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    Alaska Airlines

    2.5 (472 reviews)
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    Alaska Airlines Terminal 1 San Diego airport.
    Veronica G.

    I love the Customer Service that Alaska Airlines provides to their clients. The flight attendants are always friendly. On this particular trip, there was a seating issue with some people in my area. I switched seats with someone so they could have more legroom. In exchange, I had an empty seat next to me. Alaska Airlines gave us points for our troubles. I enjoy the snack and drink options. The seating is comfortable. Whenever I fly Alaska, I don't have issues with the airline running behind or anything like that. It's always a positive experience!

    Sri R.

    Return trip on May 21st 2026...was awesome. We had a fantastic crew on our return from San Diego to MCO. Flight started at 09:11 AM PST. .it was straight through. on our return. flight time was only 4 hours 23 minutes Food was great...only Veggie, great sandwich with Croissant... The flight crew was exceptional on our return to Orlando, Florida, USA Alaska airlines folks are good. i wanted to send a special appreciation on my return flight it is not letting me do that Traveled for work to San Diego, CA and returned by Alaska airlines Forgot the wonderful name. who helped me to check in and was truly amazing person. She is a nice girl... she is American. Flight #396 March 21st 2026 SAN-MCO: Outstanding, excellent customer service Jenae needs to be recognized as a Star of the Rew. Other good people we should not forget are : Max, Robert brother and Nice Shelby Ms. Yogita Behan Four you mentioned were in-flight crew--from SAN to MCO on March 21, 2026, on my return from San Diego, CA to Orlando, Florida At the Orlando airport on March 16th, 2026, the day of departure, the agent at the counter who spoke only English was awesome and helpful i did not have her name Both are different cases or scenarios Neither is airport-based. Other one was the crew in Flight #396, Behan Thanks. Sorry to be brutally honest, but please be ethical, have integrity, and be upfront. law of karma will haunt me if i am not straight or honest to Lord Krishna sri Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy "Be Truthful, Honest and Fair"

    Alycia A.

    I fly Alaska airlines often because it has a direct flight to my home town. I have flown first class & coach. Either way the service is always great. I love the drinks and snacks they pass out. The planes are clean, seats are what's to be expected. I like that they allow active duty military members to board right away. I enjoy the free WiFi & free in flight movies- definitely helps the time go by faster. I've always had a spot for my carry on in the upper compartment bins. I will definitely continue to fly with Alaska Airlines.

    Elle N.

    I have been flying Alaska Airlines and I have had a positive experience. Although, I still can't figure out how they misplaced my checked bag on a direct flight from SAN to JFK. Luckily, they recovered it and had it delivered to my hotel the night of my arrival. I flew premium class and had leg room, earned some points and am excited that they merged with Hawaiian Airlines for more privileges. And, then there is the food; it's really good! Yes, you may have to pay a little bit, but I don't feel like they are ripping you off. The flight crew and passengers from SAN to NYC were cheeky. For the trip back, my friend was going to have delays due to the snow in NYC and I had the option of switching my flight up to a week due to the fires in LA so we stayed an extra night with free points. Look forward to the next great adventure and thank you Alaska for having direct flights to a few of my favorite places. #AlaskaAirlines #HawaiianAirlines #ToBeYoungAndInLoveInNewYorkCity #LAUV

    Buffalo trace at 37,000 feet, very hard to beat!
    Peter I.

    After an hour and a half delay due to a flat tire, I believe all passengers were a little frustrated and anxious to get home or to their next destination. But once we got on board, Gabi and Katie took such great care of us. A huge smile as we walked on board and they couldn't have been better throughout flight 1397. As soon as we hit 10,000 feet or as I like to call it the cocktail altitude, they were on it, and there is nothing better than a buffalo trace at 37,000 feet. The lunch selections were OK I did not go with the black bean burger, but had a chicken salad that did the trick. Nice smooth flight brand new plane but best of all great service thank you Alaska.

    Thumbs down for shitty service
    Shea G.

    Stood in bag drop line for 20 mins only to be told the person helping went on break and we can't help you.... Kicker is they didnt tell us this until we walked to the front to see what was going on cus the line quit moving. Terrible customer service the rep got really snappy when we asked if they were going to help our line as well

    Moonlight over the Jet in SAN

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    Super service today from friendly checkin agents. Lots of folks there to help & it was fast. Thanks!

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    Page 1 of 12

    Ask the Community - Alaska Airlines

    Review Highlights - Alaska Airlines

    “Most of all the flight attendants have a lot of good things to say about there company and they have longer tenure so Kudos!!!”

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    Spirit Airlines - haha wow...this airline is so shady! they promote cheap flights (i.e. $9.99 from SD-Vegas) then pull crap like this.

    Spirit Airlines

    1.5(860 reviews)
    0.1 mi

    This is the endread more

    --Everything was on time, easy boarding, easy exit, no frills and no fuss!--…read more This is my third flight on Spirit. I previously flew Southwest, but their prices have been getting more ridiculous so I finally tried out Spirit, in 2025. I am now a fan! I have flown one other budget airline (in Europe) before, which left a super bad taste in my mouth, so I was hesitant to fly another budget airline. Flying from socal to norcal (flight time: 1 hour 6 minutes) for $30, I wasn't really expecting much, just that it got me there on time in one piece. I expected them to nickle and dime me and measure my luggage, but none of that happened! The personal item size allowance in America (18x14x8) is way more generous than in Europe. My giant tote bag easily fit in the designated box. I didn't see them try to give anyone a hard time about luggage size at all. What surprised me the most was the flight itself. Planing and deplaning was easier because most people didn't have carry-ons. There were also no snacks (unless you bought some from them), so there was hardly any trash and the seats were way cleaner. Sure the seats don't recline and aren't as cushiony, but it's totally negligible for my short flights. I'm short so the legroom was plenty for me. Not really sure how they make profit charging $30 a flight (during off peak hours), with $20 of it going to airport/government fees, but nonetheless I enjoyed 3/3 of my flights with Spirit!

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    Spirit Airlines - Spirit airlines

    Spirit airlines

    Spirit Airlines
    Spirit Airlines

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    American Airlines - Room in overhead bins.

    American Airlines

    1.5(447 reviews)
    0.3 mi

    I had a partial pleasant flight experience with American Airlines, but in the beginning of the…read morepre-departure, I had some ticket issues that I had to let go for my peace of mind . The flight was booked, and unfortunately my daughter could not make the trip due to work reasons. So, I had to cancel which was done early on, abiding by American Airlines cancellation policy, but they issued a flight credit instead of a refund . I was on the phone with them going back and forth trying to make them be accountable for their own legal travel guidelines, and I was on the phone with various representatives who loved to tell me they can help and issue the refund, but they never did refund me! I could have complained to my bank, but they took out all the mental energy in my system that I just let it go! I was on the phone with them trying to get the refund about four different occasions (each representative) assuring me they could help, and some could not, that I gave up the fight to preserve my mental health. Why did they not follow their own travel (legal) guidelines)? They can get in trouble if they continue to not abide by their own legal travel guidelines. I was already taking time to prepare for this important trip and did not need added anxiety and stress on my plate. How many times does a customer need to be on the phone to get successful and satisfactory results? It should take one phone call to do that. Due to this inability to refund my money, and not abiding by their legal guidelines, even having their own customer service representatives on the phone telling you don't worry we will get you a refund, and it never happened. That is a real problem! The flight itself was smooth with no complications, but it needed to be effortless with my entire experience! In the future, I might fly Delta. Hopefully, American Airlines will take steps to improve in the areas that need attention to regain the trust of their travelers.

    Never doing any business with American Airlines again!…read more I purchased tickets to Japan from AA, with the flight operated by Japan Airlines AA's email states: "If your flight is operated by a partner airline, see the other airline's website for carry-on and checked bag policies." Japan airline states "2 free checked bags" But they charged me extra fees for every checked bag I had, stating it was AA's decision. Both airlines had no idea what the policy was and they had to call each other to figure it out for 30 minutes. If I don't sign for the extra charges, my luggage doesn't go on the flight. The service being sold had very unclear terms and they have denied the dispute, stating I knew what I signed up for initially, and that I had signed for the charges at the airport. Total Catch-22 THIS COMPANY IS A TOTAL SCAM 0/5 stars. Fool me once shame on me. But I won't let them fool me or anyone else twice. (Prior to purchasing, I even looked up what other customers had to say about baggage policies on codeshare flights, and they all say it follows the operating airline. Which AA is denying)

    Photos
    American Airlines - Full page Advert in Time Vol XXXV March 25, 1940

    Full page Advert in Time Vol XXXV March 25, 1940

    American Airlines
    American Airlines - Room in overhead bins.

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    Room in overhead bins.

    Delta Air Lines

    Delta Air Lines

    2.4(249 reviews)
    0.2 mi

    I forgot my beloved 10 year old Ipad mini in the seat pocket of DL369 seat 29D…read more Firstly, my thanks to whomever found it and turned it in!!! They aren't made anymore in this size and it hasn't been able to be upgraded in years. However, it luckily still showed up in Find My Apple, but not pinging since it was in Airplane Mode! They gave it a number and added it to the safe and contacted me as they claimed in my first email. Thanks to the tenacity of Whitney, Agent Asst & Tatiana, Lost in Found. It was located! It's so seldom this happens, I just had to Thank All involved. Even those unseen! Hugs to All!

    We are currently having a major (serious) issue with international Delta tickets flying in just…read morefour days! For three days now we have been trying to talk with ANYONE @ Delta about this issue with no luck @ even being able to speak with anyone with any authority. TIME IS OF THE ESSENCE! Can anyone help us?!? We registered a complaint online three days ago (4/12)as we have been told by a Delta phone agent that the ticket mess up was the fault of the Delta agent we booked with on our date of purchase Dec 2nd. Flight 290 LAX to Paris on 4/18. Three passengers. Serious issue. Involves a 7 yr old child. WHO CAN HELP US?!?

    Photos
    Delta Air Lines - The meal options in the first class cabin were prepared well. My family said everything was hot and tasty.

    The meal options in the first class cabin were prepared well. My family said everything was hot and tasty.

    Delta Air Lines - On my way to SLC.

    On my way to SLC.

    Delta Air Lines - A change of equipment meant cramped accommodations at the higher price

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    A change of equipment meant cramped accommodations at the higher price

    Southwest Airlines

    Southwest Airlines

    2.9(842 reviews)
    0.2 mi

    Travel from San Francisco Southwest Airlines Flight wn4118…read more The attendants were so sweet and helpful. In addition, the plane was so clean too. Such a great price to fly Southwest Airlines.

    Southwest used to be my favorite airline, but after this trip, I have completely lost my trust in…read morethe airline. My wife and I flew Southwest Flight 1794 from San Jose (SJC) to San Diego (SAN) on September 11, 2026. I was traveling to San Diego because my brother was critically ill and dying. I was desperately trying to get to the hospital to see him alive one last time. Our flight was delayed four or five times. We were repeatedly told the delays were because of air traffic. By the time I finally arrived in San Diego, my brother had already passed away. I want to be very clear: I am NOT blaming Southwest for my brother's death. His condition was already critical, and his death was beyond anyone's control. I am blaming Southwest for the repeated delays that caused me to arrive too late to see him alive and say goodbye. Southwest didn't take my brother's life. But the delays took away something I can never get back--the chance to see my brother one last time. And unfortunately, the problems continued on my way home. On September 13, I spent almost five hours at San Diego Airport dealing with repeated delays on my return flight. I was told the incoming plane was coming from Las Vegas and was delayed, and later that it hadn't even departed Las Vegas. A delayed flight may be just another number to an airline. To a passenger, those hours can mean everything. You can reschedule a trip. You can take another flight. But you cannot reschedule a goodbye. Southwest, you were once my favorite airline. After this experience, I will think twice before ever flying Southwest again, and I can no longer recommend you to my family or friends. You didn't just delay my trip. You took away my last opportunity to say goodbye to my brother.

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    Southwest Airlines - Crew with a gentle reminder....

    Crew with a gentle reminder....

    Southwest Airlines - Dog Biscuits = Graham Crackers

    Dog Biscuits = Graham Crackers

    Southwest Airlines - Thanksgiving flight

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    Thanksgiving flight

    JetBlue

    JetBlue

    2.9(116 reviews)
    0.2 mi

    The gate agent for JetBlue was so unhelpful on our recent trip. Our flight leaving San Diego was…read moredelayed by about an hour, which caused our connection to become extremely tight. My boyfriend walked up and asked if we could be moved closer to the front of the plane given the circumstances and she waved him away without even looking at our itinerary. Told him the gates were close together in Boston. The plane had several open seats closer to the front, so this would not have been a burden on her. The flight attendant on the plane was much more helpful, and the pilot made an announcement that a few folks had extremely tight connections so please remain seated unless you were one of them. Every single person in economy stayed seated, but I guess the announcement didn't reach the privileged, self-centered folks in first, as they ALL stood up and a woman told my boyfriend to move so she could grab her luggage. He said no, and I explained we had an extremely tight connection. A man in an Aloha Brewing shirt barked at me that everyone had tight connections. He started becoming very irritated and the woman in front of him told him that it was too early in the day to fight me. So that was fun. I hope dude felt really good about himself for going off on a girl. Anyway, he said he was going to New York so I checked the flights to New York. His connection was not tight. He was just rude. I recognize this is unrelated commentary but it's helpful context in the grand scheme of my experience. Our connecting plane was nowhere near the gate when we disembarked, so we had to run through the airport to another part of Terminal C in Boston. A JetBlue agent there asked where we were running to and said she'd call the plane to ask them to hold it for us. They did. JetBlue in Boston was stellar. All's well that ends well in the end, and the FA/pilot really did save the day, but I really wish the gate agent in San Diego had cared even an ounce to help us as a touch of customer service would've gone a long way. It could've been a different outcome if economy hadn't acknowledged the pilot's announcement.

    Still love JetBlue!…read more The priority boarding extra leg space and TVs make it a great flight. The only issue is with this hub there seems to be more delays than leaving Boston. So far only 25 percent of my flights leave on time. From Boston not as single delay at all. Luckily I never had a flight get cancelled. On my last trip a majority of the TVs were not working. They kept restarting. I also had the worst passengers sitting in front of me. They took up Two rows and they were out of control the entire trip. They could not control their kids. It was horrible and like a scene from Outbreak. They kept coughing all over the place, they would also stand up on the seats and cough in your face. . Wouldn't doubt if it was the flu or something. The kids kept jumping on the seat and screaming and crying. They could not control the kids. The entire family manned 1 bathroom for like 1/2 the trip. At one point the father apologized to me because the kept throwing and losing crayons and the would end up in my row behind them. Why not control your kids instead? The was a nightmare flight. I was going to ask for another seat but didn't want to make a big deal of it. At one point the father kept knocking on the bathroom door when somone else was in there. You took up the bathroom the entire trip, maybe others now need to use it. I could hear other passengers complain about them but not sure if they said anything. This was like Romper Room and Daddy Day Care all mixed in one. I feel bad for anyone else that has to get on a plane with them. Ok my rant is over. Just wish a flight attendant woulda told them to relax. And keep seated. lol. Can't really blame JeTblue for the passengers so I'm giving this trip a 3.75 lol.

    Photos
    JetBlue
    JetBlue - My flight ticket

    My flight ticket

    JetBlue

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    Volaris - Here's them changing the name of the next flight, while we were still waiting to get answers.

    Volaris

    1.3(750 reviews)
    0.4 mi

    HORRIBLE. This airline is by far the worst I have ever flown with. Their fares are not cheap, and…read morethe baggage fees are outrageous. I was charged $85 for a carry-on and $115 for a medium-sized checked bag that weighed less than 45 lbs. Traveling with my family ended up costing us a significant amount in luggage fees alone. The only reason I booked with this airline was because they offered a direct flight from Aguascalientes to Los Angeles. Unfortunately, the convenience was not worth the experience. The customer service was awful. The flight attendants were rude, unprofessional, and appeared poorly trained. As a frequent traveler, I have never experienced such poor service. They even charge for water onboard. To make matters worse, the aircraft smelled like urine throughout the flight. Overall, this was one of the most unpleasant travel experiences I have ever had. I will never fly with this airline again. I would rather take a bus than endure another flight with them.

    Just an absolute nightmare to deal with, they do not have a direct line to customer service. You…read morehave to download WhatsApp in order to text (not speak) to a CSR. Even then they are difficult to get a hold of and are not speaking to you 1:1 at any point. Responses often take 3-5 minutes and by then you might have given up. If you buy a ticket with Volaris, know it's the Metro Bus of the skies and that comes with a lot of baggage.

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    Volaris
    Volaris - Broken luggage

    Broken luggage

    Volaris - Ticket proof

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    Ticket proof

    Hawaiian Airlines - Flight crew ready to board 7 am

    Hawaiian Airlines

    2.5(156 reviews)
    0.3 mi

    4-25-26 we came up to San Diego on Alaska Airlines from Honolulu via Kona. Service: 2 rounds of…read morebeverages( water from a carton & mini size Diet Coke ), one 2x2" cracker like snack. Meals you may purchase. WiFi only if you are a T Mobile customer or pay $8. Flight attendants: old or full sized. 4-27-26 we are returning to Honolulu on Hawaiian. The difference why I give Hawaiian 5 stars: Beverage service: full size can, plus free pour if of drinking age of Koloa Rum punch( refills have a charge) and they still provide a hot sandwich for breakfast. Today it was turkey, egg and cheese. Flight attendants younger, prettier at least on this flight, friendly. Nicer, respectful announcements for lowering window shades and flight time updates. WiFi: free compliments of T Mobile after watching a video. Hawaiian still has their snack carts in case you want to purchase items. Yes there are noticeable differences. Hubs told me Alaska will be flying from their hub in Seattle to London and Rome next month. That is exciting news. We will remain loyal to both airlines due to the merger and hope the best of each airlines continues more in sync with each other.

    I had planned to go see Joel Surf but Hawaiian Airlines San Diego has got very strict on the 117…read moretotal inches for Longboards .. He was denied travel. They kept all fees. Joel is a decades traveler on Hawaiian Airlines with his boards in travel Bags with handles. World Champion. He won't be there. ... We won't be there. ...

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    Hawaiian Airlines - Fast friendly service

    Fast friendly service

    Hawaiian Airlines - Breakfast, thanks for cooking at 4 a.m., SO sweet to us, Doc

    Breakfast, thanks for cooking at 4 a.m., SO sweet to us, Doc

    Hawaiian Airlines - Social distancing when flying; 7 inches at best if they are zonked out sleeping

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    Social distancing when flying; 7 inches at best if they are zonked out sleeping

    Volaris - Self check in

    Volaris

    1.4(198 reviews)
    18.3 mi•Lomas Taurinas

    We flew Volaris after passing through CBX in San Diego, so we flew them domestically from Tijuana…read moreto Cabo. All in all, using Volaris was an okay experience. They seem very similar to Spirit in the way of cost and pricing set up. Everything is piece rate, so you want better boarding? Buy it. Want to choose your seat ahead of time? Buy it. Want a soda or snack on board? Buy that too. So the cost is no frills, just the flight, everything else is an add-on. It's not wildly expensive, but can add up quickly. The boarding process was beyond chaotic. The groups are massive, and once everyone lines up, the lines stretch well into the terminal depending on where your gate is. A few things I appreciated were the flight attendants keeping the luggage bins closed for the first few rows while boarding happens. They didn't open them until people in those rows began being seated. This and upon landing, they didn't allow the whole plane to stand up at once, they controlled this as well. Nice touches that I wish a few other airlines would adopt. Service was friendly and helpful at the gates and on board. Overall, a solid 3.5 as an airline overall. I wouldn't mind flying Volaris again when back in Mexico.

    For Ultra Low Cost, you get ultra low ratings…read more Flown them multiple times now, and I can say that they are cheap and seem to be safe. The good ends there. I'm currently sitting Tijuana waiting to board my flight which is supposed to take off in two minutes, and everything shows on time, although no one has boarded yet. Their website crashed while we were paying for luggage, so we ended up getting charged twice, and they said a refund is not possible, so we'll have to go through our credit card company. As I write this, they now have delayed the departure by 11 minutes, but as not a single person has started boarding yet and the departure time is eight minutes from now, you can draw your own conclusions. We've only taken them for nonstop flights, and that seems to be the safest if you need to use them.

    Photos
    Volaris - Passengers were pissed that Volaris is "dicking" them. No plane in sight at any point of Christmas Day.

    Passengers were pissed that Volaris is "dicking" them. No plane in sight at any point of Christmas Day.

    Volaris - Volaris would rather have me fly with a contagious disease than give credit or refund the money

    Volaris would rather have me fly with a contagious disease than give credit or refund the money

    Volaris - Gulf of California at sunset

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    Gulf of California at sunset

    Frontier Airlines - No agents to assist and we are now 1.5 hrs before the flight. We had arrived 2.5 hrs before the flight

    Frontier Airlines

    1.3(318 reviews)
    2.1 mi•Banker's Hill

    Great airline and really nice staff. Also really comfy seats and great snacks. Flight delayed a…read morelittle bit. After the delay, they boarded and got us out of San Diego as quickly as possible to make up for the delay time. When you're onboard the flight there's NO wifi so I recommend downloading a few no wifi games, but they are getting wifi in 2027. Also for snack options, you do have to pay a little but it was worth it because I got a great cheese tray. One thing they also do on Frontier is make animal related jokes because that's their theme. When you come in for descent and landing it's really smooth. The landing was definitely a 10/10. I would definitely fly Frontier again.

    Terrible experience with this airline, never again. I had…read moreflown with them about 25 yrs ago and they were great. Arrived approximately 3 hrs early and no check in agents at all. There's a line of people waiting to bag drop or agent assist and no one here. This is completely unacceptable. They should be here 3-4 hours before each flight to speak to customers that may have issues and check in all these people for bag drop. We were told the counter agents are supposed to come 1-2 hours before the flight. What the?! Especially with how TSA lines have been lately

    Photos
    Frontier Airlines - Frontier Airlines Customer Service**, and overall I had a good experience. My booking reference was **BK-18552-us-653023* . I initially cont

    Frontier Airlines Customer Service**, and overall I had a good experience. My booking reference was **BK-18552-us-653023* . I initially cont

    Frontier Airlines - Voucher

    Voucher

    Frontier Airlines - Delayed times

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    Delayed times

    Alaska Airlines - airlines - Updated September 2026

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