Service is excellent - they did same day replacement on my wheels!! I needed all my wheels replaced, my check in tumi carbon fiber is over 10 years old. Excellent quality and craftsmanship!! I love the girl who assisted me, great value to their store, having excellent staff! read more

Tumi is a well manufactured and constructed product. They really stand behind the quality of their workmanship . The suitcases are pricey , but built to withstand worldwide travel . I've had 2 of their roller board bags & whenever there was a problem, their customer service was superb& prompt in dealing with the issues. Nancy @ the Ala Moana location did an excellent job in fixing my suitcase ! I have several Tumi items that I have purchased over the years that I cannot live without when I travel . Excellent quality ! Great customer service! read more

Walked into Tumi to find a light weight travel tote. Couldn't decide on the style, color or size. Brittany was the best! She was patient, showed me everything they had and let me walk around the mall to help me make my decision while she held the 3 different bags for me. I will definitely return. Thank you Brittany!! read more

Fast service, beautiful luggage and responsive customer service. Too bad the warranty has been shortened but no one at this time can compete with them aesthetically read more

Repair to bag was quickly done in professional way. I was very satisfied with results.

Finally started using my new Tumi laptop bag from the Alpha3 line and love it! I bought this during my holiday trip while at the Ala Moana Center on a Sunday when there was a torrential downpour and could not venture too far, so I ended up in that store. Yuling, sales associate, was great and very helpful to make a decision! I have a decent Tumi collection and partial to this brand.....never been disappointed. The styles are professional, not over the top, but refined, and excellent quality. I also love the personalized engraving one can select to put on most pieces. read more

Tumi - Luggage Near Me - Honolulu, Hawaii

This store has always been great to me. Excellent customer service, friendly employees that are always willing to help, and it's conveniently located in Ala Moana. I had taken a case in for some repairs today, and also some monogramming done. Kamana helped me out and he was fantastic. He also wrapped up my stuff that I brought in a nice bag and tissue to make it easier for me to carry around after. Excellent! read more

Excellent service. I bought luggage years ago and my handle broke. I brought it into the store and they fixed it for me free of charge and with a big smile! Quite impressive. read more

This is my second time buying something from this Tumi location. The employees, Britt and Nancy have both been so nice and helpful each time. I will definitely be back! read more

Tumi - My precious - Luggage Near Me - Honolulu, Hawaii

I walked into to the Ala Moana store because of a Tumi wallet I had for years the zipper pull fell off. I brought the wallet just to see if the pull could be replaced. Kamana was so nice and immediately told me he could fix it for me. I was surprised that there wasn't even a charge for the older wallet. Years ago I had a LV wallet the the zipper pull came off. The LV brand stands by its product quality and standards and will fix most products without charge. The Tumi brand quality are definitely HIGH standard products too! Thats when you know if you buy a product and trust the Tumi name. Tumi has high quality standards! Thank you Kamana for your professionalism! read more

Tumi is known as one of the World's leading manufacturers of suitcases and bags for travel. Since the 80's, when Tumi introduced black ballistic nylon travel cases we have been avid fans. We have Tumi extended-trip packing cases, short-trip packing cases and other accessories that we've had for decades and they've still holding up well in spite of the rough handling from airlines, cruise ships and hotels. During our travels, we'd often see a "sea of black luggage", some of which were American-made Tumi brand or from other manufacturers. We have attached some colorful identification onto our luggage just to make it unique enough for us to properly identify from the rest that spin around those baggage carousels. But, fast forward, to 2017... the classic black ballistic nylon travel cases are still around with updated features. Also, there are more styles, colors and materials that have been introduced. Granted, these suitcases and travel bags aren't cheap but, if you travel a lot or have plans to, I think it's a good idea to get yourself a well-constructed, secure and light-weight suitcase. The initial cost may cause you pause a bit, but, if you think about how many times you may have to replace an inexpensive suitcase that is flimsy...the purchase may be well worth it. Service at this Tumi store is very friendly and informative. Today, we met with sales associate, Yuling, who showed us several new suitcases with features which would fit or enhance our travel needs. She showed us some of their sale polycarbonate luggage because we were interested in this newer lightweight, secure and sturdy line as well as their regular stock items. The collections were exciting to look at and explore the features. We have been very satisfied with our Tumi luggage and haven't ever had to repair any of the pieces that we own. They've held up well but we knew that with newer technology, Tumi would offer the same great quality and styles in more lightweight frames or materials that won't make us worry about possibly exceeding the airline baggage weight restrictions on upcoming travels. read more

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Thanks to Tanya Mason and her team for replacing all the wheels on our 2 ballistic WAWs in one day!! They even offered to monogram both bags...why didn't we do this sooner?! Extremely clean and well merchandised shop as well as friendly and knowledgeable staff! Will definitely go back when we're in need of any other Tumi products! Thanks, Tanya and your Ala Moana team!! read more

The staff at Tumi Ala Moana are the BEST! This weekend I decided to purchase the Alpha 3 Brief Backpack in the color Olive Night. The backpack is beautiful and another outstanding Tumi product. For over a month I have been thinking back and forth about whether I should get the Tumi Alpha Bravo or the Alpha 3 Tumi Brief. To get more details about the different backpacks, I called the Tumi Ala Moana store and spoke to Nancy. As I started to discuss my quandary with Nancy, she immediately was able to answer all of my questions and speak about both bags. Even though it was a short conversation, Nancy was able to help me determine that the Alpha 3 Brief Backpack was the best choice for me. Unfortunately, due to a busy schedule, it was three weeks later that I was not able to go to the Ala Moana store to look at the Brief Backpack. When I entered the store, I was immediately greeted by another store representative, Kamana. Every time that I have shopped at Ala Moana Tumi, Kamana has always been professional, positive, friendly, helpful, and friendly. After being greeted by Kamana, I met with Nancy to discuss the Alpha 3 Brief Backpack. As I started to discuss the bag to my amazement, (even though we only spoke a few minutes on the phone over three weeks ago) Nancy remembered my full name and the two different backpacks I was thinking about. At the store I was able to see and operate all the different backpacks and see the different colors. Nancy is knowledgeable, fun, positive, professional, and (simply put) Awesome. Anyone that interacts with either Kamana or Nancy knows they only thing they want what is best for their clients. Nancy was helping me with everything and discussing the different options for all the bags. During the entire shopping process, talking to Nancy felt like I was getting help from a long-time friend instead of a Sales Repetitive. Thanks to Nancy, I am happy owner of the spectacular new Tumi backpack. If anyone wants a selection of spectacular backpacks, one should visit the Tumi Ala Moana store. Tumi products are second to none. The same thing can be said about the Ala Moana staff. I would highly recommend visiting the Ala Moana store and ask for Kamana, Nancy, or Britt (Store Manager). Anyone who visits the Ala Moana store will get the greatest products and be helped by the best team around. read more

Definitely top quality bags. The service is awesome with knowledgeable staff. Will continue to buy other Tumi bags. Highly recommend them read more

A while back, I saw a Men's Tumi Wallet on line and in Waikiki and for months I was debating on whether I should get one. (I didn't need a wallet, but I love wallets with a coin pocket). I was finally ready to and decided to go on line. Unfortunately, there would have been a shipping charge added on to Hawaii. I called the Ala Moana Tumi and Tanya, the manager said if I came into the store and it was not in stock, they would special order it for me with no additional shipping added. I went in the next day, Nancy, a sales associate ordered it and within less than 10 days, Tanya calls to say my wallet came in. Tanya and the whole staff are so friendly. They just moved to a larger and newer location in the mall. Check it out! read more

Tumi - Luggage Near Me - Honolulu, Hawaii

Got the parts to replace my older carry on Handle. They had parts in stock and no charge. The reason I buy Tumi is because of outstanding customer service. read more

Ordered a Tumi bag online as a gift for someone and picked it up at the Ala Moana store. Salesperson Kamana hooked it up! Walked into the store not knowing what to do and he was super helpful and friendly! Gave us gift bag, wrap, and stickers. In and out in 5 minutes. Recommended. read more

Visiting oahu and my luggage handle was broken by bellman. The sales person at this location really went above and beyond to help me. She not long replaced the handle, she noticed a wheel was needing repair as well. I am a long time tumi shopper and frequent traveler visiting locations around the world as these things happen. This is by far my best experience. I wish I got her name, but service was performed 8/31/23. Mahalo. read more

Nice clean store. Great quality items. Literally walked in, found what I needed, paid and was on my way. No fuss with the sales workers. One even helped my kids navigate their touch screen boards on the walls. Kept them busy while I checked out. Picked out a wallet for the other half, exactly what he needed with all the card slots, ID window, money pockets... browsed a little at women's items. Really nice, good quality leather goods. read more

STOP! DON'T BUY! TERRIBLE WARRANTY POLICY! This is my second TUMI wallet my first lasted over 10 years, not so much for the 2nd one, its like they are made cheaper now. New Wallet: I have a money clip wallet I received for Christmas 2018, (1 year- 2 months old) and it is already falling apart. The front has leather chipping off of it and the metal money clip is sticking through the leather. I contacted the warranty department and they gave me 3 options: 1.) Submit Online and send it in 2.) Submit in a official store (No store near me) 3.) Submit at an official repair dealer (Only 2 in the U.S.) So I start the online submission and in the agreement it says: If we deem that it isn't covered under their warranty advisors discretion than I have to pay to repair it and for all the shipping. I have to send in my only wallet to have them appraise if they will fix it or not! Thais is not worth the hassle ! It will be the last TUMI wallet I get or ask for as a gift! read more

Man, I love Tumi products. It's smartly designed, stylish and fashionable yet not screaming "I'm like everyone else that have the typical product, I'm different and not another clone." The staff are great and not pushy, they know what they have and consumers will buy these quality products. read more

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Only recently have I become a Tumi fan. I guess getting older means you can't see yourself spending exorbitant amounts of money on say Louis Vuitton. Tumi is pricey but not outrageous. The look is clean and of high quality. The store is small and didn't have a wallet I was looking for that I saw online. I wanted to see it in person before ordering. Oh well. SERVICE: Good. We were greeted and helped. read more

I often walk into the store and see that the bags are designed for people on the go...but I just can't seem to get myself to pay the price for their products. Maybe if when I get a real job, I'll be able to afford one with regretting that I paid so much for it. Yelp 365 Challenge #272/365 read more

Nice store, ground level in the open area. Not as big as an outlet Premium with lack of mens clothing. But wallets selection amazing, $165 for the long style with full zipper looks enticing. Ask for Nancy. Quite nice read more

Poor customer service. We were greeted by two sales ladies at the door. The store was empty but my husband and I thought it was because it was late in the day (although no where near closing). One of the sales representatives had a condescending tone when she asked my husband and I if we wanted a luggage piece to add to our "extensive collection." We preceded to ignore her ignorance and just look at the items. She also decided to school us on the latest items which my husband was initially looking at, a men's camouflage backpack. I get it maybe we seemed like we didn't belong as we were wearing flip flops but the discrimination is unreal and simply disgusting. I urge visitors and tourists to avoid this store at all costs as the customer service is simply lacking and horrific. I wish I could rate them a zero. read more

Nancy has always been my favorite. But the whole staff is just amazing. Always my first choice in designer luggage and accessories.

I'm in the market for a laptop briefcase. I've always liked Tumi products. When I got to the store I was greeted with a dismissive, "Are you looking for something in particular?" No warmth, no smile. I asked if the wall of briefcases was where the briefs were all located, since I was forced into conversation with an unfriendly person. The salesman told me, "Yes, they're all over here." As I walked towards the display he walked in front of me and automatically picked the smallest bag, telling that it was the most popular. He wouldn't let me handle the bag on my own. Then when I proceeded to tell him that I was interested in the larger bag, he got that one off of the display. I was still not "allowed" to handle the bag. I asked what size laptop would fit in the bag and he told me a 13" would fit. A quick Google search showed me that it would fit up to a 15" screen macbook. The bag seemed well made (like all Tumi products). However, I can't tell you 100%, since I was not allowed to handle the bag. My computer won't fit in the laptop pocket anyway. I will say this, with his combination of horrible customer service and lack of knowledge about his own products, that salesman has convinced me to buy my Tumi products online versus face to face. I did have my 7 year old with me, but parents have jobs too. And if a travel bag can't withstand handling by a child, it's not worth buying anyway. If you decide to go into this store, I hope your experience is better than mine. read more

Purchasing experience was 5 star as was the customer service at the Ala Moana Store. My poor rating was for the suit case that cost $1,195 - aluminum and black. Looks great in the store, the locks and wheels are perfect. But...after just a few inter-island and one mainland trip the case looks like it went around the world. The black finish scrapes right off - scratches look horrible. Two months after purchase, I stopped in to voice my concerns. The sales person said that included in the bag are stickers and that I should use them to cover the blemishes! LOL Did I mention that the case costs $1,195? That tells me they know about the defect with painted finishes - wish they told me at time of purchase. I would have bought silver... read more

Any time I'm at the Mall, I will stop by and see what's new. Rick L. said it well: It's smartly designed, stylish and fashionable yet not screaming "I'm like everyone else that have the typical product, I'm different and not another clone." read more

Just purchased a men's deluxe portfolio from Tumi Ala Moana. Salesperson Tanya Mason gave me the most excellent customer service in helping me choose what I was looking for, making sure that it was spotless and recommending other potential accessories. Plus, they engraved the leather part with my initials for free! And apparently, I was the first customer to receive Tumi water. Yes H2O. This makes me a loyal Tumi customer. read more

Tumi - Luggage Near Me - Honolulu, Hawaii

1st time here I had to enshrine my new bag. They just opened and the guy was very friendly and professional. I love Tumi and so far the service at Ala Moana and the outlet at Waikele has been a nice experience. read more

Our End of Season Sale starts on May 24th this year. Sorry, no pre-sales, but you may call the store ahead of time to check availability. 20% off select items. read more

LUGGAGE at its Best! If you want to buy a piece of luggage that will never die, TUMI is the shop for you! I bought a 2o incher that went through my house fire back in 1999, and damned if I am not still using it. It also made it through Patagonia on the back of a mule-- no sweat... not to mention my Pilgrims Trek from the Pyrenees to Portugal, I never lost a wheel! Tumi, the only way to carry an Adventure! read more

Received very bad service ... I was the only person there. When I walked in, there was no 'hi' or 'welcome' .. Very cold... I found what I am looking for by myself... No "thank you" after I paid.. The two sales person were very rude.. I used to like the people there but not this time.. People like them don't belong working there.. I was very upset & disappointed.. So after work, I decided to return my purchase.. Because I rather spend my money at somewhere I feel good & satisfied with their SERVICE.. That too me is VERY important.. read more

clean. compact. dark. european. ferrari. lines. masculine. metro. texture. urban. read more

It doesn't get any better than TUMI and the customer service is tops. Their manager Charles Landrum is the best at explaining all the latest items and the terrific quality, and taking care of any special requests. read more

Bought the Mini murse w/detachable carry bag. What a great concept. Never thought I would buy a man purse, but I'm glad I did. read more

Came here once to see the Tumi line for women. Tanya was nice and showed me the different styles and advised of a sale going on at the end of May. Before walking out had my mind set to what I wanted to buy when the sale starts! Called today to confirm the sale dates and spoke to Tanya. She said, "the sale starts in the 24th and have spoken to you already!" What rude customer service to a future customer who wanted to buy some bags at this store! Guess you lost my business and I didn't even purchase anything! Regardless you remembered speaking to me a few weeks ago, don't be rude and say, "I have already spoken to you and told you!" Never again walking into this store where every time I pass by, there aren't any customers! So just go and keep rearranging your displaces with no one buying but! FYI Customers - I found most of the items in Nordstrom and will make my purchases there where they always have Excellent Customer Service! read more