Overall a positive experience with Alaska Airlines from San Diego to Boston: the new airplane with more comfortable seats, a better place to prop your screen, more seat-back plug in options to charge your phone or computer, yummier snacks to purchase on board (the Mediterranean tapas box was pretty good for $10-pita chips, hummus, olives, dried mango, piece of chocolate). The staff on board the plane were friendly and helpful. However, my one major critique was that they only had one staff for general curbside check-in and luggage drop off. Despite using the kiosk to print out our tags ourselves, we still had to wait in a long line to have them weigh our luggage and check our IDs, easily remedied by having at least one more staff. The first class staff did call us over once she was through with her line but I really thought a second economy staff was needed, especially since half the passengers were waiting to check in until they reached the front of the line, old school style, so that the guy had to print out their tags for them and their boarding passes... Thank goodness for TSA precheck which made the security portion of the morning go super fast. In any case my overall impression of Alaska Airlines was improved by the efficiency and comfort of the flight itself. read more

Alaska Airlines - Airlines Near Me - San Diego, California

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Frankly, I'm kind of surprised Alaska only has 2 stars on Yelp! Shocked really! Their comfortable seats, roomy legroom, and attentive in-flight service are just a few reasons why I love flying Alaska- especially when traveling to my favorite place in the world, Hawaii! My last trip was memorable for sure! I suffered a terrible fall and tore my meniscus on the last day of our trip. It was quite the experience! The next day we took a red eye back to San Diego. My wife checked us in and explained that I was going to need a wheel chair. Not only did they provide me with a wheelchair, but they also assisted me and my family with our luggage. With the help of Alaska, they guided us through TSA and directed us to the main gate. They also upgraded my family to business class while upgrading me to first class. From start to finish the process was seamless! Thanks to Alaska Airlines and their superb customer service! I will forever be indebted to them! read more

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Alaska Airlines, I did want to love you. But this morning's kerfuckah was extreme. Even for an airline. 8:10 am flght San Diego CA to San Francisco CA. Arrived airport 6:3O am to FUN news that our flight has been rerouted to San Jose. No reason given. just re-routed. Lyft vouchers available for the 45-55 minute drive from San Joe to San Fran. Then. Flight is delayed. Then. Flight is cancelled. (No reason given) Then. it's just 'Gate 21 for Customer Service' Customer Service. Line. Long, long, long. 6 desks with only 2 people working. Nationals making connections in SF begin to simmer. International connections hit hard boil. Meanwhile, Husband is valiantly searching for options. Alaska msg comes in saying we are rebooked for a 1:30 departure. But. Um. OOPSIE ALASKA. 1:30 departure is well past time we need to be in SF to make the appointment we were going to SF for in the first place. Husband gets our ownselves onto an earlier flight, Alaska 3347 at 11 am. (Why didn't/couldn't Alaska re-book us on a 1:30 pm? Deep mystery.) But. Now we must now cancel the 1:30 pm flight, in person, to retrieve bags. Good thing I'm still waiting in this CS line! (1 hour, 23 minutes to be exact). Just watching two very slow, very tired women hate their way through the job. Older couple behind us says ' Why haven't they sent for help to deal with all of these passengers?' Good question. Husband holds my place in CS line, while I go ask Ter, (very kind agent at a nearby gate) and he makes a call. SO THANK YOU TER!! WE LOVE YOU TER! But your employer? No. So Alaska. Get a better plan to handle the hundreds of people counting on you just do a job we are paying more and more for to get less and less . We understand that stuff happens. We don't understand why you seem so completely unprepared, understaffed, and (customer) underserved when it does. read more

Our flight from San Diego to Hawaii, scheduled for a 09:07 departure, experienced an initial 30-minute delay before boarding commenced, with no immediate explanation provided. Following an hour of sitting on the aircraft at the gate, the Captain informed us that the delay stemmed from pre-existing issues with the aircraft from the previous evening. After an additional hour, we were advised that the aircraft needed to return to the gate for maintenance to address certain error codes. While we prioritize safety, the communication and management of this situation have been unsatisfactory. A significant portion of the passengers consisted of military personnel and their families, who have been kept waiting for over four hours without a clear resolution regarding the flight's status. This level of uncertainty is unacceptable. read more

ALASKA AIRLINES @ SAN DIEGO AIRPORT Departure honestly isn't too bad, especially if you're getting dropped off. I got dropped off around 7 AM, and while it was definitely busy, it felt manageable. From my experience, it really depends on the time you go, but most times I've been to the airport, it hasn't been too chaotic. This time I flew with Alaska Airlines. I'm usually a Delta person, but Alaska kind of won me over with their cheaper ticket pricing. Their drop-off area is one of the first when you enter the departure lane, so it's super convenient and quick to get out. That said, there were a lot of cars and the TSA line looked long, but surprisingly, it only took me about 15 minutes to get through. The terminal itself feels pretty small, low ceilings, a bit cramped, and not my favorite layout. However, the staff were friendly, and the process overall was smooth. I'd still say Delta is my go-to, but if you're flying Alaska, just make sure to go early in case there's traffic or longer lines. read more

Alaska Airlines - Airlines Near Me - San Diego, California

Return trip on May 21st 2026...was awesome. We had a fantastic crew on our return from San Diego to MCO. Flight started at 09:11 AM PST. .it was straight through. on our return. flight time was only 4 hours 23 minutes Food was great...only Veggie, great sandwich with Croissant... The flight crew was exceptional on our return to Orlando, Florida, USA Alaska airlines folks are good. i wanted to send a special appreciation on my return flight it is not letting me do that Traveled for work to San Diego, CA and returned by Alaska airlines Forgot the wonderful name. who helped me to check in and was truly amazing person. She is a nice girl... she is American. Flight #396 March 21st 2026 SAN-MCO: Outstanding, excellent customer service Jenae needs to be recognized as a Star of the Rew. Other good people we should not forget are : Max, Robert brother and Nice Shelby Ms. Yogita Behan Four you mentioned were in-flight crew--from SAN to MCO on March 21, 2026, on my return from San Diego, CA to Orlando, Florida At the Orlando airport on March 16th, 2026, the day of departure, the agent at the counter who spoke only English was awesome and helpful i did not have her name Both are different cases or scenarios Neither is airport-based. Other one was the crew in Flight #396, Behan Thanks. Sorry to be brutally honest, but please be ethical, have integrity, and be upfront. law of karma will haunt me if i am not straight or honest to Lord Krishna sri Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy "Be Truthful, Honest and Fair" read more

Alaska Airlines - Airlines Near Me - San Diego, California

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I fly Alaska airlines often because it has a direct flight to my home town. I have flown first class & coach. Either way the service is always great. I love the drinks and snacks they pass out. The planes are clean, seats are what's to be expected. I like that they allow active duty military members to board right away. I enjoy the free WiFi & free in flight movies- definitely helps the time go by faster. I've always had a spot for my carry on in the upper compartment bins. I will definitely continue to fly with Alaska Airlines. read more

Alaska Airlines - Airlines Near Me - San Diego, California

Alaska airlines is lit!!! Not literally ... don't worry. We're safe. But in all seriousness, I love this airline so much. Comfy seats, great WiFi. And the snack packs are fire. 10/10 highly recommended read more

I have been flying Alaska Airlines and I have had a positive experience. Although, I still can't figure out how they misplaced my checked bag on a direct flight from SAN to JFK. Luckily, they recovered it and had it delivered to my hotel the night of my arrival. I flew premium class and had leg room, earned some points and am excited that they merged with Hawaiian Airlines for more privileges. And, then there is the food; it's really good! Yes, you may have to pay a little bit, but I don't feel like they are ripping you off. The flight crew and passengers from SAN to NYC were cheeky. For the trip back, my friend was going to have delays due to the snow in NYC and I had the option of switching my flight up to a week due to the fires in LA so we stayed an extra night with free points. Look forward to the next great adventure and thank you Alaska for having direct flights to a few of my favorite places. #AlaskaAirlines #HawaiianAirlines #ToBeYoungAndInLoveInNewYorkCity #LAUV read more

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Arrived early. Sat in a comfy chair with an outlet for charging and caught up on life emails texts etc. Pretty view of the planes and workers. Friendly gate agents. There was a delay in takeoff but totally out of their control. Very fast boarding and it was clean so thank you to the airport staff for caring. People travelling are stressed and messy. read more

After an hour and a half delay due to a flat tire, I believe all passengers were a little frustrated and anxious to get home or to their next destination. But once we got on board, Gabi and Katie took such great care of us. A huge smile as we walked on board and they couldn't have been better throughout flight 1397. As soon as we hit 10,000 feet or as I like to call it the cocktail altitude, they were on it, and there is nothing better than a buffalo trace at 37,000 feet. The lunch selections were OK I did not go with the black bean burger, but had a chicken salad that did the trick. Nice smooth flight brand new plane but best of all great service thank you Alaska. read more

Alaska Airlines - Buffalo trace at 37,000 feet, very hard to beat! - Airlines Near Me - San Diego, California

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This review is about customer service with Alaska Airlines. Last day in March and I'm getting e-mail congratulating me on using the points, but I didn't. On the e-mail it says - if you are not used it - change the password and the phone number to call for help. Actually thru the app I saw that my points went for 2 tickets one way from Bangkok to Japan scheduled on Easter Day in April. Next day, I was on a phone (usual, more than an hour wait, leave the phone number and call back). I still didn't get an explanation how crooks were able to hack my account, but service locked my account, it took 7 days to get my points back. Also I have to provide my ID - driving license & create a pass key to be able to use my account. So after I got my points back, I decided to book a flight to JFK and to use all of my points. But first time when I called, I had to call special number, so my account was unlocked for an hour, I was able to change my password, also a 2-step authentication (a secondary call to my cell with the code) was introduced on my account. So be careful there, and if your account is hacked, call Alaska Airlines customer service as soon as possible. read more

Fast & efficient boarding! After a weather delay, we were boarded quickly & took off. Alaska was great about communicating to us on the status of the flight. Great gate staff & flight crew. My burger was a little off, but the hot nuts were great! read more

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I'm starting to feel different about Alaska Airlines. Out of the last 4 trips I've taken 8 6 flights were late. To be fair, I'm not sure if it's the San Diego airport or Alaska. But it's no fun. read more

I've been a long-time Alaska Airlines customer, but my recent experience at the San Diego airport was unacceptable. When I approached the gate, the flight attendant (stewardess) claimed she didn't see my service dog on the list and insisted on seeing my paperwork. I provided it immediately, yet she continued to be rude, dismissive, and would not even look me in the eye. Only after her manager arrived--who clearly confirmed that my service dog was on the list--did she stop, and even then he had to tell her to be quiet. A few steps later, I was told I wasn't checked in and wasn't even on the flight manifest, which again the manager had to correct. Alaska Airlines later sent me a voucher as a customer service gesture, but that doesn't erase the fact that this kind of treatment should never have happened in the first place. What I want to see is staff being properly trained--because kindness and respect go a long way. Customers, especially those traveling with service animals, deserve to feel welcomed and respected, not dismissed or humiliated. Alaska Airlines used to stand out for its customer service, but lately the quality has declined. Incidents like this--where a manager has to repeatedly intervene to correct staff--make me seriously question my loyalty. read more

I would not recommend flying with Alaska Airlines. Their customer service has significantly declined. On our most recent flight, our seats were changed at the last minute to accommodate a couple traveling with a cat. This change was not announced publicly--instead, we were informed as we were lining up to board. When we tried to get assistance, one staff member told us she didn't handle seat changes and left us waiting. The agent who made the change had already printed the slip but made us wait another 20 minutes before handing it over--rudely. We were initially told we'd be seated together, but the new seats were separate. It's disappointing that Hawaiian Airlines has handed over its San Diego flights to Alaska. Despite our tickets stating we would receive a meal, none was offered. The restrooms were filthy, and the flight attendants seemed disengaged and indifferent to passengers. Based on this experience, I will not fly Alaska Airlines again. They've fallen far short of even basic expectations. read more

I absolutely must say that all of my experiences on Alaska Airlines have been AWESOME. I first had my experience years ago when we went on a family trip to Hawaii. We recently booked a flight with Alaska Airlines from Dulles International Airport to San Diego. The recent issues with United Airlines caused me to look at other carriers, and I am so happy that Alaska Airlines was available to book. The experience on their app was great. They also had a great and easy app check in process for the flight. There is an opportunity to order food items in advance of your flight in the app. The flight crew was FANTASTIC. I absolutely appreciated their hospitality and service from baggage check in to onboard, to inflight, and landing. We had a lot of turbulence and the pilot was clearly heard and understood over the cabin speaker. The flight attendants were also clearly communicating all of the flight status and instructions. This was a game changer for me as we normally travel American, Southwest, and Delta. I avoid United at all costs. I will start to look for more Alaska Airlines flights moving forward. read more

WORST AIRLINES EVER. In 2023 I booked Alaska Airlines flight from New York to San Diego and they kept delaying the flight until it got cancelled. It was so stressful I ended up having to book another flight with Southwest. Just yesterday had a flight with Alaska and they made us wait 30 min after we landed for technical issues. They damaged my suitcase too it has a large dent. Terrible customer service. 0/10. Do not recommend read more

Seating is so cramped. You're basically a sardine. If they have open seats they won't let you spread out and require you to remain in your assigned seats. But allow specific people to change seats no problem - discriminatory. Never use these guys. Not worth spending the money to fly with them. 5-6 hour flights have 0 entertainment. No movies. Barely a WiFi that functions. Seems like they're still stuck in the 2000s for quality amenities. read more

After taking the red eye from San Diego to Orlando via Alaska I have decided I don't fly Alaska enough. Their service, from booking, to gate personnel to in-flight was 5-stars all the way. Definitely a fan now! read more

Super service today from friendly checkin agents. Lots of folks there to help & it was fast. Thanks!

Bad form. No wheelchair after ordering one. Changed seats after paying for upgrade. Won't fly alaska anytime soon. Southwest, here we come!!! read more

2 flights on HA(one to Maui and one nonstop to Honolulu cuz of computer glitch) we booked flights to Maui and Lihue on Alaska Air. Super full flights from San Diego back home. So glad flight number 4 got us to Lihue. No meals served but 2 beverage services , one with a pretzel mix and the other with Biscoff. They have the mini size cans of soda, water poured from a carton, Pog, guava juice and more. We had a window and middle seat towards the end of the plane. In front of us was a toddler who pretty much was up wailing most of the flight. So grateful I brought my Bose headphones to help mute most of it. Seemed like a small flight crew but it got us where we needed to be. read more

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We were having trouble with our points on Alaska Airlines. We called customer care and the wait time on the phone was over an hour. We chose to have someone call us back. 45 minutes later, Terry from customer care called. She solved our problem within minutes! She knew exactly how to handle our situation. She was knowledgeable and easy to deal with. Thankyou Terry. You are a wonderful representative for Alaska Airlines! read more

Alaska Airlines made our anniversary trip unforgettable with warm, friendly service, a surprise upgrade to Premium Class, and a heartfelt handwritten card from the crew. Their thoughtful gestures and inviting atmosphere left us feeling truly special. read more

Alaska Airlines - Airlines Near Me - San Diego, California

So this review is against Priceline and Alaska/Hawaiian airline ticket purchases. while attempting to purchase tickets using Priceline, their system crashed and I did not receive any tickets. I did not receive an email with confirmation information. Nothing. the next day I was billed about $1000 and I have tried to go through the airline Priceline and my bank, and they have refused to give me credit or a refund for my money. when the system crashed we went right into the system and purchased three tickets so essentially we were billed for six tickets. We paid for six tickets although we only purchased three. This is clearly a sketchy company and i don't recommend them. read more

Terrible customer service; 4 hours wait time to talk to someone about changing our associates' flight plans ??!!!??? My company will never use Alaska Airlines after this... read more

What's up with the negative reviews? We've never received anything but exemplary service from Alaska Airlines! Thank you, Justin. Thank you, Alaska Airlines. read more

Alaska Airlines - Justin - Airlines Near Me - San Diego, California

Their customer service on site is awful with long lines, and most agents will not help you and force you to call the 1800 Alaska phone number. Their app and website are even worse, and need a new IT support and software update. Lastly, their planes are OLD. read more

do not book with them. re booked my flight twice workers were very rude & incosiderate

I have taken two Alaska Airlines flights in the past few weeks and I have been very impressed by their customer service. The crew at San Diego International were very pleasant and helpful. I heard the two ladies behind the gate counter talk to each other and they were very professional and pleasant between them and with all the customers that approached the gate counter with questions. The boarding process was very orderly and efficient. Loved their service. read more

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I love Alaska airlines, very helpful would 100% recommend. Thank you for the great flight read more

We stopped here on our way out and back from SMF to Maui. It was a flight on one of their smaller planes. A bumpy ride as it never got above the weather. The flight staff on the way out were chill and friendly. On the way back not so much. I get it, it was late. I was tired. Still very noticeable they were just over that days work. read more

This is not my first time flying with Alaska Airlines, but it is my first review. When I lived in the Pacific Northwest, I flew Alaska more. I chose Alaska Airline to fly from San Diego to Orlando solely based on cheapest price and late departure. I thought if I left at 10 p.m. that I would sleep through the entire flight. I was wrong. First of all, San Diego airport is a busy airport. The airplane arrived on time but was waiting to be towed into the gate. It took a good 30 minutes. That delayed our boarding and departure. They loaded everyone quickly. I bought the Saver flight which meant I didn't have a seat until I arrived at the gate an hour before said departure. I managed to get the exit aisle seat which has more leg room but does not recline! However, there wasn't anyone in the middle seat, so that is a win. I didn't manage to sleep and I dint know that I can blame it on the upright seat. The noise woke me up several times. The stewardess came by 2 times to offer drinks which is nice but it would be nice to sleep. The drink selections were great. They even have true Leno packets for your water. I like that they don't use tap water. All in all, Alaska Airlines was a great airline to fly with. Everyone was courteous. read more

Alaska Airlines - Airlines Near Me - San Diego, California

My Customer experience was lacking friendly service and no video entertainment. For a 5 hour flight.. no TV?

Terrible customer service. Website doesn't work. IT should be fired. Tried printing boarding pass. Website spinned until time out. Tried downloading passes to iPhone. Only one was downloaded. This airline needs to be liquidated. read more

Wow are they AWEFUL. I've been flying for over 50 years and that was by far the worst flight experience I've ever had. And I flew first class. I refrained from reviewing my redeye Sunday night from San Diego to JFK because I figured it was late but wow! The 11:30 JFK to San Diego was even worse. Terrible flight crew-- on their phones the whole time-- terrible service. Terrible information transfer to passengers. I mean truly horrible. Never again. Oh and staff very very rude. read more

We flew from Lihue to San Diego this past weekend, which was late as it usually is on that route. I got the WiFi on the flight which I have done many times before to catch up on work email on my way home. Their Wifi is affordable compared to other airlines at $8, but not worth it when it doesn't work at all. I couldn't download email the entire flight and couldn't even complete their survey about the WiFi. When I contacted Customer Service they claim I used an average amount of data on the flight and wouldn't issue (an $8!) refund. It's a minor issue in the scheme of things, but an example of terrible customer service. read more

So far, I have to say it sucks. This is my first flight on Alaska. Delayed due to maintenance, then they required passengers check carry on bags, yet somehow people who boarded after me and were seated in the same area were able to board with their carry ons. As I look around, still space available for carry ons on the overhead bins. WTF? read more

Alaska Airlines, you treat passengers in the back of the plane like they are less than human. Being forced to check my bag because the flight is full is one thing, but I couldn't help but notice you asked groups A,B,C, D & E to please check their bags. Group F was given no choice, I was forced to check my bag! We were told there was enough overhead space, LIARS! Alaska Airlines you need to do better! If you need 10 people to check bags, force 2 from each group to check bags. Overhead space full my ass! read more

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