I was driving up the whole East Coast looking for the best value skis. I found them here, with…read moreexcellent, professional service. I got fully kitted out at a price I didn't think possible and their service was instantaneous. Would recommend to anyone.

This store is one of the coolest ski shop's I've been in. It was pretty obvious that the staff was…read morenot pressured into selling as many things as they could. One of the staff members actually talked us out of an impulse buy for our son. We were looking at snowboards and we were going to "settle" but he talked out of it. And gave us all the reasons why we shouldn't buy it. He also included his manager in the conversation. I was very impressed with the knowledge of the staff and more impressed with the honesty.

I've patronized a few Play It Again Sports in two other areas of the country, and I can say without…read morereservation this is both the biggest/best stocked store I've been in, and they had the best staff of any PIAS I've been to. They are loaded for bear right now with winter stock - vast arrays of skates, hockey gear, skis, snowboards, and accessories. They tend at this location to stock ONLY what is demanded for the season, so if you're selling something from an off-season or are looking for a bargain tennis racket in November, you will be disappointed. They do full-season rentals on equipment, which seems to me like a great way to wade into a new sport. Their buyback scheme is as follows: when you bring a used item in, they will price it. If you leave it on consignment to sell, you will get 50% of the price, when it sells. If you want to take trade-in credit right away, you get 40% of the value. If you want to get cash on the nose right away, you get 30% of the value. I looked at the range of conditions and availability for skates (which we were shopping for today) and the price range seemed quite decent for what they had. I waited for our skates to be sharpened, and observed them helping some skiing and snowboarding customers and handling a buy-back transaction, and they seemed very thorough, professional, and knowledgeable. The used prices aren't ultrabargains, but it's difficult to really find a specialty store that deals with used goods. You have your thrift stores, used car dealers, and other than that you're left with Craigslist and garage sales for the most part. So I think this is a pretty good niche, and for the ever-growing and changing-of-interest kids, a great great resource. They'll have to wow me on repeat visits for me to get up to the lofty five stars, but a promising four stars for now.

As mentioned by a bunch of other reviews, the service is really atrocious. Three young kids sitting…read morearound physically and audibly bothered that I walked into the store. Then they pretended to do something while they stared at me... feeling that uncomfortable so I could save 10% on a golf club that looks like it was eight years old? Yeah, no thanks. With all of the reviews that talk about the service... How it has been like this forever?

I've been doing business with Freemans Bridge Sports for well over a decade, including purchasing…read moremy Trek Domane there. Their service has always been impeccable. Every staff member and salesperson is consistently knowledgeable, helpful, and genuinely customer‑focused. They've gone out of their way for me many times -- often at no charge. If you're looking to buy local, this is the place.

Bought a new bicycle last week.....both salesmanship and professionalism were excellent for all…read moreinvolved which included Jake and Alex. I've been back twice since my original purchase for different accessories and both times left feeling well treated and happy. Great store and great staff ! Dave M

On 1992 we bought our daughter a green duffle bag and its still in great shape today her kids now…read moreuse it. Don't know how many times its been tossed Looks just like the day we bought it

Tough Traveler is a great local business which manufactures high quality backpacks, luggage, child…read morecarriers, and other products since the 1970s. All of the products are MADE IN THE USA using American made materials ensuring the superior quality. Check out the website for the list of products and online ordering: http://www.toughtraveler.com My Dad absolutely loves Tough Traveler products and as a small tyke, he dragged me into the Tough Traveler store on State Street countless times, so he could check out the latest products. It was his toy store. Over the years, my Dad has given me several small backpacks for school books and supplies. Those backpacks are very durable and I still use a dark brown Tough Traveler backpack that's over 25 years old to carry documents to and from my office.

They get 2 stars because the fellow that comes out to fix your bike is very nice and so is his dog…read moreDot. However, I'm still stewing and frustrated that my bike is still broken after being charged $250 for a tune up and a tire replacement and being nice didn't fix that. The front tire wobbles after being replaced, the bike is very very hard to peddle to make it move forward, the brakes aren't tight and the front brake doesn't grab the front tire so it's useless, and they put a sticker on my bike. As stupid as the sticker part sounds, how would you feel if every mechanic threw a bumper sticker on your car? Why haven't I called them to re-look at the bike? I don't want to spend at-least another $250 to have them come "fix" the bike. The bike is old and they knew that coming in to this. It needed a total overhaul, which I was very clear about and I thought we both understood this. I'm very disappointed and frustrated that I still need to invest more money into this bike to have it fixed.

I find Karl to be reasonable in that he comes to you and it's guaranteed express service! Is he…read moreexpensive, probably a little more than local bike shop, but he's local too.. just a roving local! IF you prefer to leave your bike at the shop and not ride for a month in prime riding weather, yes, you can save some $$. IF you prefer to do it yourself, yes, you can save some $$ - youtube can show you how to do most things, I am just not bothered to get manicured nails re-done. I like Karl to succeed, yes it cost a little more, but he is okay with me watching, teach me how to do simple maintenance, how to ride better, and within 2 hrs, I have my bike back and riding off into day... I like not having to drop my bike off and never seeing it for 3 weeks, and if I ask to watch the repairs/maintenance I usually get the excuse, no customer in the back, so I can't even be sure it is being worked on, only to trust that it is.

Convinced my husband to go to this store after his complaints about knees hurting. He's diabetic,…read moreflat footed and has custom orthotics to place in his shoes. Anton took measurements brought out 3 different athletic shoes for my husband to try on. The patient service provided by a knowledgeable salesman like Anton was wonderful to experience. Husband is now walking with no pain and the price of the athletic shoes and a couple of pairs of socks were reasonable in value. Thank you we will be back.

Looking for a specific brand, style, and color sneaker that my sister-in-law had requested, our…read moresalesclerk was able to search their online inventory to determine availability. We decided to wait until we returned home to place an order online on a Sunday. We received an email confirmation of the order that night, notification that the order was ready for pickup by UPS on Monday, and delivery of the sneakers by Fed Ex on Tuesday. Fast and accurate order filling can't be beat. While we were in the store, my wife was wearing a pair of her favorite shoes that, unfortunately, were no longer comfortable when walking for an extended period. She requested whether new inserts would rectify the problem. The salesclerk took her to a device that took an image of her feet while standing on it and recommended possible alternative shoe inserts. The clerk replaced the existing shoe inserts with samples of the recommended inserts and my wife immediately noticed improvement. My wife chose the inserts that provided the most comfort and the clerk then custom cut new inserts for her shoes. All of this accomplished in about fifteen minutes. By the end of the day my wife was still more than pleased with the improved comfort in wearing her favorite shoes.

We had heard about this business from some neighbors who had tried them. We decided to check them…read moreout. The moment we entered the store we were greeted by a young lady by the name of Tyler. She spent a considerable amount of time using their equipment to analyze my wife's walking technology. She then spent considerable time asking my wife what she was looking for in a sneakers- in terms of fit and function. Tyler then brought out quite a few pair of different brands of sneakers. She and my wife analyzed each pair in terms of comfort and features. One thing that I found quite impressive was that Tyler had the discussion with my wife vs looking at me even though we were sitting together. Many other sales people in other stores tended to direct the conversation to me even though it was abundantly clear my wife was the customer. Tyler was extremely knowledgeable and personable and patient. She wanted to be sure all questions were addressed appropriately and in the end my wife did choose one of the pair Tyler recommended. This was a wonderful shopping experience and we would not hesitate to return to the Colonie store for future needs. Ask for Tyler if you go and we are sure you will also be impressed.

It's so nice to have a clerk who listens and an establishment that is capable of meeting your…read moreneeds. That was my experience at Fleet Feet. It had been ten years since I was last here, choosing more recently to shop for sneakers at the outlets instead. But I was not happy with the last pair I purchased at an outlet and desired to shop this time where I could rely upon an employee to search, instead of me, through the store's stock for what I was looking for. Vivian did just that. I explained what I was looking for, and described what features I wanted to avoid. She then retrieved from their stock several pairs that met all my criteria. After trying out all of them by walking throughout the store, I made my choice. But I wasn't finished yet. She had responded to an earlier question regarding arch support that none of the brands of sneakers the store carried had arch support. I therefore said I was interested in purchasing a separate pair of insoles that would be appropriate for my feet. She brought me to a 3D foot-scanning machine that showed the shape of my arches. Based upon that information she had me sample several different insoles that would address my needs. Once I made my choice she custom cut the appropriate pair of insoles and inserted them into the new sneakers I was buying. I got to also retain the insoles originally provided by the manufacturer. Overall, a very pleasant experience. Ten days have now passed and I'm quite satisfied with the feel and fit of my new sneakers.