Robert was amazingly helpful with installing my battery. He…read morewas helpful in sharing tips about maintains my car.

Very professional and courteous. Gary was extremely helpful. Replaced my battery under warranty.read more

Advance Auto Parts is great! I had a dead battery on my car and they were extremely helpful! Also…read moreone of the few shops that does the battery registration/diagnostics after the new battery is installed. With the new battery everything worked great except the convertible top wouldn't go up or down. After checking a bunch of fuses they thought it might have been related to the on of the AC fuses being on the dash at the same place. It was and was very happy to only be buying a fuse. Will definitely be recommending to anyone with car trouble!

Jeremy at Advanced Auto was so helpful in getting a battery issue resolved. He quickly tested the…read morebattery and found it in need of replacement. He located the battery paperwork on the computer and we were able to get a new battery in record time. He was very courteous throughout the process.

Would not recommend this location for any services you may need. Purchased a battery here on…read more9/29/23 to find out less than 3 months later the battery is bad. Came in to have it tested and swapped out. The lady, which I believe is the manager, was extremely rude not only to me as the customer but to her employees as well. She is easily distracted and kept leaving her station while in the middle of assisting me. She has major attitude and told me it's my fault the battery is bad, which I'm not sure how that is possible. I did give 2 stars because the other employees were helpful and kind. Her on the other hand was the opposite. If I owned this establishment, I would seek other management in store.

Excellent Experience! William was extremely helpful with helping me choose the best battery for my…read morevehicle. Quick and easy install and terrific customer service.

On many items they actually charge MORE then the same part, brand new, with warranty on Ebay. This…read moreis not a one off it is consistent CHECK EBAY BEFORE YOU BUY FROM THESE OVER PRICED CROOKS.

The used cars sales personnel was really helpful and patient. Steve was a real professional. He…read moremade the experience easy and enjoyable. I was greatly impressed by the staff's respect and consideration for my service as a retired veteran. Thank you guys!

ATTN DEREK: Pep Boys refused to perform a straightforward…read morewheel installation on a BMW xDrive, citing blanket "liability concerns" over tread variance -- a justification that does not align with the actual design of BMW's rear-biased, slip-detect AWD system. The explanation provided demonstrated either a fundamental misunderstanding of the vehicle's drivetrain or a refusal to apply basic technical judgment. What is far more serious, however, is the conduct that followed. Staff/Owner/Management proposed allowing a non-employee customer to enter an "authorized personnel only" service bay and perform the physical installation herself while the vehicle was elevated on a lift, with employees offering only to torque the lug nuts afterward. From a safety, compliance, and risk-management standpoint, this is indefensible. Permitting an untrained customer into a restricted work area around raised equipment exposes the business to obvious hazards and contradicts any claimed concern about liability. As a corporate-owned national automotive service chain specializing in tire services, Pep Boys is expected to maintain competent technical standards, enforce basic safety controls, and exercise sound operational judgment. Instead, this location demonstrated poor reasoning, inconsistent risk application, and a troubling disregard for both safety protocols and customer treatment. The refusal to refund the deposit only compounded the matter. This was not a minor customer service issue. It was a serious failure in professionalism, safety oversight, and accountability. I cannot recommend this location under any circumstances - From a LEGAL Standpoint. I hold the personal opinion that the Owner/Management Does not Operate their business within the Confines of Pep Boys Corporate Operational Rules and Procedures - And Should be Replaced - For Disregard of Corporate Rules and Regulations.

Do not use Pep Boys on Charlotte Pike. I'm not sure how to say how displeased I am with Pep Boys on…read moreCharlotte Pike in Nashville. I'm amazed they can still stay in business. They took a 2.75 hour job and turned it in to three full business days. I made an appointment for 10 o'clock Saturday morning. I needed a hub replacement on my pro master van when I took it in the gentleman at the counter told me it would be ready by 5:30 Saturday. He says if something happens and we can't get it done. I will call you at 5:30 which did not happen so I called about 11 o'clock on Sunday morning. They are open and working the person I spoke to on the phone said the guy last night they had taken the hub off. They had the hub that was delivered earlier on Saturday, but he was not sure if the guy working on Sunday was "comfortable" finishing the repair job so he would go out and talk to him in the shop and call me back with whether or not he was gonna be able to do it. I asked him how long it would be till I got a return call he said give me 30 minutes one hour and 15 minutes later I decide to call him back because he never returned my call and he said no he wasn't comfortable. You got a wonder about a place that works on peoples tires brakes front ends that can't change a hub on a front wheel drive van. So I'm pretty mechanical guy and I could do this, but the reason I took it to someone else and had it done is because my hub threads were stripped by a technician at Walmart that found it difficult to put a tire on when I bought new tires so the Walmart manager told me to take and have somewhere and have it fixed. Bring him in the receipt and they would make me well. This is my work vehicle so I needed it on Monday. To catch to the end of this as of Monday at noon they had still not worked on my van. They're taking new customers and doing alignments and putting tires on because my van was taken apart. I couldn't come back and pick it up, which I thought I might have to do so. I went down there at 3 o'clock and I told the person the front counter. I'm gonna sit here till 7 o'clock when they close because I want my van done so by 5:30 that day they finished my van I picked it up. They charged me for an alignment which I did not get. I took it to a Firestone and had them do an alignment and they said it was off have the paperwork on this, but my van still pulls to the right so I took it and had Firestone checked the balance and the tires were a little bit off, but not enough to make that pull. I still don't know what's wrong could be the tires I got at Walmart. But this comes down to the fact that they are the worst place. You would want to take your vehicle. I wouldn't trust them with an oil change. You don't know who's working on your vehicle and your only recourse is to take it back to them to correct the problem they originally created so I'm gonna live with the pool and think about trade it in on a new vehicle. I just don't know what to do at this point. They charged $878 which Walmart paid including a tow charge. They were very nice about it. Walmart was they also gave me $75 because I couldn't use the van on Monday as like a rental fee. I'm not happy with Walmart, but I gotta say they're very cordial. It took me two days to get the money from them once I gave the receipt. They are a large very well ran company that just has a guy working for them that does not take pride in his job. I have a problem with yelp only line you to give a one star most rating systems need to be changed to a positive and negative rating because I'm sure if they had that this business like a few other others would be a -2 not a 2.

Napa Auto Parts always gets it done for me. Today's experience was just another example. Hat's off…read moreto Mike and crew at 6000 Charlotte Pike. Although slammed and short-staffed, their knowledge\professionalism\friendliness and cool under pressure performance was nothing less than exceptional.

Received a lot of wonderful help here! Tonio Is a great human being! I will shop here more often!read more

I was staying in Nashville for a couple weeks with a converted camper van, when suddenly I…read moredeveloped brake issues. I took it around to several places, and as soon as I talked to Chris I knew he was the man for the job. His knowledge of vehicles is outstanding, rivaling only his sociability. During my time with Precision Auto, Chris and Dennis were unbelievably hospitable to me, even while working with a staff shortage and a MURDER HORNET that inexplicably stung Dennis while he was working on my van (he continued with the job despite being stung 5 times - what a beast!) I was treated like family my entire time working with them. They even let me sit on the shop floor and watch the repair, and both stayed after hours to make sure my repair was done.

Went in and had my car taken care of within 24 hours + they had great communication. Pay in cash…read morefor a discount! They're trustworthy and kind