I went to T&W to look at options for replacing aging, partly rotted double-hung windows for a 1935 Berkeley house. Vintage, beautifully built, but not indestructible. Especially the south- and west-facing windows after 90 years. Anyway, I was just looking for options, but after spending an hour with the sales person, Emerson Yearwood, and following up online on the Marvin windows website, I was sold on the Marvin "Ultimate G2" replacement inserts, which are designed not only to fit exactly into that kind of vintage construction with a minimum of installation work required, designed not just to fit exactly but to match perfectly. Out of curiosity I checked prices of similarly designed Anderson windows at Home Depot. Not even close, the Marvins at T&W are way ahead for price when "price" means value & quality. And Emerson Yearwood at Truitt & White answered all my questions (some quite detailed on design & installation) frankly and completely. read more

Brian-Martin was tremendously responsive and detail-oriented, and helped us with a complex Marvin window order on a short timeline. He was even able to accommodate last-minute changes that I requested. Buying windows is complicated, and I recommend working with someone knowledgeable like Brian-Martin. It will save you money to get things right the first time. read more

I visited the Marvin showroom to look for windows to replace old, worn windows at a mountain cabin. Jeff Van Horne helped me navigate the various features and styles. He listened carefully and answered questions thoughtfully. In 40 minutes I had all the information I needed to narrow my choices and consider placing the order. I definitely recommend this showroom. read more

Our recent experience with the team of Jeff Van Horne from Truitt & White and Ken Gillette with Window & Door Solutions was exceptional. The project involved demolition and replacement of 10 original windows in a Victorian property. Jeff was very flexible with pricing options for a high quality product and with window delivery. Ken resolved all installation problems on time and within budget. There was no disruption to the activities at the center. Jeff and Ken would be an asset to any window project you are planning. Cheryl Gordon Berkeley Zen Center read more

I went to T&W looking for an all-wood custom-size door I could stain to replace an old door that was painted. The rep said it would be treated for exterior exposure and reassured me I could stain it. When the door arrived it was white! Now I'm stuck with probably giving it away on Craigslist because "that's what you ordered." Oh, and in case you care about respect, Jon referred to my professional contractor as a "girl." read more

Our house was previously owned by a DIY guy who was into the Home Depot specials, when he wasn't pulling stuff out out of salvage. Personally, I prefer doors and windows that open and shut. What breath of fresh air -- to find a retailer that could help us with our particular situation! As far as getting an excellent service, it's an open and shut case: T&W is incredibly helpful. read more

Great service from our account rep James Esver! read more

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I initially loved my interactions with this company and how easy it was to order the three sets of French doors I needed. But then the good customer service stopped. My doors needed to be cut down to fit, so that added two weeks to the delivery date. No problem - understood. Unfortunately this means we missed our first construction date and had to push it until after the holidays and had to leave the doors there for an extra few weeks. On delivery day, an unmasked guy arrived solo and without greeting gruffly said "Just you?" They had sent one guy to deliver three sets of doors - a physical impossibility. After we unloaded the doors (I had to ask my husband to stop work to help - not safe with an unmasked guy), our contractor and team arrived and set up...and discovered the doors had never been cut down. That led to hours of waiting for calls to be returned by either our sales guy or the manager, which never happened. I finally talked to my sales person (Jeff) two hours later, who said he'd call back with an update -- which he never did. In the end it took multiple calls and emails to even get the doors picked up and after that most of my emails went unanswered. There was never an apology or an offer of a discount or anything to offset the cost of the three guys I had to pay for the day they couldn't work. The manager never returned my call. Jeff never let me know when the doors would arrive so that I could schedule my contractors. I finally got a call from the mill at the end of the week asking to set up delivery. Doors arrived at the right size and with deep scratches from hinge screws because of how they were handled. This was a $6k transaction that would have led to about $25k more for the company. But the egregious lack of customer service and non-responsiveness means I will never spend another dime there and will find another source for the additional doors and windows that we will be replacing. read more

Jeff Van Horne is a total professional. He was generous with his time helping me select windows appropriate for my project- he definitely knows his Marvin windows but he also gave some invaluable information about logistics. Fire code requirements, why I might be better served with stainless exterior hardware (close to the coast), and some great design advice. Bonus...he's an easy and pleasant manner. Good guy to know. read more

The level of service @ Truitt & White is superior! My fiance and I went to several other lumber companies before, looking for interior doors & baseboards. Not a single one could answer our questions or give us general information on different options. All we got was look through this catalog of a couple hundred doors and let me know what you like. We had lost hope and really had no clue what we were going to do for our doors. As soon as we walked into Truitt & White, Terrace introduced herself and got right into helping us. Within minutes we had a better idea of what door style we liked. After we left, Terrace sent a follow up email with the door we discussed and has been an exceptional at answering our questions, via email, since. We are getting ready to order our Shaker style interior doors and could not be more thrilled! If you are a home owner looking for any lumber products, I strongly recommend Truitt and White! They will make your project so much easier! We are first time home owners in Oakland and will use Truitt and White for all of our projects! read more

We recently had new doors installed and are extremely satisfied with the quality, workmanship, and professional of all those involved in the project. Our salesman James diligently responded to our needs, presented several options, worked within our time schedule, and helped arrange installation and painting. read more

Truitt & White Window and Door Showroom - our new Truitt and White front doors - General Contractors Near Me - Berkeley, California

These people are snobby and rude. Salesperson didn't know anything, Manager said they support employees who don't know anything. In other words, we don't need your business. They lost a $6,000 door order and future business and recommendations. read more

After my she-shed was broken into and all our family's bikes were stolen, I called around to order a new secure door. Truitt and White was on my list and they were the ones I made my purchase from due to one reason: James Esver!! He is truly the best, most patient, personable, kind person. During many follow up calls, he always knew me by name, always followed up promptly, always gently reminded me to do pesky things like sign order forms, and was on top of the details like choosing the right lock set and keying the locks, etc. His positive nature and energy always brightened my day! Now if I can only get someone to install the door.... it's trickier than I thought! read more

I was contacted for follow-up. Quick and polite. I responded with hope. Then nothing. Kind of like the service and call backs that never happened. And my door still has issues from the original misaligned drilling. My contractor bought all his materials here until the scheduling and lack of communication got so bad. He stopped using them. read more

I purchased 12 Marvin double hung windows. All of them are problematic. I purchased them because they are supposedly easy to slide open for cleaning. NOT TRUE. The windows pop out of their track easily. They are difficult to muscle. They don't line up right. And the cheap plastic tracks break. 30 years ago I bought a Pella window and I got Marvins this time because they were cheaper than Pella. Well I have never had trouble with my Pella window, but these Marvins are a real headache. read more

Truitt and White has repeatedly gone above and beyond with our customer service. They ordered and delivered a spare part for our new doors when our contractor absent-mindedly cut before measuring. They replaced our door gasket free of charge under warranty. Sam came to our home and adjusted our doors so they would work properly (without destroying the gasket) and he even removed and re-installed our handles for both of our Marvin clad doors. This undoubtedly protected our investment and gave me peace of mind that the doors would be a pleasure to use for years to come. All that for free! Sam went above and beyond to help us and I really appreciate it. It is rare to find so many people on staff (Glen, Angela and Sam) who are competent and efficient. Truitt and White is an amazing company. We look forward to doing business again in the future. read more

I needed to replace a dozen or so double hung windows and a large fixed portrait window. Roger was helpful in addressing the latter and advising on the Marvin Tilt-Pac for the former. I provided a detail spreadsheet and schematic with my exact measurements. When they arrived after 4 weeks, I was surprised to find during installation that two of the windows were too small. I checked my measurements against my spreadsheet and then against the order and found that Roger had made a clerical error when transcribing my order. At this point, our open house was less than 10 days away, and my contractor - rather than dealing with pressing deadlines - had to shop around for two off-the-shelf windows that would fit. Of course, I had to pay for those and the best part is it still looks like crap because they don't match the Tilt-Pacs I special ordered. Roger "generously" offered to sell the correct Tilt-Pacs to me at cost (of course I would still need to wait for 4 weeks). When I explained this was not acceptable and that I expected a refund on the two windows that were ordered incorrectly, he said the best he could do was split the difference because "I signed the order." I provided my measurements in a detailed spreadsheet, not on a napkin or over the phone. I reviewed the order to make sure the window count was right and the measurements _looked_ correct, but I didn't go and double-check Rogers work. As a professional, I expected him to do that. When a vendor makes an obvious error, I expect them to own it. I will go elsewhere in the future. read more

James Esver is a knowlegable, helpful and friendly salesman. He helped my wife by ordering the correct Marvin window latch replacement. After we replaced that broken latch, another window latch broke. James found us a latch replacement in their current stock that was very close in color, so we could replace the second broken latch right away. Thanks James! read more

I love this place. Today I walked in with a broken door handle in hand and the woman who greeted me knew exactly what part I needed, showed me how to install it, helped resolve a second issue I had with a window, and sent me on my happy way. All under warranty. I bet she thought she was just "doing her job" (and admittedly, my enthusiasm - and the hug I gave her - might have seemed over the top) but extraordinary customer service that makes life EASIER and resolve PROBLEMS is rare. And she did it without making me feel like an idiot. I also bought a house full of doors and windows from these folks 7 years ago and love them. Awesome product. Thank you Truitt and White, design gallery staff, and especially, thank you Elizabeth. read more

Truitt & White's Marvin window/door service-repair folks Van McDaniels and Joel have earned 5 stars. Our Marvin french doors would not lock, leaving our home unsecured. Thanks to Van's help, the technician came out the next day and made the adjustments to realign the doors. All is now well and we can't thank Van enough. All problems in life should be solved this easily. read more

I bought 10 Marvin windows for my home a year ago. There were problems with two of the windows that Truitt and White did not fix. I left messages with no return phone calls. When I did get hold of the service manager, she said they had to order a part for the study window that slid down a bit when opened. This happened right after it was installed. No one ever got back to me about it despite the many phone calls I made to the service department and to the person who sold me the windows. Truitt and White sold me a big window for my living room. When it was installed, it did not open all the way. A Truitt and White workman did come out and could not figure out what caused this problem. The service manager told me it did not open all the way for safety reasons. She would not explain that any further, just said such a window was not supposed to open all the way. This did not make sense to me nor I was not informed of this when I bought the window. So I called corporate Marvin Windows in New York. The person there said to call Marvin Window's Bay Area's distributer, BMD, about the issue. Great manager there. It took time to order parts, but the manager, Josh, returned my calls, always! Both problems were fixed! My living room window opens all the way. Brent just moved the balance a little. There was no problem with safety. My study window no longer slides down. The distributer, BMD, made and kept appointments and solved problems. I will never go back to Truitt and White. Why are they like that? read more

I've had a number of Marvin windows installed in my home. The staff at the design center are generally very helpful in explaining available options and setting up estimates. Our contractor managed the ordering process for us and did a great job on the install. The reason for only two stars? Our windows included screens. Found out later that one screen had been made to the wrong dimensions - had to break it to get it out of the window frame. I went back to the design center so they could order a new one for me. One YEAR later, I finally have the screen. I followed up many, many times over that year (by phone and in person). Poor communication/follow-up on their part, and got every possible excuse along the way. I realize we're only talking about a screen here, but it says something about the quality of customer service post-purchase. I've heard there's been some turnover in the service department recently - maybe that's helped. Perhaps I'm an outlier. For me, I would think about going to another Marvin dealer next time. At least I can finally enjoy the breeze through my Marvin window without the bugs. read more

I worked with Joe Carliq to select and estimate windows for a home remodel. He was very patient while we looked at various options and price points. I left with a comprehensive quote for all the new windows and was very happy with the final price as well as all his help. I was very impressed with his knowledge and the showroom had everything we talked about so I could touch and fell it all. Thanks Joe. read more

James Esver helped me purchase Marvin windows and doors for my art studio. James was so helpful and responsive during the entire process. I love the product and would gladly recommend James. read more

We had very difficult job to replace 11 windows in our house, and to fix the dry rot around the outside of the windows, replacing the trim on the interior and exterior. James went over every type of window we would need and was super patient, even after I changed my mind several times. We were lucky to have Ken Gillett do the extensive work to our house. He is a gem! I loved how he works with precision and is a perfectionist! He had his team do the stucco work around the windows and then created beautiful trim around the windows, matching the 1926 style of our house. After a day's work, he left the house clean with furniture put back in place. He got all the right permits for the job. His communication skills were outstanding, always letting me know when he or his team would be arriving and what to expect. No surprises or delays or no-shows. He even came back to do tiny touch-ups or extra work to make the trims perfect. We love our new windows! Thank you James and Ken! read more

Fantastic customer service by Van in the service dept. I have been working with two other Marvin referrals for a month and I still did not receive any information despite sending photos and repeated emails and phone calls. Van called me immediately after I submitted my request on the website. She found the part, found out it was one under warranty and is shipping it to me the same day. Amazing !! read more

A great outfit! Gary totally saved us by finding the exact door we wanted and a way to get it to us quickly. We'll be back with any window or door needs for sure. read more

I felt like we won the lottery based on the extraordinary quality of service we received from Truitt & White's window and door service department. I contracted with them to replace nine Marvin window sashes and to repair a leaking French door that had been troubling us for years. Van took my order, interacted with me multiple times to make sure the new sashes would fit the existing window frames, and got it right. On the appointed day, Joel and Mike showed up at our house, dealt with a succession of tricky issues I had not anticipated and knew exactly how to remedy each, found and fixed the cause of the door leak, and have made it impossible for me to ever hire anyone else to do window and door work. In this era of shoddy service and lowered expectations, Van, Joel, and Mike define the best of their profession. read more

Thank you so much to James Esver From trusty &white. He definitely Was very efficient once we requested his help with our windows and doors changes. Very helpful. He quickly responded to our needs. Thank you Camila and kelsey read more

This is the best place to peruse Marvin products. I recently worked with Roger and he went over all the details of many products. Like everything in life, it's the details that matter, and Roger got everything right because everything was carefully discussed and planned. read more

Elizabeth Zelinka and also service technicians Sam & Jim have been very helpful helping us wrap-up post construction while we have been working to get details of our beautiful Marvin windows taken care of. Elizabeth has been responsive and professional in her emails and coordination with Marvin and all three have been very helpful with pointers and tips through the process. We are very thankful to Truitt and White for their professional care. Thank you Elizabeth, Sam & Jim! :-) read more

Top shelf supplier of Marvin and Integrity Windows. www.marvin.com. Highly recommended to the trade and to homeowners alike. Reputable and a staple in the San Francisco Bay area. read more

Over the past two months, I have discussed new windows and doors with other providers, but questions remained and I did not feel confident of sizing or pricing. Jeff Van Horne at Truitt & White met with me late on a Friday, and I received comprehensive information and estimated pricing. He understood my needs-- which varied by location, made good recommendations on products, and put together a packet with itemized materials and costs. I am extremely happy with the service I have received, and I will work with Jeff to ensure the order is what we both intend it to be. read more

I have many T&W Design Gallery items in our house having completed a significant remodel two years ago. Today, I went in there with one of those "stupid" nagging problems: the door latches weren't holding and I needed two replacement small parts to repair them. Not exactly the kind of "customer" that makes their month, for sure. Jeff eagerly joined the search with me in the small parts area and helpfully got Debbie to come answer the questions we both had. I walked out of their after 5 min. with exactly what I needed to make this repair, all gratis. Nice job! read more

We went in to get a quote for a whole-house window replacement project. We were told to come back with architectural drawings and window measurements. We got the drawings and came back, drawings in hand. We spoke with a nice salesperson who spent a long time with us -- two hours -- made a copy of our architectural drawings, took copious notes, and promised us a quote within half a week. Okay. Two weeks later, we still hadn't received any communication from them. My husband followed up by phone, and was promised a quote later the same day, which we received by email -- addressed to the wrong name. Seriously? When we opened the attachment with the quote and drawings, we found that all of their drawings of the window lite patterns were wrong -- despite the fact that we had provided drawings, which maybe they lost or ignored? No explanation. If these guys can't handle providing decent customer service for folks looking to spend a huge amount of money, we are very happy to just take our business elsewhere. I don't recommend going there unless you really love feeling frustrated. read more