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    True Texas BBQ

    3.8 (4 reviews)

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    Ask the Community - True Texas BBQ

    Potbelly

    Potbelly

    3.3
    (96 reviews)
    1.2 mi
    $

    A wreck on wheat with everything and hot peppers. Can't go wrong. Solid sandwich. Always good,…read moreregardless of location.

    I hate leaving negative reviews, but this experience was disappointing enough that I felt it needed…read moreto be shared. I've been to this location before, and during this visit I jokingly mentioned that the last time my sandwich was a little light on toppings and asked if I could get a little extra. Instead of responding politely, an employee named Rose' became argumentative and told me I needed to "take it up with corporate." He even commented that the food "must be good because you came back." There was absolutely no reason to argue with a customer over a simple request. If he wasn't authorized to provide extra toppings, a polite explanation or asking a manager to step in would have been the appropriate response. Instead, he came across as arrogant, dismissive, and unprofessional. What makes this even more frustrating is that the rest of the staff at the MacArthur Las Colinas location was friendly, courteous, and genuinely willing to accommodate customers. They provided excellent customer service and deserve recognition for it. Hopefully, Rose' can learn from his coworkers, because his behavior did not reflect the standard the rest of the team set. Customer service is just as important as the food, and no customer should be made to feel like they're being scolded for making a simple request.

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    True Texas BBQ - bbq - Updated August 2026

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