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    TSA PreCheck - Terminal 2

    3.3 (56 reviews)
    Closed 8:00 am - 4:30 pm

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    TSA TERMINAL 2 Line Regular passengers
    Taura G.

    Horrible experience with a newer and younger agent this morning. On the busiest travel day of the year, at 5am, we arrived early, tagged and checked our bags, and turned them into the bag drop at the American Airlines counter. The AA Agent checked our IDs, boarding passes, and verified TSA Pre-Check Status on our boarding passes. Now it is time for my new adult daughter to go through TSA Pre-Check. The young agent had the NERVE and POWER HUNGRY urge to gesture to her and proceed to tell her that she needed her last name changed on her boarding pass. My daughter, like all of us, has a hyphenated last name. So I guess he is in charge of TSA Pre-Check Status, Identities, and AA Advantage accounts now....because this young agent FLEXED on us tough like we didn't PAY for TSA Pre-Check Service and security clearance checks to verify that we were "Known" and Safe Travelers..Including all the legal documents that are required to be submitted and approved, verification fingerprints taken, and real-time application process photos taken JUST TO GET CLEARED. My daughter presented her CA REAL ID (which also includes a SERIOUS VERIFICATION PROCESS with LEGAL documents just to attain from CA, and all 50 USA states) and a supplemental college ID with her same verified lived and legal name on both. This TSA Agent did not care. She came back through the line defeated and we went to the AA Specialty Assistance Counter. At the Specialty Assistance counter for American Airlines, we met Christina, who was a very kind agent. She did not understand why the agent needed us to change my daughters last name, and she also said that if we change it in the system, it could affect her trip all the way across the country. By this time, boarding for our flight was 40 mins away, so Christina started to call several people who were her supervisors to get help on how to change the last name of my daughters boarding pass and AA reservation. The problem is that she had to resecure the seat that we paid for as well as re-verify the checked bags that we paid for at the same time. She made the change to my daughters last name, and we proceeded to go to the other TSA agent, who we know because we see her all the time when we check in for the flight. She saw us and let us go through, and everything was fine. She even was confused about my daughter's last name on the AA boarding pass suddenly not being hyphenated...to match her IDs. My daughter grabbed a bite to eat on the plane at a convenience deli in the terminal, since our plans to get breakfast were taken away with the hassle at TSA Pre-Check. Now the problem was, when my daughter got to the airplane gate, the gate agent for American Airlines was now confused since her boarding pass no longer matched the airline manifest for passengers names. Once he was able to see her ID AGAIN, and verify her name AGAIN, which you should not have to do with the gate, he allowed her to board. That was when we found out that her seat was not saved with the REQUIRED BY ONE JERK TSA PRE-CHECK Agent, change in her boarding pass and AA reservation name. She was able to get the seat, that I PAID UPGRADE FEES FOR, once the gate agent and flight attendants verified. And after all that she got to her destination across the country, and her bags were not there, because the change in the reservation and boarding pass of her last name did not match the manifest as well as her luggage tags, so they did not follow her from when we first checked in it at 5am...this day was a nightmare. And, now it is 2 AM on the East Coast and my daughter still does not have her luggage. TSA pre-check is a paid clearance and customers go through a rigorous security clearance process to attain this status. THERE IS NO REASON that a junior TSA Pre-Check Agent should be at Terminal 2 on the busiest day of the travel year and DECIDING that passengers change their names on their boarding passes nor reservations. It is not only demeaning, dehumanizing, and insulting, but it is ABSOLUTELY UNNECESSARY. IN THIS COUNTRY, we have Legal names, lived names, and they are vetted in the RIGOROUS LEGAL DOCUMENTS PROCESS OF ATTAINING A REAL ID AND TSA PRE-CHECK STATUS...both of which that cost a heavy fee (Real ID is about $46 and TSA PRE-CHECK costs $85). I AM ABSOLUTELY disappointed, displeased, and upset that my HARD EARNED Tax dollars is paying this man's salary. I will also be following up with a formal complaint to TSA. They may or may not read this to posture up on their response. Be cautious when you are using TSA Pre-Check, as what you pay for, and SCREEN RIGOROUSLY FOR, is not what you get. We have CLEAR and pay a PRETTY penny for it as well, but they don't have that for the Terminal 2 gates we were boarding on.

    Sama C.

    For a PreCheck line this was quite packed. Not sure if it was the time of day (9:30am), or is San Diego that busy of an airport? The confusing part was the formation of the line. I wasn't sure where I was going, and then in the same line you have PreCheck and Clear. The Clear members walk on the left side of the narrow gated line, and the PreCheck walk on the right side... weird.

    Gary N.

    Very straight forward, but might be confusing if you were in a hurry especially flying domestically, the self check in kiosks from American Airline and Alaska are in between the TSA check in, so if you were looking to put in your confirmation number, you might use the wrong kiosk then ended up going to the front desk anyway to get your boarding pass printed, finally if you have carry on, just make sure it's included so you don't have to check those bags and pay extra, and don't forget to use the regular gate instead of the global entry one ;)

    This is precheck
    Anthony G.

    Its crazy how long the TSA precheck lines are nowadays. Yes, they are still quicker than going thru the regular lone, but it is still getting ridiculous. No fault of the TSA officers, they are doing the best they can. Still, it should never get this bad. Maybe there needs to be more TSA precheck lines or more TSA officers. Check out the lines in my pictures and tell me things do not need to change?

    Alaska
    Yesenia N.

    It's been a few years since I got on a flight to travel. The process for check-in was smooth and fast. Took me 5min to get through the TSA checkpoint prior to entering the terminal to board. Most of the shops are close and do not open until later on in the morning. Not many options available to buy snacks, coffee, or additional items. Overall a positive experience with great views and many charging stations and portable chargers available for purchase. My recommendation if you book an early flight eat before you board if it's a long flight like mine.

    Signs with office hours and time stamp showing no one available during these times.

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    5 years ago

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    7 years ago

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    8 years ago

    Yes i finally got to skip the whole line with my military govt ID. Excuse me coming through. I will always precheck

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    9 years ago

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    9 years ago

    Why pay for PreCheck if the PreCheck line is always closed? San Diego terminal 2 is stupid.

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    11 years ago

    What is there to say...it's typical, it's adequate...and a must for traveling!

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    9 years ago

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    Page 2 of 2

    Ask the Community - TSA PreCheck - Terminal 2

    On my last flight with SWA, the PreCheck symbol was not on my boarding pass. How do I correct that so I can use my TSA status tomorrow?

    Because your flight is tomorrow (today since it's now 19 hours later) you can call have them manually add it. You'll have to reprint your boarding pass.… 

    View All 2 Questions

    Review Highlights - TSA PreCheck - Terminal 2

    I dreaded the whole process thinking it was going to be pulling teeth and it was a speedy yet professional and pleasant experience.

    Mentioned in 2 reviews

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    San Diego International Airport - SAN

    San Diego International Airport - SAN

    3.4
    (3.3k reviews)
    0.2 mi

    Terminal 1 is pretty nice, I have to say, but SAN's little one runway airspace is something that…read moreeven a new & spacious terminal can't overcome. Drop off by our Uber driver was super easy, and we just had a brief walk to find the SW check in area which has high ceilings and is very bright. There was a short line but we were quickly helped. Then we breezed through security with TSA PRE, and had a five minute walk to gate 107. Even though our flight was delayed by an hour, we still got here realllllllly early, so I had some time to explore the terminal. Firstly, the bathrooms are huge & really nice. The stalls have plenty of space for luggage & belongings so you can maneuver & use the restroom comfortably. Big plus there! Secondly, I spotted at least five water bottle refill / water fountain stations which is always appreciated. Thirdly, there are a number of eateries, coffee shops (including Better Buzz & Lofty Coffee), bars, & stores available for your dining, drinking & shopping pleasure. Near the food court, there was also live music & a sampling station for some of the fun drinks that are offered in the terminal. I had a sample of the San Diego Sunset lemonade & it was so good! There's also a huge outdoor patio with various seating arrangements where you can enjoy your food, watch the planes or just relax. It is a great space! The gate areas are fine. They have a mix of typical chair seating with plugs, standup counter space, and low couches. Due to air traffic control delays, the gate areas have been very busy and crowded. There were cleaning folks in the bathrooms, but no cleaning folks monitoring the gate areas which I think is warranted, Also, there are no lounges yet in Terminal 1, so to access a lounge, you'd have walk to Terminal 2. That's a little bit of a bummer. I'm not sure if there are plans for a lounge here, but I hope there are... This was not a terrible place to spend a few hours waiting for our flight, and there were little touches here & there like the music & drink sampling that made this experience a little more enjoyable and less taxing. Mahalo!

    San Diego's airport is a mx between artistic upscale and cramped spaces. I arrived into A terminal…read moreand the walkways were tight and packed with people waiting to board their flights. Lines of women were waiting to use restrooms. Once in the restrooms, stalls are too small to bring in a roller bag. The sinks are cracked. So that's the bad. Twenty gates away, are lovely atriums with artsy focal points and lots of seating. About 10% of the seats have charging outlets, but only 30% of those work. I needed to charge my phone and had to move three times until I found a working outlet. Sorry, I've digressed to the bad again. I love to find art in airports and there is art at SD. I saw Aztec style art on the central atrium and fountains in another area. Construction is in progress to updater Terminal 1. I saw several interesting restaurants in the central food court and out in one of the terminals. The staff that I encountered was friendly and helpful. Even TSA was friendly.

    Photos
    Bye bye Doc & grandpup, thanks for everything
    Bye bye Doc & grandpup, thanks for everything
    Inside
    Inside
    T1 sitting area

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    T1 sitting area
    Southwest Airlines

    Southwest Airlines

    2.9
    (836 reviews)
    0.2 mi

    The Southwest Airlines main customer service number is +1-855 526 (0099) or 1 866-(346)-5014tm…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Enjoyable Meaning Behind Every Mile** The journey becomes more rewarding when comfort, clarity, and thoughtful service are present from the beginning. Business class combined refined travel features, dependable assistance, and a welcoming atmosphere to create a smoother experience. Each stage offered something valuable, allowing travelers to enjoy the flight rather than simply complete it. **Travel That Adapts to Different Expectations** Every trip develops around its own purpose, timing, and personal requirements. Whether passengers were preparing for an overseas business event, beginning a carefully planned break, or attending an important celebration, business class adjusted naturally to their plans. Flexible arrangements and practical support helped the journey remain reliable, convenient, and comfortably organized. **A Cabin That Creates Space to Reset** The cabin offered a peaceful setting where travelers could step away from busy routines and regain their natural pace. Generous seating, polished interiors, responsive inflight technology, and thoughtfully placed personal features supported concentration, entertainment, dining, and rest. Every detail encouraged privacy and calm while helping passengers feel refreshed throughout the flight. **Onboard Experiences Chosen with Purpose** Premium hospitality added character to the journey through details that felt refined, useful, and sincerely delivered. Carefully composed meals, appealing beverage choices, selected onboard comforts, and varied entertainment brought greater enjoyment to the hours in the air. Professional crew members provided assistance with courtesy and awareness, helping travelers feel comfortable without interrupting their personal time. **Greater Simplicity at Every Transition** The value of business class remained present throughout departure and continued after the aircraft landed. Priority airport procedures, smoothly managed boarding, dependable baggage services, and clear arrival assistance helped reduce waiting and remove unnecessary complexity. Travelers could maintain control of their schedules while moving confidently toward the next stage of their plans. **A Journey That Improves the Experience Ahead** Business class delivered more than elevated seating by supporting the traveler's time, comfort, and state of mind from start to finish. Reliable coordination and personal attention helped passengers preserve their energy while enjoying a journey that felt consistently well considered. Upon arrival, they were ready to step into the destination with focus, optimism, and a genuine desire to experience what came next.

    Prices are competitive, and they easily offer the most generous legroom in standard economy. The…read moreflight crew was kind, and the in-flight beverage service was great. ​Not cool: The schedule inconsistency and communication gaps are a major headache. On a recent flight, delays kept getting pushed back until they reached two hours and then, out of nowhere, the time jumped back to a 15-minute delay/on-time departure. We nearly missed our flight because of this. I rely on email and text updates rather than sitting at the gate for hours. It's 100% on the airline to communicate reliably and give advance notice when a delayed time shifts back to schedule. Great in-flight experience, but the stress makes it tough to rely on them.

    Photos
    The Southwest Airlines main customer service number is 1 (833) 703-7300TM. This number is available 24/7 for booking, changes and support.
    The Southwest Airlines main customer service number is 1 (833) 703-7300TM. This number is available 24/7 for booking, changes and support.
    Dog Biscuits = Graham Crackers
    Dog Biscuits = Graham Crackers
    Thanksgiving flight

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    Thanksgiving flight
    CBX Cross Border Xpress

    CBX Cross Border Xpress

    3.0
    (664 reviews)
    18.3 mi
    24/7 Availability
    Committed to satisfaction

    Always zoom right in and out best way to get to the Tijuana airport…read more Parking is reasonably priced.

    My wife and I were looking for a cheaper way to fly to Cancun and we're so glad we found out about…read moreCBX. Not only was it a way to drastically cut our expenses (domestic flights from within Mexico are obviously way cheaper than international flights from LA), but it was such a calm, streamlined, easy operation. We got to the parking lot early for our 7am flight out of Tijuana, walked to the check in terminal & that's where we encountered our one and only 'hiccup.' Because we had 3 children with us, the Viva desk check-in said we needed to speak to a representative but we were told the only one on duty at that time was in the restroom. Luckily the stand alone kiosk on the other side of the area worked out fine. All of this was more of a Viva issue than a CBX one. We breezed through the bridge over the boarder & customs took no time at all. It was one of the quickest customs experiences I've ever had. We got dumped out right at the bag check area & were on for our trip. Coming home was just as easy. We got our bags and followed the well marked signs to CBX to walk over the boarder & do customs. Customs took a tad bit longer than going to Mexico, but that's more of a US thing than CBX. We still got through in was less time than expected, even when arriving on a Friday afternoon before a holiday weekend when I would normally expect huge crowds of people trying to get in to the country. In all, we saved hundreds of dollars even after paying for CBX & parking on location. We will always be using them from here on out for any family trips to Mexico.

    Photos
    CBX Cross Border Xpress
    The CBX Terminal located in San Diego, California connects through an enclosed bridge to the Tijuana International Airport
    The CBX Terminal located in San Diego, California connects through an enclosed bridge to the Tijuana International Airport
    CBX Cross Border Xpress

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    Aeropuerto Internacional de Tijuana

    Aeropuerto Internacional de Tijuana

    3.2
    (154 reviews)
    18.6 mi

    This airport is a small one and can get a bit crowded at times, but overall, it's a well…read moremaintained, easily laid out airport that I was truly impressed by. The security area is in a huge vaulted area so it doesn't feel cramped at all. If anything, it feels warm & inviting due to all of the glass windows. Our trip through it was quick due to it being early in the morning, but I would imagine it would be a nice place to have to stand in a line while waiting to clear the detectors/bag x-rays. Once inside, things are clearly labeled and easily laid out. There are plenty of places to grab some food should you be hungry, but they're mostly chain places. For the kids they even have a few Lego vending machines (as of July 2026) should you want to give them activity to pass time in the airport or the flight itself. I wanted to speak as much Spanish as possible but I found most employees there spoke great English so I wouldn't worry about there being a language barrier that could prevent you from moving about & getting to where you need to be. I also want to say that on our return trip back, by the time we got off the plane, went to the restroom, and got to baggage claim, our bags were not only there, they had been taken off the belt by an employee & put off to the side together with everyone in our party. It was one of the fastest bag retrievals I've ever had in my decades of flying. I was sho happily shocked. If I had one complaint it would be that I wish they had some more restrooms/that they weren't tucked away on other floors or in the corners. We were a family with 3 small kids and having to walk long distances just to use the restroom felt a bit laborious at times. Needless to say, I will have no qualms flying out of, in to, or through the Tijuana airport. It was absolutely pleasant.

    Always have a great experience here as far as airports go... it's small but lots of shops that are…read moreopen late as well as currency exchange thats open 24/7, super convenient. Restrooms here are always clean & well kept. Immigration lines & security are always organized.

    Photos
    Where? Oh. Should be interesting.
    Where? Oh. Should be interesting.
    Aeropuerto Internacional de Tijuana
    Crossing from one country to another.

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    Crossing from one country to another.
    Alaska Airlines

    Alaska Airlines

    2.5
    (471 reviews)
    0.0 mi

    We flew Alaska Airlines from San Diego to Fresno, super easy!…read more It was just and up and down flight but it was super smooth and the flight attendants were very friendly. Would I fly Alaska Airlines again, absolutely!

    Overall a positive experience with Alaska Airlines from San Diego to Boston: the new airplane with…read moremore comfortable seats, a better place to prop your screen, more seat-back plug in options to charge your phone or computer, yummier snacks to purchase on board (the Mediterranean tapas box was pretty good for $10-pita chips, hummus, olives, dried mango, piece of chocolate). The staff on board the plane were friendly and helpful. However, my one major critique was that they only had one staff for general curbside check-in and luggage drop off. Despite using the kiosk to print out our tags ourselves, we still had to wait in a long line to have them weigh our luggage and check our IDs, easily remedied by having at least one more staff. The first class staff did call us over once she was through with her line but I really thought a second economy staff was needed, especially since half the passengers were waiting to check in until they reached the front of the line, old school style, so that the guy had to print out their tags for them and their boarding passes... Thank goodness for TSA precheck which made the security portion of the morning go super fast. In any case my overall impression of Alaska Airlines was improved by the efficiency and comfort of the flight itself.

    Photos
    Ready for takeoff!
    Ready for takeoff!
    Cool graphic on tail
    Cool graphic on tail
    Almost to Lihue

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    Almost to Lihue

    TSA PreCheck - Terminal 2 - airports - Updated August 2026

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