BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services…read morerequired and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks.

It's never truer than when buying a car - Caveat Emptor!…read more The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed!

Revive did an EXCELLENT job on my moms car. Jimmy explained everything he was going to do and made…read moremy moms car look so good. Very professional backed up by great service. We will be back for all of our cars!

Jimmy had my 3 year old Jeep Wrangler looking as good if not better then when I drove it off the…read morelot new. He worked around my schedule and time constraints and delivered as promised.

Finding a good deal on a used car was easy at Prize Auto, Waldorf. The financing process was…read morestraightforward, and the prices were great. Definitely deserves a five-star rating!

I was intrested to learn more and test drive a new SUV and Chris really helped me outread more

have generally been satisfied with the dealership, but I was disappointed with my experience…read moreyesterday. I had a 1:00 p.m. appointment and waited three hours before being told it would take at least another hour. Customers should be informed in advance if the service may take four or five hours so they can make other arrangements. I was quoted approximately $800 for the brake service, but the labor cost was not clearly explained or itemized before I approved the work. After paying nearly $1,000, I realized that about $430 was for labor. The parts and labor charges should be clearly separated before the customer authorizes the service. I would appreciate it if you could review my invoice and consider an adjustment to the labor charge.

The customer service is good, but I can see the dealership is money hungry. I've never in my life…read morehad a monthly note of 1,400.00. Something isn't right! Yeah I was hurt on the job and wasn't getting paid, so that lowered my credit score. I just got back to work, so I just wanted some more truck space really for my music equipment. They keep cutting the back of these vehicles smaller. I traded in the Mazda SUV a Toyota car. I read online that Toyota vehicles are reliable! And I was tired of the little space in the Cx-50. I've never had a really good experience at any dealership except for the one I went to in Towson Maryland. I wrote a letter to the Better Business Bureau years ago when I was younger because I had a lot of money then, but I wasn't stupid at all. I kept giving up money and asking for what I wanted and I would get the run around, the salesman would say take this vehicle and your jeep should be available next week! That wasn't the case! The next thing I knew "Darcars was shut down on Saint Barnabas Road. You just can't treat people any kind of way. I didn't ask for anything extra, so hopefully I can get somethings removed from this paperwork! I know I have thirty days to make any changes. Before I walk into any dealership I ask for what I want before I waste my time driving to the lot. I asked for a vehicle with more trunk space. I went to the Used car lot now! I wanted lower payments! I got a new vehicle and my payments were doubled. I was already paying 812.00 for this little Mazda, and I'm just catching up on all my bills since Sedgwick decided not to pay me correctly! This really upsets that people just aren't cool unless you go further out. I appreciate everyone taking the time to help me out, but I'm thinking I would have got better service if the person in charged calls me in and say I can help you! Nope not so! This really made my situation worse. I wanted a truck, but it wasn't available. I just can't seem to get better service unless I go further out of town. I just know right now, no one really cares about anything but money now. The next time I make a move! I will have the money to buy anything with the credit union. This financing and adding on extra fees that are really unnecessary for me is not the way to go. Just be careful when going into the financing process because something just isn't right. I am not driving a Ferrari or anything, so this monthly note should not be this high! I've been in way bigger vehicles and never paid a high note with the negative equity rolled over from my other vehicle! I appreciate everything, but it would be better if the person could let me know if they can really help me or not before I get up out the bed and spend hours doing something I may regret doing letter on. All I can say is! Don't be like me, and go in somewhere hoping you can get whatever you want without anything other than a vehicle to trade in, but make sure you just have the money to buy what you want straight out, and then you won't have to deal with all the hidden fees being attached somewhere in the end.

My overall experience wasn't exactly what I expected, but everything happens for a reason. The best…read morepart of my visit was working with Alisia. Alisia was amazing--very friendly, knowledgeable, and never pushy. She made the process comfortable and enjoyable, which is rare at a dealership. If you want a laid-back, honest salesperson who isn't overly talkative or pushy, ask for Alisia by name before speaking with anyone else. She's great!

It's now 926. I arrive for 8 AM appointment. They did not pull my vehicle in the bay until 9…read moreo'clock. The waiting area is a complete disaster. Cheers lined up back to back. There's no personal space and the showroom smells like a a clone store not a showroom totally disgusting, waiting area and showroom It's dirty dusty and the bathroom is unimaginable. Sophie has some place to go. Don't stay here and wait for your vehicle. Have a ride take your way and then come back later and get your vehicle.

My Experience with Jim Randles, Vinnie and John (Sales Manager) was the greatest experience I have…read moreever had when purchasing a vehicle. I was well taken care of. I got an awesome deal. My car us very nice and fully loaded with features. I felt like I was visiting family every time I visited. I would like to give additional recognition to Jim Randles. He is the one that convinced me to come in and that he would help. He is just a great guy and awesome salesman. I will refer all my friends and family.

Selling my daughter's car last night (2/26/26) was the EASIEST process ever! We had a great…read moreexperience buying this same car 5 years ago from the CarMax White Marsh location but I definitely wanted to shout out CarMax Brandywine Crossing for their stellar customer service, and the efficient, quick and seamless experience! We walked in (on time) for our 4pm appointment and we were wrapped up and sent off (with a refund, BTW) in less than 2 hours! Sheesh ... the drive getting here took about the same amount of time! Would love to hear about YOUR experience. When you go, tell them you saw them on Yelp!

6:30 appointment for a test drive, walked out at 8pm... 1.5 hours of sitting around. 1.5 hours of…read moretime wasted!!!!

Recently bought a 2020 Jeep Wrangler Unlimited, I did some research on this car for the past few…read moremonths. When I found this car on a auto app, I immediately went to the dealer's website and sent in a message. The internet sales person Tatyana was amazing! Extremely friendly, provided a ton of details, and I didn't feel pressured like most dealers I've dealt with. We communicated through call, text, and email about the vehicle and trade-in. Decided to take the jump and do a test drive that day. When I pulled up, me and my family were greeted by Tatyana and Mark. They had the car ready for test drive. While I test drove they took my old car in to review a trade-in offer. We came back, reviewed deals/offers, and negotiated. Possibly the best decision I've ever made! Extremely happy about the purchase, highly recommended! Thank you again to Tatyana, Mark, and the team!

I Rarely do this but I am very frustrated …read more I bought a used Dodge Ram 1500 from Waldorf Ford at the end of July drove it for less than 48 hours and engine light came on and the back up camera quit working. They put it in for repair telling me it was something minor. Didn't fix the camera, and told me there was a recall part needed and they would call me when it came in. Gave the truck back and we drove it for about a week and it started overheating. Dropped the truck off again on Aug 5 because i needed to drive my son to California. I have to say, They have provided a rental car the entire time but I bought a truck and i get a rental car. Today is September 5th i have made two truck payments on a vehicle I haven't even hardly driven . At this point, I don't even want the truck. No one has called to give me an update. There is no timeline given. I have been buying cars at Waldorf Ford for more than 20 years but I have bought my last vehicle from them Very disappointed and dissatisfied Brent