They illegally up charge when you use a CC - owners are dishonest when this comes occurs- money grab-

Still the only spa I will go to for a massage. I go a couple times a year. There has been some staff turnover which is disappointing, but it's part of the industry. read more

The management was condescending when I complained that my appointment was cancelled without notice. If I cancelled without notice, I would be charged. They charge you at every turn and only care about the almighty dollar. read more

My massage was fantastic. But the receptionist charged my card more than my invoice. Be careful and check your statements or pay in cash.

It appears they are vetting their clients before being allowed to make an appointment! Did they want to check me out to see if I could afford their inflated prices? I called a couple of weeks ago and told them that I knew it was last minute, but I needed a cut and a color the following day, I made the appointment and she took all my information. She asked me if I had been there before and I said no, and she said well you need to have a consultation then. So I figured it would be maybe five or 10 minutes before the actual hair appointment. I mean, it's only hair! I'm not having a major surgery. So I arrived the next day, and I am on crutches. Two stylist stood there and watched me struggle to open the front door and they did not help me. I went to check in and I was told that the appointment was only for the consultation. And I couldn't make an appointment until after the consult. I know they're overpriced, but I thought they had a good reputation. After reading some of these reviews now I know better! I left without the consult because I wasn't there to talk. I was there to get my hair cut and colored. Then they offered to color it, but they said they wouldn't dry it!?!?! People are running this business that obviously don't know how to run a business. And to add insult to injury, they all watched me leave and struggle with the door once again without an offer to help while I was on crutches. I did send them an email the next day, and they have yet to respond to it. Not surprised. If they sent me an email back and apologized, I wouldn't have posted this review. Stay away and save your money! read more

Tu Moda WAS our go to spot for regular massages. They've all ways treated us well, the vibes were great and kept up with the cleanliness! The reason for my 3 star is bc I don't think this establishment is all bad. After our appointment, we have booked a couples massage and was cancelled. We've tried calling multiple times to reschedule but the receptionists was extremely rude. This was something we over looked prior bc the massages were adequate. In our recent experience we have decided to forego Tu Moda and look elsewhere for regular couples massages. The receptionists really do make or break an experience. Because a massage should be a relaxing break from the world, clients expect the experience to start when you walk through the door. Professionalism goes along way. Kindness and manners matter! read more

I have used various services from Tumoda over the years and have been very pleased. There have been recent changes to how Tumoda does business. In addition to their employees, they will now be offering the ability for stylists to rent chairs, Because of this, They have redesigned the area to accommodate the stylists who will be renting. Employees who provide hair services have been re-located to the front of the salon where you check in. Everyone is lined up against the wall, side by side and very close together. Wash basins are close to the check in area, and the waiting area is close to the door. Also, this also the area where they have all their haircare products. I did not feel comfortable in that space. I had a hair service: color, cut, and style. I was done in under an hour, It felt rushed; and did not get the usual experience or care that Tumoda has offered and been known for in the past. It was very disappointing. Although I may try other services there. I will probably not return for any hair care services. read more

I found this location online. I live in Florida and I wanted surprise my best friend with a massage and nails. I called and requested a 30 minute relaxation massage, and a manicure. The person I spoke to on the phone assured me the reservation was for the services mentioned above. I specifically said I wanted this to be as seamless as possible for my friend. & I did NOT want her to know how much I spent on the services. When she got there they booked her for a 30 minute foot massage and nails.... naturally I called and said that's not what I booked, they assured me she will be taken care of. Not only did they tell her how much I spent on services, but they did not honor what I paid for. read more

I scheduled a 90 minute spa massage approximately 3 weeks in advance. An hour before my appointment, a girl called and said the masseuse could only accommodate a 60 minute and did I still want to come. I had been looking forward to this appointment so I said yes. The girl sighed and said ok, we'll see you in an hour. After receiving the service, which was lovely, I realized why stone massages should be 90 minutes and not 60. It was nice and the masseuse was wonderful but I do feel a more complete experience was taken from me. The massage as a whole felt rushed and shortened. I have scheduled another massage but only 60 minutes as I don't want to have them cancel me again. read more

I never leave yelp reviews but to be honest with you I'm just annoyed. I've gone here for years but they have gone downhill for sure. I decently had a bad experience with a massage and I reached out to them via the contact form on their website, and got no response. this also happened once in the past when I reached out this way. how unprofessional? read more

Recently gave $500.00 gift certificate from Tumoda to a family member because this salon has disappointed on my last few appointments. I stopped utilizing all of their beauty services years ago as their employees were lacking experience. Massage and spa are the better points here however just not a welcoming environment time after time your met with high horse mentality which is so off-putting when your trying to achieve Zen energy. Once you do get into a massage room the masseuse has been wonderful but they overall experience should be just as pleasant in this industry which it lacks at Tumoda. Fingers crossed they honor the gift certificate with my name that I gave to a daughter. read more

I always get exactly what I ask for! I love that the hairwash/dry is bundled into the price. read more

Tu Moda An Environment For Beauty And Wellness - Bangs - Massage Near Me - Worcester, Massachusetts

Pedicure from Lucy was outstanding! Very thorough, gentle and beautiful polishing. Leg massage was nice too. She gets 5 stars. The spa is a very nice small spa but lacks the finishing touches of a high end spa. read more

I had a one hour deep tissue message here that was very good. Shamika was knowledgeable and very strong. She takes a genuine interest in her work. After finding some new knots in my back she mentioned that she would like to work on it more. Will be back and would recommend. read more

Fantastic service--I've booked double mani pedi appointments and I can't speak more highly of our treatments. We've had Tara and Sara and both of them have been wonderful. The salon is spotless, the staff were professional, and the polish has lasted so long that I wish I could schedule monthly appointments! read more

I had a facial done by Tara and it was the best facial to date. She was so sweet, knowledgeable, and did a fabulous job. My skin feels/looks amazing and she does a facial/head/neck massage that nearly put me to sleep. She gave me lots of good information for skin maintenance moving forward. I highly recommend Tara for a facial from Tu Moda. read more

0 STARS!!!!!! I started out with long thick beautiful hair. The stylist made my hair thin, brittle and a disaster. She had no regard for my hair and did not talk me through what she was going to do. She took a scissor and took my hair and pointed her scissor down at an angle and went straight down! Horrible job! Now it's going to take me over a year to fix all my ends! She made it look thin and dead! AnaBelle the manager was super rude when I complained for a refund, said "maybe she isn't the stylist for you then" WELL THATS CLEARLY OBVIOUS AFTER SHE BUTCHERED MY HAIR. I showed everyone : my friends and family- They all were shocked!!! Stay far away! Choppy as heck!!!! read more

I would give Kasha 4 -5 stars for color and cut but I'm giving the owner José, zero for poor business! Went in with a gift card value of $125.00 that has never been used, no expiration date, my first time in this salon/spa. When I went to use it, the girl said it was only worth $40.00. It had never been used and my first time in this place. The girl at the desk called the owner and he said they could only give me $40.00 for the $125.00 gift card. Jose, you're a poor business man! You lost a new client and I would never recommend for anyone to purchase a gift card for someone for this establishment since they don't honor the full amount!! read more

A bit pricy, but overall very nice. The staff is clean and sanitary while doing their work and make you feel as comfortable as possible. If you're getting your hair done, you usually get a scalp massage was they wash your hair. If you're looking for a reliable salon, I would recommend them! read more

Will never go back again. Awful foil job, took over 3 hours, she had no time left for cut and style. This place has gone downhill. Would not recommend. read more

what kind of luxury salon no longer offers manicures and pedicures? I recently received a voicemail informing me that my January appointment was cancelled and they are referring all nail clients to another salon. Seriously? So disappointed. Hoping my manicurist finds another job in the area so I can follow her! read more

Services on the pricier side, but you get what you pay for. I first came here on a whim, looking for a dramatic 6" haircut, and never left. Gloria is fantastic. She took the time to ask me questions, and give me advice before we began my somewhat dramatic haircut. I've since come back to her for highlights, which are the best I've ever had. I've never seen such natural-looking coloring in my life. I got the same stellar service from a young woman who did my brows last week -- she took the time to really talk to me, figure out exactly what shape/thickness I want my brows to look like, and I honestly learned a lot! Stop debating, book an appointment! read more

The staff do not give you a welcoming feel whatsoever. I felt very uncomfortable from the second I walked in. The actual design / set up of the spa is pleasing to the eye. They are a bit more of the pricy side compared to some other spas in the area that also do great work. read more

Finally got around to using a gift card for a massage, and then they couldn't find my gift card in the system. I didn't have the money for a $100 massage but they made me pay it said someone will call me in a few days to try to find the gift card. I will never be back. read more

Paid for (expensive) specialized facial. (Professional facial. )was given ordinary facial and provider did not seem to know what she was doing. So disappointing. I'm done. Going elsewhere from now on. read more

Best spa experience I've ever had! I really felt like I was in another world! Beautiful beautiful beautiful spa! Had the seaweed wrap massage, facial & pedicure & a blow out. I would love to do it all over again! It was amazing the best spa Ive ever been to. I definately will take the 45 min. ride to revisit. read more

Horrible experience with the hair salon portion of the business.I was a customer for over a year and was treated completely unprofessionally so finally I was forced to go somewhere else. They have been unable to find me in the system when I have called in and have messed up times of appointments in the past. The "owner" actually told the front office not to take my appointment unless they charged the full amount on my credit card because they messed up scheduling and said I didn't show up to an appointment when I never confirmed that I could get the time off work. One of the receptionist got in trouble because she booked me with another stylist when TuModa cancelled my appointment without letting me know. This is not a place for people who have jobs, tight schedules and who need a salon that is reliable. Their "consultation" that they require for a hair service is a joke and a waste of time. I have been fortunate to have been to many nice salons around the world when traveling so I was originally excited and thought it was a treat to have a stylist go over my hair and make recommendations. However,when I got there the stylist looked at my hair for one second and was like "soo what color do you want?" The whole consultation was over in literally 5 minutes..... if that. The worst part is that if you want something else done to your hair... you have to do the whole thing again?! Who has time for that in this day and age? Trust me, your money is well spent somewhere else. read more

Sometimes it take an entire Team of people to help you look like the lady you are! Big shout out to the ladies working today at Tu Moda European Day Spa. Today was my first time in this gorgeous spa. My girlfriend highly recommended this place and boy am I glad she did!! I really enjoyed my experience start to finish. From the delightful greeting I received at the front desk, to the gentle on me but aggressive on unwanted hair aesthetician Sawyer, to Lucy my nail tech, she was so patient helping me pick out just the right nail color. GO TEAM read more

Tu Moda is lovely and the staff is pleasant. I hosted my wedding-morning massage party here and it was a blast! Postives: Very clean. Very quiet. Very private. I've had four or five passable massages here and one amazing one. Too bad I've forgotten the name of the woman who rocked my world. She has super muscular arms, almost like a dude. The pain she inflicted on me was sweet, sweet torture. Negatives: The salon upstairs seems disorganized. I had to wait ten minutes to pay once because I couldn't find anyone to check me out. Also, my highlights came out about three shades blonder than I wanted, although the cut itself was great. Sidenote: It seemed like the only other customers were 17 year old girls. This salon isn't cheap, especially for Worcester. I was surprised to see so many kids running around. read more

My absolute favorite place to unwind and get pampered. From the manicures- pedicures- to my hair color and cut (always done just right) To the dermalogica facials making my face look young,bright and smooth, and NOW the new FOOTSOAKS that 100% help soothe my feet after a long day at work. This salon and spa just keeps getting better and better! read more

Received a fantastic 90 minute relaxation massage from Shamika today! I'm new to the area and was looking for a good place to get a massage and I was not disappointed, the spa is absolutely beautiful and I had an excellent experience read more

When I lived in Worcester this was the only spa I went to for both spa and salon services. For close to a year after I moved I continued to go back to Tu Moda because I trusted the estheticians and stylists more than anyone I've ever trusted for these services. The spa is gorgeous, well-maintained and clean. I still go to the salon when I am in town and would recommend to anyone in the area. read more

My sister in-law and I decided to go together for the executive package with haircuts after I won a gift card at work. The experience was absolutely delightful. The staff was friendly and professional. The massage from LJ was so relaxing and the manicures for us both were beautiful. As an additional bonus, I received one of the best haircuts I've ever had in my lifetime from Minnie who has worked at Tu Moda for 8 years. I have thick coarse red hair that most people cannot handle, but she seeming effortlessly cut, thinned out and styled it beautifully. We were both so happy with our experiences that my sister in-law and I will definitely return again! read more

Tu Moda An Environment For Beauty And Wellness - I love my new style and how silky and smooth it is. Thank you Minnie! - Massage Near Me - Worcester, Massachusetts

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What a great day for mani pedi. First off, I work in the industry so my expectations are high. My mani pedi was with Sue and I can't say enough great things about her. She was pleasant, attentive and talented. I am new mom and needed a little me time and decided to spend a little extra than going to those "other places". Well worth it. I will be back to see Sue again! read more

I went there on a Monday because they were opened the week ofThanksgiving and thats my day off to get a 90 minute massage that I had a gc for. The girl, I'm not sure of her name something like Chantel maybe was a wonderful masseuse it started with a foot bath and lavender scrub and deep tissue with rocks involved as well however in the middle of the massage while I was laying on the bed naked and my full leg was exposed the male owner of the salon just opened up the door and asked her if she was with somebody didn't knock,didn't apologize, & didn't walk 5 ft over the desk to check her schedule just came right in which not only ruined the relaxing feel of the massage but made me feel a little violated I would never go back for that reason alone which is too bad because she was great & apologized. He was cocky & oblivious...... After reading my review the manager did call me and apologize profusely apparently it was not the owner who walked in but regardless it was still violating and disturbing but she did say that that is not something that usually happens , they are normally closed on Mondays and he was a cleaning person who didn't know somebody would be in the room. Again the person who massaged me was amazing and at least they tried to rectify the situation. read more

I just got a call from these folks telling me my appointment with Lucy is canceled as she no longer works there. I asked when did you know this. They said Sunday. I said and you just tell me NOW 2 hours before my appointment! As a doctor, I canceled two patients to go to this appointment. These folks are totally unprofessional. I will no longer use them and NEVER recommend them to any of my patients . read more

I have gone to Tumoda for years. I've noticed the quality of the services continues to go down. A friend and I went this week as a celebration and day of pampering. To start, our appointments were messed up. I needed to call twice to have them fixed. We started with pedicures which were the best part of the day!! Our technicians were friendly and made our pedicures relaxing!! However, our other services were rushed. My 1 hour massage was 40 minutes and the hair wash/blowout was also rushed. My friend's massage therapist kept coming into the pedicure room to rush her. We didn't get to let our nails dry completely. We never got a chance to use the sauna as had been advertised. My friend's hair looked like a mushroom top after her blowout. There was no styling! Other workers were more concerned about what to order for lunch. Two of my services were interrupted to order lunch. This is unprofessional when I am payomg "Spa" prices. I feeling bad that I can't give them 5 stars. And I can't keep giving Tumoda second chances. read more

My daughter booked and Apointment for my Birthday we enjoyed the massage I had Beth she was very friendly she focused on massaging my feet and legs that were swollen i retain water in my legs and I could feel the pain the only thing i did not like is that she was in a little bit of a rush doing my massage because she says she has some one else after me take your time please so that we are able to enjoy our massage but other than that it was awesome read more

I was lucky enough to be taken to Tu Moda for my first massage ever to celebrate my birthday! The staff was extremely pleasant and accommodating while checking in. Heather was wonderful! She answered all of my questions regarding my massage and made my first experience extremely relaxing and enjoyable! I recommend following the massage with the steam shower! read more

Tu Moda An Environment For Beauty And Wellness - Massage Near Me - Worcester, Massachusetts

Bad customer service. They charge you extra if you want to charge gratuity. Given the poor service I recieved, I ought to have used that as an excuse not to tip at all. There are so many better options in Worcester. read more