UPDATE (July 2025): It's been over a month since this incident occurred, and only after filing…read moreformal complaints with the BBB and the Florida Department of Agriculture and Consumer Services did I finally receive any form of contact--from Gladiator Sod's insurance agent, John at Commercial Insurance Specialists, LLC. Shockingly, within the first two minutes of the call, John accused me of attempting insurance fraud and claimed that by leaving this review I was "playing dirty." He initially said he had reviewed the surveillance footage, but after I asked questions to clarify, he admitted he hadn't actually seen it--instead relying solely on what his client told him. John also stated that the owner of Gladiator Sod "would have just paid me out of pocket" for the damage of the trailer, which is strange considering no one from Gladiator Sod has ever contacted me directly--not even once--except for a vague BBB response weeks later. This situation has been nothing short of a nightmare: * My property was damaged on their premises. * I received no response until I escalated it to state agencies. * When contact was finally made, I was accused of fraud without any real investigation. If I were trying to commit fraud, would I have posted all of this publicly, pursued formal complaints, or requested insurance contact details from day one? Absolutely not. This company has shown a complete lack of accountability, professionalism, and basic customer respect. I will continue to pursue this matter further--not only because of the damage, but now because of the personal and baseless accusations made against me. UPDATE to business response: Thank you for your response. However, I must clarify several key facts: 1. This is not the first you are hearing about this. I made two separate attempts to contact your business directly prior to posting this review. In addition, I also filed a complaint with the Better Business Bureau. To imply this is a surprise undermines the efforts already made to resolve this issue privately and professionally. 2. The damage to my trailer was not present before the visit to your facility. I have reviewed surveillance footage from multiple angles on my personal property before departure and upon return, which clearly confirms the condition of the trailer changed immediately after the visit. 3. The assertion that "anything could have happened in the 5 days" is misleading. The damage was observed and documented upon immediate return--not five days later. The timeline and circumstances clearly indicate the damage occurred during loading on your premises. 4. Florida Statute 627.4137 legally requires a business to provide insurance carrier information upon request after an incident of this nature. Your refusal to provide your insurance information is a direct violation of this statute. I am again formally requesting your insurance provider's contact details so this matter can be addressed appropriately. I am still open to resolving this without escalation, but I will not hesitate to take the necessary legal steps if my request continues to be ignored. Your cooperation and compliance with Florida law would be the most professional course of action moving forward. Govern yourself accordingly. ---- On June 28, 2025, I visited your facility and purchased 1.5 pallets of sod. During the loading process, your employee caused damage to my trailer. I have reviewed surveillance footage from multiple cameras at my residence which clearly shows the trailer was free of any damage prior to departure. Upon return from your facility, the damage is evident. Based on the timing and circumstances, it is reasonable to conclude that the damage occurred on your premises and as a result of your employee's handling. As such, I am requesting the contact information for your insurance provider so that this matter can be formally addressed and resolved. Please respond promptly, as failure to do so may require me to pursue further action to recover damages. Shawn Robertson Vehicle: White F150 Trailer: Black 20ft

I purchased this palm tree, paid to have it dug up, boxed up, delivered, then planted at my home…read more Two weeks later, multiple excuses, I had to cancel and get a refund. Apparently larger orders push smaller orders like mine back. Gladiator Sod and I actually had exchanges over the phone and trust me when I say, it wasn't nice. Seems a two hour job is way too simple for this company. After reading the negative comments from others I now understand why. They simply don't care. SMH. The worse part, the owner doesn't care what the employees say or do. I was told to never come back. lol. They don't even know trespass laws. Apparently ignorance is bliss. People, don't do business here, I regret it. All you have is excuses. A simple job and the only thing happened was excuses. Just read the negative reviews from others. Gladiator sod isn't a good place to do business. I learned just like the others. I now know it's hard for gladiator sod to tell the truth. Bye bye. People, don't do business here

A big thanks to Chris who helped us order everything we needed to get the project done. He was…read morehelpful answering any questions we had (as this was our first artificial turf project) and steering us in the right direction for the items we needed from a local source. The dogs love their new outdoor space, and we love no longer have mud tracked into the kitchen! Thanks again!

The quality of the Turf I got from Artifical Turf supply is awesome, it looks great in my backyard…read moreand couldn't be happier with the product. The service was second to none, Chris at Artificial responding to my every question very quickly and I could tell very easily he's an expert and I am not so great to have him as a resource as I worked thru my project.

My lawn was destroyed by the hurricane. Terry and Terry Jr. placed the most gorgeous astro turf…read moreyou have ever seen. What perfectionists. It is so great to see such efforts put into wanting perfection. My wife said no originally and after seeing their work she asked me what else can they do? If you want perfection call Turff Masterz!!!!! I am so lucky to have found them!

Terry and his team absolutely transformed my backyard. They had great communication, were extremely…read morereasonably priced and did a fantastic job with clean up and installation of artificial turf. My dogs are extremely happy as well. highly recommend!!

Fernando and crew were great what a beautiful yard we now have to enjoy with our dogs. We worked…read moretogether to design the best combination of turf, pavers palm trees and rocks. He took his time to get the drainage system correct before laying the turf and pavers. We are very happy with the finished results. The transformation is epic. I know we will enjoy our yard for many years to come.

I absolutely love Fernando and his team!! They have a real passion for what they do! They have…read moretransformed our jungle into a beautiful oasis!! He is honest, forthcoming and they are the hardest working people I have come into contact with! Highly

From start to finish (including post service) I cannot recommend them enough. They were able to…read morefind a solution to meet my budget with a high quality product. They started almost immediately and finished quickly while paying attention to details. Their service team is prompt and thorough.

This is our second service with the company. The second project completed the space between the…read moresurrounding pole, progress and pavers and tied it in into our lanai and backyard, as well as complementing the entrance to the garage and back entrance to the house. They once exceeded all expectations while providing quality, craftsmanship, sturdy materials, and great value. Highly recommend!

Price and quality. For DIY's, this is the place to go. If they don't have it, I use Carrolls in St…read morePete, but you pay about 3 times as much at Carrolls. Their prices can't be beat

After shopping for pavers at several different places, I found this company to have the best…read moreselection, the best prices, and by far the best customer service. I can't speak highly enough about Jenny. She understood my design direction and helped me select exactly what I was looking for.

10/10 recommend this company. We had so many quotes for turf, and this process from start to finish…read morewas outstanding. Jason in sales helped us understand their differences and answered all questions and concerns we had. Carlos the project lead started working on the project 2 weeks after we first signed and did an incredible job. April our project coordinator was checking in daily to make sure everything was on track and we were satisfied. There are so many turf companies out there, but I highly recommend you go with SYNLawn, or at least meet with them to see how different (in a good way) they feel. Their prices were extremely fair. We even have a plan where when we build our pool, they will remove the turf and reinstall it to not damage the turf. That was also a huge selling point. Very great company, you will not be disappointed!

April, Jason, Carlos and his team were incredible from start to finish, everything from getting an…read moreestimate to the finish of my putting green was a great experience. They communicated every step of the way, answered every question, made sure everything was exactly how I wanted it. I cant thank them enough and highly recommend anyone wanting a putting and chipping green to call them

the best artificial grass company in central florida, they made me a totally different environment…read morewith the artificial grass and their service is phenomenal, I recommend 100% P&F artificial grass was finished in my indicated time and they are very clean when doing their work.

From the owner: We offer you everything in artificial grass and pavers, with the best price and quality, wherever…read moreyou are we come to you P&F Artificial Grass more than a company we are a family.

We just got artificial grass installed in our backyard. We have been plagued, as many Floridians,…read morewith beautiful dirt and brown grass in our backyard. Our kids always want to do "water play" but it always just ends in mud and dirt everywhere. We got quotes from a number of companies. AGE was the best price point for our budget and even more, they gave us multiple options. They didn't up charge every item which we noticed other companies doing with everything. Installation took a bit longer than expected and there were 1 or 2 problems but Alicia was super flexible and made things right. She wanted everything to be perfect for us. She was great to work with and made all our kids a part of the process. They were best friends with her and the crew before the job was done. The few things we found that needed to be adjusted were quickly remedied and taken care of.

Don't waste your time with these bozo's. Had appointment set to get an estimate on Tuesday…read more(04/12/2022) at 5:30pm. No call, no show. So I placed at call at 5:41pm. The woman that answered offered no explanation except to say she is sorry. OK, fine, it happens. I get it. So we reschedule for the next day (04/13/2022) at the same time. The next day came and once again no call and no show. I once again called. This time there was no answer and the voicemail box was full. I sent a text to the number because it said that was an option. Not heard a word from them at all. What a terrible business this must be! Sad!