We had another A/C company come out and diagnose our unit, but the repair quote seemed much higher than we expected. Wanting to compare prices, we reached out to Rusty's AC, and we're so glad we did. Dean was friendly, honest, and gave us a much more reasonable quote. He was also able to get a technician, Blake, out to our house the very same day. Blake was professional, knowledgeable, and nice. He got our A/C cooling again with a temporary solution while we waited for the replacement part to arrive, which made a huge difference in this heat. From start to finish, the team at Rusty's AC was quick, respectful, and reasonably priced. The entire process was smooth and stress-free. I highly recommend Rusty's AC and will definitely use them again for any future HVAC needs! read more

Rusty's Air Conditioning And Heating - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

Its unfortunate I feel compelled to write this review update. I had Rusty's visit my parents house today since the external unit was making some noise on shut down, and given how great they were in 2023 when I needed them, it seemed like a no brainer. Nothing was declared wrong with their unit besides the LRA being higher than normal. (Apparently reading 129 when the rec on the unit is 120). So when I arrived the young tech was attempting to upsell my father on Compressor protection to solve this at a cost of $600, and stating to both of us at that time that the issue would only get worse and the compressor was the most expensive part of the unit to replace if it goes out (correct). He said $600 was cheaper than a compressor replacement (also correct). After some basic research I realized they were being upsold. Sure protection is good, But if your unit is already covering most of the bases a protector would, then why install one? The upsell statement was.... "Without this your unit will be unprotected and your LRV values are only going to continue to get worse, compressors are thousands to replace" It felt like doom tactics and for a second in my mind I was like, we should just do this. I took a photo of my units information and serial, threw it in to chat GPT. It told me the following about my unit. " What you have Brand: Lennox Model: ML17XP1-048-230A01 Type: Heat pump (not just AC) Size: 4 ton system Refrigerant: R-410A Voltage: 208/230V system (not 120V)" " Does your system already have protection? Yes--your Lennox ML17 series includes: Internal compressor overload protection Anti-short-cycle delay (via thermostat/control board) Standard electrical safeguards required by code So you already have basic built-in protection " I cross referenced this with the manual too. So maybe he meant "Compressor saver"? Like a hard start kit, who knows I'm not an AC tech, back to the internet. Well looks like my unit does not need or benefit from this since its only 2-3 years old and our capacitor was almost on point with the expected readout so starting was likely not an issue. I also saw that 129 was still within the expected +/- 10% tolerance even if on the higher side. So in a nutshell I am disappointed with the outcome here. I understand a bit of salesmanship is required for a successful biz, but $600 of not required add-ons for a unit that has most of it already doesn't feel honest. Not to mention that feedback online was to expect to pay $350-450 and that $600 and above was considered very expensive. And lets say I am totally off the mark here and my research is off, then in that case the young tech seriously failed to explain in detail about the topic. The tech that visited me in 2023 was so knowledgable and at no point did I feel like I was being upsold on things I didn't need. There was a trust bond there almost immediately with that guy. I went back to read reviews and saw that the same has happened to some of your other customers (Quincy . R from literally 2 weeks ago) Your biz was EXCELLENT! I raved about you guys to my neighbors in the past. Some of them even booked you. I know you guys are better than this. Sadly i'll have to take my biz and recommendations else where from here on. Thanks for the great job you did in 2023 and good luck with your continued biz Rusty's. read more

We always call Rusty's AC when we need help with our air conditioners. You can't beat their knowledgeable, polite and caring employees who do excellent, fast work. I really appreciated Blake's expertise. He brought comfort back to our home. read more

When I needed someone to help me with my AC, Rusty's Air Conditioning and Heating was there. I paid 15 a month for their "monthly service". They would scheduled appointments to come out and do a tune up. I am loyal to the core but sadly that has run its course. I had them come out this past Wednesday and do a tune up. The tech said I needed a compressor saver and wanted to charge 500ish dollars. I felt like I wanted to shop around and I'm glad I did. I had another company (FRESH AMERICAN AIR) come out and look at my AC. The owner (ARMANDO BARRAZA) didn't find anything out of range. All my components are running within spec. He also made a video showing me all the components. He also showed me a video of how dirty my unit was (mold, dust)- even after the Rusty's tech said he cleaned it. Also, Armando showed me how there was air leaking out of my unit- which the Rusty's tech did not catch or mention. I felt we paid them for nothing. I cancelled my services with them. Just a cautionary tale. The on the left of each picture are of the unit after a Rusty's tech came out and "cleaned" out AC and the pics on the right of the pics were taken after a tech/owner of another company came out and actually did the job he was paid for. read more

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Our air conditioner, is working well again ...I called them.. and they came within 12 hours

We had Rusty's come out to do an annual checkup on our one heat pump unit. Their technician arrived as promised and was very, very courteous and went about the job very efficiently (paper shoe covers in the house and all). Unlike other companies we've used in the past, there was no pressure to replace any "aging" components on the unit. All the electrical readings were explained to us in simple language and we will definitely call Rusty's for next year's service. read more

Very impressed with Rusty's Air Conditioning. They came early and my unit was fixed before the heat started. Very professional,fair pricing.They are the best. Thanks Rusty's! read more

I called Rusty's AC because I needed a new AC. Rusty's came out when they said, which is not common in today's world, and gave me a competitive proposal for a new AC. Once I agreed to purchase, they were flexible with the install date. Install went seamless. Based on my experience I would highly recommend Rusty's AC. read more

Caden was early, polite, & professional! He educated us on our AC. 100% recommend to ANYONE!

Blake came out to service my air conditioner and get it ready for the summer, and I couldn't be happier with the experience. He was very thorough and took the time to explain everything he was checking and cleaning on the unit, which I really appreciated. It's clear he knows his work and takes pride in doing it right. On top of that, he was friendly and professional the entire time. Great service all around! read more

Love this company always super friendly and fast to come out they actually care about getting you up and running again my AC tech Caden came out within a few hours of our AC going out got to work and within the hour he had it up and running. I even gave him the option to come back the next day to replace the part because it was getting dark and I was concerned with his safety but he assured me that he's done it several times and he wouldn't have any issue getting it all completed that night. I won't use any other company for my AC needs Rusty AC are my guys. read more

they charged me over a thousand dollars to replace a capacitor on my AC.... would never recommend!! Outrageou!!

We had our fall maintenance service with Caden. He was a total professional, very pleasant, and was thorough checking our system. We plan to request him for our spring maintenance. read more

AC went out overnight on a Sunday. Rusty's was the first to respond. Made appointment for 8-12 am. Richard showed up at 8:45. Very nice and professional. Got right to it. Diagnosed the problem and was finished by 9:15. Would definitely recommend and use again. read more

Only company that could come out immediately. They were able to diagnose the problem quickly and get my AC unit running like normal. I recommend giving them a call. read more

Personable professional on time and he found the small leak in our system that went undetected by our 'recommended' service team! Unbelievable team at Rusty's! This is the second time they came to our 'rescue' and will not use another company while living here. Super pleased with this company and love that they are 'clean' with use of booties in home (we have a small animal ) but additionally don't 'upsell' as that ...aggravates the heck out of me. Service value quality are all top notch. Thank you Rusty's! read more

Exceptional support and expertise got us cool again after an uncomfortable August weekend without AC. They'd serviced the AC previously and had detailed notes to reference to make for a quick and cost effective repair. I highly recommend the service for anyone looking for a local company and honest, consistent service. read more

I came home Friday night to a hot house and a/c not working. Filled out a request for service form at 9:55 pm, received a text back before 10 pm with an appointment for Saturday morning. 7:57 am Saturday, I received a text that Richard my technician was on his way, his bio was also included. He shows up at 8:00 am, job complete and a cool house by 8:15. All for a super reasonable price! I was so impressed with Rusty's that I signed up for a maintenance plan. Absolutely outstanding service! read more

You know it's bad enough we have a Goverment that will screws at every turning point. But then you have companies like this. So I called this company to come out. They asked how old my unit was I thought it was 15 years I guess 17 years. The unit has been running good. But it wasn't blowing as cold so I figured it just needed to be recharged. Now when I asked how much the service to come out. They say there is no cost if you agree to the work that they recommend. Okay being that I just need a charge I was okay with that. There tech comes out says that they can't even service a unit that old. Also told me that the Freon they use can't be used on this unit anymore cause of how old it is. So they just want to sale me a new unit, right off the bat. Well they could recharge the unit ( R-22 ) you just take the old Freon out and use what is allowed by regulations. But oh no they just want to sale a new unit. My friend use to work for a couple AC companies in the valley. He said, it is so pushed on the techs to sale 1st, be a trades men second. So these guys couldn't even do anything, nothing!! They still charged me the 89$?? Can you believe that? Couldn't do anything but still wanted to charge us the 89$. Now if you look at there website and there reviews. You would think God himself reached down and blessed these folks with perfect reviews. Now if you believe a company is that perfect!? Than this is the company for you. It's just really sad that we have business that will screw the poor over as much as they can. I promise this will come back on these guys by ten fold!! I will also be filing a complaint with the better business. Just cause I don't have a lot of money. Doesn't mean I don't know people that have a lot of money. This word is going to spread like wild fire. Couldn't or wouldn't do anything for my unit. They don't even work on units that old. The tech acted like I have the most rarest model in the world. Even when they can't work on the unit! read more

AC dead at 9pm tonight. A Sunday! Rusty's was recommended by another company that could not come out tonight. I mean it's gonna be 112 tomorrow I couldn't wait! Rusty's delivered! Got a text with a pic of technician, Richard and a bio. I felt safer knowing who was coming to my home at 10. Compressor and motor were done and these were fixed and my AC running better than ever by midnight. Life savers. Price seemed very reasonable even for a Sunday, almost Monday. Richard was professional, courteous and knew what to do. Thank you Richard and Rusty's. You're my new AC provider. read more

Richard F. did a thorough honest job solving my heater issue. Rusty's was a second opinion and will be my new go-to company for A/C issues. Thank you for putting service and customers first! Hard to find these days. : ) read more

Rusty's Air was insanely fast, especially for being a Sunday evening before July 4th. I was put in contact through Yelp and the response was quick and professional. The appointment was set between 6-10 and the service technician was here by 7. I am now writing this review at 8:30 the same evening. The price for the repair was reasonable and Richard was polite and professional. I will recommend Rusty's to everyone!! read more

The technician was able to come to fix the AC the same day for a rental property. It scored major points with the tenant. Also, their rates for an emergency fix were reasonable. read more

Good value...consistent communication. Very professional. Would call again if needed.

Great service, great guys, tweaked and cleaned our system. Found a couple issues from our new house build. Highly recommended!

HeyRusty How come I wasn't told about military credit?.. I asked technician what was the price of the part he was installing?? He didn't know!!!! You are an UNETHICAL company out to screw whoever you desire! Call me Dusty! Let's talk about how competitive you are!! Not!!!!!! read more

Honest and professional. It was a simple repair that that performed without pushing for an upsell. Couldn't recommend them higher. They came right on time as well. read more

A little expensive, but technician Ryan was knowledgeable and very thorough. He explained how the process was going.

Rusty came to our rescue late on a Friday afternoon, after we received an exorbitant quote from another company. He was friendly, professional, and helped us out with some coolant to last us until he could get the needed parts and replace them. Since we were experiencing 100 degree days without air conditioning, that was a huge blessing! The other company was going to charge us at least 1/3 more than Rusty and they did not supply us with emergency coolant. Pretty bum deal when we had used them a few times, and come to find out we were overcharged for a bandaid service than an actual fix. You can trust Rusty to be fair and honest! read more

We have Sean come to our house twice a year to clean and maintenance our HVAC Unit. We really appreciate Sean's attention to detail and his honest assessment. After helping us several years ago when our AC stopped working in the middle of the summer we greatly appreciated the fast response and not charging us an arm and a leg to fix the issue. read more

Fast response after hours, Richard was polite, professional, and knowledgeable! Trip charge ($89) included diagnosis of a bad capacitor. A $78 capacitor was replaced for an additional $480.07 in just a few minutes (under 10 min). I expect to pay a fair markup and for labor involved, but over 500% markup on the capacitor I consider excessive. A 5 for service, but a 1 for value! Can't understand previous review comments about costs being "reasonable". read more

the technician Richard was very efficient and knew his job. the company does not want to lose him.

Originally requested maintenance service for my 2 A/C units. 1st visit, he didn't even look at the units he went straight to the attic and said there was an issue with the air duct, and it would be $950 to repair.. When I asked if that's what he founded through the process of the A/C maintenance, he mentioned he never looked or even intended to maintenance the A/C units. I then told him that's what I called for to begin with! He told me he would maintenance them when he returns to complete repairs to the airduct. Upon his return a week later to fix the air duct I ask again if he'll be completing the maintenance the A/C units. He tells me no, that's he too busy today?! It wasn't until I had to call the home office to have the original reason for him to be out to have him stay and complete. Only to find out that after the maintenance, that 2 parts needed to be repaired due to extremely low whatever or my units would give out at any moment.. so after all is done, the total cost to me was almost $1800.. which is what not troubles me.. its the fact that I wasn't going to get the work I Originally called for to start with and that even after spending the initial $950 my A/C would not be working if I didn't make it a point for him to stay and do the job I set up for to begin with! Make me second guess if I needed all that work to begin with.. read more

Rusty's AC was quick to respond to my request for services on a Sunday. Their pricing was very fair and they got my AC working within hours. I can't say enough about this business. I will absolutely use this business again when needed and highly recommend them. read more

Rusty's services the homes that we manage as rentals for our clients. They have done dozens of service calls, installed new units for us and every repair has been done right and the prices have always been very fair and competitive. We need reliable and trustworthy service technicians to keep our tenants and owners satisfied with quick and reliable service. Rusty's is excellent in every regard. read more

We live in a home where Chas Roberts installed the AC so we knew there would be issues but the first year was even worse than we thought. We had to call them out multiple times with the issues we were having and each time they said they fixed the problem. Too bad it was never actually fixed. I don't know if they were lying, incompetent, or both, but I got sick of it so I had Rustys come take a look. They found the actual issue within 20 minutes which Chas Roberts took multiple visits to miss. Chas Roberts told me I would have to wait 5 months for them to come and fix a mistake they created so I had Rustys fix it at a great price in less than a week. Rustys should be the go-to fix for all the shortcut problems and run-around games that these big HVAC companies try and pull with their customers. Our house feels comfortable for the first time since we moved in thanks to Rustys. read more

Another company 'fixed' our 7-year-old air conditioning unit that wasn't cooling but had to be called back a few weeks later because it failed again. The diagnosis the 2nd time was a shorted compressor, and the recommend fix was a whole new system. The quoted price was absurd but after the tech 'spoke with his manager' the price was lowered to ridiculous and they didn't have time on their schedule for 10 days. A friend recommended we call Rusty's and I'm sure glad we did. Rusty's came out the next day and had our house cooling in no time - the compressor was fine. Rusty's is knowledgeable, fair, trustworthy and efficient and I highly recommend this company. read more

Woke up on a Saturday morning and found that my AC and Heater was not kicking on. I had to go to work that day but my wife was home so I setup an appointment to get it looked at and they scheduled it for the same day (Thank You) Rusty came out that same afternoon and found out the problem to be a main relay and that it kept popping the fuse. He replaced the main relay and tested the system, it all works fine now. My wife said he was friendly and professional and really pleased with the service. I would recommend Rusty's for anybody that asks me who I would recommend for AC/Heating service. I Thank for Rusty for his speedy service. read more