Their customer service skills is very inconsistent & and they don't even care if you are a regular…read morethey'll act like they don't know you. I only go back because is on my way home & gym otherwise I would have not gone back.

Never again. As a lifelong resident of the area, our family has shopped here on a regular basis for…read moredecades. While it's become less and less pleasant over the years, we've forgiven the lack of customer service and the treasure hunt of finding items. ("It's in the back is the response for any item you ask for." Try it.) But the manner in which items are priced is completely unacceptable. More like outrageous. The lack of consistency and lack of accountability. Budgets are quite tight these days, but it's also about the principle. Glad to pay a fair price but when one day the item is one cost and the next minute another, no. Less than a year ago I purchased a tea kettle for $13.99. It broke because it was dropped. I came back to purchase it again. I was surprised Rajnbow now asked $19.99. Since Amazon was charging the same, better to support a local business, right? When I paid for it at the register, the cashier charged me $23.99 even though the sticker on the kettle displayed $19.99. When I pointed out the error, he still did not believe me. Then I had to get on line again because he attended someone else while I checked the price. Then he told me to get on line with another cashier for a refund. That's three times to wait on line to correct their error. Then the cashier who gave me the credit made sure to call another staff member to immediately change the price on all the kettles. With a sense of urgency as if the building was about to fall. Then when I mentioned how the same item was $13.99 less than a year ago, she lectured me on how prices have gone up. And would not stop. It was quite the sNo, this wasn't inflation or tariffs. This is simply price gouging, and random at best. Next time, guess what. I'll use Amazon and go to Home Depot. For real.

Great hardware store! Found everything we needed, from a stepladder to replacement blades for a box…read morecutter. And the gentleman who assisted us very kindly installed the new blade on the box cutter. Really nice to have this in my mother's new neighborhood. The friendly help was much appreciated. We were tired and cranky, so didn't really explore the store. The sales associate actually found everything for us except the extension cord, which was literally under my nose at the front of the store.

Went here to buy some glue, as we broke some furniture. The store had a good selection of glues…read more The staff was very helpful, but I had the feeling that I was more experienced. I got what I wanted. I probably would go again.

The staff was friendly and very helpful. Wait time was less than 5 minutes. They had the paint I…read morewanted and mixed it. I would recommend anyone to go there.

Walked in and got a friendly hello from the person at the register. Then walked over to the paint…read moreswatches section. Three people were sitting at their desks as I walked by, looked at me and could give a single f*ck if I needed help. Not a single word. Not a hello. Nothing. They were older so I can't blame this on a different generation. It's called basic customer service. I browsed for a minute and then walked out. Not a single word. Screw this place.

The staff here were friendly and helpful ... but watch out for the prices! I was charged $25 for a…read morecan of primer that's $16 at Ace or Lowe's.

Staff was very informative and helped me find what I needed. I was looking to buy caulk and there…read morewere a few options that they helped me look from and understand what would work best for what I needed. I was also looking to do another project and suggested I do one thing at a time, so even though they could have made more money from me they instead gave me good advice to take things one at a time. A great place overall!

Needed a few 6ft ladders in the last minute and they came through for me big time.Thank you…read moreguys.Great store.

Just a thank you for the great experience working with Christine Daniels, design consultant. We…read moreworked together to create a terrific package for shades for my new apartment. She kept me informed as we progressed through the path which included back delay on one of my shades. The finished product was exceptional including the spot on measuring and the wonderful installation process. Thanks to all involved.

Why I won't be back (message for mgmt):…read more I've been a customer for years, made a loyalty account last year, and have spent thousands of dollars on paint over those years. Went in today (8/10) to buy some paint for a small (& cheap) project. After I selected my color, I went to the rep (Eamon) and asked for the cheapest flat-sheen paint they had in a quart or gallon size. Eamon proceeds to pull Emerald in a quart size off the shelf and tell me this is the cheapest paint aside from their samples. I didn't bother to let him know that that *I* knew that Emerald is the most expensive line per oz. At ~$22 a quart, a good rep, knowing the circumstances of my project should've recommended a gallon of Captivate (or literally any other line) which is 4 bucks more for an *entire* gallon. And no, there wasn't a stock shortage -- I checked out what they had when I first walked in. At this point I asked if I could purchase two sample sizes instead, and after looking at his stock of 6 tells me he can only sell me one. I informed him that the last week I purchased 3 samples when there were also only 6 with no problem, and so he lies and tells me this is a store policy and shrugs. Either have the policy posted, or sell your stock. Considering I've purchased many multiples of samples from SW in the past, I think it's bs. I have also never had a store tell me they can't sell me the product they have in stock. Super weird and uncomfortable interaction overall. Feeling like I was being cheated out on price, and then fed a bullsh*t line about store policy so he could save face. First interaction with Eamon, I'm sure he's an okay guy, but needs a training on customer service. Won't be back and will bike over to a different paint store for this project and for others. There's so many paint brands nowadays! ----------------------------------------- If you want to still go...What I like about this store: - Of the reps I've encountered, they give you space to explore the color cards at your leisure and don't hover. Avoid Eamon though. - It's a few blocks from where I live and I believe one of the only paint stores on the west side (vs. F&B or BM on the east). - Good hours, open on time - Always have the line, sheen, and size container that I want - Cashiers always have the coupon codes ready to scan (if you forget) - They'll happily look up your past purchases in case you forget a paint color name (which I do all of the time)

ordered online 2 days ago what I needed for pick up today. Painting starts tomorrow at 9am so i…read moreneeded to have everything in place by then. Called ahead when I hadn't heard back and Felicia said she was with other customers and the order hadn't been started yet. As it was Sunday I needed to get it together ASAP in case i had to go elsewhere to get what I needed I went in person. Years of customer service has taught me that phone and internet fall behind live clients. Felicia was lovely and patient with my near freak out and got it all together with the changes I decided on. She also confirmed how much paint I would actually be needing. Though she was great I am concerned that the order wasn't put together the day before in case she *was* busy and couldn't get it together in time. *district mgr just called to make sure everything was fine.

Very demeaning and condescending. I went in for staples for a staple gun, went with the size they…read morerecommended I buy, and ended up returning them (the staples originally purchased were for "grocery checkout, restaurant take out, shopping bags" and I needed them for attaching fabric to wood). When I went to return the staples the same day I bought them, the owner told me heavy duty staples wouldn't fit in that gun (even though it WAS indeed a heavy duty staple gun) and ended with a scoff, turning way from me as I'm still there, and saying "I don't even know why I bother." What is that??

My lord, This paint and hardware store looks older then Joe Bidens memory but I feel the need to…read moresupport local businesses and I really don't feel like driving to home Depot .For a small hardware store they sure has everything you need all crammed together inside and the one on one advice for painting and patching up small wall holes was greatly needed and appreciated. Prices are fair compared to the big chain stores and they had everything I needed for the paint job which I will have absolutely no part of. While I was here I also picked up a wall clock that I can hang on my hall bathroom wall. Got all my paint and supplies and now the easy part is over. Good neighborhood hardware for us locals .

Local hardware store has been around for many years. Is very large/stocked up and has the…read morefriendliest and most helpful workers. Over the past 15 years anytime me or my friends have had a question or needed any guidance on home improvement tasks we knew we'd get solid suggestions and help from someone at R&R. Went in today to ask about what kind of paint to use for my room and got great advice and suggestions both for my paint needs as well as the cheaper option that would give me more paint for my $. Grateful to have them in my neighborhood!

Very helpful and friendly staff. Have paint, electrical, tools, etc. Never failed us.read more

Terrible customer service. The man working the counter was…read moreextremely dismissive and rude especially to my wife who was only asking questions about the paint we were buying. The so called experts at the store should be more helpful and not get their trousers bunched up when customers are only asking for guidance.

My husband and I went to Benjamin Moore to do a project that we really had no clue on how we were…read moregoing to achieve it. We met Jose who was very nice, very knowledgeable and patient. He walked us through every step, the procedure and how to accomplish the effect we were going for. Couldn't be happier with his level of service and attention. Definitely going to come back to this location just to work with Jose again! The finished result of the project was perfect - thank you Jose!

The man at the front desk tried to charge me $37.22 for a key copy that was $25. I called him out…read moreon it. I said, I just handed you a slip from the back that said $25, how could it be $37.22. He paused for a moment, and said, Oh, $25.22 Make sure you pay attention as you pay. It was my first time there, and definitely my last.

He helped me fix a couch leg that I haven't been able to fix for weeks. So appreciative!read more