I've owned/managed rental properties for 45 years and know good service when I see it. Brett is…read moreoutstanding. Prompt & Prepared: He arrived the next day with a truck fully stocked for any job. Highly Skilled: He fixed a tricky tankless water heater leak, replaced a faucet, installed a Frost-Free hydrant, and tuned up my water softener. Professional: Fast, efficient, reasonably priced, and offers easy online invoicing. I highly recommend Brett!

He provided the quote and did not detour from it. Service was rapid and expertly done. Quality was…read morewonderful. Great job!

This plumber knows his trade, very honest and reasonable. If you have plumbing needs and want the…read morejob done correctly I highly recommend reaching out to Brian and his apprentice, his daughter - they make a great team.

Brian was great had a hot water tank leak on a Friday night. He was up and fixed the issues. Very…read moreknowledgeable and super nice to work with. I would highly recommend him for your plumbing and heating services. Thank you Brian for all your help!

I have used aqua plumbing multiple times in the past 9 years with good customer service until now…read more They installed a brand new well pressure tank with an admittedly faulty part. When the part failed, I was charged $354.00 to replace the part that was faulty. I asked for an adjustment and there was none given. I'm very disappointed and will not be using them in the future. Although the part was a factory defective part, I feel that there should have been a significant discount for replacing it since the original work was expensive as well.

On 4-15-25, Jeff from Aqua Plumbing responded to our house to install an electric hot water tank…read morethat we provided. After we worked through an issue with relocating the breaker box, not an issue with Jeff, he started on the job. Jeff removed the old tank, installed the new tank, hooking up the water lines and relocating the breaker box. He was even patient with answering my wife's questions...all in all, Jeff had a great attitude, was professional and did a great job on the install...this is the second time we have used Aqua Plumbing with positive results...

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

I got two companies to reply, two companies came out to check out my project and one sent me an…read moreestimate.

I had a septic emergency on a Sunday afternoon and Tratech got a guy to me less than an hour after…read morecalling. It wasn't an easy job but he got it done and was very professional.

Tratech supplied and installed a heat pump and ducting in our home which is almost 100 years old,…read moreso it came with issues. Traven and his crew were easy to deal with and very accommodating. Devon and Devon the workers who did the majority of the installation were awesome, they spent hours in my attic in this heat to get my air conditioning installed and running, they were polite, courteous and efficient. There were a few glitches due to suppliers and the house, but they handled them without any issues. They took pride in the work that they did. The estimate I was given was the amount I was invoiced. I highly recommend Tratech

I had a weekend plumbing emergency, on Sunday. That Thursday, less than a week later, Scott showed…read moreup on my doorstep looking for payment. He didn't send an invoice and didnt have an invoice with him, he was willing to take cash.

I contacted many places giving the information needed to give an estimate. I asked for them to give…read moreme an estimate. Ranger Rooter was only 1 of 2 that actually provided an estimate. The rest wanted me to contact them. If I wanted to do that I wouldn't have sent out messages to each. Ranger Rooter was the cheapest quote. The highest being almost double what Ranger quoted. They arrived on time and finished quickly, checked to make sure the dishwasher worked with no leaks and on their way. I would use again.

These guys now call themselves Trademark Mechanical…read more First, let me emphasize that my issues are NOT with the technicians who have been to our house. They have all been polite and, I believe, honest and hardworking. The good stuff stops there. This business is mismanaged. Allow me to elaborate: About three years ago, my wife and I were shopping for a new water heater, as ours was failing. While in the water heater aisle at Home Depot, we encountered a person wearing a "Trademark" logo shirt, asking us if we needed help. This discussion led to a salesperson coming to our home, explaining the various units they (Trademark) sell. We decided on a mid-grade water heater by Bradford White. Technicians arrived as scheduled and installed a Rheem water heater. Once we saw this, we objected. This led to calls to a supervisor who was rude and angry. Evidently, our sale was listed in their records as a "Home Depot" sale and Home Depot does not sell Bradford White water heaters. This bizarre explanation did nothing to solve the issue, as we had made the deal with their salesperson on their forms, signing our names to purchase that particular water heater. So strange! To sum up our experience (and believe me, the above is the short version), it all came down to Trademark having monumentally poor communication. Sales to techs, manager to sales, Trademark as a whole to us. Fast forward to this week (July 2026). We are in the process of selling our home, and the buyer's home inspector determined that our water heater needed to be secured to the wall with seismic straps (the home inspector was wrong, but the buyer wanted it done, so we did it). There was also an issue with the flue being too close to combustible material. We called Trademark to handle the issues since there was a possibility in our minds that they would not charge us for the work. Trademark now uses AI to receive your work order. The AI can only handle one issue, so the tech arrived thinking there was only one task to complete. This led to a second tech having to come out the next day. Both tasks were handled well by the techs. We emphasized to the techs that their report needed to specify what work was performed so we would meet the expectations of our home buyer. They assured us that their notes would adequately cover the needed documentation. Wrong! Trademark did not send us anything, so we called. When you make the selection to speak to someone regarding a service call already placed, you are sent to a call center where you can speak to an actual human. Unfortunately, said human is not a Trademark employee. She did the best she could, but after several calls and incomplete "Invoices", we demanded to speak to a manager. Nope. You can't. The actual employees of Trademark refuse to speak to customers and instead make the young ladies at the call center deal with unhappy customers. What a load of crap. After four phone calls and three incorrect invoices, an unseen, anonymous weasel of a manager actually got the invoice close enough to correct. The managers at Trademark do not deserve your patronage. Please save yourself some trouble and seek service elsewhere.

Buyer Beware! This is a merchant and equipment installation problem. We are being ignored. Our…read morephone calls are not returned. Trademark Heating,Cooling and Electrical of Hayden Idaho has received approximately 26 thousand dollars from us and have left us with two damaged Goodman heat pumps. The aluminum fin coils have been left in a smashed and bent condition potentially damaging the coil tubing. This whole thing started about 2 months ago with the original dysfunctional installation. After more than one return for problems, we are left with damaged merchandise. They are ignoring our calls for appropriate accommodations/action. We are not even certain whether warranties will apply in the future for this equipment because they have damaged it all. Very unhappy. We Want our merchandise appropriately replaced.

This was the first company to get back to me and set up an appt. Tech rolled in on time and ready…read moreto go. He was friendly and professional. He seemed knowledgeable and answered my questions. A good place to go and set up an appt to find out how much a replacement and installation will cost me.

Use someone else! Long story short - I hired Trademark mechanical to install a large garage / shop…read moreheater i had purchased. First they pressured me to buy the same unit from them for 4x the cost I paid for it. I obviously said no and just paid them for time and labor to install. They installed the unit crooked on my ceiling, they damaged the brand new unit marring the side and corner, they then proceeded to bring the gas line into my garage at the wrong location so i now have an ugly pipe running along the side of my house that wouldn't have been necessary if they had taken the time to measure and use their eyes, and finally they decided to not seal / paint the exterior piping so now it is rusted. I tend to be a fairly accommodating customer so even though I paid ~$2,600 for this poor service I chose to just be grateful for a working shop heater, paid them and let the annoying elements go, that is until today. I noticed after nearly 2 years (they were supposed to have this inspected as part of the $2600 and they never did or this would have been caught - which is technically illegal) that they had failed to properly install the venting for the 125k BTU unit (very large) and as a result the exhaust was coming into my shop. I called them to ask them to remedy the issue, and they informed me that they would be more than happy to charge me for a visit, and then charge me additionally for a repair. I think it is insane that a "professional" company feels they can do sub-par work, damage peoples personal property, perform an install that leaves the customer open to carbon monoxide exposure, and then feel no obligation to do anything about it. My family, friends, and I will NEVER use Trademark again, and I would certainly suggest you find someone else to spend your hard earned month with.

Wow...What a great surprise to find such a good company with such professional standards. We moved…read morehere and had plumbing, gas fitting and heating repairs. All work was done in a timely fashion and at the price quoted. All the guys were so friendly and did rreally good work. We also had Triston clean our ducts and have never had such a good job in any of our other homes. It is also a real treat to have a friendly girl answer the phone and always try to make things work well.... Thanks so much The Bernts

They showed up wearing masks, I was expecting a plumber to install an electric hot water tank and…read morechange a seal on the main valve to the house. It was two technicians that arrived, they were pleasant but inexperienced and it showed. I figured it was a one person job and didn't expect to pay extra for a helper. So it was 6 man hours to replace a water heater. I mentioned the valve but it was ignore, I will be looking at another company when I need a plumber in the future.

So these guys were able to come out the next day and fix the leak i had. What a relief. Prompt…read morecourteous service. Professional. The inside of their work truck was extremely clean and tidy. Just what I like to see. Highly recommend them. I don't know if they are higher or lower than most cause I didn't have a chance to get other quotes. But I'm just glad it's fixed. I want to be slightly nit picky. After the job was finished and they had gone back to their work truck I went to inspect the pipe. They had left the old parts laying on the ground instead of disposing of them. It would have been nice if they would have wrapped the loose heat tape around the pipes instead of letting it lay there as in the picture and they disconnected my water hose but just left it like that instead of reconnecting it like some might expect them to do. If I do a job I leave it just as I found it after I'm finished. Those are small things but make a difference to ME

I cannot really comment on the plumbing prowess of this company, as they simply replaced a plug-in…read moresubpump at my house, but I can let you know that they charged me $953.75 for this job. The pump cost $150, so according to my rudimentary calculation, they charged me over $800 for about 20 minutes of work. You might want to go with a company that charges $150-200/hr, which is industry standard for the Spokane area, rather than these guys. Receipts are attached.