These guys now call themselves Trademark Mechanical. First, let me emphasize that my issues are NOT with the technicians who have been to our house. They have all been polite and, I believe, honest and hardworking. The good stuff stops there. This business is mismanaged. Allow me to elaborate: About three years ago, my wife and I were shopping for a new water heater, as ours was failing. While in the water heater aisle at Home Depot, we encountered a person wearing a "Trademark" logo shirt, asking us if we needed help. This discussion led to a salesperson coming to our home, explaining the various units they (Trademark) sell. We decided on a mid-grade water heater by Bradford White. Technicians arrived as scheduled and installed a Rheem water heater. Once we saw this, we objected. This led to calls to a supervisor who was rude and angry. Evidently, our sale was listed in their records as a "Home Depot" sale and Home Depot does not sell Bradford White water heaters. This bizarre explanation did nothing to solve the issue, as we had made the deal with their salesperson on their forms, signing our names to purchase that particular water heater. So strange! To sum up our experience (and believe me, the above is the short version), it all came down to Trademark having monumentally poor communication. Sales to techs, manager to sales, Trademark as a whole to us. Fast forward to this week (July 2026). We are in the process of selling our home, and the buyer's home inspector determined that our water heater needed to be secured to the wall with seismic straps (the home inspector was wrong, but the buyer wanted it done, so we did it). There was also an issue with the flue being too close to combustible material. We called Trademark to handle the issues since there was a possibility in our minds that they would not charge us for the work. Trademark now uses AI to receive your work order. The AI can only handle one issue, so the tech arrived thinking there was only one task to complete. This led to a second tech having to come out the next day. Both tasks were handled well by the techs. We emphasized to the techs that their report needed to specify what work was performed so we would meet the expectations of our home buyer. They assured us that their notes would adequately cover the needed documentation. Wrong! Trademark did not send us anything, so we called. When you make the selection to speak to someone regarding a service call already placed, you are sent to a call center where you can speak to an actual human. Unfortunately, said human is not a Trademark employee. She did the best she could, but after several calls and incomplete "Invoices", we demanded to speak to a manager. Nope. You can't. The actual employees of Trademark refuse to speak to customers and instead make the young ladies at the call center deal with unhappy customers. What a load of crap. After four phone calls and three incorrect invoices, an unseen, anonymous weasel of a manager actually got the invoice close enough to correct. The managers at Trademark do not deserve your patronage. Please save yourself some trouble and seek service elsewhere. read more

Buyer Beware! This is a merchant and equipment installation problem. We are being ignored. Our phone calls are not returned. Trademark Heating,Cooling and Electrical of Hayden Idaho has received approximately 26 thousand dollars from us and have left us with two damaged Goodman heat pumps. The aluminum fin coils have been left in a smashed and bent condition potentially damaging the coil tubing. This whole thing started about 2 months ago with the original dysfunctional installation. After more than one return for problems, we are left with damaged merchandise. They are ignoring our calls for appropriate accommodations/action. We are not even certain whether warranties will apply in the future for this equipment because they have damaged it all. Very unhappy. We Want our merchandise appropriately replaced. read more

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This company is not the Trademark (in Hayden, ID) of a few years ago. It is under different management now, and they are apparently riding on the company's former good reputation--because these new people are dishonest on a grand scale! The former Trademark installed our furnace some years ago and had done minor servicing on it for us. So we called them to check it for the winter. The tech said it looked fine but surprised us by saying it was too small for our house, which would eventually cause problems. Looking back on that, we were being primed for the kill. About a month later, our furnace went out. Hmmm. We called them again and ended up almost paying $12,000 for a new furnace. We asked them if our furnace might still be under warranty and got no distinct answer, just how unfortunate it is that this happens to "so many people." Luckily, we thought to do a little digging. We saw the bad reviews online, discovered on our own that we were still under full warranty, cancelled Trademark, and found out from an honest contractor how utterly and completely we had been lied to. All our furnace needed was some minor repair. Stay away from this company. They will not come as technicians but as actors delivering performances. read more

ZERO stars -- Run, don't walk, away from this disreputable, dishonest company! I accepted a solicitation by Trademark Mechanical at a table they had set-up in the local Home Depot for an inspection of my furnace, heat pump, thermostat, and hot water tank for $68. On June 9, 2023, James Christiansen from Trademark Mechanical arrived to perform those inspections. He removed a panel from the back of the furnace and inserted a camera into the furnace to inspect the heat exchanger. He declared the heat exchanger has a hole in it and that this is a dangerous condition that can result in carbon monoxide being discharged into the home. The fix would be for an expensive replacement of the heat exchanger or replacement of the entire furnace as sometimes heat exchanger replacements do not go well and can lead to other problems. He had me sign a waiver indicating that I had been informed of this defect and that continued operation of the furnace would be at my own risk and responsibility. He had his office call me to schedule an appointment with a sales representative. I did not accept that appointment. My furnace stopped producing heat immediately after Christiansen's visit. Christiansen then inspected my heat pump / air conditioner -- which was working just fine -- and declared that an "electrolytic condenser" -- a simple capacitor -- was .05 microfarads (a tiny amount) outside of parameters (37.55 instead of 37.6) and that this was a bad thing and the capacitor should be replaced immediately. I am a senior (age 73) suffering from cancer and am on strong medications. I think that Christiansen sensed my vulnerability and took full advantage of me. I authorized him to replace that capacitor, for which he charged me $491 + tax. Christiansen said he was giving me a "discount" on the cost of the capacitor. Later, thinking that the price for this simple part and the simple labor to install it (he was already here on the inspection, so no service call) was awfully high. So I called Sturm Heating & Air Condition in Spokane (a local, longtime and very reputable business) asking for the price of that capacitor. Answer: $35.84 + tax (total $39.06)! Trademark charged over 13 times that amount! I then scheduled a service call with Sturm Heating to inspect my furnace on June 28, 2023. Sturm technician Ryley inspected my furnace and found NO faults with the heat exchanger, which is working perfectly. He said that a camera inspection is NOT necessary to inspect a heat exchanger. Further, he found that a wire to the limiter switch had been disconnected (obviously by James Christiansen), which is why the furnace was not producing heat. I called Trademark to complain about this ridiculous and unfair price and they sent me a check for $100 (dated June 13), apparently as a partial refund of this gross overcharge. I cashed the check but did NOT accept this as final resolution of this obvious unfair, deceptive, and fraudulent business practice and gross overcharge -- obviously taking advantage of an ill senior. Repeated calls requesting a call back from management have not been returned. read more

Long story made short; we are a retired couple on fixed income. We spent $13,000 on a new heating system. After a year and a half (roughly) Trademark Heating, Cooling & Electrical has admitted a 16% electrical INCREASE. As we have an electric furnace this is a substantial amount. They have shut down all communication. The employees in the local office in Hayden have been told not to communicate with us. We have to try to deal with a person outside Boise. Now even that person has turned us off. This installation started with Trademark Mechanical, but the second heat pump was installed by Trademark HCE. We feel completely screwed by this contractor. We spent a great deal of money to improve our energy consumption but instead have escalated it. Not to mention we budgeted for a decrease now we are out $13K and have increased monthly cost! read more