My wife and I stayed at Home2 Suites in downtown Tucson for a personal trip, and this property…read moreabsolutely delivered. From the start, the team made us feel genuinely valued -- not just processed through a front desk. The service is what set this stay apart. In particular, Assistant Manager Rosie Johnson went well beyond what would ever be expected of any hotel employee. Her professionalism, attentiveness, and willingness to go the extra mile made a real impact. It wasn't small gestures -- it was intentional, proactive hospitality that elevated the entire experience. The hotel itself is clean, modern, and well maintained. The rooms are spacious with a functional kitchenette setup that makes even short stays comfortable. The fitness center is significantly better than most hotel gyms -- quality equipment and enough variety to get in a legitimate workout. The downtown location is ideal, within walking distance to restaurants and bars, including The Owl Club, which made evenings effortless. Bottom line: the service and this hotel made our trip. We will be staying here every time we're in Tucson.

The hotel is continently located in downtown next to the music hall, theatre, and many restaurants…read more There is also a bakery next door. The staff were always at the desk and willing to help. The room, including the kitchen, was clean and comfortable. This is a great option if you are traveling with pets or kids. The only reason we would not give five stars is because the breakfast was below average for a Hilton hotel.

Check in was easy. Went to our room. It's ok a little musty. I opened the balcony door to air it…read moreout. Carpets are worn and stained. Couch was old and uncomfortable. The room is clean. I like the makeup sink which is separate from the bathroom. I went to the reception and had a couple of drinks. Bartender was very nice. Ordered a cheeseburger to go. Cheeseburger tasted really good. Went to the hot tub and it was very warm and soothing. People in the pool were enjoying it. The beds were just like I like them hard and comfortable. Wish I had my pillow from home but I slept well. Went to breakfast and had a huge omelette which was good. Lots of workers there kept the place picked up and clean. Overall I would say that the hotel itself has good employees that are trying to keep the place clean and enjoyable. The furniture and carpet in the room are tired and need to be replaced. Will we stay there again?? Probably so it beats the Hilton we stayed at the week before!

I rarely leave negative reviews, but this experience was too disappointing not to share…read more In 23 years of traveling, this is by far the dirtiest and most poorly maintained hotel I've ever stayed in. My husband booked this room for an overnight stay. The walls were stained, there was hair throughout the bathroom, the beds and sheets did not appear clean, the carpet was filthy, and even the TVs didn't work properly. I was originally assigned Room 128 and, after reporting the issues, was moved to Room 230. Unfortunately, the second room was no better. It was clear that the problems weren't isolated to one room. I honestly felt uncomfortable staying here and would have rather slept in my car than spend another night in this hotel. I expected much more from an Embassy Suites, especially considering its ratings. If cleanliness is important to you, I would strongly recommend staying somewhere else. This stay was incredibly disappointing.

The rooms are nice and the a/c worked almost too good. The shower we had with the rain head was…read morenice. Our teen had the other room and she said it was nice as well. Besides the dead palmetto bug greeting is in the kitchen upon entry the stay was smooth and very nice. The balcony was great as well and it's close to a coffee time location!

I was pleasantly surprised with the size and quality of our room. It was clean, comfortable,…read morespacious, and included a kitchen area with refrigerator, sink, stovetop, etc. The pool was wonderful and the hot tub certainly felt great. I usually don't sleep well in hotels, but had a really good night's sleep. Obviously, the price for all of this was great!

Clean and simple hotel, but for the price you can't beat it. The service was also very nice.read more

Perfect for a budget hotel: free breakfast, good sized rooms, ice cold AC, quick check in,…read moremicrowave & fridge in room, small gym & pool/hot tub. For the price it's hard to beat--lots of food options close too

Stayed one night to see a show at the theater next door, and the 5 minute walk was perfect!…read more Check-in was easy, and I really appreciated the fresh cookies upon arrival. However, I was disappointed to find there was a $23 parking fee - especially since the lot was very tight and also being used for two nearby events. That made parking a bit frustrating. We had dinner at the hotel lounge before the show. My friend and I split the fajitas (ordered steak but received chicken). For $30, they were just okay and definitely overpriced. On the bright side, the service was great, and the prickly pear margaritas were strong and delicious! Our room was very comfortable - plenty of pillows and blankets, convenient plug-ins, and even a night-light in the bathroom. A few small issues: the vanity mirror lights didn't work, and the body wash dispenser in the shower was empty. Otherwise, it was a very nice, clean, and cozy room. Breakfast the next morning at the hotel restaurant was excellent! Kim was a fantastic server, and the traditional breakfast for $17 (2 eggs, 2 pieces of toast, so many crispy fried potatoes, and 3 strips of bacon) was high quality and served as a generous portion - I couldn't even finish half! Overall, a pleasant stay with a few minor hiccups.

I've been taking some time to decide if this hotel was more of a two-star or three. I've decided to…read morego with two. Let me make my case. A first glance this hotel looks so modern and new that I would be giving it five stars. Plus, the employees I interacted were so nice and helpful. I get into my room, everything looks fine. Then I get ready to take a shower and I notice a soaking wet wash rag (pictured with my review) sitting on the shower nob. That definitely made me question if the shower was cleaned. Then I saw long strands of black hair and I was pretty sure it wasn't. I probably should have asked to switch rooms but I was exhausted and feeling under the weather and didn't feel like dealing with it. Something else I noticed was that this hotel uses specialized sensors to detect vaping in rooms. I think this is great and shows care for their staff. However, I read a review where a woman claimed that blowdrying her hair led to a false positive result for vaping and she was charged $500. This made me paranoid because since I was sick, I decided it was best to not fall asleep With damp hair, so I hesitantly used the hotel provided dryer. Lastly, having something this high tech would lead me to believe that they are tech forward but they are not. There was no available outlet by my beds. The charging ports were all antiquated USB-A, which I haven't used in years. You can at least provide a normal outlet if you're not going to provide USB-C ports.

Great customer service from the lady at the front desk(reddish hair)…read more She is a sweetheart! The hotel is beautiful, clean, etc. Only gripe is the area doesn't seem to be the greatest, and the entrance to turn Into the hotel is a little weird, it's like very sudden and on a busy road. But those things aren't at fault of the hotel. It's a beautiful place.

I booked this mainly on price. For a recognized brand hotel with breakfast included, the price was…read moregood and the location seemed fine. We stayed here 3 nights. Pros: * Breakfast (6 a.m. weekdays and 7 a.m. weekends) was pretty good, in terms of quality and variety. * The hotel is centrally located - less than 10 minutes to U of Arizona campus or downtown. * Within a block of I-10 (but no noise issues). * There is a gas station adjacent to the hotel for easy fill-ups, if needed. Cons: * Accessing the hotel's driveway was awkward. You pass under I-10, switch lanes, pass a traffic light, and then have to get into a short semi-lane to wait for a gap to turn across traffic to get in. Not horrible, but it was always a final, mild challenge when returning. * The area around the hotel was a bit sketchy. They don't seem to have an issue with their parking lot, but some of the people hanging around the gas station next door seemed like you'd be better off avoiding them. * One of their 2 elevators appeared to be out of service (for the 3 days we stayed there). No signage about it, though. Guests were commenting. The room was adequate for 3 people, but the sofa bed was not the greatest. If you are not getting breakfast at the hotel (for whatever reason), there is a Waffle House across the street and an IHOP about a block away. There also was some sort of Crab Shack restaurant next store. Those appeared to be the only restaurants within walking distance and we did not visit any of them. If I returned to Tucson, I'd consider staying here again, but might also shop around to compare other places.

Tucson's The Graduate is a unique, beautifully creative hotel that blends desert decor with the…read moreUniversity of Arizona. I learned that Geaduate is a boutique chain in which each location selects a school, a city's vibe, and pop culture to guide its decor, so now I want to visit them all. I am so impressed with how the interior designers pulled the theme into the little details of the decor. The decor made me so happy. I will admit I am a plant person, so anytime plants are used well in decor, I am happy, and this place had cacti in lots of little and big spaces. I think the Graduate should create a digital and maybe physical hall pass that gets stamped at each unique boutique location, kind of like the national park pass book or the state capital building passbook. We were here for pleasure, and the friendly hotel staff greeted us every time we walked in or out. Cleanliness & Maintenance: The staff keeps this place spotless. We were lucky enough to have the Mountain View, and it was spectacular. I love the colors, which complement the dessert landscape. Our bathroom was well stocked, and your knees don't hit anything when you sit down to pee. The shower is spacious, and the water pressure is high. Location Relevance: The Graduate at Tucson is walking distance (less than a mile) to the University of Arizona, which I learned is the Wildcats. You can walk to some restaurants, shopping, and bars. We were there when school was not in session, so there was a normal number of people everywhere.

UPDATE -- Nearly One Year Later…read more I wanted to update this review now that we know what actually happened. Police ultimately identified and arrested an employee of the valet company in connection with the theft of my husband's truck. We learned that the keys were taken during the night and the truck was stolen. We also learned this was not an isolated incident--there was a group involved in vehicle thefts in the area, including at this Hilton and the neighboring Marriott, which used the same valet company. What makes this even more upsetting is that Hilton has done absolutely nothing for us. From the beginning, the hotel distanced itself from the situation, telling us the valet was a third-party company and essentially not their responsibility. We were paying guests and Hilton Diamond members. We handed our keys to the valet service operating at their hotel, and that service parked our truck in an overflow lot without cameras. Our truck was then stolen by someone working for that valet company. Almost a year later, there has been no meaningful accountability or attempt by Hilton to make this right. After everything we learned about what actually happened, I stand by my original one-star review and would not recommend this hotel.

Conveniently located off the 10! Near many eateries, movie theater and gym. Nice staff, clean rooms…read moreand even an evening happy hr. I enjoyed my stay here and the daily breakfast options. Parking can be a little hectic as it fills up fast. In my opinion the walls were slightly thin I could hear everytime someone opened or closed their door. Overall a nice property.

3.5/5 We booked a…read moreroom here for the night and it was an OK experience. You can hear some traffic since it's right next to a fairly busy street depending on where your room is. While most of the time I wasn't able to hear other people it could get really loud when people did walk by or go back to their rooms. There were frequent banging noises from above us at night and we could hear people's footsteps when they were running down the hallways both on our floor and above us. It made it difficult for me to sleep at night due to the noises and traffic. The beds were very comfortable and there were multiple pillow options. I tried to get a price adjustment on my room since the price I was quoted was more expensive booking it a few months in advance compared to booking at the last minute. I was told they don't do that. I liked the setup of the room. There was enough space for us to walk around. The bathroom was very clean and a nice size. The closet was particularly large with good storage space. The queen suite comes with a mini fridge and microwave. There is also a coffee maker. The room also came with a couch that had a pull-out trundle bed. There are multiple options for you to use the couch and convert it into one or two beds. The couch itself is from West Elm has West Elm engraved on the wood. Breakfast is complimentary and is a really nice spread. They have scrambled eggs, hard boiled eggs, bacon, croissant sandwiches, bagels, English muffins, multiple bread options, juice, various dairy milk and oat milk, apples, an oatmeal and yogurt bar, and waffle station just to name a few items. There are tons of options for food in the area within walking distance but it may be a bit like playing real life Frogger with all the traffic. Even using the intersection there are plenty of cars that don't give pedestrians the right of way so be careful when crossing. Overall, I like everything about this hotel except for the lack of soundproofing.