Modern decorated store for trendy bags and pouches. The store is spacious and well lit; easy to…read morelook for what interests you. Loads of bags and other merchandise are displayed all over the walls and floor. You don't realize that you needed another bag until you've come here, Sales personnel were helpful in answering questions. Definitely a place to shop whenever you're in the area.

A lovely, low-stress retail experience, with great variety in their products while still feeling…read morelike a specialty store.

I've never written a yelp review before, but feel compelled to based on the terrible experience I…read morehad at Kempton. After admiring their handbags for months, I bought one of the fabric and leather bags at the end of September. Less than two weeks after purchase, the fabric appeared discolored after I got caught in a very light rain/mist. I gently tried to clean it using a toothbrush and water. The discoloration grew. When I took the bag back to the store, the owner blamed me for trying to clean the bag. I told her I thought a $450 handbag should be more durable. She told me care instructions were on a website that she tells all customers about. However, she never mentioned a website to me and when I pointed that out, she once again blamed me -- it was my fault for not asking if there was a website. Huh? I'm going to try to get a refund directly from my credit card company. I'm totally frustrated by this experience as I want to support small businesses and female entrepreneurs, but this was a terrible experience. Poor quality product, terrible customer service. Concerned about the longevity of this cute shop.

Ugh! I wish I had read through these reviews before investing $500 in a Kempton & Co. bag…read more Similar to some of the other reviewers, I also experienced discoloration on my bag--after just one wear! And this happened twice! The first time around, I expected what would be a normal, adequate response: that they would refund or exchange the bag. Not so! Instead, I spent three weeks bringing my bag back into the store (one time having to wait an hour for the store to open because they happened to be late that day), awaiting feedback/response from them, and waiting for it to be sent out to their "specialists". After this lengthy process, they said they would have the bag cleaned and cover the cost (umm, shouldn't that be a given??). They then came back and said the discoloration was from denim, and suggested I stay away from wearing the bag with jeans (which I wear every day). The extremely unhelpful manager told me to "have fun with the bag! wear it with your dresses and skirts!". Unhappily, I took the bag back, and after a few weeks of being scared to take it out of the dust bag, decided to give it another go. I wore it one day with a white dress (devoid of any color, just in case). The next day, I wore it with a light grey cotton dress. And low and behold, that evening I noticed staining on the bag! I once again reached out to the store, and the response I got was essentially the same as before "Every bag that is purchased from our store has a leather care card inside for guidelines regarding light-colored bags, and dyes having the potential to crock onto them. Additionally, we have further instructions on our website for care and maintenance. We address care instructions with purchase due to this potential crocking being increased with a white bag. This is the nature of a white item's affinity to coloration." So basically: I cannot wear this bag with jeans. I cannot wear it with dresses. My question for Kempton & Co. is, what can I wear it with!? Do yourself a favor: avoid this store. They have cute, unique style but the quality is abysmal and the customer service even worse.

Royce is my go-to for sophisticated leather goods that bestow an exceptional expression of quality…read more These products will be a lasting symbol of my sincere level of gifting. The team members are exceptionally helpful and extend the warm hospitality of the company each time I place an order. The full trust I have in Royce makes ordering gifts sight unseen very comfortable.

We ordered a vest in size large. we received a small. we sent it back on our dime. We have emailed,…read moreleft voicemails and tried to chat on the website. We have not received any response. This is a shame, customer service is very poor.

I would definitely stay away from any suede bags from J. Dreyfuss. They are way too expensive for…read moretheir quality and the level of after sales service you may get is deplorable. They have a color dye issue that the company does not want to recognize. When you contact their customer service, they refuse to do anything and simply leave you with a defective bag unwearable as it bleeds on your clothes (and vice versa) even though you waterproof it as advised by a J. Dreyfuss sales rep.

I came into the store to inquire about a strap replacement, and Christopher was the gentleman who…read morehad warmly welcomed me in. He listened to my needs, and gave me his contacts to send pictures for the best leather strap replacement possible. Christopher quickly responded to each of my emails and made sure my replacement was prioritized. He demonstrated stellar customer service, and his voice was just so cheery and genuine. I highly recommend Christopher, and the Jerome Dreyfuss brand.

FIVE STARTS FOR NICK! He was amazing! Very attentive, kind…read moreand knowledgeable. I will be frequenting this location again because of him. His customer service was impeccable!

I am writing for the Bloomingdale's Longchamps location that apparently doesn't have a Yelp…read morelocation (but it should after this review). It was later in the day ~6:30pm. I was circling around David Yurman at Bloomingdale's for about 10 laps, trying to have one of the older jewelers notice me but to no avail. Kweena (please excuse my misspelling) greeted me because she noticed I was pacing around and kindly offered me a water. She made me feel visible after waiting to be noticed for the past ~30 mins after a long day of work. She deserves a raise or a new purse!

I ordered from their online store in February and received the beautiful red tinder right sweater…read morebut it was too big and I decided I would return it so could buy a smaller size. I was give the ok to send the item back by their team and I made sure I tracked the return order bc this is a $200 sweater and I wanted to make sure I would get my money back to buy a new one. The packaged was delivered to them a few days later.... But they never sent me confirmation that they received it and that I would get my money back. Well it's been over two months now and I have yet to hear from their team that my packages was received... even tho I showed them proof that it was delivered in March. They only ever have me 2 replies that they were "looking into it" and then never got a response. This is absolutely disappointing. They have been ignoring my emails and I have sent 10+ because it's ridiculous that they can just my hard earned money... and I'll keep emailing them. I even tried messaging them on IG and have been commenting on their posts but nothing... terrible. Now I'm down $200 and no sweater. Unfortunately I don't think I can support them.

I order a 900 dollar shoe never sent me the shipping won't respond to my emails won't give me a…read morerefund

Min & Mon is located in Soho District of New York. By coincidence I bumped into the owner…read moreyesterday. What are the odds that I would see her again? Her store carries unique handbags, purses, and wallets. There are one of a kind handles that were sold separately to attach to your purse. Don't drive unless you have to. Use public transport, rideshare, or taxi.

I have two Min&Mon bags and just ordered a third. They are excellent quality and wear so well. I…read morecan't go anywhere without people asking me about them. I made a mistake in my order earlier this week. Nina, the manager of the NYC store, was so helpful and kind. She answered all my questions, and the error was fixed in 24 hours. I can't recommend them enough.

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Absolutely zero craftsmanship. I wish I never brought my bag here. To start, after getting a quote…read moreit was double the cost than they estimated. My first pick up they give me the bag back not even properly glued or painted fully. I brought it back and told them to try again! After picking it up a second time it was still not fully painted. You have to be kidding me, not going back a third time. Would not bring anything here ever again or recommend it to anyone. Avoid!!