Revive did an EXCELLENT job on my moms car. Jimmy explained everything he was going to do and made…read moremy moms car look so good. Very professional backed up by great service. We will be back for all of our cars!

Jimmy had my 3 year old Jeep Wrangler looking as good if not better then when I drove it off the…read morelot new. He worked around my schedule and time constraints and delivered as promised.

Finding a good deal on a used car was easy at Prize Auto, Waldorf. The financing process was…read morestraightforward, and the prices were great. Definitely deserves a five-star rating!

I was intrested to learn more and test drive a new SUV and Chris really helped me outread more

As a 100% service-disabled veteran, I specifically asked when scheduling my appointment whether…read moreshuttle service to and from my home would be available. I explained that my appointment was on a workday and that I needed to return home to work while my vehicle was being serviced. I was assured that shuttle service would be available. However, when I arrived for my appointment this morning, I was informed that my home is outside the authorized shuttle service radius. I was then offered the option of remaining at the dealership and waiting for my vehicle. That was not a reasonable solution because I had already explained when scheduling my appointment that I needed to get back home to work. Had I known in advance that shuttle service was not available, I could have made alternate transportation arrangements. I dropped my vehicle off at 7:30 a.m. and did not receive notification that my service was complete until 12:24 p.m. Had I stayed at the dealership as suggested, I would have had to use approximately five hours of leave from work--something I specifically sought to avoid by confirming transportation before scheduling my appointment. I then spoke with Service Manager Tammie Kuntz, who approved what she described as a "one-time exception." Unfortunately, the way this was handled came across as unnecessarily performative. In front of her employees, she emphasized that she was making an exception and stated that she was going to speak with the scheduling staff to ensure they no longer promise shuttle service beyond the 10-mile limit. Rather than simply resolving the issue, the interaction felt more like an opportunity to demonstrate her authority than to assist a customer. I also had my puppy with me, who is currently training to become my service dog. While discussing the shuttle, Ms. Kuntz reached down to pet him without asking my permission. That interaction reinforced the impression that she was approaching the situation from a position of condescension while "doing me a favor." Regardless of whether a dog is a service animal, a service dog in training, or simply a family pet, it is basic courtesy to ask the owner's permission before attempting to pet the animal. In the case of service animals and those in training, that courtesy is even more important because unnecessary interaction can interfere with their focus and training. I'm now left paying approximately $40 for an Uber back to the dealership. Had I been given accurate information when I scheduled my appointment, I could have made other transportation arrangements, avoided the unnecessary expense, and prevented this inconvenience altogether. I hope this feedback is taken constructively so that future customers--especially disabled veterans and others who rely on accessible transportation--receive accurate information and a more respectful, considerate customer experience.

Bought a used car from Demonte and never been happier. Came in later in the day knowing what i…read morewanted and he made sure everything was as easy as possible

My overall experience wasn't exactly what I expected, but everything happens for a reason. The best…read morepart of my visit was working with Alisia. Alisia was amazing--very friendly, knowledgeable, and never pushy. She made the process comfortable and enjoyable, which is rare at a dealership. If you want a laid-back, honest salesperson who isn't overly talkative or pushy, ask for Alisia by name before speaking with anyone else. She's great!

It's now 926. I arrive for 8 AM appointment. They did not pull my vehicle in the bay until 9…read moreo'clock. The waiting area is a complete disaster. Cheers lined up back to back. There's no personal space and the showroom smells like a a clone store not a showroom totally disgusting, waiting area and showroom It's dirty dusty and the bathroom is unimaginable. Sophie has some place to go. Don't stay here and wait for your vehicle. Have a ride take your way and then come back later and get your vehicle.

My Experience with Jim Randles, Vinnie and John (Sales Manager) was the greatest experience I have…read moreever had when purchasing a vehicle. I was well taken care of. I got an awesome deal. My car us very nice and fully loaded with features. I felt like I was visiting family every time I visited. I would like to give additional recognition to Jim Randles. He is the one that convinced me to come in and that he would help. He is just a great guy and awesome salesman. I will refer all my friends and family.

Selling my daughter's car last night (2/26/26) was the EASIEST process ever! We had a great…read moreexperience buying this same car 5 years ago from the CarMax White Marsh location but I definitely wanted to shout out CarMax Brandywine Crossing for their stellar customer service, and the efficient, quick and seamless experience! We walked in (on time) for our 4pm appointment and we were wrapped up and sent off (with a refund, BTW) in less than 2 hours! Sheesh ... the drive getting here took about the same amount of time! Would love to hear about YOUR experience. When you go, tell them you saw them on Yelp!

Terrible customer service. I had a car shipped from North Carolina to the Brandywine, Maryland…read morelocation. The car has been here for a week now simply waiting for a state inspection. As a previous Lexus certified state inspection technician to wait one week for a state inspection is completely unacceptable. I've called 3 times within the week to check on the status of the vehicle to see if I can pick it up and every time they tell me, they will give me a call back when the vehicle is ready just for me to never receive a call. A state inspection should only take about an hour, less time on a well maintained vehicle.