This store always has some great deals, especially if you join their rewards program we get lots of coupons! Staff is very friendly. The store is just a little hard to shop at cause everything's really cramped and sometimes it is hard to find someone to help you. But otherwise I would say it's a great little hidden gem to find some good tennis shoes or snow gear! read more

Just left the store had an episode that I haven't had my entire life. The manager was accusing me of saying something behind the back of some employee across the room when I was having a private conversation with my wife. And explain to the manager that conversations with my wife for private but anyway. He was very loud and rude and was near yelling to me. When I said, I'm gonna report this to the corporate Home office within 30 seconds he apologized to me and said "I'm gonna lose my job." Shortly thereafter we were checking out in line buying over $150 worth of items, and he came over and told the attendant to give us a 15% discount and continue to apologize profusely. This person was on the fringe of having of what appeared to be a mental breakdown -- and he is the manager. I told them I hope that Management reviews all of the security camera footage so they can see for themselves exactly what happened. read more

Manger is a lier and he needs to learn how there own policies and rules work ridiculous made me wait over 12 hours to see if he can find a item he said when he finds will let me know and in the morning when I arrive he tells me he has no control over his employees they sold it I wasted my day yesterday driving here also today driving here just to hear him lie to my face and blame me for not calling or his employees for Selling something I was airing for them to "find" read more

Every time we go to big 5, we have a really good experience with the people working there. Just amazing cashier's. Awesome attitude keep it up. read more

I don't really shop here too often. But during the times I've come, I haven't really had any issues. The store has a great variety of sporting goods, soccer, fishing, camping, exercise equipment, etc. Prices are average compared to other stores around the area. This location is clean and organized. Last night we bought a mountain bike there (They are very rare now a a days lol), but today sadly we had to bring it back. Something was wrong with the bike. Yes, I was definitely disappointed, but I really like the hassle free return policy, and also they called to other stores to see which one had another different mountain bike. They returned our money, and found another bike at another location, and reserved it for us. Tomorrow we'll actually go and check it out. But I am happy that the staff was friendly, professional, and easy to talk to, and worked something out for us. There usually is plenty of parking, even though it could get crowded sometimes in the morning and afternoons because Trader Joe's is pretty much next it, plus other big store around. Thank you guys for the hassle free experience!! read more

Came in looking for adjustable dumbells. Although they didn't have the size I was looking for, they did have the silver bars with weights you could buy seperately. I feel the pricing was good, the lady working there was a big help. I'm happy with how the experience went. I ended up getting just what I wanted read more

Great sporting goods store for most needs! Super selection, especially on shoes. Shopped here for years and never disappointed. The staff are always super friendly and helpful. read more

Catherine made our day by helping us buy some roller skates...absolutely recommend!!!! :)

Big 5 Sporting Goods store is part of an American retail chain selling a variety of sporting goods from footwear to apparel and sporting gear. This is quite a small store in comparison to other larger retailers such as Dick's Sporting Goods and Sports Authority, so inventory on items seems very limited. We came in this past weekend to check out their selection and prices of pop up shelters and were pleased to find out that we had gotten a much better deal on our over-sized one at Sports Authority. I also wanted to see if they carried any bathing suits, which they didn't. I have been told to follow their weekly sales ads to catch a deal on their athletic shoes and gear, but other than that I don't feel I really have reason to make it a point to shop in this particular store. read more

This store looks pretty small from the outside, but once inside its not as small as I thought. I stopped in here last weekend looking for a pair of boxing gloves. Instead of wandering around, I asked the cashier if they had any, and she took me to them. She helped me figure out my size, pulled a pair down, opened them for me, and was very helpful while I tried them on, and gave a quick hit to a bag that was located on the same aisle. She searched for different colors for me... I was about to get black, and then popped up a pair of PINK! I am only looking for these to use with a personal trainer periodically, so I didnt need anything fancy. The Everlast gloves I bought were $40.00, not sure if there are any others that are more, and maybe for a more serious use, but I am very happy with my purchase, and the customer service was GREAT! read more

Not sure what's going on at big five but it's completely out of control, waited almost an hour to get service for shoes then I got an attitude twice from people at the front, completely out of control. Just because they didn't hire enough people to work on Black Friday is not my fault I shouldn't be yelled at or be told to go back and get the right shoes, I don't even work there, I'm a customer and they treated me like an employee. read more

I needed new shoes and my friend suggested Big 5 for their great shoe deals they greeted me at the door and they were friendly and helpful and asked if they could assist. I told them I needed shoes and he had a man on it. Within ten minutes I was out the door with a fantastic deal on shoes. It is the same kind of great service we used to see 30 years ago as opposed to the big box get in line stores of today. Loved shopping here. read more

Had a great experience at this sporting goods store. The employe Micheal was extremely helpful! I was looking for a long board and this guy brought me a hearty selection! He went out of his way to grab so many options from the back and on display. Defiantly a super star employ! Give this man a raise!!!$$ Overall place is great, very respectful employees but Micheal is by the far the best! read more

Came to this location looking for a much needed arch support for my shoes. I found the same product on Amazon for $29.99, $5.00 off the price at this location ($34.99). I asked the cashier if they would be so kind to price match and he immediately said no, not even going above and beyond to ask management. I guess this store is doing so good revenue and sales wise, they would lose out on a sale over $5 to Amazon. Too bad. read more

I have made purchases from a number of Big5 stores in Orange county. This one at Rancho Santa Margarita is the best in terms of service quality and hospitality in general. After unable to find a rifle scope from local Big5 stores, I called RSM store. The salesman in the firearms department helped me locate and reserve a new scope. I droved there and met the salesman who is courteous, efficient, and professional Asian man in his 50s, and bought the scope. The experience was perfect. Good people, good store. Thanks. read more

I went in here and asked for help with getting a pair of basketball shoes for my 12 year old son since my experience in this sport is slim to nil. A young man named Quentin helped me out and put up with all my ignorant questions and smiled the whole time. My Son wears a size 12 & 1/2 which is my size too, so Quentin went back and pulled 3 shoes that I liked in multiple sizes in case the brand fit different than what we normally bought and let me try them on. Now I had been researching and window shopping for basketball shoes online and at multiple stores for about a month. Pricing ranged from $60 - $150 depending on how flashy of shoes you wanted. I only buy name brand shoes for my kids since feet are pretty important and they tend to last longer. Yes you can find shoes for $20 - $30 at the off brand stores, but ultimately when you replace them more frequently it just makes more sense to me to spend the extra money than go through the fuss. I am shorter on time than money I guess. As Quentin pulled out the 3rd shoe for me to try on, his eyes lit up a bit and he said, "OK you have to buy these, their a MUST BUY!" The shoes he explained were on clearance and there was a sale so it was an additional 25% off on top of the clearance price. The shoes as luck would have it that day were the exact ones that I liked the best for my Son when I was looking as well! LA Gear basketball shoes normally selling for $54.99 and I got them for $16.14 including tax! I am 40 years old and I cannot recall ever buying a pair of shoes for under $20.00 in my life. Heck I don't think I have ever bought shoes under $30.00! Quentin was absolutely awesome and knowledgeable. I had been to this store many times before and bought stuff, never shoes though. I actaully called them ahead of time to see if they even had basketball shoes at all and was suprised when they said yes. I went in expecting nothing and in return I got a incredible deal, great service and I guarantee you I will buy all my shoes here from now on! read more

Went in to renew my FSC and to make a purchase. Stock was low but was told by a very small man who claimed to be the store manager that unless what I wished to purchase was "in stock" the 30-45 minutes it takes to process an FSC was a "waste of his time". This is not listed in the store policy and all FFLs are required to provide an FSC. Big 5 just lost another customer in a time when sporting goods stores are history. read more

Came in to purchase a fishing license a few nights back. One employee smoking on the side of the building stinking up the joint, a newbie employee who still needed training walking around helplessly, and another guy who was told by said new girl that I needed help... Unfortunately instead, he decided to go ahead and help another lady who walked in 5 or 6 minutes after me, with a return, and make me stand there waiting while he jumped through the hoops. I simply told the newbie girl that I'd be back, and just walked out. Truth is, I won't be. I'm far past spending my hard earned money at places that offer shoddy service - no matter what the reason. I'd give them 1-star, but the store was clean and neat... so I bumped it to 2. And they wonder why no one goes into these places anymore, opting to go online instead... read more

I was visiting from Nevada and needed a set of golf clubs so I stopped by this Big 5 sports. I walked in and asked for the Golf clubs. The sales associate was very nice and knowledgeable. Had a great experience on my visit. I walked in 10 minutes before closing and they didn't rush me while shopping. This seemed to be a little smaller than most of the other locations but it still has a big selection. Worth checking out. read more

Big 5 Sporting Goods - Great deal on Golf Shoes - Sporting Goods Near Me - Rancho Santa Margari, California

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You can come to this RSM Big 5 store and it's jammed pack with people, then another time you can't find anyone...even an employee. They don't have all that "high-end" camping gear like North Face, Patagonia, Marmot here, but for us regular folks the Coleman stuff will do just fine. If you find what you're looking for, the prices are a lot cheaper than Sports Chalet, Dicks or Sports Authority. They have weekly sales you can't beat. Where else can you get a $80 pair of Adidas shoes for $40?. I know it's maybe last years styles but new is new. My only complaint here is if you can't find your shoe size on the shelf, then good luck find that missing employee to retrieve your size from the back room. However, they still get stars from me because of their awesome prices and deals. read more

I'll try and keep this short and sweet. Unless you are into buying shoes, or various air/paint guns, then this place seems to be a hodge podge of sports and fitness equipment that seems to somewhat random. I went in asking for main 'franchise' sports merchandise, (i.e. NFL and MLB) and one employee had to ask another where the NFL stuff was. Say what? Then employee 2 said they didn't have much, a few random helmets and it was explained to me that "We were wiped out at Halloween." What? Um, you do know it's Dec 9th now. Halloween was weeks ago. You don't reorder stuff, or keep stock of main franchise gear? Overall, I had a sense the staff was seemingly lost. I was outright ignored by one, and others had to keep asking yet other is they had this, or if they had that, and where was it located? It's not like this place was the size of Indiana Jones Ark warehouse. So my suggestion is (Manager...if you read this)...train your staff where your merchandise is and what you actually have in stock. I also find the layout cumbersome, crowded, and confusing to find items. There really is no aisle signage or directories, and unless I was buying shoes or the aforementioned air/paint guns, I'd have to question employee knowledge of products. That's not saying they aren't friendly, just as lost as the customers walking in. read more

Yet another store where we go into and see no selection of what I am looking for, service was horrible. Stood at the counter where the guns are at, probably close to 10 min & no one came over to ask if we needed help. Nobody in the store, just me & my son. 2 guys working, The people who came in just before we left, they asked did you find everything ok...but not us. Damn poor customer service! Same for Dicks sporting goods too....walk around for 30 min not a single employee around, then I made special effort to look at the guy working behind the counter as we left Dicks, he look right at me and didn't say thank you- have a good night.. nothing. 2 for one yelp. read more

Staff appears poorly trained and not knowledgeable on the products they carry. They can barely sell a hunting license without help from the customer. The store manager seems disinterested in retaining anyone, as I have seen a large amount of turnover in the couple of years I have patronized this store. Speaking of the store manager, I have had a couple of "tense moments" with him, mostly due to his lack of knowledge and poor attitude. I feel he is out of place outside selling sports bras, yoga pants and jock straps. read more

Poor customer service. And forget about asking employees to actually help you find something! Will be taking my business elsewhere from now on. read more

I love this store. It's smaller than other sporting good locations, but they always seem to have exactly what I need at a great price. They often have big name brands such as under armor, nike, and more on sale. My family is pretty active. My husband and I both go to the gym and do yoga. My kids (though toddlers) love soccer, kites, and other out door activities. We camp, we hike; we're almost always outdoors. Whether I need a new yoga mat, gym clothes, running shoes, camping gear, kid's sports equipment, fishing gear, or swimming trunks for my husband, they have it. Most of the time, it's easy to find what you are looking for, but if you do have a question, 9 times out of 10 a staff member knows exactly what you are talking about and exactly where it is. If not, they search with you and if you come up empty handed, they have a list of recommended places to look. So instead of paying big bucks at Dick's, try here first because you might find what you want and at a discount. read more

I go to this specialized store about once every other month or 3 months, to stock up on camping supplies, because the location is convenient to our home. But, it's a hit or miss, when you actually need assistance. Receiving the online coupons helps a lot, and that was the main reason why I still shop there. read more

Great store. Especially helpful was Amber .... very patient even when dealing with multiple people at once. Took me to the area of the store to help me find the specific hiking items I needed. My go to Big 5 from now on. read more

Called specifically to as if they carried Rock tape H2O and was told that the did. They Do NOT.. they carry other kinds of tape and they felt that it would be okay to say yes rather than actually check. Now it's Friday night and we get to drive 30 minutes or more because my child needs it for a tournament that starts at 8 o'clock in the morning. I just don't understand why people don't take satisfaction in a job well done anymore.. instead of saying yes they could have just said I'm too lazy to go check why don't you come in and see it for yourself still not a job done well but at least it was honest. read more

Who doesn't love big five? Great prices on everything. Always good service. Fun fun place.

This is my neighborhood sporting goods store, and I always find what I need here. Most of the time I buy running shoes and running attire here. Some of the brands they carry are Nike, new balance, and Asics, among others. They have some of the shoes marked down and almost all sizes. the prices seem better than other big name sporting good stores in the area. This is also a great place to come for kids sports gear. The store seems small and appears to be a little bit cramped but they make use of all the space and it is clean and organized. Like I said, they always have what I need. If it's not out on the floor they may have it in the back and I always appreciate when the employees take time to go back there and look for certain sizes or colors for a customer, and they have done this for me on a few occasions. I was in here recently during the holidays and there was a bit of a line forming to check out and they opened up another cashier to help out. I am a manager in the customer service retail industry and things like that mean a lot to me. read more

Terrible customer service. I was clearly bothering the man in shoe department. I asked him check for another shoe and he simply said sorry this is it. I asked for them to check other stores at the register and she magically found the shoes I was looking for. She was less than thrilled to help me too. I asked the same man if the gloves I were interested in were waterproof and said "no idea" and walked away with an annoyed look. I don't usually leave negative reviews but I felt it was necessary. It was almost comical how rude they were. Don't waste your money or time. read more

The worst service ever! Just went in to try on hiking shoes for my daughter. The apathetic guy just handed me the box of shoes and walked off. Didn't try to help us by opening the box for us, or hang around to see if they fit, nothing - there was only 1 other person in the store, so they were not busy. Then I found him again and asked for socks to try the shoes on with. He said "Oh we are all out". And then walked away. So I set the shoes down and walked out the store. Every time we have ever been there the service has been pathetic. Wish they had some competition in town. read more

Came in for ammo...manager was super helpful and actually knowledgeable about the "hot" 22LR I was after. Up front register guy was also quick and didn't pester me about a silly rewards card etc. Just in and out with what I needed. This is my go-to Big 5 location. read more

Returned shoes with out a receipt, The clerk said only good for lowest sales price, about $50.00 difference. The manager went in back pull up my receipt and returned the full amount. Kelsey didn't have to take the time but she did and that's just one reason I shop here. Also the guy in the shoe department got me out with the shoes I wanted in about 5 min. read more

I love this store! They have everything I need at great prices. It's close to all of the other stores and the staff are always friendly and helpful. read more

First off let me start by saying, worst big 5 I've ever been to. The lady at the front counter with a nose piercing has no idea where any of her merchandise is in the store. Second I finally find the swimming goggle section on a messy little rack at the back of the store. I'm not sure about you but I like to open, try on and check what I'm buying before I purchase an item; guess this Big 5 doesn't like you doing that. Finally I chose a pair of goggles and see that they are discounted, so in that case I decided to grab two pairs. When I get to the counter to pay the nose piercer tells me my total which is way more than what I was expecting. When I tell her that the goggles are on a sales rack that read discounted for x number of dollars, she tries to explain that those are the newer version of goggles out. So the only reason why they are on that rack was because there was no other place to put them in the store. So in that case it's false advertising. Therefore, unless you're good at treasure hunts to find merchandise or are okay with being mislead on prices then come on in to Big 5 in RSM where they won't welcome you at the door. Otherwise, I'll see you at a better sporting goods store. read more

I stopped by this store yesterday as I saw a bit clearance sale sign outside and I needed some running shoes. The store is small and very packed with all kinds of sporting goods items. The selection looked very good although I pretty much stayed in the shoe section. The selection of shoes was good with Nike all over the place and on sale. I did buy a pair of Nike running shoes and some underarmor sox. Here is the rub: the guy helping with the shoes seemed uninterested in helping out. He moved around the section going in and out of the employee door but never really offered to help anyone. When I asked him for some of those super thin free sox to use to try on shoes (I had on flip flops) he just told me they were out and walked off. I ended up buying some sox but it was clear he was not going to help with solutions. It was the first time I was in so I am not going to say it was bad because of the customer service experience and I will try it again. Frankly, it's so convenient I will probably continue to use the place regardless. The pricing was excellent which is another reason to frequent the store. The people checking me out were courteous and I am sure they would have helped me if I would have asked. read more

A cute employee Heather promptly pointed me in the right direction for some diving gear. I look forward to going back:)

Every time I shop in this store its a good experience. The second I walk in I'm greeted with a friendly staff. They help me get to where I need to go. The last time I was there was to buy a pair of shoes for my mom. The manager was the one helping me this time. He spent time with me figuring out what shoe would be best for her needs. What was even better was I was able to get these shoes at such a great price, half of what I would have have paid anywhere else. I took them to my mom and she loved them. Comfortable and cute. They say this is a discount store but it looks great and is extremely organized and clean. From the moment I entered to the moment I left, I was taken care of. read more

There is never an employee to be found. They all disappear, especially if you are looking at shoes. I had to hunt somebody down, he got me a shoe and I needed another one I turn around he's gone. I got tired off chasing the employees down. This has happened on more than 1 occasicon. read more