Started the monthly wash to keep my new car spotless. Love how they rub down after. The equipment…read moreis new and always makes my day

Very poor customer service, difficult to manage membership online. Response time getting back to…read morecustomer is atrocious !

I used a credit card and purchased the 7$ carwash. my card was charged 10$ the phone number…read more217-357-2071 does not work.

After hitting a few bumps in the road I received a text from business manager Karla who addressed…read moremy issues and I'm a satisfied customer again

Beware of membership scam!! I went to Champion Xpress Car Wash on 6/04. I told the attendant I…read morewould like a single car wash. The attendant explained to me that they were running a special for a month for the price of a single car wash. I gave her my credit card and I was charged for the single car wash price. I went to have my car washed on 7/06, the attendant was by the door of the business not at the gate. She waved me through so I assumed my month was still valid. I checked my credit card account last night and saw I was charged on 7/04 for $26.74. I called Champion Express Car Wash headquarters to report the non authorized charge. The man apologized, said he would cancel my membership but I would still have to pay for the month of July since I used the car wash on 7/06. I explained to him that I did not sign up for a membership and was charged on 7/04 prior to washing my car on 7/06. I also explained that I paid for a single wash on 6/04 but was given the month for that single car wash price. He said he has my signature signing me up for a membership. Not sure whose signature he has because I did not sign for my credit card swipe at the gate. I also explained that the attendant was not at the gate but waved me through and he still stated I used the car wash on 7/06 so I had to pay for the membership. No customer service whatsoever! Make sure to check your credit card statements for additional charges from this business!

Sadly the owner of this establishment (all car washes in fort Madison) handled a problem I had with…read morehis dog wash with no resepect or responsibility. He just blew me off when I approached him nicley letting him know that there was no soap coming out of the dispenser. I wasted my money and ended up with a stinky wet dog. Months go by and I thought I would give it another chance because I like to support local small businesses and he did say the problem was fixed. I proceeded to deposit my money and again no soap.... I tried each cycle and just clear water. Little frustrating more so when he didn't seem to care. I politely called him again to let him know the results were the same and he said, " you are the only one who's ever complained about that". Odd since in our last conversation he stated there was problems with the soap dispenser but had been fixed. Would have been nice for him to offer all little reimbursement or at least apologize or something to show he cares and wants to keep costumers happy but I guess when you own all the car washes in town you don't really need to try to please one person. I know this is a petty thing but just wanted to share my experience with one of our local businessmen. I will sadly have to take my business elsewhere.

Put my card in here and the money counter said $5.36 when I was done, but charged me $10. Decided…read moreto try again a week later and counter was at $5.40, and yep, once again charged me $10. They steal your money. Do not recommend. If I could give negative 5 stars I would.

So the other day I drove into The Quad cities from Detroit, and my car is littered with bugs...went…read moreto all the car washes near my hotel in Bettendorf - NONE of them offer JUST A CARWASH. They want to detail the car too!! Or they offer a cr*ppy touchless rippoff carwash! I thought to myself: This area needs to come to Detroit to learn what the heck a real-car-wash is!!! So I drive south and made some phone calls to other car wash's located in my TOM TOM...no one is answering!!! WOW!! Detroit answers the phones!! I thought to myself: What is wrong with this area? Does anybody take pride in having an outlet for swift and efficient business communication!? Customer Service? So anyway then I called this place! Awesome customer service. Happy to answer the phones. Very informative and clear spoken. I couldn't get there fast enough to give this great business some of my hard earned money! The workers here acted just like us CAR GUYS do in Detroit: They cared about the end result. I used to work at a car wash on the outskirts of Detroit for a year, and I took pride in my work, just like these guys do. Next time I travel to the Quad City area, I will make sure I patronize these proud, happy and hard working individuals.

SCAM!!!!! swiped my debit card and selected $8 was option…read more pulled in , got blasted with soap then it STOPPED!!!! i had to drive to a different car wash to get the freaking suds off! also my card was charged $13! telling EVERYONE not to EVER go here!

Payed for the deluxe wash, pulled in and the pre soak ran, rinsed and then it said spot free rinse…read moreand water just trickled... no soap no wash, called and phone has been disconnected. Great money maker for someone!!! Very disappointed!!!

Damaged hood Going through the car wash I didn't notice any…read moreproblem, but when I got home a notice some scratches on my hood. The scratches appeared to be from the rotation brush that apparently bounced off the hood some way. I reported the damage and the manager was more in the defensive mood than to try to find out what happened. He said he had pictures of me interring and leaving the car wash with no damage, but there was damage when I got home. The only pictures the manager showered me was a video where you couldn't tell the color or make of the car, let alone if there was any damage.

We were pleasantly surprised to find that the car wash did a good job of getting rid of the salt…read moreand ash from a recent snowstorm. Was disappointed to find that the vacuums do not work very much at all. There was hardly any suction. it's two dollars for four minutes. We just returned the vacuum hoses to their spot before time was up because it was a waste of energy. I'd say if you want a good car wash they are worth the money, but don't count on the vacuums.

Just bought a white, brand new nissan sentra, 2025. My other vehicles were darker color, but now…read morethat I have gone to flat white, I can see where the automatic washes with the whirly twirly things can deposit grease on your vehicle from previous washes. Always wondered about it but couldnt see it clear as day until now. So i went to waterworks and decided I would try the old school 'spray it yourself' bay. I went with the $8 option first, just to make sure I didnt run out of time. That seemed to me to be the common sense way of doing it and then i could back it down next time if that was too much. Turns out, this wash has the multicolor foam, presoak, wax and rinse and the 8$ option is more than enough time to do it all and then a good rinse, even with doing your floor mats which you can hang up on the wall. The tire cleaner is like nothing i have ever seen. Leaves your tires and wheels so clean without that gaudy armorall shine some people do. No spots at all when done. I am sold on this option, no more grease marks! Looking to see if there is a subscrition I can get for here.

I used the card pay option in the wash bay and it said 4 minutes and 30 seconds well that wasn't…read moreenough time and it started beeping at me so I then inserted 5 quarters and gained a little over 2 minutes. My point being for the amount of time I got for the quarters I would have cost me $2.50 for the time I got from the card pay, but I checked my bank account and I was charged $10 for the 4 1/2 minutes. Don't do the card pay it's a ripoff

Paid for car wash. Followed instructions over the loud speaker which was pull forward, then stop…read more Soap was sprayed on my car for about 30 seconds and then it stopped and the loudspeaker said to pull forward. I had soap on my car! Pulled around to the front and called the number. I explained what had happened and he said it was because I pulled in off center. I replied "That's ridiculous". He said "No, that's not ridiculous.". By this time I was very upset because it seemed to me he was not going to make things right. I asked in a stern, but not rude tone of voice, "What are you going to do?". There was a long silence, and I was concerned that he was trying to blow it off. I repeated the question in a more stern voice and he said "I'm not going to do anything unless I you for being rude. I asked him if he would prefer to talk to my attorney, and he said "Sure, go ahead". And then repeated his demand that I apologize for being rude. I finally apologized and then he let me get back in line and get the car wash I paid for. This jerk is obviously on a power trip and will never get my business again!