[[HIGHLIGHT]]Robert Riley is an absolute Amazing Customer Service is above and beyond and we are very fortunate that he and his Team are installed @ the Chrysler Jeep Service Desks.[[ENDHIGHLIGHT]] Prompt Courteous professional and empathetic to the needs of Customers and Detailed Care on Our Jeep G Cherokee. Central Valley Chrysler Jeep is the Real Deal Thsnks! read more

I would not recommend this service department. When I first brought my vehicle in for a coolant leak and radiator replacement, I felt pressured into additional services totaling nearly $1,000 that were unrelated to the issue I came in to fix. I made it clear that I only wanted the coolant leak repaired. The radiator was replaced, but about a week and a half later my vehicle overheated. It was later determined that there was air trapped in the cooling system after the radiator replacement. The sloshing sound I reported was evidence of an air pocket that had not been properly bled from the system. This air pocket caused the vehicle to overheat, which led to the failure of the water pump and thermostat. Despite this, the dealership denied responsibility and insisted that the water pump and thermostat failing so soon after the radiator replacement was simply a coincidence. I strongly disagree. The overheating occurred because the cooling system was not properly serviced after the radiator replacement, creating a chain reaction of failures that resulted in additional repairs and expenses. [[HIGHLIGHT]]What was most frustrating was the lack of accountability. Instead of taking ownership of the problem, management was dismissive and argumentative.[[ENDHIGHLIGHT]] I was left without my vehicle, missed several days of work, and ended up paying for repairs that I believe could have been avoided if the original repair had been completed correctly. I was also told that a quality control inspection would take two days during the second repair visit. This raised an obvious question: if quality control was so important the second time, why was it not performed thoroughly after the initial radiator replacement? If everything had been done correctly the first time, I should not have been back with an overheating vehicle shortly afterward. [[HIGHLIGHT]]The only positive part of my experience was Robert, who was courteous and professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunately, my interactions with Service Manager Aric and Marcus were disappointing. Both were rude, unprofessional, and unwilling to listen to legitimate customer concerns.[[ENDHIGHLIGHT]] Overall, this was a frustrating, costly, and stressful experience. Poor workmanship, lack of accountability, and unprofessional management are why I would strongly discourage others from bringing their vehicles here. read more

[[HIGHLIGHT]]Not very helpful.[[ENDHIGHLIGHT]] Sold me a car with problems and they don't even want to help address the issues. [[HIGHLIGHT]]Service team also super unhelpful.[[ENDHIGHLIGHT]] read more

Bought a new Jeep a few years ago from this dealership and have had multiple problems with it ever since. Have had to take it in to get fixed multiple times over the past few years. [[HIGHLIGHT]]Each time I have to deal with the service dept, it has been a nightmare. Horrible communication and very unfriendly.[[ENDHIGHLIGHT]] They don't inform you that they need to keep your vehicle for longer than they originally said. [[HIGHLIGHT]]You have to call multiple times to even speak to anyone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When calling, don't even bother pressing 3 for service. Press 1 for sales. They answer every time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then you have to have the sales team, walk over to service dept and tell them to call you back. Even then, they will take hours to call you back, just to let you know your car isn't ready and they need to keep it another day.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Most of the service dept employees are rude and act like you are ruining their day by just being there.[[ENDHIGHLIGHT]] Trust me, I don't want to be there, but have to because the car I was sold was a brand new piece of junk. When I got my vehicle back last time, it looked like they parked it next to a sprinkler and water spots everywhere, grease was smeared over the rear quarter panel and my tan leather seats and armrest had black grease on it. [[HIGHLIGHT]]I wanted to turn around and make them clean it, but I would rather not do anymore business with them. I just did it myself, because I'm sure they would screw that up too.[[ENDHIGHLIGHT]] I already take my jeep somewhere else for oil change service, and now I will be taking it elsewhere next time I need something fixed, because I'm sure this isn't the last time something goes wrong with this piece of junk Jeep. [[HIGHLIGHT]]Terrible communication and terrible customer service.[[ENDHIGHLIGHT]] read more

AMAZING AMAZING AMAZING! Where do I start? [[HIGHLIGHT]]Mr Ceasar answering the phone on the first ring allowing me to speak and having an answer in minutes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was like I was conversing with a friend.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He not only verified the 2 vehicles as being on the lot but, also sent me a video.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Furthermore, he said he will wait for me as I drive over from contra Costa County where I work.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I pull up with my spouse and I am warmly greeted by Mr Jake who not only had both vehicles ready for a test drive he filled up the tank.[[ENDHIGHLIGHT]] ( class act )! I met a few of the staff including the GM I could not remember all the names. As a salesman myself the Ceasar & Jake 1 2 combo is as professional as u can get. [[HIGHLIGHT]]Not only did they roll out the red carpet we were able to secure 2 vehicles that evening adding tony to the equation to finish up the finance contract.[[ENDHIGHLIGHT]] They all stayed after hours delivered on their promise an created a 1 time lifetime experience that can not be forgotten. Thank you! read more

[[HIGHLIGHT]]I was so satisfied with my Jeep and Megan was very very helpful and she made sure that everything went through for me.[[ENDHIGHLIGHT]] We had some steps we had to go through. But she was right there hands-on handling her job. Satisfying me to the best advantage that she could as she did. She most definitely did her big one so if there's anybody interested in a jeep central Valley Chrysler Jeep. Is the place as she is your girl? I'm so excited and very much in love. It was the best birthday gift to self ever and also working with a wonderful young lady. and here's to the future read more

Central Valley Chrysler Jeep Dodge Ram - Red leather as well. - Car Dealers Near Me - Modesto, California

[[HIGHLIGHT]]Everything went well great support even after the sale all the staff is truly interested and attentive in the customers success[[ENDHIGHLIGHT]] read more

My daughter & I went in to test out a few of the newer Dodge Chargers. [[HIGHLIGHT]]We had a really great experience working with Gabriel. He was very knowledgeable & friendly.[[ENDHIGHLIGHT]] Excellent customer service. Although we didn't purchase a vehicle... We will be back in the near future & will look for Gabriel to help us with the process. read more

[[HIGHLIGHT]]Poor communication and inconsistent messaging from service department.[[ENDHIGHLIGHT]] I wasted time out of my day, and my company's day, to bring my work vehicle in for service. [[HIGHLIGHT]]I was told one thing during scheduling over the phone - that it may be a long wait during the day, but they will at least be able to take a look at it and tell me what my options are.[[ENDHIGHLIGHT]] So I pack my work items for the day, prepared to work remotely in their waiting room while the truck is serviced. I drive an hour and 15 minutes there, show up, and am told that they now need my truck for over a week to assess a potential hole in the muffler. [[HIGHLIGHT]]A ridiculous waste of time, no willingness to do right by me or offset the inconvenience in any way.[[ENDHIGHLIGHT]] I would not recommend this dealership. If you can go somewhere else, do it. read more

Every time we have our vehicles, serviced here, [[HIGHLIGHT]]Nick in the service department is absolutely amazing. He is extremely professional, kind, friendly, and keeps a clear line of communication.[[ENDHIGHLIGHT]] We have never felt duped by him or have had unnecessary work done on our vehicles they didn't need to be done. He always tries to just make sure that we get the best price as possible and works with you anyway, that he can. We really appreciate having him there. read more

Would give negative starts this place is a absolute joke. [[HIGHLIGHT]]No communication, poor service, service writer and service manager are absolute jokes and laugh and customer and imply they lie.[[ENDHIGHLIGHT]] First time vehicle was there for 30 plus days until we finally wet thru BBB and ca lemon law the. ALL OF A SUDDEN the vehicle got "fixed" worked for a few days then suddenly shut off on me and wouldn't move. [[HIGHLIGHT]]Brought it back but these idiots keep calling me a liar.[[ENDHIGHLIGHT]] AVOID AT ALL COST. [[HIGHLIGHT]]The "service writer" will never ever call you back and doubt everything you say.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The manager will belittle you and tell you you're on your own.[[ENDHIGHLIGHT]] Never buying Stella this or anything from these idiots. Dumb fucks don't have the decency to provide a customer a loaner or rental vehicle while there hunk of shit is gettin "repaired" all while I'm struggling to find rides to work and to live. read more

Nice place nice people. Good vehicles. Pleasure doing business. Will be a repeat customer. read more

I've been going to Central Valley Chrysler since purchasing my vehicle in 2017, regularly servicing my vehicle there. Today, I went in for an oil change using a 2 for $130 oil change coupon directly from the dealer's website. The service advisor, Nathan Birdsong, told me they don't accept Mopar coupons, despite the coupon coming from their own web site. Just to be clear, this is from the Central Valley Chrysler Jeep Dodge Ram website, not Mopar or Chrysler's national website. I explained that I've always used these exact offers since purchasing the vehicle. You pre-purchase 2 or 3 oil changes at a time depending on the current offer. Despite this, Nathan insisted they hadn't accepted them for a long time. I pushed back on why this coupon would be on their website if they didn't honor it, and he said it wasn't that they didn't honor it, but that I had to purchase a service contract from Mopar and then it wouldn't cover the entire cost of the oil changes. The coupon came directly from Central Valley Chrysler's site, not Mopar, and clearly states it covers up to 6 quarts of oil per change, filter, and inspection. If you don't want to honor a national coupon, I have no problem with that. It's very common to see "at participating locations" on offers. But when you list an offer on your own website, you should either honor it, or not list it. I requested to speak with the service manager or GM, but neither was available. I find these practices deceptive and dishonest. As a retail business owner myself, I can't understand how a reputable dealership can advertise an offer on their own website and then refuse to honor it. I will no longer do business with Central Valley Chrysler due to their misleading practices. read more

Central Valley Chrysler Jeep Dodge Ram - This is the offer I'm referring to in the review. As of this writing, it's still listed on their own website (the local dealer site). - Car Dealers Near Me - Modesto, California

[[HIGHLIGHT]]It was a 3 week process but after no communication from except from me have to reach out, took calling the service manager...brought my jeep in to confirm a bad oil pump.[[ENDHIGHLIGHT]] After me having to reach out alot and forgiving missed timelines. I left with a 960 dollar bill and a 7700 estimate to fix it all and once I got my car home I found my upper intake bolts Cracked from them removing it for a test. I called the manager and all he could do was to split a used intake at 150 from each of us. I had a super long review I was gonna leave detailing all of the experience but it wasnt gonna make it better. ​at this point, I question most of the work they did due to the quality of communication and met timeslines of work I received. It just sucks because i came here fit a simple confirmation. I hate doing this review but I dont know what else to do. read more

[[HIGHLIGHT]]An incredible experience that made shopping for a new truck super easy and stress free.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I would like to give a special thank you to Juan Carlos and Ignacio for helping us out throughout the entire process and just being incredible at what they do.[[ENDHIGHLIGHT]] Would leave 6 stars if I could read more

I took my brand-new 2025 Ram 2500 Limited to the very Dodge/ Ram dealership where I purchased it just recently. It currently has under 3500 miles, [[HIGHLIGHT]]At the time of sale, I pointed out several other issues with the truck, and the sales team promised me the world--exceptional post-sale support, quick resolutions for any problems, and top-tier customer service as part of buying a high-end Limited model from them.[[ENDHIGHLIGHT]] Instead, I brought it in for multiple previously acknowledged concerns, including a serious water leak into the cab from under the dash on the driver's side. This has soaked the carpet (which I've spent two weeks drying out--it's still damp to this day), with visible water actively dripping from under the dash during rain. This isn't minor; it risks mold growth, electrical damage, ruined interior components, and major long-term issues on a vehicle that's essentially new. [[HIGHLIGHT]]When I dropped off the truck and detailed the symptoms clearly, service advisor Nick Wharton immediately asked if I'd left a window down in the rain. Seriously? With water actively dripping from under the dash (not from doors or windows), the initial response was outright skepticism rather than genuine help.[[ENDHIGHLIGHT]] I understand they need to replicate issues, but this dismissive tone was a bad sign right away. They held the truck for two days and called to say it was ready because they "could not confirm a water leak." At pickup, Nick explained they used their "rainmaker" machine to test it, I asked what that was, and it's clear they have this specialized equipment because water leaks are common enough in Rams (including recent models) to justify it. Yet they still couldn't (or wouldn't) find the problem. [[HIGHLIGHT]]I specifically mentioned that my driveway is canted toward the street and I back in, so the truck sits nose-down--replicating that angle might be key to seeing the leak flow properly through drains or channels. His reply? "We don't get paid to do that."[[ENDHIGHLIGHT]] Unbelievable customer service for a premium truck under full warranty, especially from the dealership that sold it to me with big promises. [[HIGHLIGHT]]To top it off, as I was leaving, another rep who had overheard our conversation followed me out to the truck and apologized for Nick's behavior.[[ENDHIGHLIGHT]] Nick had earlier claimed he personally checked the carpet and felt no moisture. Right then, I lifted the mat in front of the other rep, he felt it and immediately acknowledged "wet carpet." That moment confirmed everything I'd been saying and made me believe Nick either didn't check properly or outright lied about it. Water leaks into the cab (especially driver's side from pillars, seals, clogged cowl drains, windshield areas, or related paths) are a well-documented issue on many Ram trucks, including recent and heavy-duty models like the 2500, based on numerous owner reports across forums. Dealerships see this enough to have tools like the rainmaker, yet here the effort was minimal, attitudes were poor, and the problem was ignored. I left with the same unresolved leak that could destroy the interior over time. [[HIGHLIGHT]]This experience was disrespectful, incompetent, and a complete betrayal of the promises made when I bought the truck there.[[ENDHIGHLIGHT]] Avoid this dealership for anything beyond basic service, I'll be escalating to Ram corporate immediately, documenting all evidence (photos, videos, notes from the visit), and taking my future business elsewhere. This shouldn't happen on a brand-new high-end truck, and the dealership's failure to honor their sale commitments makes it even worse. read more

Central Valley Chrysler Jeep Dodge Ram - My 2025 Ram 2500 limited - Car Dealers Near Me - Modesto, California

We no longer have a Chrysler Jeep dealer in our area that Sonora California so we sent our jeep down there. It's being repaired so far it's great. Sorry that's Modesto, California. read more

"[[HIGHLIGHT]]yeah come on down waste fuel and time to get a quote just for a part number because we don't do part numbers over the phone[[ENDHIGHLIGHT]]" read more

The staff at Central Valley Chrysler Jeep were simply outstanding!!! Everyone was friendly and took care to make sure our needs were met. Ramsen was amazingly friendly and helped us purchase the car we set out to get!! There was no pressure and the mood was quite pleasant!! I highly recommend Ramsen and Central Valley Chrysler Jeep!!! It was a great day!! Thank you!!! read more

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I have a Pacifica Van... I am happy with the service and how they treat me also amazing..... I came in early on my service, and the man who was helping me....his his name is David Lemus .. He is so nice and tells me what's my van needs to be done and multi inspection after all everything was fine....later, I found out he was a service manager... He is so friendly and kind ..... I recommend this dealership if you would like to purchase a Chrysler or services ..... read more

Central Valley Chrysler Jeep Dodge Ram - Chrysler Pacifica... - Car Dealers Near Me - Modesto, California

Rude and slow The service department is ssssssoooooo ssssllllooow and rude they make the California DMV look fast and friendly. I can schedule an appointment with America's Tires or Les Schwab for new tires with alignment, be out in one hour. I can go to any oil change business, be out in the within an hour . Central Valley Chrysler Jeep Dodge RAM Service Center needs the whole day! ? I was so happy after my service package was done. I was so thankful I would not have to deal with the Central Valley Chrysler Jeep Dodge RAM Service Center again. THEN JEEP had a recall, I needed to get it fixed/repaired. Called the MODESTO Central Valley Chrysler Jeep Dodge RAM Service Center on 08/09/2024 at 09:47am ....ring, ring, ring. Finally someone answered.. I explained I received a letter from JEEP regarding a safety recall with a buckle switch/airbag light. The Service Center receptionist tells me I needed to talk to the parts department to make sure they have the part. She transferred me...again I explained I received a letter from JEEP regarding a safety recall with a buckle switch/airbag light. He puts me on hold..., hello (I think he was surprised I was still there) he says, I do have the part. I'll transfer you back to the service department to make an appointment. Now I am back with the receptionist...ring, ring hello. I explained she had transferred to the parts department to make certain they had the part. They did, I needed to make an appointment. The soonest she has is 09/18/2024 at 10 am, I took it. She asked if I was going to leave my Jeep. They offer Uber within Modesto area... I live outside of that area. I told her no I was going to wait the letter I received stated it would take one hour. She stated it may take up to two hours. Ok, I still have no other option but to wait. When I arrived on 09/18/2024 approximately 9:48 am. I pulled into the service area, parked, went into the service office. There was one customer ahead of me. After he was done with the him, I explained why I was here. The employee stated I needed to go to the next office over. I walked into the next office, there was an male employee at the first desk, Aric Malberg, he was intensely working on initialing paperwork. It wasn't long before he said, someone will be with you. There was another male employee assisting a customer at the end, I waited. Then another male employee entered, Justin Guest. Justin asked, How can I help you? I walked to his desk/counter explaining I had scheduled an appointment to have a part/repair done regarding a safety recall on my Renegade. He looked at me so confused . He takes my key, we walk out to my Renegade....he looks at me and say you need something out of the car, yes. After getting my book I walk around my Renegade to where he is scanning the bar code on the inside of the driver's door frame. I asked, wasn't the information regarding the recall included when I made the appointment? He gives me a blank stare, with a nasty tone says, I'm checking it in now. I'll meet you inside. I said, copy that. I went inside asked Aric Malberg what was the name of the service dept manager. Aric Malberg tells me. I asked is his card here. I said never mind it's probably inside. Aric Malberg says, thats what I was about to say. Then he starts to talk...at this point I have no desire to speak to anyone. I wait for Justin Guest to return. Justin Guest comes in begins doing paperwork on the recall. While he is working on it an older male employee wearing a white Central Valley Chrysler polo shirt walks in. wow Justin Guest's tone and demeanor totally changed. He is being polite and professional, he hands me paperwork, I signed he says, it takes about an hour and half however it may roll into two. We'll do our best. We exchanged the usual thank yous. I waited in their waiting room (which has a pretty cool coffee machine) for 2.25 hours. When I got in my Renegade my cameras had been unplugged and a part laying in floor. I went back in, found Justin. I showed him the part. Justin said he would get a technician for me. I walked back to my Jeep to wait, with in minutes Justin came out. It took him a few minutes but he figured out where the part went and attached it. I asked him why all my camera plugs had been unplugged and hanging. He said the recalled part was behind and under the front seats. The technicians probably had to push the front seats all the way to the front. They probably unplugged to move the seats up. His demeanor and tone were short . I would NOT recommend the Central Valley Chrysler Jeep Dodge RAM service package. You cannot use it at any other location. read more

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If I could give zero stars I would. [[HIGHLIGHT]]Very poor commutation from the service department.[[ENDHIGHLIGHT]] They do not honor scheduled appointments. I dropped my car off for a simple known issue. Still charged me for a mandatory diagnostic fee of $230. My car was left unattended for four days before they say they looked at it. Four days with an appointment that is. [[HIGHLIGHT]]I called and texted several times for an update on my vehicle with no response.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I was able to speak with someone he was very snarky like I was bothering him.[[ENDHIGHLIGHT]] In the end I would never buy another car from here simply because of the service department. Since this is who I will be dealing with. I'll take my money elsewhere. read more

[[HIGHLIGHT]]The service department is pretty amazing bunch of ppl.[[ENDHIGHLIGHT]] Yes they get busy but it's because they are awesome and really care about your needs! Thanks Courtney and Nathan! read more

Please help me understand. I have been going to this dealership for years now and have always been satisfied with the customer service until today. I made an appointment for my AC to get looked at. When my husband dropped it off they said they would have let it done till tomorrow or the next day. I called myself to what was wrong and they informed me that wait was just for the diagnosis. I'm sorry what is the point of an appointment just to have my car sit on a lot not being serviced l. Not even a mention of a car to use in its place. I also seem to annoyed the person I originally spoke to when I asked Why? read more

[[HIGHLIGHT]]I am happy with my truck purchase.[[ENDHIGHLIGHT]] Negotiating a price was hassle free and transparent.

Customer Service at their service department is fantastic. There was somehow a mishap with my appointment and it wasn't showing up. they got me right in anyway and got me an Uber to work. Finished promptly within the day and at pick up I was met with friendly and prompt service. Couldn't be more pleased. I highly recommend. read more

Literally had the best car buying experience with the staff here! Stephanie & Jonathan worked so hard to make us comfortable listened to what we wanted & get us the best deal! This is the 2nd vehicle I have purchased through them, definitely glad I went back! read more

Central Valley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Modesto, California

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[[HIGHLIGHT]]Nasir and Jeff are awesome![[ENDHIGHLIGHT]] They gave us everything we asked for in a 2025 Jeep Gladiator

Justin Guest said there was no issue w/ this.. is it not on the verge of overheating? Everyone in the right mind knows that that is not normal. He kept saying that that's the normal temp.. UH, no! Maybe for him but not for me or anyone else who knows what a normal temp should look like. They also blocked me from their social media & deleted my comment. It was a sincere question, so what is there to hide? After I wrote a review, wrote to JEEP & filed a couple complaints, they want to call & say something IS wrong.We are not bringing our car back there for anything! When I was there, telling you guys there was STILL something wrong w/ the car you guys didn't want to take that into consideration & kept telling me I was wrong, so what makes you think we would want to take it back or to any dealership you guys are associated w/? read more

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[[HIGHLIGHT]]Nasir was very professional and helpful with our buying experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We came in once to look at a Jeep and then came we also came in the next day and Nasir came in on his day off to help us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We appreciate it very much and ended up purchasing the Jeep.[[ENDHIGHLIGHT]] Would 100% recommend talking to Nasir and also Ignacio. read more

Definitely will not be taking my car back here. They were horrible at communicating. My service technician Justin Guest was so unprofessional, called me to argue with me cause I told his boss he was horrible at communicating and never returns call. They had our car for a total of 3 1/2 months. Drove my car there and ended up getting it towed back with the engine in my trunk. Left my window down, seats all wet due to rain, and left grease all over the car. The only one who was able to actually help me and give me great service and help me get my car out of there was Jonathan from sales...not even from service and he went above and beyond even hand delivered my refund check. Thank you Jonathan. read more

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Wow!! Make sure after you get a quote from these guys that you immediately call other places to compare prices. I had my front brakes and rotors changed at another local shop for $380. These guys wanted almost $1,200. This place does some big time price gouging to the customers. Beware!! One guy when I was standing in line was quoted $7,200 worth of work over the phone. I told the guy helping me that nothing costs that on a car, not even the engine. Can almost buy a car for that.oralnof the sorry, take the price they give you and shop around and you can get it done for less than half of what they charge. A rip off big time read more

Best dealership encounter yet thanks to my great friend Edward. Went in with my mom just to see about trading in an older car and options for something new. Edward was so professional and made everything easy while giving her an awesome experience. He was very transparent and all his help is very much appreciated. Would give 10 stars if I could. Happy customer! read more

Central Valley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Modesto, California

Terrible service department. They do not value you as a customer nor do they value your time. I called ahead and made sure parts were in stock for a recall on my vehicle. Once confirmed I booked my appointment online. I show up on my day off to drop off just to be told by the lady at the service desk who seems to be assisting the gentleman at the service desk next to her, "Oh I called you to tell you that we may not have the parts. Oh no, I didn't call you, I don't have your phone number." Yet when I made the appointment I put both my cell and email down and got an email and text confirmation, which I even responded to. I know parts are in stock when I called to confirm. Plus, if you did end up using the parts for another vehicle, why did you not order it for my confirmed appointment? The gentleman then says we could still drop off today but they may not get my vehicle back until next week because they may have to drill out some rivets which would take too long. This tactic may work on someone who doesn't have vehicle repair knowledge but if you know how long it actually takes to drill even 20 rivets out, it's not long. They even tried telling the gentleman ahead of me who also had an appointment, that replacing a ball joint and an alignment on a challenger is an all day job and that they would also have his vehicle back next week. That is a 3 hour job at most even if you're taking your sweet time. This place just likes to waste your time and give you an excuse to why they can't get your vehicle done in a timely manner. read more

I never get a good feeling going in there for service. I had an appointment to drop my car off for service. Every single time I've had to approach the service dept to drop off car the vibe is very unfriendly, like you're intruding on their very crucial endeavors with your petty concerns, glancing at you with no smile or encouragement, just "we'll be with you shortly" then ignoring you. Usually takes 5-10 minutes then you get the feeling you're a pain in the ass for bringing your car in for appointment. So the appointment was for Monday 8 am, the whole day goes by, I hear nothing. Nothing Tuesday morning. I finally call at around 3 pm Tuesday, go through super annoying telephone tree, rings 7 times before anyone answers, then am told I have to talk to my "advisor" ( lolol , title inflation) Eric & she'll put me through. Goes to voicemail. I call back, go through same nonsense, someone other guy answers & I explain I actually want to someone now after they've had my car over 24 hours with no word. I'm snottily informed that Eric will call me back - when? He doesn't know. I hate this place. The whole vibe is f**k you & quit bothering us. read more

I went in today to have my van serviced. I made an appointment two weeks ago and was told to come in and they would take care of it the same day. When I got there, Justin was on the phone and made me wait a few minutes before he helped me. when he finally did, he told me I would have to leave the car there for one to two days. I explained to him that I was never told I would have to drop it off and that I was told it would be taken care of the same day. He did not bother to do any research and basically repeated himself and told me I would have to drop it off for a day or two. I told him this was a carpool van and that I would need it back the same day. He basically said sorry and if I wanted to drop it off or not. Since no one at the service center was being helpful, I went outside and called the service center and asked for a manager. Luckily Dave did call me back and said they would take care of it the same day and that it was a misunderstanding. I told him thank you and that I was very upset about the way Justin handled the situation. He did not bother to do any research or call anybody to make sure it did need to be dropped off. I want to thank Dave and George for helping me out and getting my car serviced the same day as I was told when I made the appointment. I also want to let Justin know that he needs to be more helpful to his customers and not blow them off. read more

Jeff Surber (Executive Sales Manager), Juan Iniguez (Sales), Mustafa (Finance), and Vito were FANTASTIC! Jeff quarterbacked the purchase of my dream car! He gave me a very fair price, organized for Vito to pick me up from the airport, and Juan/Mustafa got me in and out of there in less than an hour. Hands down THE BEST car buying experience in my life (and I've purchased A LOT of cars). I HIGHLY recommend this dealership and can't say enough about how friendly and professional the entire staff is. Give them a shot for a new or used car. You won't be disappointed! read more

Central Valley Chrysler Jeep Dodge Ram - 2006 Dodge Magnum SRT8! - Car Dealers Near Me - Modesto, California

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My wife and I recently purchased a travel trailer to take our kids camping. We were looking for a truck that was capable of pulling our new trailer safely and had room for our four kids. We went to Central Valley Ram just to kick some tires and get an idea of what the 2500 could offer. When walking into the dealership for more information, we met Nasir. We were originally thinking we wanted something new, with a gas engine and less options. After listening to our wants and what the truck would be used for Nasir pointed us to two used trucks with a few more options including a diesel engine. Nasir was very knowledgeable about the trucks, but was in no way pushy. Nasir gave us the space to do things in our time and we really appreciated that. When negotiating, Nasir presented our offer to the manager who was willing to work with us. After our purchase Nasir when above and beyond to personally schedule the install of the bed liner and another service purchased (it was super convenient to just work with Nasir and not be told to contact the service department). After I had the truck for a few weeks, Nasir called me to check in and make sure we were liking the truck. Nasir did an awesome job; you definitely want to work with him and Central Valley Chrysler, Ram, Jeep for your next purchase. Brenda in finance was great to work with as well. read more

Central Valley Chrysler Jeep Dodge Ram - 2021 Ram 2500 - Car Dealers Near Me - Modesto, California

I had the pleasure of working with Nasir. I found the exact car I wanted, but wasn't ready to buy it yet and it sold right away. He located another on in the exact colors I wanted and I bought it, even brought it to my house!! I can't recommend him enough. Nice people to work with. read more

Had a great experience today. Test drove a great truck and really enjoyed talking with the staff about different aspects of their truck line. read more