Everything. The service is disabled. The prices are unfair. Cancellation fees $175 . Don't use Truly Nolan. I'm saving you alot of grief read more

I have been using truly nolen for several years and they always do a good job. Today Todd provided the service and he did an excellent job. He is also respectful of the property, very polite and friendly. read more

Just want to praise a Truly Nolen employee by the name of Carl. I have been under contract with Truly Nolen for 40 years. I had my yearly inspection a couple a weeks ago. I have never had an inspector like Carl. He was on time, very courteous and very thorough. I do hope Truly Nolen Company recognizes Carl as an asset to their company. Please keep him!!! I will request him if I have a problem or for my next year's inspiration!!! Frances Bacia read more

Customer service is great if you don't have any issues. Unfortunately I trusted them to treat my termites over the past several years. I had an admitted failed fumigation. (3 fumigations in all) Trying to retreat has been nothing short of a nightmare. Fumigators showed up in December unannounced without warning so it could not be done that day. They spot treated my "hot" spots and that seemed to help so I wanted to wait until after the holidays to move out for fumigation. Had my home reinspected and they said no more termites. Great!!! Until less than a month later. Yes it was swarming season however they were already in my walls. I have little holes in almost every room. The manager came out and promised to make it right and get my fumigation done asap. It has been a month and I get sent to voicemail, texts go unanswered. I even leave messages with corporate to no avail. read more

Always good service with t,his outfit, responsive, effective, professional and reasonable prices. Best service in SFlo for pest control.special shout out to Carl and the TN team for getting my service scheduled. Highly recommended. read more

Do not use this company. Big rip off. Still have termites after a year of treatment and paying $1,300. They have every excuse in the book and come back and do a very minimal job. Scam artist is what they are! read more

I purchased the yearly plan for my lawn care and was never advised that when my plan was over they just show up and continue to service without advising me that my plan had expired. The last service was done in the rain which washed away minutes after. I received a bill every 2 days for that last service. Had they contacted me to let me know when my last service was I would have told them not to come back. Instead they just show up and bill you. Not professional and will never recommend them to anyone in the future. read more

BEWARE!!!!! Absolute WORST company ever. I prepaid (approx $500) for a years service when I stayed in my apartment, which needed the service. Used it for pretty much the entire year before my wife and I purchased our house, which didn't need the services. They called me in December to set an appointment while I was in the midst of moving. Told them I was moving and that I had already prepaid for the service so they didn't need to come to complete the last visit, especially with all the chaos of me moving things from one place to the other and I didn't want them to waste their time treating an empty apartment. At the time I thought I was doing them a favor but I ended up getting screwed. Fast forward to February, I get a statement saying I was BILLED from them because I didn't use the last service. You'd think I'd be getting money back since I PREPAID and told them they could pass on doing the last service. But at the very least I shouldn't have been charged for that. If the representative would of told me that, I would of let them treat the empty apartment and not got billed. It's obvious that this company wants to nickel, dime and con hard working people out of their money. I called to see if someone could help to which they continually tell me that a "manager" is going to call me back. Days go by, I get no call and I have to call back myself to follow up. Same story every time and I'm still waiting on a "manager." It's March 25th. So as you can see, it's been over a month of me calling and I have yet to speak with someone to help me. I called today and paid off the charges, because I didn't want it to negatively affect my credit but I want to make it clear that I will NEVER use Truly Nolen again and I highly encourage others to use a different provider for pest control services. read more

I am so confused by any negative review. Their customer service is off the charts, they are quick to get out here and quick to resolve issues. In the event they make a human error they are more than happy to admit that and make up for it. I feel safe giving them my money. Their quality assurance team was great too. I think they run a great business. I'm am writing for Cooper City Location as that's all I have experience with. I have never been more pleased. read more

Great customer service. Knowledgeable employees who work with you to solve your problems. Highly recommended

Joseph Miles from Truly Nolan was professional and diligent while in our home. He was friendly and addressed our current pest issues.

We were told we informed we would need to tent our house to eradicate termites. We learned through Truly Nolan of a no-tent treatment. Their entire staff, from office, appraisal to their work crew kept us informed the entire time. We were very satisfied with with work. read more

We have been loyal customers of Truly Nolen for almost 7 years. Our technician Tim is awesome. We had auto payment set up and it was never an issue till my debit card was compromised. I had to get a new debit card. I called Try Nolen and gave them the new card number. Payment was taken out of my account in May. For whatever reason Truly Nolen stopped taking the payment out of my account. I honestly did not notice. I was battling Covid. I never heard from Truly Nolen in regards to the payments. 3 weeks ago I received a collection letter! I have left several messages for the manager to call me to no avail. I emailed a truly Nolen and have never received a response. This is how you treat a loyal customer? The card number on file is the correct number, so the issue is, was on Try Nolen's side. We now have a new exterminator that charges less and knows how to communicate. read more

I hired Truly Nolan to fumigate my boat because I was assured that they had experience doing boats. Unfortunately, when the work crew was tenting my boat, one of them stood on my overhead canvas and put his foot right through it, leaving a huge hole where his foot and leg tore through. When the tent came off I immediately noticed the damage and the Truly Nolan representative was shown when he arrived to unlock everything for re-entry. He took pictures and provided me with his managers name, Brian, and his contact info. Luckily before and after photos of the boat were taken by Truly Nolan. They told me it wasnt their employee who did this and that the fumigation company who was subcontracted by them was responsible. After getting a couple of estimates as i was instructed to do by Brian, the subcontracting company has failed to pay the canvas company and now I have gone 3 full months with no canvas on my boat. No resolution in sight. Nobody wants to handle it. Nobody cares because I had to pay in full up front for my fumigation service. Once they have your $,$$$.$$ you dont matter. read more

Truly Nolen Pest & Termite Control - Underside. - Pest Control Near Me - Davie, Florida

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Still waiting for termites tent..., Worst company ever, 2 months and they every day told me that someone is going to call to do all the paperwork and nobody does read more

Terrible terrible company!! They sold me a dream on a bed bug treatment and they've had to come back 3 times and the bugs still come out at night. My mother is 60 years old and is being eaten up And there's nothing we can do about it. This company is absolutely garbage. I call every time and no answer. It takes a week for them to come back every time. First time was 15 days for the second service. Completely waste of money. read more

I would give less than zero if I could. We have been trying to cancel, and I posted a review on 5/2. Today, we got another bill for $20 late fee and $175 for termite yearly service. We've tried, paying, canceling, etc. but to no avail. We have not had anyone try to contact us, either, to resolve, but some payments are accepted in our bank's online payment history, and other months they are rejected. We spoke with Heidi who tells us the Michelle at the corporate office is cancelling and we will receive an email confirmation by week's end. No last names were given out or "known" to the employee with whom I spoke. Let's hope we get the cancellation soon. read more

I know people who have used Truly Nolen and are not happy with their service, they don't show up for appointments and don't call the clients saying they can't make it, the people I know always have to call Truly Nolan and they have some lame excuse as to why an appointment is not kept. read more

When I tell people that after a year of paying for Truly Nolan to rid our condo apt of roaches and they said after a year that they were unable to they are shocked as I am. So much time, money hiring the "professionals". Then they tell me it is hard to rid them from apts. was not mentioned when they took my & and Insigned the contract.Beware! Do not waste your money or your time. read more

Technician Earl Whittaker, best guy ever. Has been treating my house for years. Earl, has always taken care of any issue with the upmost professionalism ever. Highly recommend him. Ronny Molina read more

I have a yearly contract with them. I've been asking them to get rid of my ants for 3 months. They are coming again tomorrow to try again. I can't understand what the problem is. Wish I hadn't paid for the yearly contract. read more

First of all let me say that this place is very unreliable. I called the week of thanksgiving and they said they didn't have any appt until Saturday . Saturday came no one showed up . I called and the girl that answer said that they had made the appointment from their other location and that they had left me a message that they couldn't come which was a big lie . I never received any message . This is crap . What kind of customer service is that . I wasted all my morning waiting on them . I asked to speak to a supervisor and they told me no one can speak to me till Monday . This people can care less about serving . The only reason I'm using them is because my landlord pre paid . I'm thinking of calling my own guy who was very reliable and always answered my calls and il just pay him . Money is not a problem . I believe customer service should be at its finest . Don't call this people . They just plain suck . read more

Stay away. They had absolutely no impact on my bug issues. I have had better luck with ants using Terro. Found bugs in my yard and house even after they treated it. They come when they please. You tell them to come late afternoon and they are there at 8am. Then when you cancel due to their poor service they still bill you. Horrible company. read more

I have been a customer for 2 years and they have the worst customer service EVER! Far worse than Time Warner or Comcast. Do NOT use them if you actually want your home or business treated and protected from pests. Whole day appointment windows for treatments and missed appointments are the norm. I would highly discourage anyone from doing business with Truly Nolen. This month alone I had an appointment for a termite inspection, the inspector failed to arrive within the inspection window. I had to call the office to find out he was 2 hours behind and did not receive a courtesy call. He said he would schedule a treatment for a specific date. I called the morning of the treatment date because they do not provide times for treatments until day of. Nothing had been arranged like I had been told so I scheduled a treatment. Then when the exterminator came out he said he couldn't spot treat and recommended a higher level service which of course could not be done that day. He said his supervisor would call to discuss this special treatment. I waited 1 week without receiving a call. I called the local office during normal business hours to both confirm the appointment myself and speak with the supervisor about what would be performed. I was redirected to the national customer service and could only confirm the appointment. Today was the day of the special treatment and again I called the morning of the treatment only to find out that they are short staffed and won't be treating my house today. Now I have to reschedule again and it has been over a month since I discovered termite activity and I still haven't had any treatments. This is my normal experience every other month for the last 2 years. read more

We recently moved to a new home and within a week of moving in, it was evident that we needed help with pests. We use Truly Nolen at work so we decided to give their residential service a try. We signed up for the annual service and are very pleased with it. Any time that we see evidence of pests, they make a "free" (included in the annual service) visit asap, even outside of their regularly scheduled quarterly visits. The technicians are professional and courteous and provide a detailed listing of chemicals used at each visit, which are family and pet safe. I would recommend them to anyone needing assistance with pest removal or prevention. read more