paid for "Exam" I was charged for a procedure I did not ask for. I was told they don't do the thing I was set up for in the first place. And even after talking with the Vet Manager and being told they do offer the surgery, they said that my dog didn't qualify. WHICH is all I was there to find out in the first place. A "Consultation". The Vet tech was great. The facilities are nice. I was not offered a refund on an Exam for which I was not scheduled. I would have been fine with letting go of the $40 deposit. I used their time. The business practices here are concerning. I would not recommend this Veterinary Hospital to others given the way this was handled.

    True Monarch In Home Veterinary Service - vet - Updated June 2026

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