Decent travels with Southwest Airlines over the years, but wanted to give a shout out to the Southwest Airlines team for adjusting to changes due to storm conditions and our luggage is arrived just in the nick of time as we picked up our carry-ons at carousel 3for example and the luggages traveling on a different airplane at carousel 2 Keep up the great work guys and thank you!! read more

The lady at the SAN airport's Southwest Help Desk was super helpful when our scheduled flight back home got canceled just a few hours before the flight. The online systems for rebooking were acting up and it looked like we wouldn't be flying out under late night. The regular check in kiosks were giving us a hard time. An airline employee pointed us to the Help Desk. She was able to get our booking straightened out for the next flight. She did this politely, calmly, and professionally. She got our bags checked and gave us boarding passes. Top notch customer service. Helped us through a stressful moment. read more

Southwest Airlines - Airlines Near Me - San Diego, California

The airport is a lawless place. 7AM? Drink a beer. Tired? Sleep on the floor. Hungry? Chips now cost $18. And if you're in California, the chips are $23. I kid... kinda. I enjoy Southwest Airlines. I fly mainly with Southwest Airlines should the travel destination permit it. And for a 55-minute flight between San Diego and Phoenix, I have zero complaints. The Southwest Airlines gates have great seating and charging ports, are operated with a friendly staff, and it's a short flight for me. No complaints, minus the simple desire that I wish that bags still flew free. The San Diego Airport itself s spacious and clean. The layout is simple and cozy, and TSA moves fast. The bathrooms and entryways on the first floor, before the TSA gate, seem sketchy though. No one wants to be hit up for cash by the more colorful squatters at the airport. read more

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Really Southwest, almost half the departures flights out of San Diego are delayed. You can do so much better. Luckily there are bars at the airport. read more

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First of allC SOUTHWEST AIRLINES HONORS AND CELEBRATES BLACK HISTORY MONTH!!! We saw signs and decor throughout the airports at all Southwest Terminal Gates, Ticketing Counters, etc. My first gripe is that the new seating and boarding processes for Southwest are disappointing. It is so unorganized without the check in boarding numbers, and folks just rush to the line, in any order, and hold up the boarding process. Southwest needs to bring back the old way of boarding with numbers assigned. When you get on the plane, and if you are seated in a first 4 rows, you will have to put your stowed bags about 4 rows beyond your seat. This predicament creates a fish swimming upstream situation for all Choice Preferred Seating Customers in beginning rows of the plane. Do not allow people with rows 7 and back to board before rows 1-6... The customer service on the flights from San Diego to Sacramento, and from Sacramento to San Diego is wonderful. The staff is great and attentive. Thanks for that experience. I do have another gripe, neither plane was equipped with in seat phone/device chargers. This was a hassle and can be remedied by Southwest upgrading this plane. Many politicians and business people travel this SAN to SMF route and it would be very helpful to be able to charge our devices onboard. read more

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They put a 300lbs dude in the middle that is forcing me into the aisle where I'm being shoved back into seat by crew. They did not abide by their own regulations that customers need to at least fit into their own seats Pax said he was a last minute booking so it's on Southwest not to measure the pax. Instead they force an a list pax who paid $267 one way into this scenario. At minimum should refund me miles for this leg at $267. Just horrible. read more

Southwest Airlines - 1.5hr wait in the plane at the gate because maintenance in either DFW or SAN didn't identify a dent in the tail so here we are. Morons - Airlines Near Me - San Diego, California

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We booked a flight back in October for my Dad's Birthday he was turning 96 Strong!! And doing great Arrive at 4:45am and waited for the airport to open in line. It's all glass on now so we could see employee walking in and TSA having a meeting good but they open at 5:30am So Southwest was on time and we flew out on time 6:00am it was along day. We arrived in Florida Orlando After 6:00pm but it was a great flight So happy to my family read more

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Southwest has a ton of flights to San Diego and seems to have the largest number of gates here. San Diego is a great regional airport with good lounge access too, although you have to exit Security to cross terminals. So we didn't have enough time to get to the CSR lounge, which is a great one. The shuttle to the rental car terminal takes a while so budget some time for that. read more

We've flown with Southwest Airlines through all of the recent transitions and honestly have had a pretty decent experience overall. We haven't run into any major issues, and the flights, staff, and overall process have continued to be reliable and smooth for us. The only downside we've experienced is with the Companion Pass process. It's frustrating not being able to book the companion ticket early on your own, and then having to call later to get the companion added and the credits adjusted. It would make the experience much more convenient if that process could be handled automatically during booking. Other than that, Southwest has continued to provide a positive and dependable travel experience for us. read more

The many trips that Ive taken the one that treats you like family when you cone on board when you need a 7up for the upset stomache. The hospitality they treat you like your coming home the workers of Southwest they have fun on the flights when you go to San Jose or to the city of Las Vegss. Wgen you come to the San Diego International the sky caps were thevfirst ones to check people in and getting baggage on their way. The trip to the San Diego Internstional the many flights that come out to the many states you will see the many boardingg gates for the Southwestern airlines that is located at the Terminal 1. South Western Airlines the blue tail the many flights that leave at different schedules from the hub central of Arizona. San Diego Internatio is the West Coast terminal that with the many flights that connect over to the Island of Hawaii and many of the flights that leave from San Dieho heading to the many midwester and the Eastern states of Michigan and Minesosota. When you come on Board the levity the stewards making people laugh and smile the many that are affraid to fly the preflight the fun time as the flight stewards explain the emergency and breathing masks at take off. SouthWest Airlinez is one of the best airlines where the workers help you check in luggage help in closing the luggage racks above your seats. As a Yelp Elite Reviewer tge one airline that shows the welcone of Family the airline that makes the preflight where you laugh the one that welcomes if your drunk you will not be alowed on the flight. The safety of the flight if you drink to much is stay at the terminal and take a couple of hours. Welconw to the Southwest Airlines fly safely and you xan have the best flight to the desrination. read more

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Never had a good experience with Southwest. Flew them four times (round trips) and had luggage issues three times. Not a good track record. This last time was an absolute mess. We traveled the week of Thanksgiving and they lost our infant car seat. Went to their baggage office and they couldn't find it. As a temporary measure, they said we could borrow one of their loaner car seats. Their system showed three available, but when they went to get one, there were none. They just don't have their act together. The car seat was recovered the next day, which meant an extra trip to the airport and added extreme strain on our vacation. For this, they gave us a voucher we'll never use. On the way back, they lost the car seat again. It wasn't at the airplane door as it should have been (the stroller made it), so they said it was sent to baggage claim. Baggage claim said it was at the gate. After going back and forth, it was finally found and brought down. Just so disappointing. I will make every effort to avoid flying Southwest if baggage is involved. Thanks for the worthless voucher. Oh also I just remembered, their wifi didn't work from the flight from Austin to San Diego. Lame. read more

We have been Southwest fans for a long time, but stopped flying after some health issues and Covid, so we accumulated a great many points through our Southwest credit card, and when it came time to fly again, it was Choice Select for us, group 1 boarding, seats toward the front, extra legroom and a plug to charge our phones and iPads, as well as a free drink coupon, extra snacks, close to the bathroom, plenty of space to store our carry ones, and wi-fi (if the plane has it). The waiting area before boarding was comfortable, the advance online check-in easy, the kiosks for luggage tagging and drop off were intuitive. We were even fortunate to have our return flight be nonstop. And hey, best of all, our luggage mad3 it to the same place we were going. We will be using Southwest whenever schedules allow, even when we eventually have to use real dollars instead of points. The only caveat is we will try to avoid a changeover in Denver, the distance between gates being lonnnggg sometimes. Even then, if we have a long trek, we'll wave down one of those carts we saw going by. read more

I boarded a flight from San Diego to Hartford (connection via Chicago) due to a family emergency. I found out just prior to boarding that this flight was going to be my final goodbye to my father, he had a fall and he wasn't going to make a recovery. I composed myself the best I could but upon boarding a very kind flight attendant noticed I was crying and checked in on me. Upon hearing why I was traveling he called to the crew to let them know what I was going through, they helped me to my seat, checked in on me constantly, made sure I had everything I needed to make the journey and spoke to me to ease my troubles and fears. What should have been the worst flight of my life ended up being the best flight I have ever taken due to the kindness of this crew, their generosity, their compassion and attention to detail. If I recall correctly their names are Danyell, Josh and Tim and they are based out of Nashville. I hope this reviews makes it to them. I hope they know what a difference they made for me, that in my lowest of lows, they were the silver lining, and that because of them I will forever fly Southwest read more

Southwest Airlines - My amazing flight attendants! - Airlines Near Me - San Diego, California

Southwest has gone from one extreme to the other, from great to horrible. Ticket levels are ridiculously confusing. Last night I flew from Albuquerque to San Diego. I was patient regarding the two hour delay and five hours in Albuquerque Airport (very nice airport), but onboard was a disaster. The plane was half full, but when the man next to me in the middle seat respectfully asked if he could move, he was told, "no." Absolutely ridiculous. Less important but annoying...the snack bag had six pretzels! I'm looking at other airlines in the future. read more

Whew! SWA is checking boxes across the U.S. Thee nicest staff ever...it's evident that service with kindness is a core value at South West. I had an issue that would have made me upset and embarrassed but the team member managed our discussions very discretely and I was immediately relieved and able to enjoy my trip home. read more

I've flew southwest like 20 times majority of the time great service / took care of me as a marine this time I flew June 11 2026 at San Diego international, they got dumbass employees and their machines to get my cargo with the tag didn't work to get which made me have to change my flight to a later time and this time they didn't care about my baggage problem which was out of my control sent me to the help desk line had to wait a hour in line maybe today was just one of there bad days idk read more

Flyer beware "Transfer" points is at the very best, misleading. I need to fly my Sister cross country for a funeral soon. I figured as an A-List Preferred member I would transfer some points to her to cover her expense as money's tight for everyone. I transferred the max of 60,000 points to her which in the end cost me $600. So now I'm out $600 AND the 60,000 points. Had I known that, I could have just bitten the bullet and sent her the $600 and kept my points. Southwest's resolution to correct it is more hoops. I also found out that the terms Transfer Points and Gift Points are pretty much the same. Pretty sneaky Southwest read more

Thanks for getting me home in time and in comfy fashion. Service with a smile even while Miles high. The drinks were needed and refreshing. Nothing better then flying back from the Bay Area with a Lions win over the 49ers! read more

Southwest Airlines crew in San Diego is always friendly and helpful. The employees always have a smile and are willing to go above and beyond to make sure your experience with them is one you won't soon forget. The boarding process is organized and it always goes smoothly. I appreciate their hard work and get this: I would HAPPILY apply for a flight attendant position, lol!! The crew makes your trip enJOYable and the snacks they hand out are good!! I wish they came in bigger bags, lol. You can always ask for more, like I have, haha! I'm not usually one to sign up for credit cards, but I kind of had to with these guys. Half the time I fly round trip paying only for one leg. The points are the business! Thank you, SD Southwest crew for always getting me safely to my destinations on time! #CatchMeIfYouCan ;) read more

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The check-in agent was courteous and helpful. The gate agent was friendly and accommodating. The flight was not full, so nobody had anyone in a middle seat. The flight attendants were friendly and attentive. The Captain gave us all the information on the flight time and weather. It was a smooth flight. We did have a beverage service. It was the last fight with open seating. I recommend Southwest Airlines. read more

Being based out of the Phoenix area, I find that Southwest Airlines and American Airlines are the most ideal airlines to fly for me. While I typically fly American Airlines, every now and then, I do find myself on a Southwest Airlines flight. While I know some big changes are on the horizon including the cost of luggage being added and assigned seating starting soon, the "no frills" concept of Southwest Airlines for better fares and the "outrageously fun" service culture intrigue me with the airlines as a customer and observer. In fact, I typically have had very positive customer service experiences whether in advance on the phone or in person at the airport. I find myself occasionally flying in and out of the Southwest Airlines gates at the San Diego airport along with other California cities, Las Vegas, El Paso, or Albuquerque. Sometimes, I even find myself on further journeys. While I have never tried the A-List program before, I have membership in CLEAR and Global Entry, which help me speed through security to get to the gates. I also find myself enjoying lounges through the American Express Platinum card and/or Priority Pass program. It also provides a travel incidental which I often will use with Southwest Airlines. Traveling has become more of a hobby and habit at the same time, and using Southwest Airlines and American Airlines as two the two airlines that are most convenient for me, I can accumulate points or miles quickly for future benefits. I actually recall learning about Southwest Airlines in my business school classes way back when as it was used as a regular case study, and I loved reading books about Herb Kelleher and the early days of Southwest Airlines and its service focus not only to customers but to employees as well. After all, if your employees aren't happy, your customers certainly won't be. I recall living the Southwest Airlines experience on holidays when everyone was treated to drinks, through fun and entertaining announcements by flight attendants, and when I was younger, even being invited to pass out the peanuts (in the days well before pretzels were instead distributed). While I'm not sure what the Southwest Airlines procedures will look like in the future, I can expect great service, which is really what we're looking for (besides safe and timely flights). I look forward to continuing to check in with Southwest Airlines every now and then. read more

Flight was boarded early and we left on time. Military and family gets to board just after those needing assistance. Flight staff were vary kind and helpful Love the traditional way of boarding with assigned seats and they all have power hook ups. Landed early from Hawaii to San Diego. Only thing I would recommend is their WIFI is not very good. We paid the 8$ and could not load a page. Not a huge loss, but would have been a nice to have. Will fly southwest again in the future. read more

it is my first time using Southwest airlines. I went to their website Southwest.com and tried to pay for a round trip flight using paypal. It gave me an error message popup when I first clicked submit payment. Then I tried again and it said it worked. BUT what happened is that the total amount is on my paypal account TWICE. one charge has now been 'completed' but the same full amount is still PENDING. I cannot cancel this duplicate transaction. I called Southwest customer service several days to get them to remove this duplicate pending charge but the person answering said they can't do anything. I am calling PayPal but the person talking to me doesn't understand my question even. HELP! I will not recommend anyone use the website southwest.com! read more

Absolutely I had the worst experience ever. I was on flight 2593 leaving DCA with a layover in Austin, San Diego then to reno. When I got to Austin, my flight from San Diego to reno got canceled. The customer service representative informed me I would get a hotel voucher in San Diego for my inconvenience. When I got to santa Diego,the customer service representative said they can't give me a hotel voucher. I flew southwest often and I liked them but now im second guessing ever flying southwest. read more

Their new system is horrible with boarding. Two separate trips- first to Vegas, paid $1100 for two tickets (best seats)for 45 min plane ride round trip(hour late boarding coming back). Carrying on had to go 5 rows behind me. Same happened to my daughter on a different flight. They said wait for everyone to deplane. Why did I pay extra to seat up closer to the front. Just checking again right at the 24hr mark- boarding group 5. on Reddit people are complaining left and right. Time to reevaluate flying habits. Our family flies quite a bit. read more

I used southwest the past few times I've traveled because I thought the seating rules sounded cool. Got to Albany airport at 7pm for an 830 flight, with 1.5h to make my connection in Chicago. They delayed to 9pm with no word, then let half the plane board, and then stopped us around 9:30pm with no explanation. Since the connection was short, they told me I would have to check my bag to make it. At 10pm they told me that I was not going to make the Chicago connection, but since I had already checked my bag I had no ability to re-book anything direct. The Albany gate agents even laughed at us and said we were going to miss that flight to Chicago if we tried to figure out re-booking. By the time I landed in Chicago, all the flights were booked up and I had to sleep at the airport. They automatically re booked me a flight from Chicago to Kansas City, just to get to LA, where this flight just got delayed another 3h. Full day and night of airport sleeping due to clueless gate agents who completely messed up a simple situation. I will never use Southwest again, and I was even a rewards member. This has been the worst travel experience of my life. read more

Southwest Airlines - Airlines Near Me - San Diego, California

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I strongly dislike the new boarding system, I liked to pick who I was going to sit next to on a flight. My last flight I was squeezed between 2 people while there were whole empty rows all around me. My husband had the whole row in front of me but I was unable to move to his row. Southwest had the most loyal passengers and they are loosing them Southwest needs new management . read more

My flight was originally scheduled to depart at 7:05am with boarding by starting at 6:35am. While in line for TSA, I was notified that my flight would be delayed and would leave at 7:35am with boarding starting at 7:05am (see screenshot below). I got some coffee thinking I had time. I arrived at my gate at 7am and waited 40 minutes before going up to an agent. They then informed me that my flight was leaving. I turn around and see my flight fly away. Turns out, everyone boarded at the original time. Was I not supposed to trust what was said on my boarding pass? Now, I am waiting for the next flight which is 2 hours from my original. I will now be late for my dentist appointment. read more

Southwest Airlines - Airlines Near Me - San Diego, California

Worst service. Constant delays for hours before they canceled. The lady laughed as she told us it was canceled. But hey at least they gave me a $15 "food" voucher so i can buy a bag of f%#& me. That doesnt even cover a snack. Turns out NOBODY in the airport accepts these vouchers so we got scammed again. No compensation for canceling our flight and gave us a voucher that is not valid. Thanks Southwest Airlines read more

Have flown SWA for decades...the new seating assignments are horrible. Outright lying to the customers that they have to set together for balance and weight issues...never was an issue before when you could choose your own seat. Bye Bye SWA read more

Normally I do, but this last trip from AZ to San Diego, which had a Chicago crew was disappointing that I paid to be in the first group A1-15, so very few people on the plane and being 5'1" tall i always need help to put my carry-on on in the overhead bin so I asked Kevin Hornsby, who was wearing a mask and (he had a tag on) if he could help and he said. I can get your bag checked in but wouldn't move to help me. So I struggled to get it up and Julie, another not very tall crew member came over to help, she was very customer oriented and great! . I was pretty annoyed that Kevin, the male crew member didn't care either way. Chivalry & customer service is dead to him. 5 stars for Julie & no stars for Kevin! read more

Southwest Airlines - Curly haird Julie the flight attended from.Chicago waa so nice! - Airlines Near Me - San Diego, California

Wow, this gate cluster (7-11) might be the worst I've been to. One water refill station that has a constant line. One women's restroom with a constant line. No where near enough seats for app of the passengers. The seats don't have plugs - only a small crowded standing area (so sorry anyone with issues standing). And clearly someone is trying to tank this company. High luggage charges, outside check in "concierge" service that used to be free, but is now fees plus tip. I mean, why use SW when it's like everyone else now? read more

New boarding process taking 3x as long as it used to before assigning seats. The airline won't go back to unassigned seats but boarding process needs to be streamlined read more

Southwest is just so easy. I searched out tickets for my holiday trip to Colorado and found a decent fare a few months in advance and booked it. I always keep an eye on the fares after in case of a price drop. Whilst doing this I got a notice on the app that my return flight had been modified and I could make 2 free changes. The app wouldn't let me so I called southwest. I'm not sure what had changed about the flight but I was able to change the return to direct instead of having a stop and get an earlier flight with no additional charge! I'll take it!! I checked the prices again later and my departure flight had dropped $22 so I added it to my credits for a future flight. I checked in exactly 24 hours in advance and still got B seating, not a big deal. The day of the flight went smoothly and once boarded the flight got better thanks to our flight attendant Harland! He was funny and attentive. We got our drinks and then there was turbulence so everyone had to stay seated for awhile. He came back to make sure we were okay and our drinks were refreshed. We enjoyed taking to him. He's a great addition to the southwest team. The return flight was uneventful and easy as well. Baggage collection was a breeze and we were on our way home quickly!! read more

Southwest Airlines - Airlines Near Me - San Diego, California

San Diego southwest is always an opportunity to practice patience. lol So congested and slow moving. Props for kind and helpful staff. The seemingly never ending construction has shown little improvement over the last 10 plus years. Bottom line the price and staffing makes the experience manageable read more

$265 Fare- $310 baggage charges. : ( It feels like being take advantage of Soutwest used to be the savior for good flights, priced with great service. Not anymore. Why is traveling such a rip off a hassle? read more

OMGGGGGGGG!!!! Now it seems to take longer to board with assigned seating. Everyone is looking for their numbers and then it takes forever to load carry ons. Why is the world did you go to assigned seating, it was much faster. All the flight attendants I speak with say it's much worse but they are not allowed to say anything. Terrible!!! It's not too late to go back to the way it was. read more

Southwest is like Candace Owen's. What use to be the darling of airlines has become the Nazi Of airlines. The symbol needs to change to the symbol. They charge for seats now, so if you don't pay for a seat regardless of how empty the flight is they purposely cramp you in! We are 75% empty yet we are cramped in to the last 4 rows! All middle seats are occupied. We have little babies in 2 of the rows all in the back! How inconvenient for the moms. The stewardess literally went to each passenger while seated making sure no one slipped into one of the 100 empty seats! (most rows entirely empty). The sky cab is also a charge only payable thru a credit card. No cash or Apple Pay! $3.50. I use to be an A lister as I swore by the customer service! Use to be the most sparkling of airlines but not anymore! I would much rather fly spirit airlines. I have never purchased a seat w spirit but they will still give you the best seat for free if they have the capacity! You are literally being punished for not purchasing a seat on this airlines. Your luggage is no longer free other! Southwest sold its soul and lost its airlines of love reputation. How sad! Goodbye Southwest Airlines you are worse than the rest now! read more

Southwest Airlines - Rows 23-26 packed rest plane empty - Airlines Near Me - San Diego, California

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Missed the flight because baggage check-in was ridiculously slow. How about having more help during peak traveling times SW?

Southwest Airlines: What Happened to You? Southwest used to be a great airline with friendly staff and a fair experience. Now it feels like riding a city bus that nickel-and-dimes passengers at every turn. I recently had a last-minute relocation and chose Southwest for the free checked bags -- traveling with a kitten, I paid $125 to bring her in a carrier onboard. At the gate (after boarding had already begun), an agent approached and told me I had three items. I explained I paid for the pet and assumed that fee covered the extra item. She said it still counts as a carry-on. I was sent back to the ticket counter -- where another agent and a baggage handler were waiting. The agent mentioned she was allergic to cats and refused to come near me. Eventually, I was told I had to pay $150 to check my small carry-on -- on top of the $125 I already paid for the pet. I politely asked if they could waive it as a first-time mistake. She flatly refused. So for a $104 ticket (booked with miles), I paid $275 in surprise fees. It felt like a shakedown, with no flexibility or decency. Meanwhile, the man who loads the bags just stood there watching to make sure I paid. I finished my trip with Alaska Airlines instead -- much better experience and actual customer service. Southwest is becoming Spirit with worse vibes. The extra fees, lack of compassion, and gate-side surprises make it a low-class airline now. Avoid if you can. read more