Did a great job on my custom barn doors and breakfast nook window. was very kind and made sure the door and window were exactly like I wanted. They have been installed and are just gorgeous, thanks again! read more

They ordered very quickly a particular door I needed. The price was competitive. They explained very completely how 20 minute door systems work. read more

Service delivered: replace skylight with one that opens. Friendly staff quick install once window is delivered (that took a while but out of Rusco's control), very happy with our purchase and the whole process read more

excellent customer service and quality. fast and responsive too. so happy I found these guys. very friendly as well. I will be coming back for sure. read more

I have used Russo for over 15 years and had excellent experiences in the past. Great prices and excellent service. It seems as if the prices have crept up quite a bit but that isn't my gripe. I was promised windows in 3 to 4 weeks. At week three, four and five I was told the windows would be ready "next week." After six weeks I picked up my eleven windows. When I got to the job four windows were the wrong size. To Rick's credit, he owned up to the mistake and promised the windows would be remade by the next Wednesday. Wednesday rolled around. Then on ThursdayI was told we could pick up the windows on Friday. On Friday (holiday weekend) they called at 2PM and said we could pick the windows up at 3:30 PM. When I said that we could pick them up on Monday, they said they were closed on Monday but we could pick them up first thing Tuesday. At 9:15 AM we came in to pick up our set of four windows and were told they would be ready at 2PM. As a contractor, my time is tight. We have delayed the completion of a job by several weeks due to this series of missed expectations and have had to delay the start of our next project. read more

I'm sorry to read the poor reviews because I've had excellent dealings with them. I've been buying windows and even a door from Russo's for 10 years now. They showed me options in my price range and one of the employee's even came by my house to show me how to measure the windows to ensure correct ordering. Russo's recommended an independent contractor we hired who came and showed us how to install two windows and supervised us installing one window. Another time Russo's arranged to deliver a window to my house that was too big to fit into my truck. I think they are an excellent local small business and have been very flexible with my pricing and needs. We need more small businesses around Oakland and should balance patronizing small businesses and big box stores. read more

Ken came out to fix my interior room door. I'm very happy with his work. Very professional and reasonable price. I recommend this company especially because he came out to me. read more

I have worked with Russo Windows and Doors for a number of years and have nothing but positive things to say about them. I am an extremely picky real estate developer who looks at every detail of quality and I can tell you I rarely ever give 5 stars on Yelp but Russo's earned it. I have had windows and storefronts custom made for projects for my day job and for my own private development project. For my private project last year I had Russo's make around 75 custom made, double hung Victorian style windows for a 6,000 sq. foot 4 unit remodel of a 1902 building in SF. All the windows came out great. The windows were very reasonably priced and I shopped around to Ocean Sash in SF, The Wooden Window and 4 other window makers in SF and Oakland and Russo's was the lowest priced yet excellent quality. I also ordered pre made doors from Russo's and was pleased. For my day job I restore windows and storefronts of historic buildings for an East Bay city. Many of my clients have used Russo's for replication of missing storefronts and windows. Russo provided windows on 5 major projects of mine and all 5 of my clients were very pleased with the results. read more

I had been going to Russo's for 20 years to get windows for my homes, but I will not be going back any more after this last experience. The windows were (and still are) just great, and the long-time counter man, Bob, was wonderful, but he's gone now. The new guy was just awful to work with. I needed windows and a pre-hung door (which I had bought/refinished). The attitude was patronizing, TOTALLY unhelpful, and the work on the door in particular was sloppy. No delivery, the door was dinged up (the guy told my contractor, who picked up the door, that there was no need to protect it going into the truck because "the customer totally screwed this thing up anyway"), and we were just glad to be done with him. BTW, I patched the dings, the contractor hung it, and the door looks & works great. Later on in the remodel, we decided to replace 3 more windows and went to The Window and Door Shop in San Francisco. Great windows, nice people, and they delivered. Russo's windows are great, but the service is just not worth the heartburn. read more

We have worked with Russo Windows and Doors for many years and we are very pleased with their service. Just picked up double hung windows for a 1906 transitional Victorian/Craftsman we are rehabbing. They have custom made windows for us before for different projects and the quality has been consistently good at a great price. read more

I followed my contractor's recommendation and received about 18 windows, well made and on time and at a reasonable price. Who would want anything more? It's a family run place, friendly and convenient. read more

DO NOT USE RUSSO. I had a TON of windows and doors done by this place and paid a fortune. All the double-paned windows now need to be replaced. I thought the glass was just dirty but finally realized it was condensation. Called several times and got no return call. Finally I asked to speak with the owner. He blamed it on his out-of-business glass manufacturer and told me I was out of luck since it was 1 week after the warranty. This place won't be around much longer with crap quality and zero care about customers. read more

Russo's is truly a gem of a place. No thrills, just great products with even better service. I needed a new bathroom window and am in no way proficient in the window measuring language. Luckily, the owner was kind enough to come out and measure the window and help me with ordering the right one. I was sooo impressed that I had them back out again to replace 4 windows in my bedrooms. The service and pricing were great! I ended up ordering double pane vinyl windows for their energy efficiency, but this company is truly known for their ability to make custom wood windows and doors. They have photos of past work with some seriously elaborate arched windows, circular windows, and lots of stained glass as well which was neat. I'm hoping when I'm ready to upgrade my curb appeal, they can help with designing a new front door. I would definitely recommend this shop to anyone who is looking to replace their doors or windows. read more

poor quality window for the money. you better shop around before you purchase windows from him. Russo salesperson will tell you he can give you a good deal and show you a book that is overpriced and then fabricate that he is giving you a discount. Buyer beward read more