I've had nothing but a great experience with valley Kia of Modesto! everyone from the moment you walk in are friendly and helpful! our awesome sales man was Ahmad! He's friendly, honest and goes above and beyond! He's made my car buy experience run seamlessly! read more

My 2024 Kia Seltos has been experiencing an intermittent issue where the vehicle grinds and shudders while turning. This exact issue previously occurred and was resolved through a recall update, but it has now returned. Since the vehicle is still under warranty, I scheduled an early morning service appointment with Valley Kia. Near the end of the day, I received a call stating they "could not replicate the issue" and therefore could not proceed with repairs unless they kept the vehicle for several more days to continue driving it. After checking the Kia app, I discovered that only 5 miles had been put on my vehicle the entire day. In other words, despite having my car for hours with an early appointment, only about 10 minutes appears to have been spent attempting to diagnose the problem. My service advisor, Robert, was professional and advocated for me to receive a loaner vehicle so the dealership could continue evaluating the issue. That request was denied by management. I cannot realistically be without my vehicle for multiple days when so little effort was made to investigate the concern during the scheduled appointment. When I arrived to pick up my car, I spoke with the service manager, John, about my frustration. Rather than addressing my concerns professionally, he responded in a dismissive and condescending manner, stating: "I just suppose you would rather us pay someone to drive your car around all day until we find a problem." I explained that my vehicle is under warranty and that I was concerned about continuing to drive a vehicle with a known issue until it potentially becomes a larger mechanical failure. His response was simply: "It's not on us if it's not under warranty." At that point, I informed him I would not be returning to this dealership for service, to which he replied, "That's fine by me." The only positive part of this experience was Robert, who treated me with professionalism and kindness throughout the interaction and even walked me to my car after seeing how upset I was. Any redeeming quality from this visit was because of him. I purchased my vehicle from Kia Country in Manteca and only came to Valley Kia because it was closer. Going forward, I will gladly make the longer drive to Kia Country, where customers are treated with respect and their concerns are taken seriously. My 2024 Kia Seltos has been experiencing an intermittent issue where the vehicle grinds and shudders while turning. This exact issue previously occurred and was resolved through a recall update, but it has now returned. Since the vehicle is still under warranty, I scheduled an early morning service appointment with Valley Kia. Near the end of the day, I received a call stating they "could not replicate the issue" and therefore could not proceed with repairs unless they kept the vehicle for several more days to continue driving it. After checking the Kia app, I discovered that only 5 miles had been put on my vehicle the entire day. In other words, despite having my car for hours with an early appointment, only about 10 minutes appears to have been spent attempting to diagnose the problem. My service advisor, Robert, was professional and advocated for me to receive a loaner vehicle so the dealership could continue evaluating the issue. That request was denied by management. I cannot realistically be without my vehicle for multiple days when so little effort was made to investigate the concern during the scheduled appointment. When I arrived to pick up my car, I spoke with the service manager, John, about my frustration. Rather than addressing my concerns professionally, he responded in a dismissive and condescending manner, stating: "I just suppose you would rather us pay someone to drive your car around all day until we find a problem." I explained that my vehicle is under warranty and that I was concerned about continuing to drive a vehicle with a known issue until it potentially becomes a larger mechanical failure. His response was simply: "It's not on us if it's not under warranty." At that point, I informed him I would not be returning to this dealership for service, to which he replied, "That's fine by me." The only positive part of this experience was Robert, who treated me with professionalism and kindness throughout the interaction and even walked me to my car after seeing how upset I was. Any redeeming quality from this visit was because of him. I purchased my vehicle from Kia Country in Manteca and only came to Valley Kia because it was closer. Going forward, I will gladly make the longer drive to Kia Country, where customers are treated with respect and their concerns are taken seriously. read more

Poor customer service and rude reps. Do not work with "Cesar". My wife and I drove in from Turlock to test drive a Kia EV9. We were introduced to a rep named "Cesar" who informed us they had two in stock. He asked us if we were looking to buy new or used and I honestly responded "used". He then said he didn't have the trim we wanted but told us the higher trim was available. He then asked us if we were planning to buy that day and I honestly told him "no". He then said "Sorry but you can't test drive it - we only offer test drives to customers looking to buy today". Seeing that this location was a waste of our time, we promptly left to buy a car at a superior Kia dealership. read more

I have never bought a car on my own, but Howard Saldana made it a very great first experience for me. He was very kind, informative, and patient as a first time car buyer! I definitely think if I were to get another car, I'd 100% purchase from him! read more

Service advisor rich and the service was excellent. I had an appointment they asked if I'll be waiting here or they can drop me off. I live in Manteca so I chose to wait. Most places take all day after 5 even though u have an appointment in the morning. My service was done in a timely manner. This service center is the only place that takes a video of your car doing an inspection and sends it to you via text.I have a EV6 GT-line so I'm confident in the professionalism the service center has with electric vehicles read more

I bought a 2027 Telluride S and I must say that I had a great experience at Valley Kia Of Modesto working with Ahmad, Rick and Andrew. They were knowledgeable/not pushy/patient and helped me find exactly what I was looking for. The Purchase was quick/transparent and easy. I appreciated that there were no hidden fees. I'd highly recommend this team if you're looking for a stress-free car-buying experience! read more

Valley Kia of Modesto - Auto Repair Near Me - Modesto, California

Anthony dickinson was an absolute gem, great service , i highly recommend grabbing a car from this guy

The manager, Sean/Shawn, was extremely unprofessional. During our phone conversation, regarding a missing tool that was not included when I received my car, I requested more information and paperwork to be emailed for further investigation and/or find a potential solution. Instead I received dismissal, hostility, disrespect, and he even audibly said, "so annoying" underneath his breath at a point. His attitude was beyond extricating and the overall customer service experience was uncivil. read more

Bought recently from Anthony Dickinson and he was so knowledgeable with all cars he showed us and helped us get the best car for our growing family ! Appreciate his help ! read more

I went looking for a car and was very impressed with Cesar Ayala. He had great knowledge and answered all my questions. He went above and beyond. read more

I have NEVER worked someone who understood my needs like Anthony Dickinson. Sells with integrity

Brought my lease in for service. Advisor very helpful, and I was able to take the uber/lyft they offered so I could wait at home and not sit there for 2-3 hours. That was amazing service to be able to wait at home! Thanks! read more

Updating my review, bought my KIA K4 2023 in 2023. Service desk has rocked ever since! Between John & Anastasia, I have been incredibly impressed with their speedy service, their communication, and helpfulness. I would 100% recommend buying from this dealership. Having oil changes be such a breeze has been something I truly appreciate. Shout out to the mechanics crew as well. :) read more

First of all let me say that I have been with Fitzpatrick dealerships since I was eighteen. First time buying a Kia and my experience was wonderful from start to finish. Omar and his sales manager Rick went up and beyond to help me find the perfect car for my needs. Other staff members were also very polite and professional and it was an excellent experience for me. I absolutely love my Kia K4 hatchback GT line. It's sporty and great on gas! Buy your car from this dealership they are phenomenal. read more

I want to say the young salesman named Gus not only helped us find exactly what we needed by listening to us and what we explained but also went far beyond that when they were backed up and my car had to get detailed this young man went out there and WASHED the car himself ! I've never experienced that kind of hustle in a long time thank you again gus !!! read more

Always happy smiles and energetic staff when I come here! I love how simple and quick they are with service and how accommodating they are when it comes to waiting for your car to be finished! I'm always a happy customer once I leave. 10/10 customer service from all staff. Love the complimentary car washes when you get your car serviced well. read more

When considering a vehicle purchase, go to the corner of Bangs & McHenry Avenue. Valley Kia is right there waiting with a great selection of vehicles, clean welcoming environment and friendly customer service! Good deals and enduring customer relationship are a real thing here. Thanks to all who assisted in fixing me up with exactly the car & terms I wanted. Terence, AJ, Erwin, Thomas, Gustavo, Adan and a few who worked behind the scenes. Many thanks!! read more

10/30/2024 Upon calling into the service department I was greeted nicely. I then proceeded to ask for service to be done in accordance with the Recall paperwork I was sent from Kia headquarters located in Irvine, CA. After asking the service desk member about having the recall services performed, she collected my contact information and car vin # of which I repeated twice and she insured it was the correct vin #. She then proceeded to search up my car and repeatedly tell me there are no open recalls and immediately upon moments notice of mentioning a recall, she got extremely rude and could tell she didn't want to talk about recalls... She then continued to argue with me, and towards the end of the phone call asked me if I wanted to speak to a supervisor which I said "yes" and was then sent to the front desk phone voice mail (clearly stated it was) and never talked to a supervisor. At this time, I saw Kia headquarters phone number on my paperwork. Kia headquarters then called with me to this dealership and told them that I did indeed have a recall, and when the headquarters representative asked the now new service desk representative, the new service rep stated they had input the wrong vin #. But as I stated earlier, I repeated twice my vin # and confirmed it with the initial service desk representative. (Which shows me they are trying to cover up for her mistake) The result ended in Kia headquarters telling me to go to a different dealership "because I don't what they are doing!!" (Headquarters Supervisor) I would not trust a place with a precious investment of your hard earned money, where they won't even service your car for recalls. Called Manteca Kia Country, they got me a recall service appointment in 4 days! read more

I'm not even sure where to begin but it's been nothing but a DISASTER since I decided to purchase a car from this place. It seems that it has worked out well for others but not in my case. I told Erwin prior to meeting my circumstances and that I needed a car due to my other car being no longer operable. Biggest mistake I could have made because I was quoted for one car and then when I arrived was told that his manager had accidentally quoted me for the wrong car (how does that even happen?) The first set of alarm bells went off. Then Erwin insisted that there was a better car on the lot and it was the actual one his manager had quoted me for. So I look at both and then decided to go with the "nicer one." Everything went smoothly (or so I thought) up until I was ready to drive off and I noticed several deep scratches to my car's bumper that were not previously there. It occurred after their service team "detailed" it. I'm certain no care was taken in ensuring that the car wasn't damaged. ( I do however appreciate that Erwin gave me a free tank of gas). Erwin looked at the damages too and said I could come back at a later date and the scratches would be addressed and of course I stupidly chose to drive off of the lot with the car ( big mistake). Fast forward to me calling to set up my appointment so I could have my scratches fixed ( another big mistake). I was told that my car would be ready in one day and I made sure to emphasize that I needed to be able to get to my job because it started the same week in a few days and was assured by Xavier that it would be handled and done in one day (even the operator that scheduled the appointment said the same). However, It wasn't handled entirely and I had to call literally a few days after to inquire about my car and again told Xavier that I had to get to my job. So he gets me a rental car which is fantastic BUT it took 6 days to get any sort of confirmation on the status of my car and have it ready. (I get it my car isn't the only one that needed to be serviced but should it take that long without any communication?) So I go to pick up my car because I received a text that it was ready (6 days after me dropping it off). I walk to the service department to go to speak with Xavier (as he was the one that handled my car being serviced) but he's not there. His coworker acknowledged me and said let me go find him (couldn't be found). So his coworker shows up a few moments later with what appears to be my car key. Then tells me your car is ready have a great day and hands me my key. I go outside and it's not my car that they have pulled up but another customers. So I press that panic button on my car and walk around the back of the building until I can hear my car beep. My car was parked in the back apparently serviced but covered in dust and with all the other unwashed and cars that were there. So I go back to the service department and tell them that it's not my car that was pulled up. I tell them my car was still in the back and hasn't been cleaned. So I ask to speak to a manager and spoke with Craig. He listens to me and then calls the other workers of the service department and of course no one answers. Craig was trying to see if my car could actually get washed because he didn't know when the car had been completed. He told me I could come back at the end of the week just to be safe and have the car detailed. Which was all he could do given the circumstances and I'm appreciative of it. Then I left to head home because what else could I do? I've never received such service when buying a car in my entire life. So my car (my actual car not some other customers) was ready for me to go and I had had a very long day. I finally take a seat in my car and within a few moments I hear someone trying to get my attention and he tells me his name is Terrance and asked how he could help. I gave him a quick rundown of what had happened and he told me he would inquire further and that I could bring my car back and get it detailed. Long story short one of the scratches is still on my bumper that was supposed to be fixed. So I'm not even sure how to proceed but I will say buyer beware when dealing with this place. They mean well but at the end of the day it's a business transaction and if I'm ever in the position to buy a car again I will certainly go elsewhere. I've barely had this car for an entire month but at the end of the day it's my own fault for being so trusting. Don't be like me! read more

I went to this dealership, and I want to warn you that these guys are the most ruthless snakes you will ever meet. They are sneaky and conniving. They had a preowned Mazda CX-5 vin#: jm3kfbam3n0596823 that was priced at $22,448 online. When I arrived, the sticker that was on the window and the salesperson said it was $24,298. They said they could give me a "deal" and let me have it for $22,448 (the online price that they are advertising on their website). I went inside and spoke to a manager who didn't want to negotiate the price at all. In fact, he wanted to insult me and tell me he could mark up the price so that we could negotiate it back down to the online price if I wanted to negotiate. Prior to that, he said he would give me a full tank of gas ( which I've purchased cars before, and that's the norm). I ended up leaving because I don't think they understand how to negotiate. Negotiating isn't marking up the window price, then telling me I am getting a deal when they give me the Kia website online price. It actually is very deceptive. Anyway, I forgot my ID and came back several hours later to retrieve it. Out of curiosity, I asked if they were interested in lowering the price of the car. They said they would lower the price by $500. Also, part of this deal was a drivetrain warranty that the sales person stated was still good for 27 months or 46,454 miles. Truth be told, I really needed a new car, and the deal was actually reasonable(or so, I thought). So I accepted. When it was time for financing, this is when the snake entered. I called him "Mr Financing Man" since he refused to tell me his name. He told me that the drivetrain warranty was actually not included in the deal. All I would get is the remainder of the Basic coverage, which had only 3 months left remaining. Even though the drivetrain warranty is in the carfax that he printed out for me. He proceeded to tell me that this is common knowledge that non-certified vehicles only come with Basic remaining coverage. This is NOT common knowledge to me, and it is not stated anywhere. I wouldn't have agreed to a deal where I only had 3 months warranty. The warranty is important to me, so important that I had the sales person several times confirm to me that the drivetrain warranty was indeed included. I told "Mr Finance Man" that it makes no sense for him to hand me the carfax when he has no intent to honor it. He still stood firm that this is just how it works and that the salesperson was mistaken by telling me that I was going to have a drivetrain warranty. But to make it up to me, he stated he would " take care of me" and throw in a warranty. That sounded good to me until I looked at the new contract he wrote up and saw that he was adding a $2,000 service agreement fee. That's not taking care of me. That's charging me. When I tried to point this out to him that he was ripping me off, he stated," It will only raise your monthly payment by $1." How can an extra $2,000 only cost $1 more a month? Something doesn't add up. I assume he added more months onto my loan. I wasn't able to figure it out fully though because he was never forthcoming. He wanted to make it seem as if the warranty he was giving was free without fully disclosing the real cost. I knew here that I didn't want to move forward with the deal, because this wasn't the deal that was initially made. But, I also wanted to make it clear that I don't like to be misled. If you are reading this "Mr Finance Man" I extended my stay just so I could tell you how wrong it is to be dishonest. I tried my hardest to convey to you that you are misleading, but I think you know exactly what you are doing. I believed at first that the salesperson may have misspoke to me, but after further contemplating this incident, I do believe this is a ruse. Some kind of bait and switch. BE VERY WEARY WHEN DEALING WITH THIS DEALERSHIP. THEY WILL TRY TO THROW IN AN EXTENDED WARRANTY AND NOT FULLY DISCLOSE HOW MUCH IT WILL REALLY COST YOU. read more

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horrible service, no one answers a phone after you buy from them. 3 hours for the first oil change, with an appointment

I want to start by saying thanks to Ahmad for getting me into my brand new car! He is an excellent salesman and gave me the best price he possible could with fast service. I also wanted to say how amazing of a job vj did with getting us an excellent price for the extended warranty and making the rest of the process excellent. Hands down valley Kia gave me the best car purchasing experience I've been through! read more

I will start off saying that I was skeptical of this brand- until a family member was in one off the shoulder going up the Altamont helping another stranded motorist and was sideswiped by an oncoming vehicle. Our KIA Seltos was totaled but the driver was unscathed of any injuries. The car held up very well. So, we did some online research and found Jacob here, at Valley Kia. Jacob was very knowledgeable and friendly. He showed us a few vehicles and test drove the one my family member wanted to purchase. We went in to gather the details of the purchase- Jacob was very intent and listened to what we were hoping to accomplish. He wrote everything up and presented the very best offer on the vehicle. His offer aligned with exactly what we had to work with. There was zero haggling! The rest of the finance experience was a breeze. Jacob went above and beyond to make sure that we left happy with the purchase. We went in around lunchtime and he even splurged on some vending machine items, due to the sales process. We were there about two hours from beginning to end. These folks were all very nice! We feel like we received the most professional experience here. read more

I took my son's friend here to help him buy his first car since he is in the military and far from home and he had no one else to go with him. I am super weary of car salesmen and knew I needed to be on guard to protect my son's friend from being taken advantage of. Fortunately, the feeling of being "on guard" faded quickly because of our Salesman, Andrew Ramirez. Andrew was straight forward, honest, and didn't bullshit us at all. I appreciated that he listened to us and tried to make sure my son's friend was comfortable with the numbers. I felt that he was in good hands. Andrew also bought my son's friend taco bell because the wait was long due to a computer issue. He was thoughtful, considerate, and not a sleazebag. I don't care much about kia, but I would definitely recommend this dealership to anyone who is wanting to buy one and I would feel comfortable buying a car here, especially with a salesperson like Andrew. read more

So, we didn't buy my wife's new car last night because our experience at Valley Kia of Modesto was horrible. My wife picked the vehicle she wanted. All we had to do was have me get there, sign the paperwork and it'd be done. They refused to get anything started while I was on the 45-minute drive there. After I got there we went through some questions, I told them I was putting $30K down and financing the rest. They brought the loan numbers and the monthly payment would have been $777. However, they had missed the maintenance plan my wife had told them she wanted, the first thing they missed. They ran the numbers and came back with $875 a month. Twenty minutes later after I'd been there for over an hour, the finance guy came and said there was a small mistake and they'd forgotten the sales tax. The new $981 per month number did not look like a "small" mistake to me and I decided to walk. If they had come with the $981 number initially, I would have bought the car. It wasn't about the number. It was about the lack of trust I had after they missed those two things. I'm not sure how a car dealership in California simply forgets the sales tax. The manager told my wife they weren't trying to pull anything over on us, but the people who say they aren't trying to pull anything are usually the exact ones who are. They are unprofessional and incompetent. read more

Service dept was GREAT! Carlos was my service writer and he was very polite & professional. Car was even ready early and washed. Very happy with them. Highly recommend read more

I recently purchased a car from Valley Kia couldn't be happier with the entire experience from the moment I walk in I was treated with professional ism patients and respect the sales team, especially Omar Allatry Was incredibly knowledgeable and took the time to answer all of my questions without any pressure. The car itself is in excellent condition, and exactly what I was looking for. Omar went above, and beyond to ensure we were comfortable and confident with our purchase. read more

I took my recently purchased (pre-owned Kia) to address a hitch recall. We had only only driven the car a couple of times before our first appointment. Next day I noticed a puncture in the bumper and reached out. They claimed the hole must have been old (we had the car less than 6 days, and barely drove it) since they saw dust in the hole based on the picture I sent. They stated they cannot locate the walk around video footage of our car and completely stopped responding to my messages after I asked to speak to a manager again. I will not be taking my vehicle there for anything else. My other vehicle is a jeep and I should have stuck with that for my second car. read more

We had stopped at Valley Kia to look at the Soul and K4 models. From the second we stepped on the lot we were greeted with many beautiful cars to look at. Then came Ahmad, a cheerful, approachable and easy to talk to person. He listened to our wants , needs, concerns ( after many bad experiences elsewhere in the past ) and showed us many cars ( after chasing keys ) we asked questions which were expertly answered and honestly answered. Ultimately we test drove the K4 ( not my beloved Soul) and hubby loved it, I loved it. Then to the financing stage, after finding a chair or two, we were made to feel at ease, listened to about our wants for payments etc, we talked , laughed and got the payment we were comfortable with. Then to the paperwork, which was high tech in its on right. Once again a pleasant experience with nice conversation. Explained throughly with many concerns asked and answered. We left with a feeling of satisfaction and gratitude for such a great experience, a beautiful car with such features and a warranty that is truly amazing and nerve calming. So Valley Kia turned a day of just looking into a day of buying our first new car in years. Forever grateful read more

Very unprofessional from the Service manager John to the General manager Rick. Poor customer service. John the service manager is allowed to curse at customers and basically challenge a customer to a physical altercation. Rick the General manager is no better, by allowing this unprofessional behavior with excuses. I don't care if you show up to work and are having a bad day. The excuse I received. Lol. At no time should you be allowed to curse at a customer or call a customer out in a professional environment. Unacceptable. The customer service number is no better. I was basically told each dealership is privately owned and if I didn't like the service I received in Modesto. Then I should go somewhere else. What a joke. Definitely would not recommend this place of business to anyone. read more

Their service is closed on weekends, some of us have corporate jobs that are also Monday through Friday. A truly huge inconvenience. If I would have known this before purchasing a Kia from here, I wouldn't have. This is the closest to me so now I have to travel out of town. read more

Valley Kia of Modesto - Outdated non inclusive sign to the restroom - Auto Repair Near Me - Modesto, California

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-10 Stars. I am writing this 9 months after a scam service because I just found out how much MORE shitty this service department is. I went in January 2024 for my 60K service. It was supposed to include a transmission service, and I thought the transmission was serviced because they charged me $987 for this service. They told me my rotors had failed and need replaced along with the brakes and that I needed new tires and gave me an estimate for $3000. I said "No thank you" and took myself to Midas for the new tires and brakes. I got new tires because the mechanics there said my brakes didn't need replaced nor had my rotors failed. I even had them checked again at my next oil change (at Midas)... and they were still good. So fast forward to today. I have been having transmission issues... intermittent crunch sound from first to second gear. I decided to take my car to Kia Country in Manteca praying I didn't need a new transmission. Guess what we found out?! Valley Kia NEVER did the transmission service at all... When we went line by line on the final invoice they never did the transmission. Basically charged me $987 for an oil change! Kia Country on the other hand, did my oil, rotated my tires, did a full transmission service, replaced my back brake pads and resurfaced the rotors for $1050. Wtaf!? NEVER use Valley Kia to service your car. read more

went in for my first year Service. Very friendly comfortable atmosphere. nice lounge to wait in. Thank you Lynda T read more

Had me pay before service was done and now I don't trust recalls done advisors just out for commission doesn't care bout customers but the GM and manager best people I met they need less selfish advisors tho read more

Valley Kia of Modesto is the most disappointing dealership I have encountered in a while. The service is horrendous. Dealerships love to promise things but never follow through on said promises. Example. We schedule an appointment with clear and concise fixes needed and services. An "adviser" comes out 35 min later after our scheduled appointment to go over the items again. 6 hours later. The "new" guy described by the service manger failed to call the other Kia dealership as he promised to square away any extended warranty concerns. Never did.... The manger didn't make excuses. Just agreed that they failed to complete what they promised. We asked him to personally call the other Kia dealership as promised from the "new" guy. The manger continued to say,"I'll try to get ahold of them. But I can't promise anybody will answer. So I can call 8 times. Doesn't mean I will get to talk to anybody". Apparently any body can call a dealership and get a representative very easy but not a service manger. But it's very difficult for them to do that. Makes sense.... The manger then didn't like that we told him that he clearly didn't want to try and the "new" guy also. He then agreed for us to go else where for service because it's obviously too difficult for Valley Kia. We will take our service to Elk Grove Kia where they are professional and caring. Worth the drive at this point. read more

We came to Valley Kia looking for a used car. Howard was up for the challenge. He was as polite as you want your children to be. After crunching numbers, he showed us a new 2022 Kia Sportage. Great car and awesome sales representative. Looking for a new car? Talk to Howard! read more

Valley Kia of Modesto - Cindi's new ride - Auto Repair Near Me - Modesto, California

I wish I could select no stars june of 2023 they replaced the ac compressor of my car may of 2024 it again went out and I was told no new warranty with new part. So here in 2025 guess what is out again. Also John is very rude and condescending I will be taking my business else where... read more

I bought my kia here two years ago. The sales experience was horrible, Kenneth was my salesman and I'm not sure if he is still employed here but it was the typical woman comes in and the sales person thinks she doesn't know anything. I knew more about the Kia than he did! During the sales process he made degrading comments about IF i don't have credit then.... I politely informed him my credit score was great and he was then impressed because the man claimed to have only gotten his own credit card 2 years prior...the dude is 28. I really should've taken my business elsewhere but oh well. I decided to get the warranty maintenance plan that includes oil changes and that jazz. I have been going routinely since I bought the car. The service staff is polite. The issue is that the oil change and tire rotation plus car wash (which leaves water spots all over the car, and i politely decline every time I go in, but they still do anyways) takes THREE hours. every. time. I regret buying the maintenance plan and it would be better use of my time to do my own oil changes, take the car somewhere that does free tire rotations, and buying the most expensive mister membership there is. If you are thinking about buying a car here, go to Manteca or Stockton. And definitely do not purchase the service package unless you like to sit watching the service department workers all rotate going to the bathroom multiple times an hour for 3 hours. Also, do not book an appointment at 7:30 am. They don't move the cars to enter the dealership until about 7:50 so you will be waiting outside until they get the chance to mosey out there. read more

Service employees are rude and racist. We went up to the employee to leave our car and they wouldn't talk to us. I said good morning, no response. I ask where to leave my car, no response. I said is there someone else I can talk to and they said they didn't know. I'm just trying to get my car serviced. If they don't want my business because we're a little darker than them then everybody else should know not to give their business either. read more

Everything went well buying my new car. I had the oil changed and they washed and vacuumed my car. That was really nice. So far I am really happy with Valley Kia . They were also cheaper than Stockton Kia. read more