From start to finish, our experience with True North Air Conditioning was nothing short of phenomenal, particularly because of their outstanding staff member, Michael Ritchey. It's rare these days to encounter a professional who not only excels in their technical skills but also embodies the epitome of customer service. Michael, a drywall repair specialist at True North, turned a routine AC unit replacement into an exemplary display of customer care and craftsmanship. Our journey with True North began when we needed a complete replacement of our AC unit. The HVAC technicians were competent and efficient, ensuring our new system was installed seamlessly. However, it was the subsequent drywall repair that truly set this experience apart. Enter Michael Ritchey. From the moment he arrived, his approach was nothing but professional, courteous, and reassuring. Michael took the time to explain every step of the drywall repair process, ensuring we understood what was going to be done. His communication skills were outstanding, a quality that is paramount but often overlooked in service interactions. Not only did he expertly repair the necessary areas, but his attention to detail was evident in how he managed his workspace--neat, clean, and respectful of our home. What truly distinguished Michael was his incredible generosity and kindness. He noticed other minor drywall imperfections around our home and offered to fix these at no extra cost. While we chose not to take advantage of his free services, this gesture spoke volumes about his character and dedication to customer satisfaction. He consistently checked in with us to ensure we were happy with his work, all the while maintaining a polite and professional demeanor that made the entire process smooth and stress-free. It's professionals like Michael Ritchey that reveal a company's true standards. True North Air Conditioning clearly understands the importance of quality, not just in the services they provide but also in the people they employ. Michael's exceptional skill and remarkable customer service are what prompted this five-star review. It is evident that True North is committed to hiring and retaining top-notch talent who not only do their job well but truly go above and beyond. In conclusion, if you are looking for an HVAC company that offers flawless execution and exceptional customer care, look no further than True North Air Conditioning. They aren't just about air conditioning; they're about creating a customer experience that is as cool and comfortable as the climates they regulate. Thank you, Michael and the True North team, for a job wonderfully done! read more

Exceptional Service and Above & Beyond Care! I cannot express enough appreciation and gratitude to True North Air Conditioning for their incredible service! From the moment I reached out, their team went above and beyond anything I could have asked for. Not only did they address the issue with my system quickly and efficiently, but they also took the time to ensure everything was working perfectly. What truly sets them apart is their compassion and understanding of my situation. Due to my husband's death and my financial limitations, they worked with me to find a solution that was both affordable and effective, without compromising on the quality of service. Their kindness and willingness to help meant the world to me and brought me such peace of mind. A special shout-out to Tristin, the office manager, for her exceptional coordination and empathy, Johnny and Micah, the technicians, for their expertise and attention to details, and Dave, the general manager, who personally called me and blew my mind with his kindness and customer service. Last but not least, the owner Mike for approving it all. Their professionalism, expertise, and genuine care for their customers are truly unmatched. I highly recommend True North to anyone looking for exceptional HVAC service. Thanks a MILLION for everything! May God Bless you all ABUNDANTLY for your kindness. read more

Our tenant called Saturday evening to let us know the AC was blowing warm air. I called my go to AC company, and the answering service told me someone would call me soon. No one ever did. I then went to the Yelp website to see if I could find someone who was available 24/7 to do the job. True North Air Conditioning had mostly 5-star ratings, so I called them. Savanna answered the phone on the second ring and scheduled an appointment for a tech to do a diagnostic on Sunday the following day. I met Michael at the property mid morning and after running a few test told me the compressor was out on the 22 year old AC unit. He then told me what options were available. I chose a new replacement unit and Michael said he could install the next day around 8:00am. I didn't believe that was possible because in a few hours he would have to pick up the new AC unit and schedule a crane to remove and replace the unit on the roof. I met him at the property on Monday morning at 7:45am and he had the new air conditioning unit installed and blowing cool air by 11:00am. I still can't believe he organized that quickly. I highly recommend this company for a job well done and will be using their service for all my AC needs moving forward. Gary read more

This company is truly remarkable! My a/c went out on Saturday in the 117 degree heat and I spent Saturday evening and Sunday morning trying to find someone who could come out to repair. I am 88 yrs old and asthmatic so I don't tolerate the heat well at all and needed expedited service if possible. By early afternoon on Sunday, I was still trying to get one of the companies I contacted to even respond to my voice mail msgs. I finally found True North Air Conditioning and called them. Tristen not only answered the phone immediately but was able to get me on their schedule for Monday morning between 8:00a and 10:00! She was friendly, kind and efficient...appreciated her help so much! On Monday, Jacob called me just after 8:00 to say he was on his way. Jacob arrived promptly, was very pleasant and immediately went to work. Within minutes, he had diagnosed the problem, had replaced a malfunctioning part and the cold air was flooding my home! There were no sales pitches, no warnings that I needed a new system, etc., which is common business practice with a/c companies these days. I can't recommend this company highly enough. What a pleasant experience! read more

I called because our heat pump was not working properly . Micah was scheduled to come out to trouble shoot the unit, he was not only on time but actually called to see if he could come a little earlier than scheduled. He did a through diagnostic of the unit. We also ask for a quote for a split unit for the garage. Micah and his partner returned the next day and corrected a lot of issues with the heat pump and installed the split system in the garage. They did not leave until the work was completed and kept us informed throughout the project. We are very pleased with the service we received. We have lived in the Valley for over 50 years and finally feel like we have found an honest reliable company for our AC needs. I would not hesitate to recommend them to friends and family. read more

DAVE, MICAH, JOSH, JACOB, GILBERT AND SAVANAH- WHAT A TEAM! TRUE NORTH TEAM- They are knowledgeable about their job. stayed for hours to make sure our air conditioner is working properly. DAVE, MICAH, JOSH, JACOB and GILBERT explained the diagnosis of the problem. They explained everything promptly and professionally regarding the problem. They did a great job, work hard tremendously outside and inside the house. Finally, fixed and our air conditioner is running great! Good customer service and very polite. Savanah- she's good customer service. Professional and follow up the issues right away. I highly recommend your business to all my friends. Thank you, TRUE NORTH! read more

We are extremely happy with True North's work. We added two mini splits ac units into our RV garage to help cool it down in there. True North did a fantastic job! Mike (owner) was extremely responsive when we requested the initial quote and we could tell he was very knowledgeable at his craft and he even offered up some recommendations as it relates to how best insulate the garage to make our investment even more economical. Their pricing was extremely competitive and the job they did was very thorough and well done. I would recommend True North for any AC related requests and we will use them again for our other units. You can't go wrong with True North! read more

I am thankful for True North AC! The diagnostic fee was very reasonable and the technician was friendly, clear, and gave several options for repairs/replacement. After getting a second opinion and estimate, I ended up going with True North. The technicians who competed the install were great - on time, hard working, and even competed the job in one day. My townhouse had a narrow attic and they went the extra mile to complete the difficult removal of the old unit and installation of the new one. I would absolutely recommend them to anyone! read more

"Absolutely exceptional service from True Star North Air Conditioning, thanks to Mike and Johnny! From start to finish, they provided customer service like no other. Their professionalism, expertise, and dedication ensured a seamless experience. They went above and beyond to address all our needs promptly and efficiently. Five stars without hesitation! Highly recommend True Star North Air Conditioning for anyone seeking top-notch service." read more

Michael responded quickly to my yelp request. I'm out of town but he was able to coordinate with my tenant to come out--I believe--that evening to assess the situation, followed up via phone with his findings and forwarded a quote for new AC. Tenant had a complete new system installed by Friday afternoon. Pricing seems reasonable. Prompt professional attention...priceless! Thank you, True North! Kathleen read more

Absolute best company. Fair prices, knowledgeable techs. Josh came out and gave us a quote and told me if I had any questions to get in touch anytime. We had several conversations back and forth and he answered every question we had Day or night. Even after our system was installed we had some more questions, he was more than happy to answer. True north is the best company I've come across. Thank you so much. read more

I awoke at 330am hot went directly to thermostat and found that my compressor was not turning on. I selected mike because of the possitve reviews. Well contacted Mike at 530am he was at my door at 830am he repaired my unit and was gone by 945am. I will always call Mike if needed he is Honest professional and more than fair with his pricing.Great Guy I highly recommend him !! read more

Highly Recommend. Excellent service, communication and very professional. From the time of the initial quote to replace our hvac system, through removal and installation to clean up-they were great. Mike, Johnny and Isaac were on on point with explaining in detail every step of the way. We're very pleased and the whole process couldn't have gone better! read more

I was very pleasantly surprised at the helpfulness and knowledge demonstrated by True North. Today, John Michael walked me through some simple checks and together we were able to re-wire and reprogram my thermostat to work with my heat pump. Thanks True North, I appreciate a warm house and avoiding a service call. It was above and beyond. read more

I have had True North servicing and repairing our air-conditioning for a couple years and I've been thrilled with their service and really impressed with how great their technicians are. We had a repair done today with Josh and he was awesome - thorough, hard-working, explained everything great and was overall a good guy. Great job! read more

Reasonable pricing, fast service, excellent results - what more can you ask! Needed a floor register in kitchen tile moved to a new location. Mike and his team came to the house, gave me an estimate and was able to perform the work the following week. Would absolutely use this team again. read more

This company had helped me with my ac repair. they were quick to get out and do the work which was much appreciated. Price for the service was on par with other HVAC companies I had contacted and the job got done without any major headaches. over all I found the service to be A+. read more

Very professional company. They installed my Trane split system on 4/27/2020 and I couldn't be happier with the installation and price. They not only did a great job installing they also cleaned up and removed the older unit and debree. I highly recommend this company read more

We have been very pleased with all aspects of our dealing with True North. From the beginning to end, everyone has been very professional and pleasant to deal with, pricing couldn't be beat and they have been very responsive to our needs. Great company to work with! read more