Lovely establishment located on a cozy section of Emerson Street in Palo Alto…read more I was immediately led to my room and given instructions of what I would experience during the treatment. Jennifer was wonderful, with a light but powerful touch. She asked me what concerns I had and treated them specifically and recommended products as well. My skin was literally glowing when I left. Highly recommend!

Got a Groupon for a 60 minute facial massage at Elisha Marie since this is located close to my work…read moreplace. The space is clean and well maintained, albeit a little small. It is a bit away from downtown which makes it a neighborhood secret, I imagine. The facial itself was very relaxing with an emphasis on massage (over products/masks) and the esthetician explained the different steps involved in the facial along with their benefits, which I appreciated. The staff was helpful and they have a good website for convenient bookings and managing payments.

I was introduced to Megan by my aunt for eyebrows and completely trusted her from the start! Her…read morespace is so tranquil and calm, you can feel her intentionality and talent the moment you walk into the lounge. She did an amazing job with my eyebrows, and I came back shortly after for a facial! I'm so happy my aunt recommended her, and I'll definitely be back regular!

Megan is fabulous with her job , she did a great facial on me , she has magic hands…read more i loved her face massage and the glow result i also got eyebrow threading and eyelash lifting which came up so great highly recommend

I found Litsa from Yelp. I called her and she was very knowledgeable about electrolysis. I made…read morean appointment with her for 2 weeks in advance. It was the soonest time that fit into my schedule. I am very busy as I work full time, go to school full time and rehearse with a modern dance group. We made the 1/2 hour appt for 10 AM on a Wednesday and I told her that I had to meet a client at 10:45 down the street. The day of the appointment it took a bit longer than I expected and I was 8 minutes late. It sucks that I was late but I am the client and I was thinking if she has to cut it short it is my fault. So I run into the salon and I thought I was in the wrong place. There was a bunch of little old ladies getting curlers put in their hair by other little old ladies. There was no receptionist and one of the ladies with curlers asked me if I was waiting for Litsa. When I said yes the woman with curlers said Litsa would be with me soon. So I was waiting. I thought perhaps she was in the back room waiting for me. I continued to wait. I started getting nervous then I started getting pissed. Where is she? Did she get into an accident? At about 10:23 a door opened and a man walked out. Then about a minute later an older later walked out and told me that she was Litsa and she would help me after she went to the bathroom. Huh? You are 25 minutes late the first time meeting a client who mentioned she is in a time crunch and the first thing you say is that you are going to make her even later as you go to the bathroom. I was pissed. I told her that she is 25 minutes late for a 30 minute appointment. I told her I have to meet a client in 20 minutes. I couldn't even think as I was really upset and she kept asking what she could do to make it better. She decided she was going to work on me a bit and not charge me. So immediately she laid me down and spent the next 15 minutes removing hairs. She never did go to the bathroom by the way and I did feel a little bad. In the end I was on time for my client and I did not have to pay a cent. She did remedy the situation and I booked another appoint with her as I felt a little guilty not paying anything. Her place is really close to my office so it is really convenient. I'll see if it ends up working out. She mentioned that she does answer the phone when she is with clients and I know that is going to irritate me to death. When you pay 40 USD for a 15 minute appt it is costing you almost 2 USD every time she answers the phone. I had a previous electrolysis that would screen her calls and every once in a while she would answer if it were someone that she was having a hard time reaching. This happened once every 8 visits or so. Anyway she did remedy the situation lets see if anything happens the next time.

This is not your typical electrolysis place. It's a hair salon filled with elderly people and…read morethere's very little privacy as you get your electrolysis. I decided to try this place as it was the closest to my work. Never coming back! The appointment was never taken seriously. Waited for my appt for over 25 minutes. I could hear someone was being serviced ahead of me, but the conversation kept going and I waited and waited. I finally asked the hair stylist outside, who said it "she is never on time." What?!!! I wasted a whole hour coming here and had to leave because she was so late! No apology either. Plenty of other places to go! Never coming back.

Originally came here for a hydrafacial with owner Marjan. It was great and I left with literal…read moreglowing skin. She gave me advice and tips so I decided to come back, to have a more thorough consultation with her about what she thought was best for my skin. She's an expert. Very kind and accommodating. There are so many services they offer that I wanted to educate myself. She was a wealth of information and it was much appreciated. I purchased the suggested skincare serums and have been loving them (Cosmedix & SkinBetter Science). And I hope to be back soon for the DermaSweep service she recommended (for lightening melasma) evening my skin tone. Alejandra at the front desk is very sweet. And helpful.

Bought a package a few years ago but didn't finish the last two(?) sessions…read more Didn't come back because they didn't provide or "have" numbing cream when I asked for it. A cooling stick roller used instead of it. Didn't feel particularly welcomed.

This little hidden gem was a bit tricky to find but once I figured out that it was a stall within a…read morelarger building, it clicked! Alicia was so friendly and efficient. With the numbing spray, I flinched much less than normal. She paid attention to details and made me felt at ease. It was a smooth process (haha no pun intended).

Very clean, efficient, and easy. Great location. Professional. Always happy with wax results. Could…read morenot recommend more.

Ive been coming to Misty for years for my hair removal needs. She is a PRO! She's extremely…read moreknowledgeable in the craft and has such a wonderful "bedside manner." She makes the atmosphere calm and comfortable, and has the gentlest of touches. She's elite and I highly recommend her services. 20/10!!!

I discovered Misty and SF Bay Electrolysis earlier this year and I couldn't be happier. If I could…read moregive her 10 stars, I would. A few things right off the bat: Misty is clearly talented, knows what she is doing, she's pleasant, witty, straightforward, explains the process clearly and fun to talk to! Her location is cute & clean, easy parking, and payment is a breeze. As far as results - I have been blown away by how effective this has been for me. I have been waxing since I was 16 years old, so to never have to do this again is a dream come true. I considered laser but I knew it would grow back, so investing a little more time for the long term results was fine with me. As many other reviewers have noted, Misty has a soft touch and will put you at ease immediately. If you have been on the fence about electrolysis I highly recommend you at least book a consultation, it's a game changer! Thank you so much, Misty!!

I did not have a good experience here. I asked for information on reducing acne after my facial and…read moreit was not made clear that I would be charged an extra roughly $100 (I don't remember the exact amount), just to be told about a regimen that I did not end up wanting to do, and they wouldn't even let me keep the papers with the info. That is honestly ridiculous to be charged an extra $100 on top of the outrageously expensive appointment and laughably not even get to keep the papers. It was not made clear beforehand at all that I would be charged for it. Edit: To be clear, my "outrageous" comment is in regards to the original appointment, NOT the consultation I seemingly received AFTERWARDS. I feel that the services are overpriced, but that is not the reason I am making this review. Nor am I arguing whether or not it was a consultation, or what is the correct term to use for the regimen handout. I am stating that it was NOT made clear that that was what was happening or that I would be charged for it. The whole point is that I was unaware it was a "full consultation." I highly recommend improving communication at this establishment. In summary, I never booked a consultation, nor did I ask for one, and there was most certainly miscommunication on the part of the employees. I did not make the realization until I was charged for it, and at the time did not know how to advocate for myself, so I simply paid and left, but that was not fair to myself. Hence, this review.

I've been coming to this studio since 2018, and after almost 7 years, I can honestly say I'm still…read morejust as happy as when I started--actually, even more so. My skin is healthy, glowing, and better than it's ever been. The treatments are super effective, and I've been using their skincare products for years now--they really work and feel great on the skin. I also want to give a big shoutout to the team for helping my teenage daughter. She had a pretty serious acne problem when we first came in, and now her skin looks clear and healthy. It made such a difference for her confidence, and I'm really grateful for that. I definitely recommend this place to anyone--whether you're an adult looking to take care of your skin or a teen struggling with acne. The service is always professional, friendly, and most importantly, it gets real results.

I'm so thankful to have found Kasia! She's been taking care of my skin for over a year now and I…read morecouldn't be happier with the results. I see her every 7-8 weeks for an incredible facial that includes: microdermabrasion, extractions, deep cleansing and hydration. Beyond being so knowledgeable in her craft and creating a relaxing atmosphere, Kasia is also a kind, genuine person that I always enjoy visiting! Whenever I'm asked about my glowing skin I give Kasia the praise and have happily referred my dearest friends to her. She's truly the best!

Kasia is awesome!! I started seeing her when she was at Thermae and when she left to start her own…read morebusiness, it was an easy decision for me to follow her. She takes amazing care of my skin! It looks so fresh and clean and just awesome after I see her. Since I've been seeing her for over 2 years now, she knows my skin and customizes each facial to how my skin is on that day. My skin isn't as dry and my pores aren't as clogged. I made monthly appointments with Kasia during my year long engagement and I'm so glad I did. On my wedding day, my skin looked amazing. Even my make-up artist said my skin was noticeably healthier looking on the day of then it was during my trial, which was 8 months earlier. I only trust Kasia with all my waxing as well. She uses the hard wax which makes it soooo much less painful and actually somewhat bearable - if that's possible. I never tried brazillian waxing until one day Kasia convinced me and she's right: it's the best thing! On top of being talented and very well trained, she's really friendly and personable. She manages to make waxing pleasant and she puts you at ease. She just is so inviting and welcome that you just relax and forget about what she's doing. I only trust Kasia for my facials and waxing - I don't go anywhere else now!