came out ath the scheduled time - performed the job they were hired to do and did so with a smile…read moreon their face. also, haven't seen an ant since.. lol good work.

I chose My Son and I Pest Control and Termites because the pricing was very reasonable compared to…read moreother companies, and ultimately the price for the service was decent. Unfortunately, the communication and customer service throughout the process were extremely disappointing. My biggest issue was that I had to constantly seek out basic information that I expected the company to provide proactively. I was told I would receive an email with documentation explaining how to prepare my home for fumigation, including what items needed to be removed, what could remain, how to properly store food, what to expect during the process, and when I would be able to safely return home. I never received that information. I had to repeatedly reach out with questions, including having to ask for bags to properly store my food. Even on the day of service, I was still concerned about whether my food was being stored appropriately because I had not been given clear instructions beforehand. The scheduling and communication were also frustrating. I was initially given an 8 AM-8 PM timeframe, which is an extremely large window. I had to call myself to get a more specific timeframe, and even then, the company was delayed. I was told that it was "termite season" and they were busy. I completely understand that businesses get busy, but being busy doesn't prevent a company from communicating clearly and keeping customers informed. I also had questions about when I would be allowed back into my home and what the process would look like, and I had to continue reaching out for answers. Even as of today, there are still questions I feel I should have been provided answers to without having to repeatedly ask. At times, I honestly felt like I was bothering the staff simply by asking questions after my deposit had been paid. Communication through text messages was inconsistent and felt very disorganized. One positive is that the final price for the service was reasonable, although it was over $200 different from the initial virtual quote, which was another surprise. Overall, my frustration isn't necessarily with the service itself or the price it's with the lack of communication, preparation information, and customer guidance. When someone is having their home tented and fumigated, there are understandably a lot of questions and concerns. Customers shouldn't have to chase the company down for basic safety and preparation information. The service may be reasonably priced, but the communication needs significant improvement. I would strongly recommend providing customers with a detailed preparation packet/email, clear timelines, food-storage instructions, re-entry expectations, and proactive updates before and during the fumigation process. Price matches quality of service!

They were very responsive to my inquiries. We made an appointment for a free termite inspection. It…read morewas thorough and my technician Marc was friendly, arrived on schedule and explained our plan moving forward.

I will be recommending Royal Pest to all my friends in the area…read more I don't usually write very many reviews, but I feel like this is a business that I'm willing to spend a little time to write one. I'm so pleased with my pest service. Every time they come to spray my lawn or my interior, they are so kind and respectful. In addition if I ever have any problems, a quick call to the office is always answered by a very kind lady Marcy who is a true gem. For example, I called to mention that I saw some small pests indoors, and they were there within the week for an extra spray. Also, I am incredibly displeased with another service I bought prior to knowing royal pest, I'm sure everyone is familiar with Terminix. I already paid the initiation fee for termite control with Terminix, which was around $6000 for doing bait traps, but that is kind of where their service ended. Despite multiple calls to them, I haven't had any luck with having them come out a second time. I was thinking about switching to Royal pest for my termite control however, I already paid the initiation fee with Terminix and it doesn't really make sense to switch back over since I'm only paying a small continuation fee. But if I knew before, I would've used royal pest for everything. 5/5! 10/10 stars! Great company - Catherine Uthe

Thanks again, Javier, for the totally spot-on job you did today in keeping my house free from…read morenuisance insect when you sprayed my house's exterior and the 4 sinks inside my house. Petri is very fortunate to have you, my friend, because you are, indeed, the Best of the Best. Definitely, a rock-solid Thums-Up

If I could give zero stars, I would…read more We scheduled our home to be tented for termites and arranged our entire weekend around it, including renting an apartment for our family because we couldn't stay in our home during the fumigation. A few days before the tenting we were told we needed to stay out of the house for an extra day because they wouldn't work Sunday. The rental cost us approximately $1,600. We had multiple confirmations and meetings with James "Jimmy" Dawkins ahead of the appointment. On Friday (6/26/26) the day they were supposed to arrive, our representative, Jimmy, told us someone would arrive late afternoon/early evening to begin the process. We waited. And waited. We followed up multiple times throughout the afternoon and received no response. By 8:00 PM, we had no choice but to leave for our rental because we couldn't risk being stranded without somewhere to stay. No one ever showed up. The next morning, Jimmy finally contacted us and admitted the missed appointment was his fault due to a scheduling typo. His solution was to have the work done on Monday instead. That was completely unacceptable after everything we'd already been put through. When we insisted the work be completed as originally planned, he said, "Okay, okay, give me five minutes." We never heard from him again. We then called the office and spoke with Lisa, who was genuinely kind and tried to help. She said her supervisor, Brian Gastineau, would call us. He never did. Lisa even followed up with us later to confirm that no one had contacted us - which they hadn't. To make matters even worse, the company charged our credit card Friday night for work that was never performed and then emailed us an invoice the following morning after they admitted they never booked the appointment. Mistakes happen. What separates a good company from a bad one is how they respond when they make them. In our case: No one showed up for the scheduled service. Communication was virtually nonexistent. Promises to call us back were repeatedly broken. Management never contacted us despite multiple opportunities. We incurred significant unnecessary expenses because of their mistakes. We were charged before the work was even completed. This experience showed a complete lack of professionalism, accountability, and respect for our time and money. We trusted this company with a major service that required careful planning, and they failed us at every step. I sincerely hope no other family has to go through what we did.

TV STOLEN + WINDOWS OPEN + GATES OPEN ALL WEEKEND!!!!!…read more The service was TERRIBLE and the owner JOSE VELEZ (Joe) was extremely disrespectful, he literally yelled and insulted us over the phone after we calmly provided constructive criticism after they missed and messed up SEVERAL steps in the process, left our gates and windows open, and we had a new TV STOLEN FROM OUR PLACE in the time they were here tenting!!!! We called to calmly mention these things and talk it through as new customers but the OWNER JOSE VELEZ (JOE) went literally NUTS of the phone. DO NOT WORK WITH THESE PEOPLE. There are much better companies out there. The tent wasn't even up a full 18hrs. We put a hold on our payment until we could discuss this with them with the intention of paying after having a civilized conversation (as it was only $2K bill - not much money at all) but JOSE VELEZ JUST YELLED and didn't even want to listen to a single word, repeating over and over through loud screams that we wanted to "screw them over" ... (again, over only 2K) ... If this is the way the owner and president of the business runs his business, he probably shouldn't run it anymore. Very low class. DO NOT DO BUSINESS WITH THEM!

I am really happy about the customer service that I have received by this company I have a quarter…read morecontract with them for my home and my home I saw the difference the first month. I recommend them 100%!!

Gustavo is wonderful!! I had my appointment scheduled for a…read morefew weeks now, and a few simple questions were asked of me. The appointment was confirmed and I received text updates 48 hours prior to my appointment. The morning of the appointment I received a message with an eta for Gustavo. He arrived, and was kind enough to slip on shoe coverings before entering the home. The process was quick, and he explained to me where he sprayed and what treatments he did. This had been one of the easiest companies for home service that I have dealt with. From customer support, to the actual appointment and service tech. Pricing was very reasonable and it was one of the factors when making my decision on which company to choose. I needed preventative care, and it was exactly what I got. Highly recommend, and Gustavo is wonderful, he even played with my dog for a min.

Scammers/crooks and negligent on top of that. On google 3000+ 5* reviews without a single other…read morereview should be suspicious enough. We saw a mouse in the garage so we called. They came the next day and upsold my wife on a package to prevent termites as well (our house was termite proofed already and we have had no issues). In truth they could see how she was scared of mice and took advantage of her. They charged $2500 and placed 4 "victor" mouse traps in total. They spent 20 minutes on the property and did not do any sealing of the house. Of the traps they placed two were in the same one kitchen drawer. Another trap they placed under the bed in the guest room and did not tell anyone besides my housekeeper who barely speaks English - we opened that door and my dog entered the room and the trap snapped on him! There is literally a bowl of dog food and a dog bed in that room how negligent can these "professionals" be. Of course I called to discuss these issues but for days we were transferred manager to manager. In the end they refuse to issue a refund but I am still going to go with another company for the job. In the end I paid $2500 for 6 dollars worth of mouse traps and a ton of aggravation.

Technician Ken did a thorough job. Your home will be better off with a visit from On Demand.read more

Very impressed, had a scheduled appointment and they were on time and professional, they were very…read moreinformative when I had questions about how to help keep the ants away and they went above and beyond spraying all kinds nooks and crannies, and even helping me move things that I should have moved prior to them coming, do to my busy schedule. I would recommend them to anyone and definitely would use their services again A++ service thanks again On Demand Pest Control.

Hoffer Pest Solutions is a pest control company that I've used for several years at multiple homes…read more Overall I am pleased with my experience. I really appreciate the professionalism and punctuality that Hoffer brings to the table. Their technicians are always on time and they do a great job with regular exterior treatments as well as any interior issues that come up. They are also courteous and knowledgeable. They always explain the treatment process and answer any questions that I have. However, one thing that I found to be disappointing with Hoffer was the quality of their optional mosquito treatment. Despite routine treatment and even double the usual treatment at times, the result was...lots of mosquitoes. I don't know what they're spraying exactly but it's completely ineffective. Despite this setback though, I still give Hoffer Pest Solutions four stars. They do a very nice job with basic preventative pest control and I will continue to use and recommend them.

II am very pleased with the work that Eddie performed. He addressed all aspects of the apartment…read morethat had been affected by the termite infestation. He exhibited professionalism and consideration, and reminded me to contact them if there are any signs of reinfestation.

They seem to have taken the few items we left remaining in the freezer before tenting and dumped…read morethem on the kitchen floor. When I came home from 4 days away, the kitchen had 2 large piles of maggots, flies, and toxic-smelling slime. I tried to call them, and the phone went straight to voicemail for over 2 hours. I eventually got someone on the phone and begged her to get the owner to send someone over to help us clean up. We did not hear from Jenny B. until almost 4 hours. She was very beligerant, bullying, and combative. She said she was not able to let me complete 2 sentences because she was very busy with Zoom calls, and was more concerned with finding out who was accountable. SHE TOLD ME SHE THOUGHT I WAS TRYING TO GET SOMETHING FOR NOTHING. She also sounded stupid. It was clear she had no intention of doing anything and completely lacked empathy, just like the type of person who would leave someone's house in a very nasty condition and not care. I am sure the food did not get on the floor by itself, and they were well aware of what would happen if half a quart of ice cream and other food items were on the floor for 4 days. I was very concerned about our health. I thought the type of person that would deliberately leave anyones home in that condition would care very little about our health and be unlikely to check properly for the gas. It was a frightful experience I was very concerned about my family being injured by gas left in the home. I still feel traumatized. She still hasn't apologized or shown any empathy for our unforgettable experience.

Excellent pest control and insulation service, with outstanding customer support. Call them for…read moreyour pest control needs. A three-generation company staffed with highly experienced professionals.