Friendly staff. Always eager to satisfy Been going there since they opened. And they have public restrooms! read more

Turner's Outdoorsman has a great selection and solid customer service. The staff is helpful, knowledgeable, and patient throughout the entire process. The only downside is that the purchasing process can be long--but that's not their fault, just the way the system works in California. Overall, a reliable place to shop and a good experience every time. read more

Turners has a bad reputation because of the needlessly complex compliance processes that make it a very drawn out process. But this location is fantastic although they follow the same processes. Cort and other employees are friendly, helpful, and efficient. You can get in and out in thirty minutes on a weekday. Prices are generally competitive and they have a solid selection. read more

Everyone is nice here, and the prices were good. However, the low rating is exclusively due to their policy when the DOJ issues an "undetermined" status on the background. California and its DOJ are compromised to radical ideologies; consequently, they make it difficult for citizens to exercise their 2nd Amendment fundamental right. On my background, the DOJ issued an "undetermined" status, meaning they will neither approve nor deny my legal right to possess. Turner's policy is that they will refund your money, minus the background fees, but they will not sell you the firearm in this scenario even though they have the explicit authority to do so. The incompetence of the DOJ is astounding, as I clearly have full rights to possess. I ended up choosing another shop whose policy is to release when status is undetermined; however, it was unnecessary because the DOJ, this time, approved the sale just like they should have the first time. There is no excuse for a shop to deny your 2nd Amendment right just because the DOJ can't determine a status. If they can't determine, then the sale should go through. It's never okay to deny the Constitution. The rebuttal is that a firearm could get into the hands of a criminal. The rebuttal to the rebuttal is that the DOJ should actually do its job. Unacceptable. read more

Went in to take my FSC Test for the first time. I had studied, but was still nervous as this was my first time. The gentleman that helped me at the gun counter, Jerome, went above and beyond to help and reassure me. Genuinely awesome customer service that made me want to come back. Thank you again, Jerome!! read more

I visit the ones on brookhurst and in lake forest. They have very friendly and knowledgeable staff and serve me well. I have given both location lots of business and a member of they discount club also. I have taken friends there to buy things also. read more

Let me just say Josh was an absolutely fantastic! He really knows what's up. Honest guy and very knowledgeable about his craft. He sold me my Springfield hellcat and was one the best purchases I have ever made read more

Really nice guys here. Troy helped me find an HKP2000, pretty good Tupperware gun for the price... and Alejandro is very knowledgeable with the knives. They are very straightforward and honest here, and the selection of stuff is good. I'll be back this weekend for the gun. read more

Love/hate... they put something in my hand and then said I couldn't have it. Drove 4.7 miles and got exactly what I wanted. Manager could have sold me the one I had in hand. When questioned he fibbed. Lost me Other than that it's a pretty decent store. read more

I've bought firearms from 4 stores in Orange County, Turner's was easily the best experience. Solid inventory, low ego, and knowledgeable staff. Carol from the e-store/customer service has been helpful as well. Good job Turners, I'll be back. read more

Great selection, knowledgeable staff. Corey helped me with my many questions and explained the process of registering in california and classes to operate properly. read more

Great location with great staff. Was buying my first rifle and I'm very appreciative of Reed helping me out with a ton of good information and guidance, shoutout to him. read more

Been going there for some time now. And to all the haters, it's not Dinnyland. You have no idea how long you will wait. It's not a steady moving ride. Lots of paperwork for those buying firearms and/or ammo. Pick a number and look around. I have waited too, but once you get someone in front of you, expect great service. Lots of options and fun stuff to look at! Prices are of course a little more than the rest of the nation due to all the laws, but not by much at all read more

I went to buy ammunition and ended up waiting in line for 20 minutes while employees just stared at me, never mentioning that I had to sign in on some new system they'd just implemented. I only found out when I finally asked someone. I just walked out and went somewhere else--this location always seems to have issues. read more

I'd like to speak to the service I received from a particular person in the firearms department. His name is Reed. I was very impressed with Reeds understanding of the firearms I and a friend were interested in. Reed was quite happy to take time, listen and offer honest opinion and suggestions. I bought two my friend picked one. We both will be returning and seeking out Reed at the LakeForest store read more

Hidden gem. For my first experience at the store, surprised to find how much was in the store. Strictly hunting, fishing and plenty of accessories to support these hobbies. Will definitely be back. Went to get a few new reels setup and met Ron. Ron in the fishing department. Ron introduces himself, sounds like he's caught a few fish in his life. While spooling our reels he spent a good 15 minutes with my boys on how to properly prepare the reels, maintain, and use. Even taught them a few knots. Great man. Boys (13 and 14) loved him. Thank you. read more

John the store manager was super helpful, came in there with my first stripper ar15 he helped me get everything I needed gave me tons of insight and was extremely helpful and knowledgeable read more

I haven't set foot into a gun store for close to 30 years so I was a little unsure how the process would go. The sales people walked me through the firearms safety exam process. I can't compare the customer service with other gun shops but I can saw that I bought 2 pistols on 2 occasions from this shop in less than 3 months. The knowledge of the sales person varies which is true for any place. They are sticklers for gun safety as they should be, always being careful to check the gun to ensure it is unloaded prior to handing it to a customer. Similarly, they instruct customers to exercise muzzle safety in the store even though the guns are unloaded. Keep in eye out for their sales to get the best prices. read more

I purchased my first gun here, but the experience was disappointing. I had already done my research and knew exactly what I wanted, so I didn't need much assistance. However, the two employees with big beards were unfriendly and seemed uninterested in helping. Their answers were brief, and it felt like they didn't value my business. When I picked up my gun, I asked for a rundown on gun safety, but he told me he didn't have time--even though the store was completely empty. I doubt I'll be returning here; I'll likely try a different Turner's or a local gun shop instead. The lady cashier was super nice though. read more

0 Stars if it was possible, Waited there for almost an hour just to even get helped cause of lack of employees, I asked to see one of their pistols and I asked If I could handle and function the firearm and he gave me a "sure" Handled the firearm pointed at a safe direction and wanted to test out the trigger, made sure it was clear and racked the slide multiple times to make sure. Tested the trigger reset by Pulling the trigger, racking the slide and testing the reset "wall" on an OBVIOUSLY cleared firearm. The dude quickly took it from me and acted like I was a safety risk. Unprofessional and obviously egotistical employees who think highly of themselves. Dont come here. read more

Purchased ammo with no waiting. Wish Torrance store worked the same. Friendly staff and pleasant to deal with.

DON'T SHOP HERE! I will NEVER again return to Turner's Outdoorsman! I purchased what I was told, a Glock 19 here. Subsequently, I purchased 2 magazines for it....for the "19." When I discovered that they didn't sell me a 19, but instead a 17 (both pistols look alike). When I discovered that they then sold me a 17, they refused to do an exchange....the wrongly purchased "19" magazines for a "17" magazines. First of all, the Glock 17 was sold to me as a Glock 19. These guys are crooks...all because of that one salesman AND the manager who couldn't care less for customer care and retention. Goodbye, you sch****ers! read more

This Turner's does not have Archery supplies. I found out when stopping by when I was in the area. There is an alternate location in Irvine that is about 10 minutes away. read more

Service, price value, friendly and helpful. There are plenty of items and gear no matter the sport's discipline to select from.

I went to this store because highly recommended. I needed a magazine for Glock 43 I brought the magazine that I needed with me to show the sales ass.? He sold me a magazine for a clock 19. When I took it back to them they would have made me happy to tell me no receipt no refund or exchange I would have said ok. But Manager jerks may chain. I paid $20 for each he wanted to give $13 for one and $15 for the other. I said forget it and left. My bad lost my temper. He just lost a customer. read more

Helpful and courteous service by knowledgeable employees. Purchased a part necessary for a particular firearm. Realized after the fact that I didn't have the necessary tools to complete the installation. Unfortunately, even though they couldn't help me with installation, they did refer me to an area gunsmith. read more

Fix your hours not open I just wasted my time coming... complete bull and not cool both google and yelp has incorrect hours

Great prices. Knowledgeable guys. And they follow protocol. Many of the gents here are very friendly too. Don't be discouraged from going in and asking questions. The sport of shooting and defense can be a very gratifying experience when done safely and with respect. read more

They suck just go to the new bass pro when they open Turners employees I hate to tell u to start looking for a new job now seriously.

Convenient to South OC, but service leaves a lot to be desired. A tad bit of arrogance from a few of the firearms sales folks. Multiple errors when processing DROS causing big inconveniences with what should be a fairly simple process (even in Cal). Just got my money back and moved on. They couldn't care less. I'll shop elsewhere. read more

I got the arrogant primadonna He couldn't wait to get me done Wouldn't talk to me except for the bare minimum He didn't care if I was there or not! I bought a Wrangler You know who I am you jerk!! I was going to order a Benelli left handed O/U but I took my business elsewhere! Wake up! A holes like him hurt you business!! read more

Always has same boring firearms never has anything beyond basic run of the mill stuff. Basically a Walmart of gun stores

You look for good customer service? Look anywhere else. Called them about my shotgun order. Talk to a staff who put me on hold after I provided him all the details about my order and questions. Then some other staff picked up the phone and I had to go through all the details and questions again. He told me my order didn't arrive, although I have waited for 11 months. 11 Months, not weeks or days! Then he handed up the call when I was asking another question. My bad to place a few orders from Turners. read more

I've been a novice gun collector for a few years now; needless to say, I've had quite a bit of experience with stores and people who sell firearms. In general, I think most people who get into this business do so with the right spirit, but that seems to change over time. The most 'salty' customer service I ever get always seems to come from a gun store. So much so, that I've often thought of getting my own FFL license and starting my own boutique gun buying experience. I'm very happy to say that this is not the experience I've had with Turner's Outdoorsman in Lake Forest.... This is due in no small part to the store manager, Jim Jarvis. To be honest, I always have a good experience at this Turner's location, but recently made a phone call to ask about the availability of a rifle I've been looking for. The run on ammo and guns, combined with covid and politics, have made these guys very busy. But on this phone call, Jim simply gave me all the time and attention that I needed. He calmly answered my questions, asked me questions... basically, treated me with respect and customer service that is rare at any store, let alone a gun store. I visited the location over the weekend and Jim again took the time to meet and treat me like a valued customer... all the while keeping a watching eye on the store and looking for issues that needed to be resolved ;) Turner's is lucky to have a store manager like Jim, and that level of friendly, helpful service is what will keep me coming back over and over again. Kudos to Jim and the folks at Turner's in Lake Forest for doing a job well done! read more

I had a great experience, they are all very friendly and professional, patient because I know nothing about guns and they made me feel very comfortable. I'm purchasing my first gun and yes it's a long process but it makes me happy to know that they are doing everything in order ...keeping everyone safe, I hope to one day I can buy a second hand gun but for now one regular handgun is good until I feel more comfortable holding a gun. read more

Whoa, this place is incredible! It almost makes you forget you're in California for a second! Ha! they have a large selection and are very knowledgeable and professional. Whether you're looking for collectibles or state-of-the-art, anymore looking for something from new to old should be able to find it here. I highly recommend even if it's just to stop in and look around. I sometimes forget how we all came to be Americans in the first place. The founding fathers of our country fought and died against a tyrannical government so we could have our constitution and freedoms, INCLUDING THE RIGHT TO BEAR ARMS. Unless we Defend the second amendment and the constitution our children won't enjoy the freedoms we take for granted today. Visiting this store reminded me a little bit of what it means to be an American and what to be grateful for. read more

Dummies didn't know my 18 your old daughter was allowed by law to take her FSC, then had the nerve to say "did you even pass as she left." Kid passed with a 100%. They should know the laws and be respectful to anyone making an effort to do things the right way. Just because they're men running the shop don't let them discourage any woman from following the process and doing things the right way. Take your FSC and buy your firearms and gear somewhere else. read more

Unacceptably and inexcusably awful service. Ordered and paid for a firearm before the stay at home order went into effect. Received notification that firearm had shipped to store and that was it. Impossible to get any communication on further steps or latest status of order. No one ever answers phone or responds to email. Yes I am certainly aware that these are special circumstances, but out of the dozens of businesses I've dealt with in March 2020, this is the only one that is a complete failure and gets a 0. I am sure they are desperate for things to return to normal, as we all are. Failure to step up and provide even minimal communication or accommodations under tough times means they don't deserve any business during normal times. read more

Nice selection of guns and ammo. Glad they opened up this location in South County. Good service and fair prices..

I'm helping my father-in-law track down a Springfield Armory 1911 and due to the political climate, it's pretty challenging to find anything in stock! I called ahead to check if Turner's can still facilitate online firearms purchases as the receiving FFL. Was informed that unfortunately, this service was no longer provided. The gent on the phone recommended another local Mom & Pop shop that would be able to accommodate me, and for a lower price too. He even took the time to answer questions about inventory and availability. Sportsmans Warehouse and Bass Pro employees take notice - that's what true customer service should look like. Minus 1-star because ammunition is wildly expensive here. read more