Nicely laid out store and friendly clerk that waited on me. Lots of choices and a sale going on. Buyer beware- I bought a purse on sale here and later looked it up online only to find that I had paid double at the store vs what it would have cost me online. read more

Shopping for Hello Kitty items in Waikiki, Honolulu, Hawaii... I first learned about the Vera Bradley brand from one of my high school friends. She told me how she really liked the durable, washable, lightweight, and colorful fabric. She's a smart shopper, so, I trusted her. However, at the time, I was a poor college student. Later in life, I learned about how this successful company started: From humble beginnings, two friends noticed how luggage - back in the day - was so drab and boring. They decided to market their unique products through college students... (there was no internet yet) and the rest is history! On the Island of O'ahu, there's a Vera Bradley shop in Waipahu at Waikele Premium Outlet. They won't have the latest prints such as this new collaboration with Hello Kitty. They do have discounted prices on older prints and styles. That's why I had to go to the Flagship Store in Waikiki. Located on the ground level of the International Marketplace - closer to the Kuhio Avenue side - Vera Bradley currently has Hello Kitty products in the display windows! I waited outside of the store until it opened at 11am. Luckily, it was a holiday (King Kamehameha Day) and I parked on the street for free. (I didn't want the stress of only getting two hours free with a $10 purchase at International Marketplace. I hadn't planned on going shopping. I was across the street at breakfast when I remembered that my friend, Angel, showed me photos of the new Hello Kitty items... Uhg!) I couldn't decide on what to get. I overheard the salespeople mentioning that it's "sold out online" and that they're getting calls from the mainland because they're the only store that still has Hello Kitty merchandise... Oh, the pressure! I looked at the blankets, towels, pillows, backpacks, notebooks, luggage tags, cosmetic bags, socks, flip flops, scrunchies, tumblers, bathrobes, sleepwear, etc. I figured that even if I could buy online, I would be saving money by not having to pay for shipping... So - I should get something now - while I'm there... I finally decided on a wristlet that can hold credit cards, coins, money, and cell phone! Taking my wristlet to the friendly cashier, she entered my information into the system and gave me a new "fresh" wristlet in a plastic bag from the drawer below! Yay! It's a "clean" one! I'm quite happy with my purchase! However... I looked online at home and saw that the Hello Kitty x Vera Bradley items are NOT sold out. I was disappointed to discover that this Limited Edition was released on June 1, 2023. How can they be sold out in just twelve days? Oh, well... We learn something new daily... I didn't want to buy online anyway... read more

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I've never been a fan of Vera Bradley or own any of their items. I was passing by at the International Marketplace. They had this huge setup with the collab they were doing with Hello Kitty. It was the cutest. Of course, I had to go inside to check it out. They had three different prints with Hello Kitty: gingham, paisley and bows. They had bags, clothes, slippers, note pads, bag charms, etc. You could just get the whole collection. I was only interested in the shoulder bag. It came in the pink gingham print. I don't like pink. However, I'll make an exception for Hello Kitty, as pink is her color. I swear I must have stood in the store for half an hour going back and forth on whether to get the bag or not. I finally had to text the bestie. He asked if I was actually going to use the bag. I decided not to get it after all. It's really cute and I thought about it the entire night, but in the end I knew I wasn't going to use it. It'll better serve someone who will carry it around, than collecting dust on my shelf. They also had a collab with Disney, which was really cute. It had many different Disney characters on the print. The bags look really well made. I think her bags are known for the puffed quilting. read more

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Vera Vera Mom calls this store lol! I've been introduced to Vera Bradley initially by a friend and have been in love with it ever since. From their vibrant colorful totes to accessories that seems to have a style for every person's needs. Sadly this International Marketplace location I believe is the only storefront besides the outlet in Waikele. As I took advantage of some bites nearby I needed to walk it off and you know I had to give this place a visit...Nadine C and Angel H had beaten me to it as I had to check out their collaboration with Hello Kitty...eeeeeee!!!! The cuteness overload was quite overwhelming and it wasn't just totes but accessories, slippers, blankets are just some of the items they had and I had to put every muscle to hold back the "wants" that was pulsing through me. I did have my birthday offer but used it on other items but am so excited with this line. The Disney line is still my favorite but hello to this cutie as it certainly has brighten my day! Thank you! read more

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Customer service lacks at this location. Their policy does not follow Vera Bradley corporate procedures. If I were you, I would drive out to the west side and go to that location for better service and a bigger product line. I think the store manager thought I was some tourist rather than a local resident I called the Vera Bradley national customer service department who informs me the Waikiki location is incorrect regarding the parking validation procedure especially after spending $500+ and returning $90 Go figure it is a question of principal and procedure not the parking fee read more

Vera Bradley has also been one of my favorite places to shop especially when it was located in Ala Moana. Now, it's located in the International Marketplace in Waikiki. While it's much much smaller than before, it's quality has not changed one bit. You can also save a lot going to the one in Waikele outlet but take a chance on not getting a specialty item like Disney, Snoopy and Hello Kitty. Their products have always been well made and told different stories and each bag and pattern has a name which made it quite special. However, I'm a tad disappointed from yesterday's adventure. I had visited the night prior but was short on time and asked to place those items on hold and then I'd return in the morning. The evening staff member, Janice was kind and even offered me a 15% off my items that weren't Disney or Hello Kitty because I work in the medical field. However, I was quite disappointed because the morning staff including the manager whom I met the evening prior was totally unfriendly and did not honor what was conveyed to me. Although, she did offer me a validation sticker for parking which I did appreciate and thanked her. This is the first time I felt like a nuisance since I've collected VB over 15 years ago all across America including ALL the Disney/World Disney Parks. I've always gave them as gifts to family, friends and clients because they are special. At one point I was close to the regional manager, store manager and all the sales people. I think it's time I've shared my thoughts with corporate after all this shop is located in Waikiki and if they want the sales then they can certainly train their people to at least care for the customers willing to spend money. I rarely write poor rating reviews but I need to be honest with consumers. So sad I had to write this review and subtract 2 stars.. I'm hoping they will change. read more

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The sales associate is not friendly. Went in tonight looking to purchase a large duffle as the previous day I had purchased a weekender and realized I needed more luggage. The sales associate didn't greet us upon entering when we asked questions and she wasn't friendly at all. Just stood there and watched us with a scorned look. Walked out she did not once utter a word while we were in that store. I do not recommend this location. read more

One of "Oprah's Favorite Things" for 2016 is Vera Bradley's 'Sidesaddle Crossbody'!! Just FYI.... Vera Bradley is located at International Market Place, 1F, near the trickling waterfall feature. The 30% off sale sign and holiday themed window at the entrance caught my eye. My husband was out watching the torch lighting ceremony, so I snuck in to take a peek. Vera Bradley specializes in colorful, cotton quilted handbags, accessories, luggage, and paper and gift items. You name it, they have it - in a plethora of colors and prints! From the Vera Bradley store at Waikele Outlet Center, I recently purchased a carry-on travel bag in a solid black quilt and accessorized it with a red quilted toiletry bag. Now I want to purchase similar items for my favorite girls in fun prints! The VB store at IMP is just as fun to walk through for holiday shopping - there are newer designs and even a sale section. An item that I just discovered at VB is now one of "My favorite thing's." You must check out the 'Fleece Travel Blanket.' It's a blanket that can also fold up into a pillow, plus, it has has a trolley sleeve so you can slip it over your luggage handle! The staff were so fun, friendly, and helpful. A lot of the items I wanted to see required an extended arm to pull it off the top shelf and they gladly did so. They even offered to grab a "new" one from the back for purchase. One last note, VB offers a military discount. Just ask and show your ID! read more

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The initial sales woman was helpful and friendly, but it really bothers me when you are treated poorly upon returning something, in my case, a purse purchased several days before. I kept the other purse so it's not like I returned everything. When I called to see if the shop would validate parking for the return, I could accept that they don't, but please don't bark NOT FOR RETURNS! Your sales person could also be nice enough to add that there is a 15 minute grace period and that an option would be to buy something to eat for validation--found this out after I called the parking office. This kind of subpar service leaves a bad taste in my mind. As a kamaaina, I will continue to shop at Macy's and Nordstrom because I consistently get treated with respect and courtesy--on purchases AND returns. Small shops need to do better if they want to survive this economy. read more